Just a few quick words about ServPro of Vancouver:…read more Obviously nobody wants to have to a disaster in their home like we did, but thankfully, ServPro fixed everything in minimal time and the job they did was fantastic! We called right after an upstairs flood. Andrew, a Technician, was on call and called us back immediately. Andrew came out right away, accompanied by Cody. Both were knowledgeable, professional, respectful (wore face masks during COVID pandemic) and thorough - putting us immediately at ease about all of our worries. In the end, they were careful to only tear down the minimal amount of drywall necessary. Erica in the office handled the insurance and helped us through the process. Hopefully it will be a long time before we have any further flooding or emergencies, but we would certainly use ServPro of Vancouver again if we had to. Highly recommend!!! Julie Lawrence

Overcharged and sent a guy who didn't know what he was doing. He came out for service call $255 and…read morepulled the toilet off $300 extra. He used a power snake and said we were all good. He spent a while here so they charged another $100. He left and the toilet overflowed again. True to their word, he was called back for no charge. They took the toilet off again and did the power snake from the septic system. This seemed to do the trick, but he recommended we call AAA septic since our system was full. If this was the end, I would have rated them well. I found a leak in a pipe and instead of fixing while here they said, just wait and see if it stops. It didn't and they came back and charged another $250 for a service call for a 10 minute job to reseal the pipe. Then AAA came out and drained the septic for $800. They were going to come back and flush the system. When the did, they relayed that the city should have done this for free and they can't touch the system. Neither AAA or ServPro recognized this so that's why it's on this review. I had to have another plumber come out, scope and flush the line for yet another $600. Something that should have cost $750 ended up costing me a few thousand. When I called to complain, Grant never called back.

Thank you BCC Restoration! We had pipes break in February 2023, it is now October 2023. We hired…read moreBCCC Restoration company to repair and remodel our home after it was damaged. From the very first, they showed up, they were very professional, they took pride in everything they did, from drying, the house out, tearing out wet sheet rock, replacing the hardwood floors though out the house! Replacing the tile, and trim, packing out the house. We would recommend BCC and the crew, Foreman Mike Harbaugh, Dave Hollomon, Edgar, Mondo tile guy, and everyone who helped pack our personal property out and back into the home. Thank you all so much!

Although our project was completed and I am happy with parts of the finished work, the process was…read moreone of the most stressful and frustrating experiences I have had as a homeowner. Before choosing BCC, understand that I was required to sign a contract before receiving the full restoration estimate. Once the estimate was completed, backing out could have required paying a percentage of the project cost. It then took months for BCC and my insurance company to agree on the reconstruction scope and pricing. By that point, changing contractors would have meant starting over and leaving my family without a functioning kitchen even longer. I did not feel I could realistically walk away. Communication was inconsistent and unclear. I repeatedly had to request explanations, updates, documentation, and cost breakdowns. I often felt I was piecing together information about my own home and expenses. The countertop issue was a major example. I communicated in writing which countertops I wanted, but the change order used only a generic description. After signing, I learned BCC had priced different materials and made vendor decisions without clearly explaining them. Getting the countertops I originally requested cost approximately $2,000 more and caused delays. BCC did not meaningfully address either issue. Throughout the project, I also struggled to get an itemized breakdown of insurance payments, BCC charges, credits, material changes, and homeowner upgrades. Even at the end, I received broad descriptions and totals rather than the detailed costs I had repeatedly requested. Billing issues are still ongoing. BCC is seeking additional plumbing costs, but when I requested the plumber's supporting invoice, I was told it would not be provided until my insurance approved the charge. I find it unreasonable to be asked for additional payment without receiving the supporting documentation. I also had to identify and request corrections for workmanship issues. By the end, I was documenting defects with photographs and painter's tape because I no longer trusted that problems would be caught without my involvement. What should have been the relief of restoring our home after water damage became months of uncertainty, frustration, additional expense, and stress. My biggest takeaway is the lack of transparency and communication. Information about materials, vendors, change orders, costs, and billing was often unclear or incomplete, and I frequently had to pursue it myself. This ultimately destroyed my trust in the company. I wish I had understood these issues before signing. If you are considering BCC, read the contract carefully, ask about termination costs, require specific products and vendors in every change order, and request detailed documentation of insurance funds, upgrades, credits, labor, materials, and subcontractor charges throughout the project. Although your home may be restored, based on my experience, I would never choose BCC again.

After buying a new home, we discovered a drip in the laundry room that we were able to get fixed…read morequickly. We weren't sure if there was water damage, but I came across WaterBear thanks to fellow Yelpers and saw that they offered free estimates. I left a message on a Sunday; they called back shortly after, I described the situation to a friendly lady, and they sent someone over the next day (which was on a holiday - I only seem to have plumbing emergencies on holidays). Jesse came over as scheduled, did a scan with his equipment, and reassured us that we had nothing to worry about - no water damage had occurred. I hope I never have to call this company again, but if I do need restoration services, they'll be the first I call.

