This company is not worthy of any stars. They came insisted the quote/contract had to be on high side because another house had a bad sewer break. The crew that went down to start the cleanup after the fans had been on a few days to dry out the ground, came up and stated that our situation was not that bad, and they would let the supervisor know. They spread cleaning chemicals and removed ONE SMALL BAG No one returned for 2 weeks. In fact we had to call them to remove the last fan and that we needed to settle our account. The office staff called and said " you signed the contract ". We asked to speak to someone about it, they said they would have them contact us. After a few days she called and said he wouldn't be coming to discuss anything. I'm not disputing that we should pay for service rendered but I do disagree that they pitched a statement, played on that we are just covering the extreme possibility when obviously they never intended to come off the contract price We paid the contract price under protest and I'm posting this so it is known to the public. read more

Repeating what someone else shared in their review DO NOT LET THEM IN YOUR HOUSE! Until you are certain what the insurance/warrenty will or will not cover. Reading through all of the reviews I truly feel like this is all a business scam. Home warranty sends the plumber, and the plumber calls Drylux. Drylux pops up and will take advantage of your ignorance! My poor elderly mom's water heater busted. She speaks very little English and is a bit too trusting of insurance/warranty companies. Drylux runs over and has my mom sign a contract to place fans and test for asbestos. My mom told me that the man who came did not speak English, so she signed trusting that they were doing right by her and the warranty would cover. It's Trap. They originally charged ~$3500. After numerous emails and digging into the charges, we got it down to $1400. I can't respect a company that takes advantage of people. I told them numerous times to contact me if they had questions or concerns, but they still contacted my mom trying every which way to get her to give them a credit card number to charge. I simply do not trust them. read more

If I could leave a zero I would. I was told 3,500 for water damage, mold, and check my home for asbestos. Asbestos???? My original problem was my garbage disposal needing replacing due to minor leak. They claimed $800 to rip out my bottom under my sink which I could have done myself. After going outside to consult with others, he came back with an out the door price of $3,500. I called my handy man who ripped out the wood under my sink and there was NO water damage. Beware of this company. I live across the street from Scottsdale and a mile down the road from Paradise Valley. They were ready to take me for a ride of $3,500.00. Hmm. Did they see our Mercedes and BMW in our garage? Beware!!!!! read more

Bruce, Bryce, & Sammy came and helped out with water damage and were both respectful and quick working. Highly recommend!

Very Responsive We called Drylux Restoration after our water heater burst. They were recommended by our tight-knit community. Water was leaking from the water heater at the bottom and seeping into our walls! Jeff Digne from Drylux responded very quickly and came to our house to assess the situation. Jeff explained the process to open affected walls, dry everything out, and then walked us through the insurance claim process. He was very thorough, pleasant and easy to work with. He answered questions and responded to us quickly a number of times after that. Our decision to go with Drylux was reinforced when both the home warrenty technician and insurance agent volunteered that they've worked with them before and we were in good hands. read more

Plumber contacted Drylux for restoration after repairs completed for 2nd floor bathroom. Since the work has been dried out, Drylux has gone MIA from my insurance company. I've been price gouged and ripped off for unnecessary work that will not be covered. Drylux won't even respond to ME to justify the work done, which leads me to believe the insurance adjuster hit the nail on the head for the case review. DO NOT USE THEM!!!! My bathroom tile is still torn up and the toilet in the tub because their sister company Hyperbuilt went MIA as well. Happy Holidays....hope they feel good about themselves. read more

I had an issue with this company and wrote a scathing review. Prior to writing THIS review I received a phone call from the owner of this business. He was genuinely shocked that this happened to us and took measures to not have it happen again. He had a new sales person, he was extremely busy and perhaps overwhelmed. He is committed to working with this person to make sure they are trained properly. He also spoke to management of the plumbing company to find out why they were brought into this job. It appears that this was more misunderstanding than out and out bad intent. He offered to do whatever he could to assist with the work although it had already been done. I would give them another chance. read more

