These folks came in to do water mitigation and repairs. Matt knew which insurance I had. Matt said…read morehe'd help me get back to normal. Matt misled me. C&B never intended to do the restoration, and they left me with half my floor ripped up. These folks are dishonest and manipulative. Do not hire them if they say they'll do the entire job. They only want to do mitigation - they won't do the restoration. They also left my walls in rough shape according to other contractors, appear to have cracked an HVAC drain pipe, and generally made a huge mess that I've had to live with. They've repeatedly trash talked my insurance company, terrifying me by implying that my house is going to sit in disrepair and be unlivable like another house nearby. They neglected to mention that the house they are referring to has structural damage and isn't at all like my house. They're just fear mongering and trying to whip me into a panic. It's awful to do that to a single parent who is just trying to get back to normal. Use another company if you want a job well done by people you can trust.

Working with C&B Complete was fantastic. They were easy to schedule, on time and able to complete…read morethier work without our deadline. Yelp only does 5 stars but I they deserve 10!

I called Seaside Crawl Space for a quote and Nick Luzak, the owner, came out and did an inspection…read moreof our crawl space and explained the issues that he found and what could be done to resolve them. We had some significant mold on the joists under our home and during the winter months with the heat pump running our floors were ice cold. We received an estimate from Nicole Luzak, and she was our point of contact through the process. They sent a crew of five personnel, Matt-Melvin-Yorman-Zach-Mark, that worked under our home for three days. The crew cleaned all the debris and other materials from under the house, abated all the mold underneath with a cleaner and fungicide, sealed the space, insulated the space, put down a vapor barrier, and installed a dehumidifier. The crew worked diligently each day, kept their worksite clean, and communicated well with us each day regarding their progress. The crew boss, Matt, reached out to me about our Wifi for the dehumidifier and let me know that we needed to contact our internet provider to split the 5 GHz and 2.4 GHz service so that we could connect up; it was quite helpful. We received a follow up email from Nicole after the work was completed to give us the service manuals and materials relevant to the install. Great communication and high-quality service. Highly recommend. I included a before and after photo of the space.

Exceptional work on my new construction home. Transparent, timely, and flawless results from a…read moregreat crew.

Perfect example of thieves. So many items missing from inventory list. Items of value gone…read more Handwritten list that half the items are illegible and apparently spelling doesn't count either so the list doesn't even matter. Again I stress the word THIEVES.

Service Master was recommended to me through my insurance company after I had water damage. They…read morecaused damage to my walls (likely) through the careless movement of their blowers. When I told them, they sent me a bogus picture of one dehumidifier in the center of the open area and said that's all there was -- unaware that I had my own pictures showing there were actually seven blowers in the area and one exactly where a big gash had been made in the wall. They did not take any responsibility for their actions and dragged out the remediation to soak the insurance company (telling me the day before) their approved time was up and they were tenting the area. Good question, if tenting was going to help dry things up, why didn't they do it earlier except you can't bill for service once you're out the door! Be careful letting Service Master of Salisbury in your front door.

On 12 October 2022, I terminated the Restoration Group services due to their unprofessionalism,…read moreunresponsive, constant delays, and the fact that one of their workers committed theft, stealing my wedding ring set from my home. I returned to my Delaware residence the week of 10-14 October 2022, specifically because Roxanne Murray stated that the Restoration Group would have all the renovation work completed within 4 days. She stated this to my daughter the week before, when they worked for 2 of the 4 days. Therefore, they would need only 2 days to complete the work during the week of 10-14 October. My daughter advised Ms. Murray that the workers could come to work on any day Monday through Thursday (10-13 October). Roxanne subsequently informed my daughter that the workers could not come to finish up until Wednesday and Thursday (12 & 13 October), despite originally stating to my daughter that they would come on Monday and Tuesday. I was never given a time when the workers would arrive. My daughter informed me that the workers had previously arrived at approximately 8:00 am, so I opened the garage door as I was expecting them to arrive on Wednesday, 12 October. When they had not arrived by 9:30 am, I called Ms. Murray, who advised me that they were coming but did not know when or what they would be working on that day. I called back at approximately 11:15 am because they had still not showed up. At this point, Ms. Murray stated she did not know when or even if they were coming. When I informed her that I had an appointment at 3:00 pm, she stated that I had already agreed to be available all day, as if I was expected to wait until the end of the day and hope the workers showed up. At this point, I called back and informed Ms. Murray that the services were no longer needed and that I would hire someone else to finish the work. This incident is consistent with previous behaviors demonstrating their unprofessionalism and lack of reliability, such as: * Frequently did not show up when Ms. Murray said they would; * Workers lied and said nobody was home, but they failed to knock on the door (September 2022) and did not show up the next day even after Mr. Murray said they would; * Ms. Murray failed to provide itemized reports/comparison of material costs, despite my repeated requests; * I received an invoice on September 6, 2022, for $4,830 due by September 21, 2022, before they had even started any work; * Scott (Project Manager) failed to show up on several occasions, and Ms. Murray could not provide a reason for the no-shows; * Ms. Murray aggressively informed me that she did not receive several emails from me despite referencing the contents of those emails to my daughter to include my email objection, dated September 25, to pay $4830 for work not even started; * No one from the company followed up with me after I reported to them that my ring had been stolen while their crew was working in my house; and * Ms. Murray and Alexis Vickers made several false statements during a telephone conversation on September 29, 2022.