This note sent to "WaterBear Restoration" (there was no…read moreservice provided to "rate you experience," but it requires me to "add a star rating to complete your review) Today, 12/13/25, I received, by postal mail, an invoice for carpet cleaning - red wine removal. There has been NO CARPET CLEANING service provided. On or about 12/2/25 I spoke with Tabatha at WaterBear, explaining that I had some wine stains on a small area of carpet. I asked if that was something her company could help with. She said she would send someone to take a look. A gentleman, who introduced himself as the owner of the company, came to my home and looked at the stains. He said he thought the carpet should be steam cleaned, but his big truck was out for repair and he would have Tabatha call and set up an appointment with me to get the work done. Tabatha never called. A couple days later I called the company back and asked if there was a problem, explaining my situation. The receptionist apologized and said she'd have someone get back to me. No one has called me or been in touch. And today I get this invoice. I am pretty grossed out at the level of customer service, or lack thereof. Just to be clear, this invoice will not be paid. There was no service provided, no phone call to set something up, and no follow up by your company. I will find someone else to do the work.

PacWest Restoration is amazing! This was our first time dealing with restoration needs after a…read morewater heater blew and I cannot say enough great things about Jeff and his team! We had carpet, laminate, molding and dry wall damage and I swear our home looks better than ever! The guys were punctual, courteous, and the detail of the work done was top notch. Any questions or concerns we had, Jeff responded expeditiously and took care of whatever it was we needed. Nobody wants damage to their home, but I know if I need help again, I will only trust this company.

We had an excellent experience with PacWest Restoration after our washing machine caused water…read moredamage and required us to replace our LVP flooring. From the very beginning, Tyler was incredibly communicative, clearly walking us through the project scope, timeline, and next steps so we always knew what to expect. Jon did a fantastic job coordinating the crews and ensuring everything stayed on schedule, which made the entire process smooth and stress-free. The crews themselves were professional, friendly, and very easy to work with. The quality of the work was outstanding across the board -- from drywall repair to the new flooring installation, trim work, and paint -- everything was completed with great attention to detail and looks fantastic. I would absolutely recommend PacWest Restoration to anyone needing restoration or repair work after damage, or even general construction projects. Tyler and Jon would be the first people I call for any future work!

There's nothing I love better than professionals who are honest and don't try to sell you something…read moreyou don't need. I value that more than price almost all the time. I called Ben when it was pointed out by roofers that we had substantial mold in our attic and he responded very quickly. He came out, took a look, and proceeded to explain to me what we had, how it wasn't really dangerous, and how I could mitigate it myself and save a couple grand. It would have been real easy to sell me on something I didn't know much about- but he didn't. So while I have not used Axion, they will be the very first company I call if I ever have a problem again.

I contacted them twice and requested a call back. They didn't respond.I am very disappointed…read morebecause I wanted to get an estimate from them for mold removal.

My husband and I were putting in a new gas fireplace, and when the old fireplace was removed, we…read morediscovered water damage. Performance Plus found the leak, fixed it, restored the drywall and paint in absolutely no time! They have to be the most helpful, easy to work with, compassionate company I've ever worked with. I would rate them higher if I could!

My Project Manager was James Harman, He was remarkable throughout the full process. I had water…read moredamage and my insurance and mortgage company were involved. When i had anxiety because of this being my first time to deal with such devastation to my home he was there to calm me down with reassuring information on the progress. James was great at communicating with me and all he different contractors that were needed to complete the job. He was able to balance out the schedules and keep on top of any obstacle that reared its ugly head during the operation. I cant say enough about James and the asset he is to the company. When I needed help with the paperwork from the mortgage company to get everything going Jess and Sheri, the office staff, were there to help me get this done in an efficient and timely manner. I am impressed with everything about this company and am glad they were the one that helped me through all of this, and I will refer them to anyone who needs a good restoration company. Such a good business is hard to find.

Premier was good at packing out our belongings, but the actual restoration work on our home was…read moreterrible. We've had to redo multiple things more than once. They sent non licensed electricians to perform electrical work, and afterward we had loose and faulty outlets in several places. When we raised concerns, they said they would not fix them. They also hired very low quality contractors for repairs. At one point, I asked for only the garage ceiling to be painted black, and instead they painted all of the interior ceilings in my home black. When I objected, they tried to convince me to keep it. They eventually repainted the ceilings back to the original color, but they did not even remove hardware like dome lights and door hardware, so black paint was still visible underneath. When they told us the house was ready to move back into, many things still did not work. The garbage disposal was clogged, the dishwasher was clogged, the washer and dryer were not connected or plumbed correctly, the bathroom ceiling fans were not working, the doorbell stopped working, the fridge ice maker stopped working, and new garage outlets they installed did not even work. They blamed some of this on pre existing issues, but these problems appeared after their work. I also found that they billed insurance for work that was not actually completed. About a year later, I discovered they had never installed attic insulation as claimed. They only came back to do it after I caught it. Later, when the dishwasher clogged again and overflowed through the air gap, I checked under the sink and found a large kink in the garbage disposal hose from an improper installation. This was another example of careless workmanship. Based on my experience, I would strongly recommend that anyone using this company inspect every claimed repair very carefully and verify that the work was actually completed. Good packing service does not make up for poor restoration work and questionable repair practices.

These guys really understand the process to get through all the obstacles you will have to recover…read morefrom a fire in your home! Highly recommend using them as a resource. Remember, your insurance company wants to do the least amount possible- not what is best for you.

Excellent customer service Highly recommend. We appreciate them so much. Good quality work at a…read morefair price. All my HOA members uses them now.

Brandon and the team at Next Gen were great. Bradley did a thorough review of the water issue in my…read morebasement and offered some options for remediation. When I realized that I could do part of the remediation myself, the team was kind in answering all of my questions about how doing some portion of the project myself would affect the overall cost, which was great. Highly recommend!