Drylux was recommended to me by Alan's Plumbing when my tank burst and I had some pretty severe water damage (2ft of drywall that had to be taken out, carpet padding damaged, etc). Jacob is the rep who came out to my house within an hour or so of the Alan's plumber telling me of the burst and the drywall damage. He arrived before my insurance company's preferred provider so he was able to give a thorough inspection and let me know his findings/recommendation. Due to the severity of the damage and the age of my house (built in 1973), his recommendation was to completely replace the 2 feet of wet/damaged drywall and padding unlike the preferred provider's reco to just dry it out. I think he could tell this was a stressful time when both provider's were in my home at the same time. He worked out a deal that he'd cover my deductible if I used Drylux and Hyperbuilt which worked out in my favor so I'd not be out $1000. Throughout the process he was in contact with me and kept me aware of updates up until the process transferred to Hyperbuilt from Drylux. All of the employees selected to come out for the dry-out (Envirolux) and demo were so kind and respectful of my time and limited living area I had to myself. What killed me was not having access to my bathroom/bedroom for ~3 days as part of the dry-out/Asbestos testing steps. I wasn't told that I could have no access to either room (basically the back half of my house) while the walls dried and waiting for testing to clear. Fun fact -- if your house was built before 1978, your drywall has to be tested for asbestos and if it indeed fails, then a separate department has to come in for demo. It was that Envirolux demo crew themselves who told me this info at 7AM in the morning on day 1. I thought I cleared enough belongings out but NOPE! So I wasn't exactly in the best frame of mind to hear this then. read more

These guys were at my house every day checking on the drying of a leak the inspector found. Very professional called before arriving if I still lived in AZ and needed their help I would call them first. read more

Just do yourself a favor first ...read the reviews first before making a decision , they work in teams and we didn't see half of them doing anything but sit in their truck playing music, and read the contract it states they start charging you from their last job so they could tell you they were across the state and they charge like $60-$80 per hour per tech....was told by the sales rep they are breaking for lunch it was just after 12:00, they didn't arrive until after 4pm, w techs showed up, one walked past our kitchen window like once every 2-3 minutes...nothing in his hands, the other was doing the work, an hour later 2 more crews showed up, for taking out an out door water heater, and minor floor work, that our neighbor had to go back and repair was close to $2,000, buyer beware read your contract before signing anything, don't believe what they say verbally unless it's in print, that's where we made the big mistake read more

Drylix was super responsive in coming out to our emergency. However, they will pressure you and into filing a homeowner's claim so they can overcharge your insurance company. What was a $500 fix ended up costing us a lot more in the end and almost ruined our relationship with our homeowners insurance. DO NOT USE THEM! read more

I had a miner leak under my kitchen sink. My home warranty Choice called out forever plumbing it went from the plumber calling out Drylux to put fans under sink. We discussed this. I went upstairs because I had COVID and the next thing I know they brought in demolition crew, and they took apart my kitchen cabinets and everything, and my counters broke, and my backsplash is broke, and some of my doors on my cabinets broke. I asked him if this was covered by insurance. They said they'll get it covered by insurance, they also assured me it should be covered by insurance. I kept asking why is it covered consistently? I can't. I kept getting told it's always covered. Guess what it wasn't covered so they left me with the kitchen destructive and the owner of the companies. Drylux and Hyper Built are the same owner and Hyperbuilt wanted to do the project and he was charging me an extra $7000 which would've been a total of $12,000 to redo the kitchen that they destroyed. That is why I asked for help from the Better Business Bureau as well as the contracts association, thank you for reading. Blessings I really don't recommend this company. They do not speak clearly and they do not explain things clearly they're all out for the money buck. read more

