I prefer this DSW to the others on my drive home because the parking here is best in my opinion. DSW offers a wide range of different types of shoes. The value has always been great. I find the same shoes online at a major department store marked up. Here i recently purchased some Puma wedge sneakers for less than the price I saw online, let's just say that particular store is also in Firewheel. The service here, there are not very many representatives on the floor, but you do find them behind the checkout counter. You can tell they work because the presentation of shoes and displays all look well done. read more

DSW Designer Shoe Warehouse - Entrance - Shoe Stores Near Me - Garland, Texas

the shoe selection in this store is massive and the price points are pretty good, DSW is always my go-to shoe store whenever I need any kind of shoes The staff service is always great & Cathleen is the BEST! (-: read more

While trying on shoes at the Firewheel location my 11 year old son ended up with a security sensor tack embedded in his foot. The manager on duty had no clue on how to assist after I requested a formal report be made. A week later 2 calls to corporate I have yet to speak with anyone willing to take responsibility for their negligence. The tack left my son unable to walk for several days. I have asked for a manager then the legal department and still no call. Next step is having my lawyer take over. Totally unacceptable! read more

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Just purchased some shoes from this place and the lady who was trying to help me was very very RUDE!!! I will not spend my hard earned money in place filled with rude OLD lady's that don't want to help a paying customer. read more

12/29/21: I've been shopping at this location since June 2012. My shopping visits are usually positive or uneventful. No so today. I was at the store around 4pm, to donate a pair of shoes, and the line was long. There were two cashiers and neither one of them were wearing their masks properly. Farrah had her mask around her neck. After I finished my transaction with her, I asked what was the purpose of the mask. She gave me a blank look. I asked for a supervisor, and she pointed to a young African American female , with a bun, and a heavier than average build. The "supervisor" was very short with me and dismissive. She even called me a "rude customer". She was wearing her mask underneath her nose, and was apparently training some new hires. I walked around the store unsatisfied, and on my way out, I asked the "supervisor" for the store manager. She began to get into a back and forth with me, while the new hires were standing by. One of the females stood in front of her, as to calm her down. The "supervisor" kept insisting on having the last word. There is signage outside and inside the store that denote that masks are required. It's it unfortunate that this young lady is given the responsibility to train new hires, and she was uncapable to display basic customer service skills. As she's representing the company, she should be leading by example, and modeling good behavior. read more

DSW Designer Shoe Warehouse - Sign at the front door. - Shoe Stores Near Me - Garland, Texas

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I went in today to return a pair of shoes that I wore only around the house to try to break them in and they gave my terrible blisters. The manager said they had been worn but if worn for 5 minutes constitutes as worn then when I try them on in the store they are worn prior to even buying them. Cathleen was the manager and wasted more of my time sending me to a phone number where they said I had to discuss with the store. She was extremely rude the entire time and unwilling to help. I shop here often, but this will be the last time that I go to DSW. The customer service was appalling. read more

DSW Designer Shoe Warehouse - The shoes - Shoe Stores Near Me - Garland, Texas

I really like this place. I feel like you can find really quality shoes at great price points. Pros: -HUGE selection, far better choices than Marshall's or T.J. Maxx -Shoes are good quality, a good portion of the shoes are made with genuine leather or suede -Prices are great, especially in their clearance section (I once scored a pair of leather BCBGeneration flats for $20) -You don't have to wait for a sales person to bring out the shoes from the back like in a department store, they are all on the floor ready to try on -Normally very clean and organized Cons: -They usually have several people working the registers, so the wait in line is not bad, BUT they don't really have that many people on the floor you can ask for help. It can be kind of hard to track someone down if you have a question. -They really push their rewards program HARD, every time I shop here they hassle me to sign up even when I say I am not interested. read more

Shoes shoes shoes. I love shoes. However I always just head to the back where the clearance section is, why would I ever pay full price for something. I had some shoes on hold and purchased them today. Super fast and easy transaction. They also have now a kids section. Which is good bc I have really small feet and often, need kids size shoes. read more

We went here during the Covid-19 "crisis", and they were requiring people to wear masks, customers and employees. As I was shopping, I noticed that an employee was wearing her mask covering her mouth but not her nose. When I raised this issue with the manager as politely as possible and that it was doing no good if she didn't have both mouth and nose covered, she got a snotty attitude with me. Also, they had a very poor selection of shoes. This is the closest location to my home, but I will drive further to find a better location with better management. read more

SHOES SHOES SHOES SHOES. There is nothing to not love about this place except when they don't have your size. They have a great selection of shoes for men, women, and kids. Shoes, boots, casual, or dress this place has it all. They always provide a clearance section located in the back of their stores which has shoes for 20-50% off sometimes even more. I always buy my shoes here. Stop in and check them out. The friendly staff and the clean uncluttered layout will allow you the best shopping experience. Your feet deserve it. read more

Attention to detail and customer service are severely lacking. Not sure I've ever had a great or even good experience here.

