Quoted one price for alteration. Upcharged when I picked up…read more I felt like they should have honored original price

Priced well, very quick, great quality and super friendly. Will be going back every timeread more

Clerk would not listen x2 when as a new customer I requested not to press a crease in my white…read morepants. When my husband went in to get the 6 items I asked him to check the pants which he did... as anticipated he told them to redo the pants as requested. She came out to the car barking at us " everyone makes mistakes! Never get a bad review". What? We had to touch up all 6 items and will not go back!

If not for Mary at the Bentwater location I would find another cleaners. she goes above and beyond…read moreto correct problems at where clothes are cleaned and altered.She is the best. Way to go Mary and thanks.

Why 5 stars? Because the whole process has been so convenient for me…read more --- --- --- I have to dress nicely for work events these days, which means I have clothes that just do better in the dry cleaner. And because this shop is located in my neighborhood, it's my dry cleaner of choice. Every time I pop in, I am the only customer. I spend an average of about 187 seconds in here whether I'm dropping off or picking up. The prices are great (granted, I don't know what dry cleaning costs, but it seems fine?) I'll continue utilizing them until I have a job where I can wear my at-home uniform of a tank top and athletic shorts every day.

If I could give this place 0 stars, I would! I took a…read morecomforter cover, a couple of pillowcases and two dresses for dry cleaning. First, I was told to come back on Monday after 6pm to pick it up. Went on Monday evening, just to be told oh no, it's going to take the whole week and won't be ready before Friday. When I picked up my items, the comforter cover was done so poorly that I'm not sure what exactly they did to it. It's super wrinkled and COVERED in lint (see picture). If I washed it, it would've come out better. To top it off, they charged me $86! I deeply regret tying a new place since we moved and I wanted to avoid a 25min drive to my usual dry cleaners. Never again.

I have been coming to this same dry cleaners on and off for the past 20 years. Whenever I leave…read morethem I realize how much it is worth the extra few miles to drive over to there business because they are always professional and do a fabulous job. Congratulations for being a 10 star business in a 2 star world of businesses!!

I called 30 minutes before to make sure they were available to look at my wedding dress and when I…read moregot there they couldn't answer any questions and the guy that was supposed to be there apparently just left for lunch. At 9am. When I brought up that I called 30 minutes before and just drove 40 minutes she snapped at me and I just left. Unprofessional and rude.

Hands down best dry cleaners I've ever used . I have been using this place for 2 years after having…read moreissues with other local cleaners

Have always been happy with their cleaning work until recently. Brought in my duvet where our sick…read morepuppy went on the duvet. Took it twice to to ecco cleaners and neither time did it look like they did anything. I brought it home and with a little dawn dish water soap and a little shout it came right out. Plus when I told them of the situation they didn't want to do anything. Don't know if I will use them again.

Today marks the end of my five-year relationship with Time Cleaners…read more The conclusion began with a phone call on Tuesday afternoon, notifying me that a pair of pants I had dropped off last year had been "magically" found. This was after I had inquired about them three times over the course of the year, only to be repeatedly told they never had my dress pants. Now, a year later, they inform me that the pants are ready for pickup, along with the other items I dropped off just a week ago. I expected to be greeted with empathy, an apology for their mistake, and perhaps even a gesture of goodwill by waiving the charge for the pants they had misplaced and insisted they never had. Instead, when I entered the business, there was no friendly greeting, which was disappointing but unsurprising given the employees' strictly business-like approach. I mentioned the call about the pants they accused me of not dropping off, only to suddenly find them after my third inquiry. I then asked if I still needed to pay, considering they had temporarily lost the item. It's just $3 we're talking about, but good customer service would have included an apology and accountability for their mistake. Instead, the young man behind the counter simply stated, "You still have to pay for it." So, I did--but at least acknowledge the error. If you're looking for good customer service, you won't find it here. And based on some reviews, their quality doesn't back up their "business-like mindset" either. With so many other dry cleaning services available, there's no need to bother with this place.

Great service. Quick service! Always satisfied with their service and pricing! Highly recommended.read more

I should have known you get what you pay for. I was shocked with it was only $20 to dry clean three…read moreshirts and three pairs of pants. My husbands uniforms look awful. Lesson learned, won't be back.

Got a hold of a beautiful used wedding dress as consignment and needed it cleaned asap. Although,…read morethe dressed was used once for their wedding day, it came in clogged with dirt and grass all over the train. Conroe Cleaners did an amazing job getting every piece out of the tulle. The dress came back spotless! Highly recommend and trust them with my high-end items! Price was reasonable and delivery was beyond! Can't thank them enough!

I don't go to cleaners often, so checking YELP reviews, I chose B&U after reading they had a drive…read morethrough. Tremendous service both dropping off and picking up. The entire transaction took maybe five (5) minutes and I never left the AC in my car, a giant advantage in 100F Conroe, TX! And clothes looked great!

I have been exclusively using their services for a long while and am very happy with them. I highly…read morerecommend

My daughter found a beautiful prom dress but it was a size 2 in the color she wanted (she needed a…read more0) We brought it in to Kim's and she did an amazing job !! She even noticed the train was super long(like a wedding gown) and suggested we cut it down to make it easier to dance and walk in. this was not an easy alteration the appliques had to be removed and the waist hips and butt taken in then the appliqué's has to be hand sewn back in. It was a perfect fit and you couldn't even see where it had been changed !

Never use this business for alterations. The women at the front desk is extremely rude and the…read morealterations were so bad! I had to take my skirt to repair the mistakes they made!