Dealing with damage is stressful, Drylux helps to alleviate the pain. They handle everything from start to finish and they are courteous, knowledgeable, respectful, and highly competent. We we were pleased with how quickly they showed up and how reliable they have been. They say what they are going to do and get the job done and done well! Each employee has been resourceful,! empathetic and trustworthy and we felt comfortable having them in our home as they worked tirelessly, meticulously and cautiously cleaning up from extensive damage. We were impressed with their communication, how well they clean up after themselves and the white glove service they provide every step of the way. We would recommend Drtkix to any homeowner experiencing a water damage crisis. read more

Just an update - (Years later, better late than never). After all the annoying calls, all the "Where is our money?" One of the Drylux staff came to my front door. Harassing me for payment. I told him, again, my insurance already paid you! He threatened to send me to collections- I answered- Go ahead!! A few weeks later, I get a call- "we did receive payment." Sorry. If you want a hassle- Hire them. read more

We had a leak in our kitchen and called DryLux to help us out. The technicians were really nice and helpful, but dealing with the company itself has been a nightmare. They would rarely stay organized of our communications with them and would often reach out to us for payment when we had already paid them. They were also rude/careless when we'd talk to them. Their office turnover rate must be high because we were always talking to someone different when they would reach out or when we would call them, which always caused more confusion when solving issues. Their prices are also ridiculously high. I only gave 2 stars because of the technicians who came out to our house to fix the leak and damage. Otherwise every other aspect of working with this company has been stressful and confrontational. read more

Drylux was recommended to us by our trusted plumbing company after a supply line burst over night unknowingly. We had a ton of water damage, and a ton of stress. Austin, our project manager, was at our place Saturday morning within the hour and immediately eased our nerves. He was extremely professional and informative, walking us through every step of his assessment and explaining the process and mitigation plan. Right after he left, Chris and another technician took over installing fans and getting right to work. So far we've been very impressed with the attentive service we've received. As many know, it's stressful working with insurance companies, but Drylux has promised to help handle a majority of that communication and payment. I will update this post as soon as repairs are complete and the claim is closed with toinsurance. I deducted a star for Drylux's references to use Hyperbuilt and Phoenix Fire Restoration for my pack out and repairs. It's been over a month since Hyperbuilt was supposed to finish and I've had to have them come back an additional FOUR TIMES for missing repairs and terrible craftsmanship. Phoenix fire restoration took my expensive heirloom rugs to a cleaner that threw my rugs away (!!!) and damaged several items upon pack in. If you use DryLux, DO NOT use their recommended repair and pack out companies. It's been nothing short of a nightmare. read more

*update* The office manager reached out to me to express her apologies. As this was my first experience dealing with such a matter, she helped me understand some of the intricacies and made things right which I appreciate. This left me feeling a lot better. I had a leak in the wall of my bathroom and this company was recommended by the plumber. Drylux does the demolition and they have a sister company called Hyper Built Who does the restoration. Both companies are very quick to come out initially so they can claim the project before any other companies and get that sweet insurance money. However, after that I could not get a hold of anyone for any answers on estimates or appointments. I called both companies every day and they waited so long to answer me that my hotel stay provided by my insurance company reached it's limit and I was forced to stay in my house with no sink or toilet. I do not recommend either these companies to anybody And I am deeply dissatisfied. You're better off with someone else read more

Unimpressed. The work was good, but they royally overcharged our insurance....well over 10,000 for a leak in a wall! This work, in my opinion was worth 2k. Maybe 3k, but they screwed our insurance out of every dime. And now our homeowners insurance is thru the roof. Never again. read more

This review is not based on any work they did but the fact the driver of their van and trailer drives 10 miles an hour below the speed limit in the left lane and holds up traffic on the 101. Perhaps they should learn the term "Stay right, except to pass". read more

They were recommended by a plumber who refused to replace my gas water heater until the pedestal and dry wall was fixed. As soon as I signed papers to get started with the water damage the plumber replaced the water heater before the crew started on the dry wall and pedestal. read more

