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    11 years ago

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    Luxury Consignment - False assumption that this was a real Gucci jacket. It is fake do not buy.

    Luxury Consignment

    4.2(19 reviews)
    2.4 mi
    $$

    Love this place , I find so much goodies for my husband!…read more New owner ! New rules! Love it !

    I rarely leave reviews, but my experience today was so disappointing and disgusting that I felt…read morecompelled to share it. I called ahead yesterday specifically to ask whether this store accepted custom-made suits because another consignment company I use does not. The person I spoke with told me they did and simply said to bring them in. Today, I brought in four custom-made suits worth approximately $12,000. They were folded neatly and brought in bags. When I arrived, one employee greeted me politely and asked how he could help. I explained that I had called the day before about consigning custom suits. Another employee turned around and said, "It was me." He immediately and rudely asked what size the suits were. I explained that they belonged to my husband and I wasn't sure. He then said, "Well, first of all, you need to bring custom suits in on a hanger." I apologized and explained that I hadn't been told that when I called. His response was, "You didn't ask." That was the entire interaction. At that point, I thanked them for their time and left. Businesses are free to have whatever intake requirements they want, but basic customer service and professionalism cost nothing. Had I been told over the phone that the suits needed to be on hangers, I would have happily brought them that way. Instead, I was made to feel like I had done something wrong for not knowing information that was never communicated to me. I also own a business in the same neighborhood, so I understand firsthand how important customer service is. Every person who walks through the door deserves to be treated with respect, whether they're bringing in one item or several. The way I was spoken to was dismissive, rude, and unnecessarily condescending. It was such a poor first impression that I immediately decided to take my business elsewhere. I will also be sharing my experience when customers, colleagues, and neighbors ask for recommendations regarding local consignment businesses. If this is how potential consignors are treated before they've even become customers, I cannot recommend this business.

    Photos
    Luxury Consignment - Fake Gucci suit that he stated was real

    Fake Gucci suit that he stated was real

    Luxury Consignment - Pictures were made for his website, which she did not pay for

    Pictures were made for his website, which she did not pay for

    Luxury Consignment - Had to go and look for different outfits for my anniversary because everything that he sold was not real was not labeled and was fake

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    Had to go and look for different outfits for my anniversary because everything that he sold was not real was not labeled and was fake

    Villa - shoes - Updated June 2026

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