I wish I can give a zero star. I requested the water restoration service from Drylux on 8/1 and the technician set up the equipment from 8/1 to 8/4 which is extremely not enough for water dry out. If it is severely damaged, usually it takes approximately 5-7 days, however, Drylux only set up the equipment for 3 days. Therefore, I tried to get hold of the technician for a follow up service on 8/24, 8/25, 8/27 and 9/17. neither of picking up a phone call nor call me back. So I have to contact another water restoration company come in to do the work Drylux hasn't finished, unfortunately due to negligence of duty from Drylux, not only have to do water restoration work but also need to do mold remediation as drylux wasn't accomplished anything and cause extra damage to my property. Here is the following items I realized from working with drylux: 1. Playing the game with plumbers or plumbing companies to have them refer the customer to drylux and then give the cash back for referrals. It's very unethical and unbearable behavior to scam the customers. 2. No integrity at all. Teared up lots of completely dry and irrelevant wall and said it was severe damage. 3. Don't know how to do the job correctly. Scared the customers of mold so we would sign the form right away but drylux don't even know how to do the job right and eventually cause the mold. 4. Overstate the water damage to the customers and insurance companies. By tearing up the extra walls and not doing the work correctly, and end up charging customers and insurance companies double or triple of market price which not even doing a basically asbestos testing. 5. Extremely hard to get hold of doing follow up work but only show up when requested payments. read more

Great company with a fast response time. Very knowledgeable about the best way to handle repairs. I actually learned a lot.

Run away from this company! Stay away, you will regret. Do not allow your plumber to bring these people into your home. They will over bill your homeowners insurance and THEN due to the exorbitant claim your insurance company will later cancel your policy. You will then have a "claim" on your record and you will pay dearly for future insurance premiums (your insurance premium can easily triple) - Pay for the repairs out of pocket - find a reputable handy man if you need to, but I repeat, do not use Drylux. They will scam your insurance company, and then your insurance company will scam you. read more

Living in another state and receiving a frantic call from your tenant that "the house is flooded" is never a fun thing. I called Drylux and they sent Bryce right out to asses the damage. He discussed nothing price related with my tenant and called me giving a description of what he walked into and a detailed plan of action. I gave the ok for them to do the work and they knocked it out of the park. I was a little worried how billing and payment would work with me being out of state but the billing department assured me it was no problem to give my payment over the phone. From start to finish Drylux, Bryce and Lindee turned something that could've been more than a headache into a not so awful process. Thanks guys! read more

DO NOT DO BUSINESS WITH THIS COMPANY! Pay attention to the detail of the other poor ratings. If their employee Josh shows up to your home, kindly send him on his way. Josh quickly cut holes in my 80+ y/o mothers-in-law's home to secure his company's role in the process. Josh said he would be available to speak to the insurance company representative. He was not. Josh said he would come to the home when the adjuster did the inspection. He did not. Josh said he would provide a written estimate of the work. He did not. Josh said his partner company would honor the pricing he quoted verbally for reconstruction. They did not. When Josh was asked for the phone number for the owner of his company, he no longer responded. read more

This was my first experience with Drylux for a water leak. The plumber called them to come & open up the walls so they could find where the leak was. Drylux workers arrived within a couple of hours of the plumbers request & set up their fans. The next day they came & opened up the walls & brought in more fans. Then the plumber came back, fixed the leak & Drylux is now back in charge. They continue to monitor the moisture level, so that hopefully, soon the fans will go & the rebuild will start. The workers have been extremely pleasant, very hard working. When they leave, they have cleaned up as well as I would have myself. For such a stressful event to go thru, they have been exceptional to work with. I would HIGHLY RECOMMEND Drylux to anyone for any damage control. Thank you to all the team of workers that have come to my rescue. You have all been great & an absolute pleasure to have in my home. :-) Thank you Kathie read more

I'd like to endorse drylux for not only all their hard work in helping us with our shower leak , but most of all every single person that entered our house and kept it extremely clean. In these days most workers miss this and I was so appreciative of this. They also were very patient with us throughout the process and helped us avoid an entire remodel of our bathroom. Finally they came back a 2nd time to help demo some more of the shower that they could have easily charged us more for. If you have any issues make sure you call them! read more

My brother's family house had a leak, and was swiftly helped by Devon from Drylux. Chris And Trevor, the technicians, were sent by Devon to do the demo. Devon took the time to explain the process thoroughly to my family, and again to the technicians so that everyone was on the same page. Great service, great company. I will be referring them to anyone and everyone! read more

Bruce, Bryce, & Sammy came and helped out with water damage and were both respectful and quick working. Highly recommend!