Our water heater burst and home warranty called out a plumbing company to get it replaced. Since the wall was wet along with baseboards and the drywall it sits on they recommended Drylux as a restoration company they work with often. Drylux came out to give a quote on drying everything out and their sister company doing the replacement of drywall. They called our insurance with us to verify our deductible. They then said well if we do all the work you will pay $999 and the rest will be covered by insurance. So we signed we've never been through this process and they started drying everything out. Their sister company came out to take pics and said they will send everything to the insurance. You pay $999 once you schedule your first appt for the drywall install. After the drying out we never heard anything. Insurance contacted us about the claim and asked for pics and I told them Drylux was submitting everything. They never sent it in. I tried calling multiple times with no answers to calls. Then I get emails and letters asking for $1400 for the drying out my husband had multiple conversations with them. They said the insurance denied the claim called insurance and they said we closed it because we never received anything. Call back Drylux after the back and forth we received a threatening email for legal action. We paid the $1400 to be done with them. Will not do business with them again . If your smart you will stay away. Who knows if their sister company really exist 6 months later and I still have no walls in my garage on that side. Very unprofessional and unresponsive. Even have signed paperwork in hand for the amounts agreed on and won't honor what we were told. read more

DryLux was not great. They came to dry out a leak we had in our bathroom and they ended up not putting one of the hoses from their machine in the bathtub so when it drained water it drained on to our bathroom floor. Not a great start but this review is really for their sister company Hyperbuilt Construction. After Drylux finished their work they sent us to Hyperbuilt (HB) who was going to patch up the drywall (maybe 4 square feet) We signed the contract with HB on 11/27. Our inspection was scheduled for 11/29 and a rep from HB was present. The report was formed post-inspection 12/2. We never received a copy after being promised it in an email. On 12/10 we sent an email asking for it and received the report. Who knows when we would have heard anything if we hadn't reached out. The only reason we know the report was made on 12/2 is because it is dated. On 12/10 the HB rep said he put the estimate in the system. On 12/17 we still hadn't heard from anyone. We email the rep who says at 10am on 12/17 he'll look into it and get back to us shortly 24 hours later we emailed asking for any news after not hearing anything and we were told it was in process and would be assigned to a Project Manager (PM) that day. On 12/19 we say we are leaving the next day for vacation and will need to schedule it in January which is exactly what we wanted to avoid in the first place. We also ask for the cost of the project. On 12/21 we say we are available on 1/2 or 1/3 and are told they don't have an opening until 1/4. We accept immediately and ask for the cost of repairs again. The rep (not a PM because we still hadn't heard from one) replies saying the 4th actually doesn't work but he can move a job on the 2nd for us. We say that'd be great and ask for the cost of repairs for the 3rd time. The rep then asks us if the 8th works??? We say if that's the earliest then fine but don't know how the 2nd turned into the 8th. We also ask for the cost of repairs for the 4th time and are told $600. We never heard from a PM, initiated all communication, and were charged $600 for 4sq feet of drywall being patched which took the guy 3 hours to do. I call the GM and laid it all out and he said that things under $700 aren't a high priority and we never heard from a PM because of that and because they were shorthanded. He also says for jobs less than $700 they normally tell people to get a handyman because it will be cheaper. NEVER TOLD US. My buddy is a contractor and could've done it for $200. The GM told me he'd look at it but there was no way he could knock off anywhere close to half the cost. This whole process was BS. We only went through all this because it was through our home warranty company so they pick who does the work. I will be calling them and requesting that they never use Drylux or Hyperbuilt again. *UPDATE* The company cashed our check 3 weeks after I talked to the GM. He made no contact between the time he said he would see what he could do and cashing our check. What a complete joke of a company. read more

Fishy and no integrity at all. They pointed to the completely dry floor (no water dripping of any kind) and said the floor had severe water damage. They seemed to offer kickback to plumbing companies like APC plumbing. BE EXTREMELY CAREFUL. read more

Our toilet flooded last week and Drylux took charge of the restoration and mitigation. The project manager was extremely thorough and communicative. The diagnosis was made immediately after the initial visit and equipment i.e. fans and air humidifiers were brought to my home within a few hours. I found this company especially my initial point of contact (A) and (J) who handled check ups and pick ups to be professional, timely and knowledgeable. BH in SCW read more