I needed a pair of shoes for work; I stand all day and my feet have been killing me. They had a huge selection to choose from and at least 2 employees asked if needed help with sizes. The shoes I settled on where fantastic Sketchers, and they were more resonably priced than most shoes...I'm happy...and so are my feet!! read more

I love this place!! When you find a deal, you really find a deal here! Their clearance area is amazing! It can be hit or miss but sometimes I walk away with 4 pairs of shoes. If you join their deal program, you will receive coupons in the mail which come in handy if you are a shoeaholic! I always check here before I go shoe shopping elsewhere because of the great prices! read more

I was first turned on to DSW by my step mom about 10 years ago. Like a lot of women I love shoes, and I really love boots. Lucky for me this place is huge. They have hundreds if not thousands of styles of shoes. They carry a wide array of sizes, I've never had a problem finding my size 9 and 1/2 here, and they carry sizes larger than that. Their prices are superb, ranging from about $30-40 for sneakers, and approaching $200 for some of the leather boots. They carry all sorts of styles, athletics, dressy, and casual. They even have mens shoes, and the wide range of sizes carries over into the mens as well. My husband has impossibly small feet, a 6 and 1/2 in mens and he managed to find some shoes in his size. Granted not in all brands and styles, but it was there. In the past we've been lucky to even find a 7 in mens, so kudos to DSW. read more

Selection is ok but customer service leaves much to be desired. No one even bothered to approach me while I spent about 40 minutes looking at shoes. Then I went to check out and stood there while three employees did everything they could to not assist me. After standing there for nearly five minutes while all three chatted I placed my three boxes of shoes on the counter and walked out shaking my head. Not one person said a thing to me. DSW, I had about $400 of your product in my hands to purchase. Due to lazy and rude staff members, I will spend that money elsewhere. And you've lost a once loyal customer. read more

This was the worst DSW I've ever been to. I wanted a pair of Clark's and the only ones that were my size were obviously worn and returned. I went to the checkout and after the supervisor saw me she started scolding her employee and telling her what she needed to do before she left that day and how it wasn't done the day prior. I asked the clerk if I could discount because the shoes were pretty worn and I let her know I also had a $20 off coupon. She asked her supervisor if I could get a discount and Brittany rudely said, "oh I can't give you a discount on these, you can see the rubber is worn, I'm just going to damage these out." And I told her they were returned and with all of the new shoes and she just stared at me and didn't say anything. How rude. Why not try to make a sale? Why even accept damages shoes and have them for sale? Now I'm waiting 45 minutes on hold for DSW's customer service. I drove really far for nothing. I'm on my feet all day and really wanted some Clark's for a 12 hour work day tomorrow. read more

Most of the shoes are name brand and for the most part they are well organized. For whatever reason, I thought this was like a closeout store, and was very surprised that the prices were higher than I expected. Their clearance section in the back of the store is pretty big, but most of the shoes are hideous. Personally, I'd try Ross and save a few bucks. read more

I placed an online order Oct 17th, to be shipped to the Garland Firewheel location. Although it said expected delivery between 3-5 days, I called them after a week of waiting. I was informed their online system was down therefore orders were taking longer. I was also assured as soon as my order arrived they would contact me via email immediately. I received confirmation that my order was in transit to the Firewheel location on Oct 29th and I called again Oct 31st to see if had arrived. Once AGAIN I was told there was a delay and it should arrive any day now.... I called once more Nov 5th and was given the same info. Finally, on Nov 10th I tracked the order and it showed delivered to the Firewheel location on Nov 1ST. Nevermind that I obviously never received the email that my order had arrived (as each employee told me I would every time I called) but its clear my order WAS there Nov 5th and they still couldn't locate it... To make matters worse, the store Manager advised me on Nov 11th that "yes" she checked it, and its there. For once, I was hoping to finally get my boots. But when I arrived they were the wrong color!! Apparently they don't check the orders when they arrive either! Almost a month of waiting to walk out with nothing but a refund which I will happily use at another store that employs competent people. read more

I usually find what I want here. The clearance section is not bad. I have found some really cute shoes at a reasonable price, however one time I found a pair of shoes, in the clearance, that had been worn. The soles were scuffed from obvious use. Luckily I found an identical pair that were new. I bought my husband some flip flops that have lasted way longer than I expected. I wish this store had kid shoes. read more

Totally love this store. Took my grand daughter shopping for back to school boots and it was so easy!!! Their selection is just crazy. And I never fail to find something for myself there as well. Love, love, love this place read more

Spent over $100 for a pair of dress shoes. Leather separated from the seam 4 months later after having worn the pair a handful of times! Store manager said he couldn't do anything. Last time I shop at DSW! read more