I was provided information for Drylux by our plumbing service that completed some work on our plumbing. Justin was the project manager that was handling our job and he explained in great detail the process as well as what needs to be done on our end. We contacted Homeowner's insurance with him so he would be able to explain to them the issue and the plumber worked with Justin to ensure nothing was missed in the report. Every technician that has come to the house to take our drywall or place equipment has been very professional as well thorough with their explanation of everything. I couldn't have asked for a better restoration company to come out and service my home! read more

Initially I had a leak spring inside my wall that I had called an emergency plumbing company to help fix my issue right away. The plumber then says I know a company that help with the mitigation for testing for water damage and asbestos (so naturally I said "great, please get them over here if you can"). Chinto the PM shows up promptly to help and he's a super nice guy to walk me through the process so no issue with him. Next morning the Drylux demo crew comes in and completely tears up quite a large section of my living room (more than I thought was necessary and leaves the dehumidifier blocks in my living room for 2-3 days so that was super fun to listen to and deal with. With my high insurance deductible I was hesitant to pay out of pocket for this because I thought It was going to be much lower than that. Turns out it was just slightly under, but still incredibly unreasonable in my eyes. Come to find out then that there are two separate charges from a company called Valley Environmental Services for $1200+ for testing and then Drylux for another $3000+ for everything else.They do not state that the mitigation and testing companies are sister companies of each other in their invoices. I felt completely nickel and dime for what I thought was a small project. I choose not to use Hyperbilt for the rebuild and honestly glad I didn't after reading all of these other reviews, so I used my handyman who was much less. In retrospect I wish I would have just settled with a plumber and my handyman which would have saved me thousands. Be advised. read more

Drylux - Damage Restoration Near Me - Gilbert, Arizona

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Terrible service. They said that we weren't going to have to pay out of pocket because they got the insurance under control. They come and tear down your walls and put up these vacuums and try to charge you almost 3k for doing just that. They want all the insurance money that was intended to pay for the restoration of the drywall. DO NOT RECOMMEND. read more

Had them come out for a demolition and drying a wall that had moisture behind a leaking water heater. The demolition work was very clean, and I appreciate that they cleaned after themselves as well. However, the scope of work that was completed was less than the original estimate and when I asked if it changed the cost I was informed I "Was already getting a good deal". Believe every review you read about their costs and pricing. You would think with it being a recurring theme they'd address the issue. Their renovation sister company is also price gouging. The same repair they quoted me $2,000 for was done for $600 by a previous painting crew I've done work with. Use them for an estimate, get a handyman to come out and cut what's needed. Rent fans from Home Depot, you'll come out cheaper if not the same for the full project and repair. read more

Justin came over and promised us if we went with him he would ensure both insurance claims got approved and would give us a discount and we wouldn't pay anything unless the claims got approved. He said he had to add fans to show insurance work was being done and do asbestos testing. He said there would be no charge for either and made us sign a contract that only said we would only use his company. Then radio silence- absolutely nothing he did not do anything with insurance did not act as a facilitator between us and insurance as he promised and stopped answered our calls and texts. We finally got ahold of drylux and told them to remove the fans as we were going to work with another company, and I confirmed yet again we wouldn't be charged for the fans since Drylux wasn't doing any work on the house. Since then one of their 5 or 6 "sister" companies have called and tried to extort money from us claiming we owe thousands- when we were NEVER told we would owe money for any of the "services". I have asked for the issues to be escalated and them to check recordings of my calls with them to hear their employees telling me I owe nothing on the fans, but get nowhere. Leaving this review is my last resort. This company is a complete and utter scam and am I am so disheartened to see how they continue to do this to others in other reviews. read more