We had a water leak in our small hall bathroom and we called this company; they charged 4300.00 to…read moredry out a half sheet of plywood on the floor; though insurance paid i still feel this was a severe case of price gouging. We paid for the plumber and removed the vinyl flooring ourselves; all they did was dry the area out; no mold or anything like that, just about 1/2 sheet plywood that needed to be dried before we put flooring back down. They kept telling us that it needed to be drier (below 16%) and for 2 days that number didn't change, finally had to call them and have them remove their equipment. We wrote our insurance company about our disagreement, do yourself and don't call this company; they will rip you off. We also removed the drywall.

Great! They were able to complete the job within a couple of days of the quote where another…read morecompany projected 3-4 weeks wait time. The workmen were efficient and clean, as well as very polite. And they beat the price of the other quote as well. The only thing I wish was done was a written quote or estimate. I didn't receive one and was a little nervous about the payment. Small company, but they worked HARD!

From the owner: We handle commercial and residential properties. We specialize is mold remediation,demolition,…read morecleaning, asbestos and lead abatement. We also offer emergency services so please call us today for your free estimate.

United made it right! Thank you taking time to respond and address my concerns. United was help me…read moreunderstand the situation and bring peace.

My second-floor hot water heater decided to malfunction when I was on a cruise. I live in a…read moretownhouse/villa condo community. My next-door neighbor, (fortunately), spotted water running from my front door. To make a long story short, my condo manager recommended United Restoration; they used them before and were well pleased. From what I understand, United Restoration came out almost immediately and started the mitigation process. I arrived to see my home 2 days later. I cried when I saw it but according to my neighbors it looked good compared to what it was. United Restoration packed up my stuff efficiently and I easily found what I needed. They dried out the house very quickly - still in the drying process - and because they got there so quickly it appears there will be no mold problems. They are still in the drying/packing process. I met with Joe Pino, the Manager and estimator, the next business day. He explained clearly the damages and what will be needed; he is dealing with the Insurance company as well. They are a full-service company, so I won't be worrying about contractors, etc. They also are dealing with the insurance company. I cannot tell you how pleased and greatful for the work they are doing.

This is the 2nd time dealing with Basement Pro's and the reason this would be a 2nd time is because…read morethey provide GREAT SERVICE along with a GREAT PRICE. Mike explains everything and what's great is that he doesn't try to over sell you. Very honest and would highly recommend them. Thanks again

My French drain was clogged so water was seeping into the basement. Todd came out, evaluated the…read moresituation, and provided a very reasonable estimate to clear the drain. He then said they were quite busy and could not do the job for 5-6 days. However, he thought another customer may be postponing a job and if so, he could be here in 2 days. Sure enough, he called the next day to tell me he could be at my home the following day. Once he got here, Todd did a number of things to clear the blockage. It must have been quite a large clog because it took some time and effort but he did not stop until he was absolutely certain that the drain was clear. He then cleaned up the basement floor of any dirt and water before he left. I could not be happier with Todd and Basement Pros. If I ever have any other issues with water, mold, or cracks in my basement, I will definitely call them first.