Drylux exceeded my expectations and really changed my view of the flood restoration industry. I've had bad experiences in the past, so I was skeptical when I needed help. But I'm glad I took a chance the guys over at Drylux. They were prompt, professional, and really catered to our needs. Ryley came to my house and showed he cared about getting our home back to normal. I'm very protective of my house and it's cleanliness and Ryley was conscious of that from start to finish. He and his team, including the owners, took great care of us. A couple months after Robert (the owner) came by to check on our project. He heard of my brother's mother in law, who recently had a flood in her home. He took time out of his busy day to personally deliver fans, free of charge, to help dry out her flood. I would recommend Drylux and their team to anyone! read more

I had a pipe under my sink leaking that had caused mold to start, I called Drylux they came out gave me a fair estimate and even though it was after hours they still got the equipment out to my home to mediate the mold. Everyone there is very dedicated to providing exceptional customer service which is hard to find today. I highly recommend this company. read more

Do not let these people in your home, broken tiles, broken blinds, and terrible service. These people did wrong by me and I would stay far far away from read more

Drylux is the best company to work with. We had just remodeled our house and our plumber didn't hook up a water line correctly. Drylux came immediately & fixed the issue. They pulled up the flooring, installed dry fans & their guys came daily to check the floors to make sure there was no extra damage. Not only did they respond right away, the quality of their workers was exceptional. I was impressed with how personal they were. The owner of the company even called to double check how everything went. read more

Drylux - Cool fan with filter they used because my son is very sensitive to dust - Damage Restoration Near Me - Gilbert, Arizona

Received a phone call today  from Lacee from Drylux Restoration.  Kudos to Drylux for hiring a competent and articulate office manager that listened intently to all of my grievances and concerns.  She immediately rectified everything and explained in detail everything to my satisfaction.  Drylux really wants to strive for 100% customer satisfaction and I think they are doing a great job at it. read more

I had a hot water heater burst and flood my office. I almost had to send all my employees home but dry lux came out and did a great job and were there in one hour, they were way more professional then servpro who seemed like a joke... I recommend these guys for sure!!! read more

Drylux - Damage Restoration Near Me - Gilbert, Arizona

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Biggest ripoff ever!!!!! For approximately 5 hours of work (tearing out some sheetrock in a storage area around a water heater, spraying some anti mold spray and 2 guys coming to check the equipment) they billed my insurance company $5000. Insurance company called me about the bill and in conversation it became clear Drylux padded hours and equipment used. Insurance company said would only cover about half. Received Drylux bill today for around $3500 so I'm out $1500 which is about what the actual work was worth. If you have First American Home Warntee they will try to fop these guys on you so beware. Would never use again or recommend to anyone. read more

Drylux came promptly after one of our water heaters leaked into our walk-in closet and part of our bathroom. They were polite and they removed the wet materials. Then they brought in the machines, several dryers and a big hepa air filter. The leak was very recent and it was cold. Mold did not have the time to expand other than on a rather small surface. They had to walk thought the master bedroom to install these machines inside the master bathroom and the walk-in closet. These machines were smelly and dirty to the point of no being able to sleep - even with door closed - and getting sick because of the dust and the mold they were covered with. The filter on the hepa filter had been changed, but the machines are not cleaned in between jobs. Who knows on what kind of job these machines have been previously: black mold? All kinds of molds and toxic dusts? Without proper cleaning, the spores are getting transferred to the next house. On the second day, I used kitchen paper and HOCL, a great disinfectant and mold killer, to wipe the machines, and the papers, once after another, came out black. The machines, including the filter, were filthy and smelly. The two workers came back and forth through the bedroom with their shoes, from a previous job, and taped a plastic runner on the floor only after they passed through several times. The plastic should have been taped first. When they came to remove the machines, they left a large hole in the plastic wall that was going from the bathroom to the outside. Any type of rodent or else could come in. We had to take care of this ourselves, like we had to clean the machines ourselves too. I have had this type of services twice in other states, so I can compare. It was a crude and sloppy job. When you are dealing with water damaged buildings and mold, you have to be careful with hygiene and mold toxicity. On the previous other jobs, they used booties over their shoes, put plastic runner immediately, and taped the area with a plastic sheet. They also brought clean and non-smelly machines. They ran an air vacuum while they were removing the wet materials. Drylux is not careful enough with mold and hygiene. I react strongly to mold and I have been sick since they came, and now on heavy doses of anti-histamine and pain killers. I am well aware that they are not doing mold remediation per se, but they should be much more careful with not transferring toxic mold from one house to the next. I am a retired physician and I am educated on the effects of mold on health. read more