DO NOT USE DYLUX RESTORATION. Total scam. I contacted Dylux Restoration on March 11, 2025, and left a voicemail about a plumbing issue I was dealing with. Crickets. No one called me back. The ONLY reason they finally contacted me on March 22 was because the person who referred me asked if they had ever followed up. Suddenly, they were interested--and insistent--about coming out to assess the issue. At this point, I still hadn't had a plumber diagnose the actual problem, so I was hesitant to have a restoration company come before anything was even fixed. But they pushed and showed up anyway. After their "assessment" and learning what my insurance deductible was, I magically became a "great candidate" for their services--services which apparently meant putting up humidifiers and fans BEFORE the plumbing issue was even addressed. When I asked why they were putting in fans before repairs had even been made, their answer was: "We need to show insurance we are doing something." Really? They then came out every single day for a week to "check their equipment," while still offering no plumber referral--which is baffling for a restoration company. They couldn't recommend anyone to fix the actual issue they claimed to be "restoring." Finally, after wasting an entire week, I told them to take their equipment out on March 29 because no repairs had even begun. Guess what? They tried to charge me over $3,000 for plugging in fans and pretending to help. But they generously only charged me $500. Are you kidding me? This company is shady, unprofessional, and opportunistic. I cannot say this loud enough: DO NOT USE DYLUX RESTORATION unless you enjoy burning your hard-earned money. read more

Scammed 70 year old wife to do tearout of master bath. Total fraud. Do.not.use. all they did was file claim and then railroaded wife into doing job on a late Friday afternoon. read more

Please read the bad reviews before using these people. I found out they work with a sister company that did not dry out our bathroom, and did not clean it. We had an inspector come out after them and the room tested positive for high levels of toxic, black mold. A social worker who recommends companies to families told me about them. She also said to let her know if it's not a good company. I'll def be doing that so she doesn't keep sending people their way. read more

This company is absolutely hand downs the best. I have used them quite a few times and even left my house open so they could come and go and never an issue. I highly recommend!!! Layton is wonderful to work with as it that entire crew! read more

Beware when using this company. They hire Arizona Packout that damaged our property and refuse to answer our calls/emails. we are out a brand new 1500$ table they they carelessly moved. read more

They were recommended to come out to do a moisture reading by "Near Me Plumbing" after a pipe burst in the shower. They came out to do a reading and found moisture in the bathroom, the hall, the room next door, and all the way into the kitchen. They helped us file an insurance claim, and before the demo was approved by the insurance, it was started and finished. Please do not allow them to demo, until your insurance assess the situation. They tore out way too much, and all so they can recommend their sister company, Hyper built...which was a nightmare. I gave them 2 stars because they were quick to demo, dry up the place, and were in and out in no time. As others have mentioned, they tore out way too much, just for billing purposes. read more

Buyer Beware!!! Do not do business with these people as they will overcharge you. I had a toilet overflow in a rental property of mine. It flooded the tile floor of a small bathroom and went out in the hallway. My tenants told me they were there the first day for about 3 hours max--and had a few workers just standing around and doing nothing. They did tear out about 15 square feet max of drywall and the baseboards. Then they put fans on it to dry out. Then they came 2 days later to pick up their fans & equipment. They claim they had over 33 hours total work on this job...not even close! I got a bill for $10,600!!!! WOW. Then they said they would reduce it to $7398 if I paid them cash. Absolute filthy greed!!! I offered them a fair settlement for their almost 4 hours of time, but they turned it down. They mentioned today they would turn me over to their legal department. I have contacted the ROC to file a complaint, the news channels and my attorney as well. Please stay far away from them as they are not fair and honest! If I could give 0 stars, I would!! read more

Hello, I am so happy to hav AJ and Rody to the house for our repairs. They were ontime, efficient and explained things well in detail. They were thorough cleaning up, and I appreciate you sending your top guys to my house in Mesa. Thanks! read more

Buyer beware! came out and cut holes in my ceiling. charged 3k to my insurance to put fans in for a day that really weren't needed. it was already completely dry.then refused to do the repairs because the insurance wouldn't pay them more. Now I am left with a huge hole in my kitchen ceiling. Scam company. I wouldn't recommend them to anyone. Use at your own risk. read more