This company is not worthy of any stars. They came insisted the quote/contract had to be on high side because another house had a bad sewer break. The crew that went down to start the cleanup after the fans had been on a few days to dry out the ground, came up and stated that our situation was not that bad, and they would let the supervisor know. They spread cleaning chemicals and removed ONE SMALL BAG No one returned for 2 weeks. In fact we had to call them to remove the last fan and that we needed to settle our account. The office staff called and said " you signed the contract ". We asked to speak to someone about it, they said they would have them contact us. After a few days she called and said he wouldn't be coming to discuss anything. I'm not disputing that we should pay for service rendered but I do disagree that they pitched a statement, played on that we are just covering the extreme possibility when obviously they never intended to come off the contract price We paid the contract price under protest and I'm posting this so it is known to the public. read more

Repeating what someone else shared in their review DO NOT LET THEM IN YOUR HOUSE! Until you are certain what the insurance/warrenty will or will not cover. Reading through all of the reviews I truly feel like this is all a business scam. Home warranty sends the plumber, and the plumber calls Drylux. Drylux pops up and will take advantage of your ignorance! My poor elderly mom's water heater busted. She speaks very little English and is a bit too trusting of insurance/warranty companies. Drylux runs over and has my mom sign a contract to place fans and test for asbestos. My mom told me that the man who came did not speak English, so she signed trusting that they were doing right by her and the warranty would cover. It's Trap. They originally charged ~$3500. After numerous emails and digging into the charges, we got it down to $1400. I can't respect a company that takes advantage of people. I told them numerous times to contact me if they had questions or concerns, but they still contacted my mom trying every which way to get her to give them a credit card number to charge. I simply do not trust them. read more

If I could leave a zero I would. I was told 3,500 for water damage, mold, and check my home for asbestos. Asbestos???? My original problem was my garbage disposal needing replacing due to minor leak. They claimed $800 to rip out my bottom under my sink which I could have done myself. After going outside to consult with others, he came back with an out the door price of $3,500. I called my handy man who ripped out the wood under my sink and there was NO water damage. Beware of this company. I live across the street from Scottsdale and a mile down the road from Paradise Valley. They were ready to take me for a ride of $3,500.00. Hmm. Did they see our Mercedes and BMW in our garage? Beware!!!!! read more

Very Responsive We called Drylux Restoration after our water heater burst. They were recommended by our tight-knit community. Water was leaking from the water heater at the bottom and seeping into our walls! Jeff Digne from Drylux responded very quickly and came to our house to assess the situation. Jeff explained the process to open affected walls, dry everything out, and then walked us through the insurance claim process. He was very thorough, pleasant and easy to work with. He answered questions and responded to us quickly a number of times after that. Our decision to go with Drylux was reinforced when both the home warrenty technician and insurance agent volunteered that they've worked with them before and we were in good hands. read more

Plumber contacted Drylux for restoration after repairs completed for 2nd floor bathroom. Since the work has been dried out, Drylux has gone MIA from my insurance company. I've been price gouged and ripped off for unnecessary work that will not be covered. Drylux won't even respond to ME to justify the work done, which leads me to believe the insurance adjuster hit the nail on the head for the case review. DO NOT USE THEM!!!! My bathroom tile is still torn up and the toilet in the tub because their sister company Hyperbuilt went MIA as well. Happy Holidays....hope they feel good about themselves. read more