Our hot water heater was leaking but we didn't know about it until we saw water in our garage. We called the plumber and he is the one that discovered mold on and around our walls. He recommended Drylux to us, he made the phone call and they were at our house with equipment within a half hour. They tore out the molded areas in our walls and set up big fans and other machines to take out the moisture. Everyday for almost a week, someone would come out and check on the walls to see if they were dry. I am so pleased with the way this company worked with us and took care of everything! I highly recommend Drylux if you are having any water issues! read more

Good company overall fast response and have the whole process go quickly so its a little less to stress about

Found out recently that I have a leak in my master shower (shower pan) in the 2nd story condo unit that I own/reside. Called the home warranty company... they sent a plumber this morning, since there is some water damage to the ceiling of the unit below mine that I'd like to get fixed ASAP. The plumber was average, neither good nor bad, but diagnosed the shower pan issue, and referred me to Drylux for Damage Restoration. Devon from Drylux was here within the next hour and was ABSOLUTELY AWESOME! As a young adult, I've never had to deal with demo/construction/renovation issues before and was feeling slightly overwhelmed. He sat with me for a full 30 minutes, shared with me what to expect, was very honest, and never made it a sales pitch, but was also so incredibly diligent, knowledgeable, and kind that I would never have even considered using someone else. He got on the phone with the owners of the unit below mine, told them the problems, what to expect, and was very kind to them, as well. He then had to send his technicians out to install the dry out system in my master bathroom where the leak is. They came same day, gave me a 30 min. curtesy call, arrived on time, and were in and out in five minutes. They were also extremely kind and knowledgable. I haven't even had construction start and I can confidently say that there is no one else I would recommend for a bathroom remodel/damage restoration job. They can do it ALLLL! I'm thrilled and relieved. I'd give ten stars if I could. I will be using them moving forward in all of my future homes, without a doubt. Thank you Drylux! Your customer service and knowledge is unmatched! read more

This company is horrible! They were sent to me for mitigation through a plumbing company. My water heater just blew one morning, I got to it quickly, and shut the water off. There was very little water damage. Drylux comes in and starts cutting to check for water inside the wall. That was fine, to be expected. But they were in such a hurry to cut into the wall(over cut), that they damaged my water softener unit. Of course they denied that they did it. Then when it came time to dry out the small area, their fans stopped working. I called them back a second time to restart the fans w the humidifier. The equipment failed a second time. Which keeps their equipment in the home another day. The guys that were working this project are rude and bullish when they come into your home. They just want to control the whole situation, and try to inflate their prices. They dont want you thinking at all. They are not there to to help you, they are there to only cash in on your situation. It feels like a scam as soon as they appear. read more

I am pretty high maintance if I must say so myself, a real perfectionist and take great pride in my home.....I can tell you this....if you are looking for a company that goes out of their way to be on time, clean up after themselves, and do not do just a "good job" but a "GREAT" job...not sure what you are waiting for..BUT CALL THEM NOW! Mike Anderson and Steel came out to do the work and were perfectionists, helpful, kind took great care and pride in my home. We had water damamge and from start to finish, this company and their subsiderary Hyper-built were A+ all the way!! Very professional and a great experience. I will NEVER use anyone else ever again! The owner Ben was amazing, took the time to speak with me when I called to compliment his staff and express my sincere happiness about how all of it was handled! read more

