I prefer this DSW to the others on my drive home because the parking here is best in my opinion…read more DSW offers a wide range of different types of shoes. The value has always been great. I find the same shoes online at a major department store marked up. Here i recently purchased some Puma wedge sneakers for less than the price I saw online, let's just say that particular store is also in Firewheel. The service here, there are not very many representatives on the floor, but you do find them behind the checkout counter. You can tell they work because the presentation of shoes and displays all look well done.

the shoe selection in this store is massive and the price points are pretty good, DSW is always my…read morego-to shoe store whenever I need any kind of shoes The staff service is always great & Cathleen is the BEST! (-:

Been here a few times the guys are always super nice and have great prices i definitely recommendread more

This place had the worst customer service I have experienced in a long time. I took my 10 yo son…read morethere because he is way into sneakers right now. The place is not big and they were not busy, just employees hanging out chatting it up. Not one person said a word to us the whole time we were there. What a total disappointment! I will definitely not be coming back.

Why did not someone tell me about this place . I was looking for tennis shoes. Found some that I…read moreliked . They were on sale . I also did not know that I could wear a youth size . I ware a size 7 1/2 in women's but in youth it was size 5 1/2 . So from now on when Someone asks me what size shoe I ware I will tell them I will be telling them 5 1/2 .will go back soon .

Definitely see why their grade is so low. I called ahead to ask if they had a certain brand of…read moreshoes. They put me on hold and then came back saying yes they had multiple styles and sizes. I drove across town and get there to only find ONE odd pair of that brand in the discount section. I ask an associate if they have some and relay that I had spoke with someone and she says "they must have sold out". They sold out in 20 minutes? She said she would go ask someone and then just never came back. Not a "sorry", "F you" or anything. Just avoidance. I just waited there for a minute talking to my wife and seeing if she saw anything she liked. The employee never returned. Eventually another staffe who I didn't even ask for help offered and even went to the back to look. She came back and apologized they were none in my size and was extremely kind. I did not catch her name but she had shoulder length braided hair. Thanks to her for sure but no thanks to the people who think lying to people and having them drive across town is how to treat people. Don't know what is up with the avoidance. I was all smiles when I asked. Maybe don't take a job working in public if you cannot communicate with people?

If you haven't shopped@Shoe Carnival, You should! The staff is friendly & the store is amazing!…read moreSign up for their Shoe Perks! For every $1 you spent you get 1 point, 200 points=$10 discount. There's always amazing discounts on shoes & accessories. Great Name Brands Too! Love me some Shoe Carnival!

I went to FF looking for a specific shoe for my upcoming vacation. I had already been to 3 stores…read morebefore coming here. Of course I waited last minute so no time to order. The Manager Amy went above and beyond to help me. She looked at other stores that may have had the shoe I want but nothing. She found a pair almost exactly like the ones I was looking for. Just a different brand. She was so helpful and delivered EXCELLENT customer service. I don't shop here much, but I will be coming back because of the customer service I received. Thank you Amy!! You are appreciated.

Zero service. Zero apologies for wasting out drive out and lying about having items available in…read morestore. The pregnant girl was too busy on her phone until I asked if she is helping. The store was full of people with NO ONE on the floor. The dude with the afro was just as bad. He's the one who took the call. The store set up was confusing since nothing was placed correctly.

Hmm...well they sell shoes? Not sure what want here in a review lol it's a shoe store that sells…read moretons of shoes for your feet. Go buy some better ones than those crap shoes from Walmart

Bough 4 pairs of shoes today. It took us a long time because we kept having to go back and pick…read moreother ones. They don't carry a lot of my size and told me I could order them. Then when I tried to order they told me not those love the shoes I got but they need to carry more sizes

I visit the store on grand opening and was a great experience. They had plenty of shoes to pick…read morefrom ranging from yeezy, Jordan, adidas and other hype up shoes. The staff was very friendly and answer all the question I had. Not only does this store have shoes they also offer hype clothing that you won't find at a regular store in the mall. They also have supreme accessories and some Sandals. Even do the location is far from home I took the drive which it was about an hour and half. Today I went for the 3 time since the store open and they have done some work since day one. Some new art on the walls and more hype pairs since day one. The store doesn't look like much from outside, but once you get inside you can tell the owner cares about what he is doing. You might ask yourself about prices, we'll let me tell you they are not on the cheap side. However the stuff they got in store you won't be able to find easy at your local mall. Compare to other stores that carry similar stuff the prices are not bad at all. If you looking for something new to look at or buy, this place is worth the trip. They also buy new hype stuff depending on the demand they have in the store. At the moment they don't do any consignment which maybe in the future they will. John Hernandez has done a great job making this store grow and has plenty of plans for his store. I will be coming back for some stuff in the future!!

They never answer the phone. 9/10 they aren't gonna answer. Most of their items are way overpriced,…read moredouble retail sometimes even double resale. They don't buy any items unless it's deadstock. Though they will tell you to bring items up there just to get you into the store. They go off of stockx pricing when selling but almost never when buying. Kinda a funny store and interesting location!

I went two days ago and a young girl kept saying we are about to close I went at 8:30 and they…read moreclose at 9, I don't know if she was the manager or not but she was super annoying she couldn't let us buy anything by putting back the stuff we were selecting when I asked her nicely to give me some space and time to pick up something without distraction she said (stop talking to me), I am still surprised, never had anyone in customer service said that and I was not even bothering her we could have make a selection if she was not there the whole time cleaning up, called the customer service but nothing happened.

Alex was amazing. He helped so much! Store was clean and had lots of options. Customer service…read moreexcellent experience.

I've been to a lot of sneaker stores over the years, and The Laboratory DTX is easily one of my…read morefavorites in Dallas. The inventory is always solid, whether you're looking for something new, classic Jordans, or hard-to-find pairs. What really makes this place stand out though is the people. Jesse, JP, Max, and the entire team are great to work with every time I stop in. They're knowledgeable, easy to talk to, and you can tell they genuinely love sneakers and the culture. It never feels like just a transaction as they take the time to help, talk shoes, and make sure you leave happy. Great store, great atmosphere, and a great group of guys running it. I highly recommend stopping by The Laboratory DTX if you're in Dallas and into sneakers. -Mike F

I'm very happy with the sellers's ability to rectify the situation quickly and efficiently…read morecorrecting the order error. Thank you for being fast and efficient pleasure doing business