I had the Drylux team out today for mold remediation under my kitchen sink. They were recommended by Pruitt's Plumbing after my faucet failure. All the team worked together so well and were very professional, showed me what was needed, explained their steps so I knew exactly what was accomplished. It was a bit tricky to remove the cabinets, but they were super careful and it was 100% perfect. I would absolutely recommend them as the first choice for anyone who needs top professionals in their home to fix mold problems! In one word, they were wonderful! Janis M. read more

They were very responsive to a water problem that I had from our washing machine. But after they had left I found out they had taken 4 of my golf hats. I called the office and left Message. But no response . I then sent an email again no response. Good work just not trustworthy. read more

I would stay way from this company and will tell anyone who asks me the same exact thing. They addressed a leaking water heater issue late at night. At the conclusion of my dealings with them, I believe they have a practice of overbilling and overcharging. They have an appearance of using excessive equipment and padding their billing. In speaking with other entities in the same industry it is quite likely that Drylux uses the same equipment as others in the industry and the same billing program (xactimate) and yet their charges are significantly higher and somehow completely justified by their brass. I was ill informed and I believe they took full advantage of this. The situation was not as urgent as I had originally thought and my belief was Drylux was the proper entity to handle the situation. I was wrong. I had to make phone call after phone call to get information on my bill. It was not provided to me even though I told them I had changed my mind and wanted to do out of pocket instead of an insurance claim. They were hesitant to give me a break down of all work performed, labor costs, equipment costs, etc. I had to ask multiple times for that breakdown and invoice before they finally agreed to provide it to me. My original billing was nearly 3.5 times what another company quoted me for the same job. That company quoted me a total cost from start to finish including all repairs and replacement. The Drylux bill was for 14 hours worth of involvement, which did not even include complete drying of the moisture from the water heater leak. They offered to settle for a discount of more than 33%. Then attempted to raise the settlement amount by 20% because I did not accept it immediately. It was excessive, unreasonable and not customary to industry standards. In speaking with people that have knowledge of how Drylux operates, it might be in the best interest of people to become well educated on their business practices. Don't be fooled by the slick talking salesman. read more

This place is a joke...STAY AWAY FROM THEM. I had a plumber come out to replace a valve in my shower and these clowns showed up as well ( I did not call them) They had their "meter" say that there was 99% moisture behind my wall. They then tried to convince that they needed to rip up the floor (which of course I refused). They then decided to cut a hole in the wall to see if there was water and wouldn't you know it was completely dry, not even a sign of past water being present. After that they decided that they needed to do an asbestos test even though I had purchased the home a few years ago and it was asbestos free. Once they cut the hole in my wall as well as took out plug from another place in the wall, for the asbestos test they completely covered/sealed both places with plastic. Finally, they brought in industrial size fans, de-humidifier and hepafilter to "dry out" the moisture that was not present. The meter they had showed moisture and water but once the hole cut in the wall it was obviously bone dry. There was no reason for the equipment to be in my home as there was no moisture/water and not to mention the holes made where covered completely with plastic so what was the purpose. I got a bill for over $2000 for having two hole cut in my wall, an useless asbestos test and machines that were doing nothing. I was also charged $192 for them to take the piece if drywall and edge molding with them that I requested they leave since there was no damage or water and I was going to re-install it (so shady). Not to mention that I did not even call them out and still have holes in my walls and my baseboard is gone. This place is pathetic and a poor excuse for a professional business. BE AWARE AND STAY FAR AWAY FROM THESE CLOWNS. Im just glad I didnt let them rip up my floor for some "water" that was not present. read more

They left the ceiling open and covered our entire house with thick white dust. We have had ​ to call Servpro after going to the Dr. with breathing problems. They do not have bond or insurance, and do not answer our calls for help. Seems that the only way to get them to respond is thru legal means. DO NOT LET THEM IN YOUR HOUSE! ALL of our belongings were covered, even in cupboards. Clothes, bedding, china cabinets, etc. read more