Just an update - (Years later, better late than never). After all the annoying calls, all the "Where is our money?" One of the Drylux staff came to my front door. Harassing me for payment. I told him, again, my insurance already paid you! He threatened to send me to collections- I answered- Go ahead!! A few weeks later, I get a call- "we did receive payment." Sorry. If you want a hassle- Hire them. read more

I had an issue with this company and wrote a scathing review. Prior to writing THIS review I received a phone call from the owner of this business. He was genuinely shocked that this happened to us and took measures to not have it happen again. He had a new sales person, he was extremely busy and perhaps overwhelmed. He is committed to working with this person to make sure they are trained properly. He also spoke to management of the plumbing company to find out why they were brought into this job. It appears that this was more misunderstanding than out and out bad intent. He offered to do whatever he could to assist with the work although it had already been done. I would give them another chance. read more

Dealing with damage is stressful, Drylux helps to alleviate the pain. They handle everything from start to finish and they are courteous, knowledgeable, respectful, and highly competent. We we were pleased with how quickly they showed up and how reliable they have been. They say what they are going to do and get the job done and done well! Each employee has been resourceful,! empathetic and trustworthy and we felt comfortable having them in our home as they worked tirelessly, meticulously and cautiously cleaning up from extensive damage. We were impressed with their communication, how well they clean up after themselves and the white glove service they provide every step of the way. We would recommend Drtkix to any homeowner experiencing a water damage crisis. read more

We had a leak in our kitchen and called DryLux to help us out. The technicians were really nice and helpful, but dealing with the company itself has been a nightmare. They would rarely stay organized of our communications with them and would often reach out to us for payment when we had already paid them. They were also rude/careless when we'd talk to them. Their office turnover rate must be high because we were always talking to someone different when they would reach out or when we would call them, which always caused more confusion when solving issues. Their prices are also ridiculously high. I only gave 2 stars because of the technicians who came out to our house to fix the leak and damage. Otherwise every other aspect of working with this company has been stressful and confrontational. read more

Drylux was recommended to us by our trusted plumbing company after a supply line burst over night unknowingly. We had a ton of water damage, and a ton of stress. Austin, our project manager, was at our place Saturday morning within the hour and immediately eased our nerves. He was extremely professional and informative, walking us through every step of his assessment and explaining the process and mitigation plan. Right after he left, Chris and another technician took over installing fans and getting right to work. So far we've been very impressed with the attentive service we've received. As many know, it's stressful working with insurance companies, but Drylux has promised to help handle a majority of that communication and payment. I will update this post as soon as repairs are complete and the claim is closed with toinsurance. I deducted a star for Drylux's references to use Hyperbuilt and Phoenix Fire Restoration for my pack out and repairs. It's been over a month since Hyperbuilt was supposed to finish and I've had to have them come back an additional FOUR TIMES for missing repairs and terrible craftsmanship. Phoenix fire restoration took my expensive heirloom rugs to a cleaner that threw my rugs away (!!!) and damaged several items upon pack in. If you use DryLux, DO NOT use their recommended repair and pack out companies. It's been nothing short of a nightmare. read more

*update* The office manager reached out to me to express her apologies. As this was my first experience dealing with such a matter, she helped me understand some of the intricacies and made things right which I appreciate. This left me feeling a lot better. I had a leak in the wall of my bathroom and this company was recommended by the plumber. Drylux does the demolition and they have a sister company called Hyper Built Who does the restoration. Both companies are very quick to come out initially so they can claim the project before any other companies and get that sweet insurance money. However, after that I could not get a hold of anyone for any answers on estimates or appointments. I called both companies every day and they waited so long to answer me that my hotel stay provided by my insurance company reached it's limit and I was forced to stay in my house with no sink or toilet. I do not recommend either these companies to anybody And I am deeply dissatisfied. You're better off with someone else read more

Unimpressed. The work was good, but they royally overcharged our insurance....well over 10,000 for a leak in a wall! This work, in my opinion was worth 2k. Maybe 3k, but they screwed our insurance out of every dime. And now our homeowners insurance is thru the roof. Never again. read more

