Great service, gets the job done, and loves Jesus. All things I value. Glad to have found them!read more

I love this place! I have been bringing my pants here to be tailored and PERFECT every time The…read morelady even remembered my name and how to spell it! My own grandmother used to spell it wrong. LITTLE things go a LONG way So glad I found this place, 5 Stars all the way

Let this place rot -- hostile staff, zero professionalism, and a manager with a serious chip on his…read moreshoulder. I walked into Timber Lane Washateria to check if the machines used coins or cards. After seeing that they required quarters, I used their on-site ATM to withdraw $20 so I could get change and start doing my laundry. Before I could even walk back out to grab my clothes, I was aggressively confronted by a man in ragged clothes--no uniform, no name tag, nothing identifying him as staff--demanding to know if I was actually planning to wash clothes there. I told him yes, and that my clothes were in my car. That wasn't enough. He immediately launched into an accusatory rant about people coming in to "steal quarters" and how only real customers are allowed to use the change machine. I explained--calmly--that I am a customer and was just preparing before hauling in my laundry. Instead of backing off, he kept pushing, arguing, and treating me like a thief. When I asked who the manager was, he smugly said it was him. I asked who the owner was, and he just pointed to a sign like that was supposed to solve everything. I took my quarters and my business to Washateria Lavanderia off Loop 336, where I was welcomed without suspicion and treated like a human being. And as I was leaving Timber Lane, walking to my car, I looked through the window and saw that same man very clearly mouth the words "f*** you" at me. No shame. No professionalism. Just petty, angry behavior. After I left, I called the number posted inside the business. Someone claiming to be the assistant to the owner answered and tried to justify the harassment, saying people come in without laundry and "rob quarters from the customer." That logic is absurd. If someone puts paper money into your change machine, you're not being robbed--you're exchanging one form of currency for another. You're not losing money. If those quarters do get used on your machines, you make money. If not, you're still not in the red--at worst, you need a better coin management system. If you're that worried about availability, then implement a solution like every other laundry business with common sense does: a change limit, a secure backup stash, or better yet--upgrade to card systems like it's 2025. This place doesn't care about customer experience. They care about control and paranoia. Instead of setting up a system that works, they'd rather harass customers and throw attitude. Timber Lane Washateria is a disgrace. If this is how they treat people ready to spend money, imagine how they handle real issues. Don't give them your business. Spend your money somewhere you're respected. Here is a picture of a washateria that is cleaner, cheaper, and won't chase off their customers over BS

this place is way to overpriced. for how this place looks and how it is, it should not be so…read moreexpensive. this place is a actual dump. you also have a guy just staring at you while you do your clothes. overall i'm just annoyed about the price of this place. we should not be paying so much to clean clothes. definitely not a place to go to.

This was my first time visiting this washateria. Overall, the customers inside were very kind and…read morehelpful, and they took the time to show me how to operate the machines, which I really appreciated since I'm new to the area. When I went next door to ask for assistance, however, my experience was different. The staff member I spoke with was not very polite, which made the interaction uncomfortable. Because I'm new and had a large amount of laundry, I asked a few regular customers whether it was okay to step away briefly and they assured me that my clothes would not be touched. To be safe, I also set an alarm so I could return on time. When I came back, I noticed that my clothes had been removed from the washer and placed in a basket. I didn't have an issue with my clothes being placed in a basket so other customers could use the machines. What concerned me was that some of my clothes were placed on top of the washer, and no one came to inform me that my laundry had been moved. The staff member I spoke with earlier walked past me several times without saying anything, and then left before I could address the situation. When I spoke with the young lady at the front, she acknowledged that clothes are not supposed to be placed on top of the washers, but the issue had already occurred. The interaction felt dismissive, and I didn't feel that my concern was fully understood. I believe better communication and more courtesy toward customers especially first-time visitors would greatly improve the experience here.

I came here several years ago and wasn't very impressed but they have lots of new washers and the…read morefacility is clean. I was very pleased.

First time here, very clean and pretty quiet on a Monday. The large washers for blanket's are…read morepretty pricey. They have a PAC-Man arcade machine and apparently free Wi-Fi, if the attendant on duty appeared approachable, I would have inquired what the password was, but that didn't happen. She was closely watching us, not sure why? Would have been 5 stars if she was welcoming.

Would not recommend this washateria. The machine and dryers are crazy expensive. They make you buy…read morea card to use the machine for a additional dollar. The dryers are $1.75 for 26 min and the bigger dryers are $2.50 for 26min only . I will be sticking to my other laundry mat place. I feel like I'm being ripped off here.

I have been coming to this same dry cleaners on and off for the past 20 years. Whenever I leave…read morethem I realize how much it is worth the extra few miles to drive over to there business because they are always professional and do a fabulous job. Congratulations for being a 10 star business in a 2 star world of businesses!!

I asked for alterations, they were fantastic and took a lot less time than I expected. The garment…read moreI had dry cleaned had some stains in it. They got them out. Very pleasant and kept me updated about the alterations.

Marvin is truly such a pleasure working with! His professionalism, knowledge, and kind heart really…read moreleft an impression! Not to mention, his more personalized service makes you feel just like family. Glad he's taking care of our business.

I love the heart the owners have for serving the families of the Montgomery County community.read more

Old washers and dryers. Aged inside. Expensive. Can't even read the settings on half the washers.read more

It was very clean -$10 for giant loader $5.50 for smaller but quarters had to fixed from attendant…read more-were jammed. Frazier is the street at corner.

Owner measures, chalks, and gives you estimate of price and time line he needs. He is very…read morethorough and has a quick turn around. The shop is small, crowded and outdated, but you are in and out quickly, have had 10-20 things altered her great prices you must pre pay for anything cash or check only!!!

While the owner was very nice and my jeans were delivered on time, I was still left disappointed…read more After he measured and chalked my jeans (3 Pairs) to rest at the bottom of my heal, as I requested. My jeans were hemmed to my ankle, leaving me with "High Waters Jeans." I didn't bother to have the jeans corrected or my money refunded. I simply took it as a lost. BTW... Cash Only. Total lost $39.00. Unfortunately; With the simplicity of a hemming gone wrong, I will not returning to this location.