Drylux - Main level, they were second level - Damage Restoration Near Me - Gilbert, Arizona

They tore apart our bathroom looking for water damage/mold. I get that this needs to be done, but they were excessive (giving their sister company a bigger restoration project). Bruce promised to advocate for us in case our insurance company denied our claim. Once the insurance company did deny us, Bruce quit answering his phone. read more

Just do yourself a favor first ...read the reviews first before making a decision , they work in teams and we didn't see half of them doing anything but sit in their truck playing music, and read the contract it states they start charging you from their last job so they could tell you they were across the state and they charge like $60-$80 per hour per tech....was told by the sales rep they are breaking for lunch it was just after 12:00, they didn't arrive until after 4pm, w techs showed up, one walked past our kitchen window like once every 2-3 minutes...nothing in his hands, the other was doing the work, an hour later 2 more crews showed up, for taking out an out door water heater, and minor floor work, that our neighbor had to go back and repair was close to $2,000, buyer beware read your contract before signing anything, don't believe what they say verbally unless it's in print, that's where we made the big mistake read more

I had a miner leak under my kitchen sink. My home warranty Choice called out forever plumbing it went from the plumber calling out Drylux to put fans under sink. We discussed this. I went upstairs because I had COVID and the next thing I know they brought in demolition crew, and they took apart my kitchen cabinets and everything, and my counters broke, and my backsplash is broke, and some of my doors on my cabinets broke. I asked him if this was covered by insurance. They said they'll get it covered by insurance, they also assured me it should be covered by insurance. I kept asking why is it covered consistently? I can't. I kept getting told it's always covered. Guess what it wasn't covered so they left me with the kitchen destructive and the owner of the companies. Drylux and Hyper Built are the same owner and Hyperbuilt wanted to do the project and he was charging me an extra $7000 which would've been a total of $12,000 to redo the kitchen that they destroyed. That is why I asked for help from the Better Business Bureau as well as the contracts association, thank you for reading. Blessings I really don't recommend this company. They do not speak clearly and they do not explain things clearly they're all out for the money buck. read more

Drylix was super responsive in coming out to our emergency. However, they will pressure you and into filing a homeowner's claim so they can overcharge your insurance company. What was a $500 fix ended up costing us a lot more in the end and almost ruined our relationship with our homeowners insurance. DO NOT USE THEM! read more

They were quick to send someone out to give estimate. Stated they would take care of claim and photos for insurance. Speed of service, follow up, and attention to detail end there. Got attitude from one of the techs that came to the house which I felt was unwarranted. Keep sending bills staying past due even after being paid and check cleared. Office staff made multiple mistakes causing project to be delayed. The entire experience left me frustrated and feeling like I would have been better off choosing someone else. read more

These guys were at my house every day checking on the drying of a leak the inspector found. Very professional called before arriving if I still lived in AZ and needed their help I would call them first. read more

Run away from this company! Stay away, you will regret. Do not allow your plumber to bring these people into your home. They will over bill your homeowners insurance and THEN due to the exorbitant claim your insurance company will later cancel your policy. You will then have a "claim" on your record and you will pay dearly for future insurance premiums (your insurance premium can easily triple) - Pay for the repairs out of pocket - find a reputable handy man if you need to, but I repeat, do not use Drylux. They will scam your insurance company, and then your insurance company will scam you. read more