This review is not based on any work they did but the fact the driver of their van and trailer drives 10 miles an hour below the speed limit in the left lane and holds up traffic on the 101. Perhaps they should learn the term "Stay right, except to pass". read more

They were recommended by a plumber who refused to replace my gas water heater until the pedestal and dry wall was fixed. As soon as I signed papers to get started with the water damage the plumber replaced the water heater before the crew started on the dry wall and pedestal. read more

Our water heater burst and home warranty called out a plumbing company to get it replaced. Since the wall was wet along with baseboards and the drywall it sits on they recommended Drylux as a restoration company they work with often. Drylux came out to give a quote on drying everything out and their sister company doing the replacement of drywall. They called our insurance with us to verify our deductible. They then said well if we do all the work you will pay $999 and the rest will be covered by insurance. So we signed we've never been through this process and they started drying everything out. Their sister company came out to take pics and said they will send everything to the insurance. You pay $999 once you schedule your first appt for the drywall install. After the drying out we never heard anything. Insurance contacted us about the claim and asked for pics and I told them Drylux was submitting everything. They never sent it in. I tried calling multiple times with no answers to calls. Then I get emails and letters asking for $1400 for the drying out my husband had multiple conversations with them. They said the insurance denied the claim called insurance and they said we closed it because we never received anything. Call back Drylux after the back and forth we received a threatening email for legal action. We paid the $1400 to be done with them. Will not do business with them again . If your smart you will stay away. Who knows if their sister company really exist 6 months later and I still have no walls in my garage on that side. Very unprofessional and unresponsive. Even have signed paperwork in hand for the amounts agreed on and won't honor what we were told. read more

Our toilet flooded last week and Drylux took charge of the restoration and mitigation. The project manager was extremely thorough and communicative. The diagnosis was made immediately after the initial visit and equipment i.e. fans and air humidifiers were brought to my home within a few hours. I found this company especially my initial point of contact (A) and (J) who handled check ups and pick ups to be professional, timely and knowledgeable. BH in SCW read more

DryLux was not great. They came to dry out a leak we had in our bathroom and they ended up not putting one of the hoses from their machine in the bathtub so when it drained water it drained on to our bathroom floor. Not a great start but this review is really for their sister company Hyperbuilt Construction. After Drylux finished their work they sent us to Hyperbuilt (HB) who was going to patch up the drywall (maybe 4 square feet) We signed the contract with HB on 11/27. Our inspection was scheduled for 11/29 and a rep from HB was present. The report was formed post-inspection 12/2. We never received a copy after being promised it in an email. On 12/10 we sent an email asking for it and received the report. Who knows when we would have heard anything if we hadn't reached out. The only reason we know the report was made on 12/2 is because it is dated. On 12/10 the HB rep said he put the estimate in the system. On 12/17 we still hadn't heard from anyone. We email the rep who says at 10am on 12/17 he'll look into it and get back to us shortly 24 hours later we emailed asking for any news after not hearing anything and we were told it was in process and would be assigned to a Project Manager (PM) that day. On 12/19 we say we are leaving the next day for vacation and will need to schedule it in January which is exactly what we wanted to avoid in the first place. We also ask for the cost of the project. On 12/21 we say we are available on 1/2 or 1/3 and are told they don't have an opening until 1/4. We accept immediately and ask for the cost of repairs again. The rep (not a PM because we still hadn't heard from one) replies saying the 4th actually doesn't work but he can move a job on the 2nd for us. We say that'd be great and ask for the cost of repairs for the 3rd time. The rep then asks us if the 8th works??? We say if that's the earliest then fine but don't know how the 2nd turned into the 8th. We also ask for the cost of repairs for the 4th time and are told $600. We never heard from a PM, initiated all communication, and were charged $600 for 4sq feet of drywall being patched which took the guy 3 hours to do. I call the GM and laid it all out and he said that things under $700 aren't a high priority and we never heard from a PM because of that and because they were shorthanded. He also says for jobs less than $700 they normally tell people to get a handyman because it will be cheaper. NEVER TOLD US. My buddy is a contractor and could've done it for $200. The GM told me he'd look at it but there was no way he could knock off anywhere close to half the cost. This whole process was BS. We only went through all this because it was through our home warranty company so they pick who does the work. I will be calling them and requesting that they never use Drylux or Hyperbuilt again. *UPDATE* The company cashed our check 3 weeks after I talked to the GM. He made no contact between the time he said he would see what he could do and cashing our check. What a complete joke of a company. read more