DO NOT USE THIS COMPANY. My hot water heater leaked in the garage so the plumber referred Dry Lux to come out and take a look at the drywall and get it all cleaned up. (99% sure they are getting a cut for referral). Jeff from Dry Lux came out within an hour to look at the issue. He said the damage would cost upwards of $4,000 and I needed to file a home owner's insurance claim immediately. He said the damage was severe and that we had a huge problem on our hands. I was completely overwhelmed and felt tremendous pressure to have him call my insurance company on the spot and file an insurance claim over the phone. The whole conversation had a sales vibe rather than a helpful vibe, so I told him I would get back to him once we decided what to do. Dry Lux was definitely trying to take advantage of me. I called three other restoration companies for quotes and all of them quoted the cost to repair the damage at under $1,000. They clearly wanted me to file an insurance claim to do whatever repairs they wanted just so they could take advantage of both me and my insurance company. He had no regard for the true water issue at my home. Jeff called me two more times that day trying to pressure me into using him and Dry Lux to do my repairs. He is a salesman through and through and after reading other Yelp reviews, I am so glad I did not end up using this company. Long story short, we went with another company and the whole repair cost $700. read more

Drylux was very responsive coming out and handling our water issue. However, the workmen damaged the closet door. I can get no one to respond to take care of this. We cannot rehang the closet door. read more

Be very cautious when dealing with DryLux. I should have known when the plumber said he can have someone come out within a hour to give me a estimate on the damage from a hot water heater in the garage. The person who came out would not give us a price. He told us it would cost me more if I paid it out of pocket instead of going through the insurance company .... RED FLAG ....He was very smooth on his approach and told us the insurance would take care of everything. Needless to say I'm sick to my stomach. So far the cost is over $2800 which doesn't even include the hot water heater or repairs to the wall. I'm hoping the insurance company pays the difference after my deductible is paid LESSON LEARNED !!!! read more

***update*** after submitting payment in full and sending a last scathing email to the contractor i was working with, I received a call from the new general manager. He mentioned that the representative I was working with is no longer with the company (based on other complaints from clients) and that he is trying to change the experience/reputation for clients dealing with this company. I was offered some financial compensation which i do appreciate. I am providing an update to recognize the fact that the company has recognized their flaws and are attempting to improve the perception of their company. It doesn't take away obviously my initial experience but i can appreciate trying to make things right. Original review: My experience with this company and representative has been nothing short of extremely underwhelming. For four months I have been trying to get my kitchen back in working order. I've been working with the rep sending pics of what I liked, driving across town to look at cabinets, and accommodating these people to come in and measure my kitchen. To make it clear-I wanted customizations for a farmhouse sink and Beverage/wine cooler. To make a long story short: I receive an email from the representative saying-and I quote: "At this point, I am beyond my comfort level, and to be honest, I don't know if you'd be getting a good price, or if I'm even going to make money. There is so much to this that needs to be considered and I don't quite have the experience or time to undergo a custom project." I believe that the non experience is an excuse for the company wanting to move on to bigger and better things. Either way this should have been communicated well in advance of four months down the road. My issue is not that you can't/won't do the work it's that you didn't tell me until months into the project. I would not recommend this company for any remodeling work and as the representative email stated : they only do replacements of the exact kitchen cabinet model. I can't speak to an experience with them for those projects but for anything else extra, I'd say stay away. read more

They did a good job but massively overcharged when compared to the same service from other venders. In addition they virtually guranteed that insurance would cover the cost without ever actually seeing where the original leak existed, they assumed a pipe burst which was incorrect, thus no insurance coverage. read more

My water heater decided to give out on me and flooded my garage and part of my laundry room. Jeff Digne came out promptly and was very helpful and got someone out to take care of it immediately. He got a hold of my homeowners warranty people and got a claim filed for me. I was very pleased with the service I got from them. read more

great company! the gentlemen that came and demoed were very friendly. process was very smooth. only thing I would say could be better is that the machines tripped and turned off after a few days. they did come out immediately to fix it though! would recommend. read more

Pruit Plumbers recommended and there plumber actually called Drylux to come to my house. Drylux got to my house quick and got fans setup the same day due to a water heater leak. They were not gentle ripping out hard wood floors and floor boards which made those repairs more expensive. When the insurance adjuster came out after the work was completed. It was discovered they had over charged insurance company close to $2,000. They had included "taxes" which were NOT taxable, padded bill with charges for work done, which they did not do and left and billed for materials not needed or requested. Later I received a bill from Drylux for the FULL Amount with a note saying they contacted the insurance company who told them they had sent the check to me, and I was responsible for paying the bill. I immediately contacted my insurance company they said they had sent the check directly to Drylux. I would NOT trust this company. read more