Drylux was recommended to me by Alan's Plumbing when my tank burst and I had some pretty severe water damage (2ft of drywall that had to be taken out, carpet padding damaged, etc). Jacob is the rep who came out to my house within an hour or so of the Alan's plumber telling me of the burst and the drywall damage. He arrived before my insurance company's preferred provider so he was able to give a thorough inspection and let me know his findings/recommendation. Due to the severity of the damage and the age of my house (built in 1973), his recommendation was to completely replace the 2 feet of wet/damaged drywall and padding unlike the preferred provider's reco to just dry it out. I think he could tell this was a stressful time when both provider's were in my home at the same time. He worked out a deal that he'd cover my deductible if I used Drylux and Hyperbuilt which worked out in my favor so I'd not be out $1000. Throughout the process he was in contact with me and kept me aware of updates up until the process transferred to Hyperbuilt from Drylux. All of the employees selected to come out for the dry-out (Envirolux) and demo were so kind and respectful of my time and limited living area I had to myself. What killed me was not having access to my bathroom/bedroom for ~3 days as part of the dry-out/Asbestos testing steps. I wasn't told that I could have no access to either room (basically the back half of my house) while the walls dried and waiting for testing to clear. Fun fact -- if your house was built before 1978, your drywall has to be tested for asbestos and if it indeed fails, then a separate department has to come in for demo. It was that Envirolux demo crew themselves who told me this info at 7AM in the morning on day 1. I thought I cleared enough belongings out but NOPE! So I wasn't exactly in the best frame of mind to hear this then. read more

I wish I can give a zero star. I requested the water restoration service from Drylux on 8/1 and the technician set up the equipment from 8/1 to 8/4 which is extremely not enough for water dry out. If it is severely damaged, usually it takes approximately 5-7 days, however, Drylux only set up the equipment for 3 days. Therefore, I tried to get hold of the technician for a follow up service on 8/24, 8/25, 8/27 and 9/17. neither of picking up a phone call nor call me back. So I have to contact another water restoration company come in to do the work Drylux hasn't finished, unfortunately due to negligence of duty from Drylux, not only have to do water restoration work but also need to do mold remediation as drylux wasn't accomplished anything and cause extra damage to my property. Here is the following items I realized from working with drylux: 1. Playing the game with plumbers or plumbing companies to have them refer the customer to drylux and then give the cash back for referrals. It's very unethical and unbearable behavior to scam the customers. 2. No integrity at all. Teared up lots of completely dry and irrelevant wall and said it was severe damage. 3. Don't know how to do the job correctly. Scared the customers of mold so we would sign the form right away but drylux don't even know how to do the job right and eventually cause the mold. 4. Overstate the water damage to the customers and insurance companies. By tearing up the extra walls and not doing the work correctly, and end up charging customers and insurance companies double or triple of market price which not even doing a basically asbestos testing. 5. Extremely hard to get hold of doing follow up work but only show up when requested payments. read more

DO NOT DO BUSINESS WITH THIS COMPANY! Pay attention to the detail of the other poor ratings. If their employee Josh shows up to your home, kindly send him on his way. Josh quickly cut holes in my 80+ y/o mothers-in-law's home to secure his company's role in the process. Josh said he would be available to speak to the insurance company representative. He was not. Josh said he would come to the home when the adjuster did the inspection. He did not. Josh said he would provide a written estimate of the work. He did not. Josh said his partner company would honor the pricing he quoted verbally for reconstruction. They did not. When Josh was asked for the phone number for the owner of his company, he no longer responded. read more

This was my first experience with Drylux for a water leak. The plumber called them to come & open up the walls so they could find where the leak was. Drylux workers arrived within a couple of hours of the plumbers request & set up their fans. The next day they came & opened up the walls & brought in more fans. Then the plumber came back, fixed the leak & Drylux is now back in charge. They continue to monitor the moisture level, so that hopefully, soon the fans will go & the rebuild will start. The workers have been extremely pleasant, very hard working. When they leave, they have cleaned up as well as I would have myself. For such a stressful event to go thru, they have been exceptional to work with. I would HIGHLY RECOMMEND Drylux to anyone for any damage control. Thank you to all the team of workers that have come to my rescue. You have all been great & an absolute pleasure to have in my home. :-) Thank you Kathie read more

Great company with a fast response time. Very knowledgeable about the best way to handle repairs. I actually learned a lot.