Fishy and no integrity at all. They pointed to the completely dry floor (no water dripping of any kind) and said the floor had severe water damage. They seemed to offer kickback to plumbing companies like APC plumbing. BE EXTREMELY CAREFUL. read more

You never know what is going to happen when you contact a contractor to help you in your hour of need! One bad apple can spoil a bunch but doesn't always turn out that way. I had a bad experience with an ex employee when I first contacting this company. When the owners read my review, they were upset! They reached out to me to actually hear what I had experienced:) They turned a bad situation into a very good one and I would recommend them whole heartedly! They certainly went the extra mile and I appreciate it. read more

Drylux exceeded my expectations and really changed my view of the flood restoration industry. I've had bad experiences in the past, so I was skeptical when I needed help. But I'm glad I took a chance the guys over at Drylux. They were prompt, professional, and really catered to our needs. Ryley came to my house and showed he cared about getting our home back to normal. I'm very protective of my house and it's cleanliness and Ryley was conscious of that from start to finish. He and his team, including the owners, took great care of us. A couple months after Robert (the owner) came by to check on our project. He heard of my brother's mother in law, who recently had a flood in her home. He took time out of his busy day to personally deliver fans, free of charge, to help dry out her flood. I would recommend Drylux and their team to anyone! read more

I had a hot water heater burst and flood my office. I almost had to send all my employees home but dry lux came out and did a great job and were there in one hour, they were way more professional then servpro who seemed like a joke... I recommend these guys for sure!!! read more

Drylux - Damage Restoration Near Me - Gilbert, Arizona

See all

I had a pipe under my sink leaking that had caused mold to start, I called Drylux they came out gave me a fair estimate and even though it was after hours they still got the equipment out to my home to mediate the mold. Everyone there is very dedicated to providing exceptional customer service which is hard to find today. I highly recommend this company. read more

Do not let these people in your home, broken tiles, broken blinds, and terrible service. These people did wrong by me and I would stay far far away from read more

Drylux is the best company to work with. We had just remodeled our house and our plumber didn't hook up a water line correctly. Drylux came immediately & fixed the issue. They pulled up the flooring, installed dry fans & their guys came daily to check the floors to make sure there was no extra damage. Not only did they respond right away, the quality of their workers was exceptional. I was impressed with how personal they were. The owner of the company even called to double check how everything went. read more

Drylux - Cool fan with filter they used because my son is very sensitive to dust - Damage Restoration Near Me - Gilbert, Arizona

Received a phone call today  from Lacee from Drylux Restoration.  Kudos to Drylux for hiring a competent and articulate office manager that listened intently to all of my grievances and concerns.  She immediately rectified everything and explained in detail everything to my satisfaction.  Drylux really wants to strive for 100% customer satisfaction and I think they are doing a great job at it. read more

Biggest ripoff ever!!!!! For approximately 5 hours of work (tearing out some sheetrock in a storage area around a water heater, spraying some anti mold spray and 2 guys coming to check the equipment) they billed my insurance company $5000. Insurance company called me about the bill and in conversation it became clear Drylux padded hours and equipment used. Insurance company said would only cover about half. Received Drylux bill today for around $3500 so I'm out $1500 which is about what the actual work was worth. If you have First American Home Warntee they will try to fop these guys on you so beware. Would never use again or recommend to anyone. read more