Living in another state and receiving a frantic call from your tenant that "the house is flooded" is never a fun thing. I called Drylux and they sent Bryce right out to asses the damage. He discussed nothing price related with my tenant and called me giving a description of what he walked into and a detailed plan of action. I gave the ok for them to do the work and they knocked it out of the park. I was a little worried how billing and payment would work with me being out of state but the billing department assured me it was no problem to give my payment over the phone. From start to finish Drylux, Bryce and Lindee turned something that could've been more than a headache into a not so awful process. Thanks guys! read more

I'd like to endorse drylux for not only all their hard work in helping us with our shower leak , but most of all every single person that entered our house and kept it extremely clean. In these days most workers miss this and I was so appreciative of this. They also were very patient with us throughout the process and helped us avoid an entire remodel of our bathroom. Finally they came back a 2nd time to help demo some more of the shower that they could have easily charged us more for. If you have any issues make sure you call them! read more

Tina Gonzales is amazing friendly knowledgeable. Easy to work with. Timely response.

Repeating what someone else shared in their review DO NOT LET THEM IN YOUR HOUSE! Until you are certain what the insurance/warrenty will or will not cover. Reading through all of the reviews I truly feel like this is all a business scam. Home warranty sends the plumber, and the plumber calls Drylux. Drylux pops up and will take advantage of your ignorance! My poor elderly mom's water heater busted. She speaks very little English and is a bit too trusting of insurance/warranty companies. Drylux runs over and has my mom sign a contract to place fans and test for asbestos. My mom told me that the man who came did not speak English, so she signed trusting that they were doing right by her and the warranty would cover. It's Trap. They originally charged ~$3500. After numerous emails and digging into the charges, we got it down to $1400. I can't respect a company that takes advantage of people. I told them numerous times to contact me if they had questions or concerns, but they still contacted my mom trying every which way to get her to give them a credit card number to charge. I simply do not trust them. read more

This company is not worthy of any stars. They came insisted the quote/contract had to be on high side because another house had a bad sewer break. The crew that went down to start the cleanup after the fans had been on a few days to dry out the ground, came up and stated that our situation was not that bad, and they would let the supervisor know. They spread cleaning chemicals and removed ONE SMALL BAG No one returned for 2 weeks. In fact we had to call them to remove the last fan and that we needed to settle our account. The office staff called and said " you signed the contract ". We asked to speak to someone about it, they said they would have them contact us. After a few days she called and said he wouldn't be coming to discuss anything. I'm not disputing that we should pay for service rendered but I do disagree that they pitched a statement, played on that we are just covering the extreme possibility when obviously they never intended to come off the contract price We paid the contract price under protest and I'm posting this so it is known to the public. read more

If I could leave a zero I would. I was told 3,500 for water damage, mold, and check my home for asbestos. Asbestos???? My original problem was my garbage disposal needing replacing due to minor leak. They claimed $800 to rip out my bottom under my sink which I could have done myself. After going outside to consult with others, he came back with an out the door price of $3,500. I called my handy man who ripped out the wood under my sink and there was NO water damage. Beware of this company. I live across the street from Scottsdale and a mile down the road from Paradise Valley. They were ready to take me for a ride of $3,500.00. Hmm. Did they see our Mercedes and BMW in our garage? Beware!!!!! read more

My brother's family house had a leak, and was swiftly helped by Devon from Drylux. Chris And Trevor, the technicians, were sent by Devon to do the demo. Devon took the time to explain the process thoroughly to my family, and again to the technicians so that everyone was on the same page. Great service, great company. I will be referring them to anyone and everyone! read more

Bruce, Bryce, & Sammy came and helped out with water damage and were both respectful and quick working. Highly recommend!

Plumber contacted Drylux for restoration after repairs completed for 2nd floor bathroom. Since the work has been dried out, Drylux has gone MIA from my insurance company. I've been price gouged and ripped off for unnecessary work that will not be covered. Drylux won't even respond to ME to justify the work done, which leads me to believe the insurance adjuster hit the nail on the head for the case review. DO NOT USE THEM!!!! My bathroom tile is still torn up and the toilet in the tub because their sister company Hyperbuilt went MIA as well. Happy Holidays....hope they feel good about themselves. read more