Let this place rot -- hostile staff, zero professionalism, and a manager with a serious chip on his…read moreshoulder. I walked into Timber Lane Washateria to check if the machines used coins or cards. After seeing that they required quarters, I used their on-site ATM to withdraw $20 so I could get change and start doing my laundry. Before I could even walk back out to grab my clothes, I was aggressively confronted by a man in ragged clothes--no uniform, no name tag, nothing identifying him as staff--demanding to know if I was actually planning to wash clothes there. I told him yes, and that my clothes were in my car. That wasn't enough. He immediately launched into an accusatory rant about people coming in to "steal quarters" and how only real customers are allowed to use the change machine. I explained--calmly--that I am a customer and was just preparing before hauling in my laundry. Instead of backing off, he kept pushing, arguing, and treating me like a thief. When I asked who the manager was, he smugly said it was him. I asked who the owner was, and he just pointed to a sign like that was supposed to solve everything. I took my quarters and my business to Washateria Lavanderia off Loop 336, where I was welcomed without suspicion and treated like a human being. And as I was leaving Timber Lane, walking to my car, I looked through the window and saw that same man very clearly mouth the words "f*** you" at me. No shame. No professionalism. Just petty, angry behavior. After I left, I called the number posted inside the business. Someone claiming to be the assistant to the owner answered and tried to justify the harassment, saying people come in without laundry and "rob quarters from the customer." That logic is absurd. If someone puts paper money into your change machine, you're not being robbed--you're exchanging one form of currency for another. You're not losing money. If those quarters do get used on your machines, you make money. If not, you're still not in the red--at worst, you need a better coin management system. If you're that worried about availability, then implement a solution like every other laundry business with common sense does: a change limit, a secure backup stash, or better yet--upgrade to card systems like it's 2025. This place doesn't care about customer experience. They care about control and paranoia. Instead of setting up a system that works, they'd rather harass customers and throw attitude. Timber Lane Washateria is a disgrace. If this is how they treat people ready to spend money, imagine how they handle real issues. Don't give them your business. Spend your money somewhere you're respected. Here is a picture of a washateria that is cleaner, cheaper, and won't chase off their customers over BS

this place is way to overpriced. for how this place looks and how it is, it should not be so…read moreexpensive. this place is a actual dump. you also have a guy just staring at you while you do your clothes. overall i'm just annoyed about the price of this place. we should not be paying so much to clean clothes. definitely not a place to go to.

First time here, very clean and pretty quiet on a Monday. The large washers for blanket's are…read morepretty pricey. They have a PAC-Man arcade machine and apparently free Wi-Fi, if the attendant on duty appeared approachable, I would have inquired what the password was, but that didn't happen. She was closely watching us, not sure why? Would have been 5 stars if she was welcoming.

Would not recommend this washateria. The machine and dryers are crazy expensive. They make you buy…read morea card to use the machine for a additional dollar. The dryers are $1.75 for 26 min and the bigger dryers are $2.50 for 26min only . I will be sticking to my other laundry mat place. I feel like I'm being ripped off here.

Great customer service clerk help me to bring my clothes inside to wash and when I was finished he…read moreput everything in my vehicle for me, great washer specials on Monday-Wednesday Also on Saturday free drying

I don't go to cleaners often, so checking YELP reviews, I chose B&U after reading they had a drive…read morethrough. Tremendous service both dropping off and picking up. The entire transaction took maybe five (5) minutes and I never left the AC in my car, a giant advantage in 100F Conroe, TX! And clothes looked great!

I have been exclusively using their services for a long while and am very happy with them. I highly…read morerecommend

Great service, gets the job done, and loves Jesus. All things I value. Glad to have found them!read more

I love this place! I have been bringing my pants here to be tailored and PERFECT every time The…read morelady even remembered my name and how to spell it! My own grandmother used to spell it wrong. LITTLE things go a LONG way So glad I found this place, 5 Stars all the way

If I could give this place 0 stars, I would! I took a…read morecomforter cover, a couple of pillowcases and two dresses for dry cleaning. First, I was told to come back on Monday after 6pm to pick it up. Went on Monday evening, just to be told oh no, it's going to take the whole week and won't be ready before Friday. When I picked up my items, the comforter cover was done so poorly that I'm not sure what exactly they did to it. It's super wrinkled and COVERED in lint (see picture). If I washed it, it would've come out better. To top it off, they charged me $86! I deeply regret tying a new place since we moved and I wanted to avoid a 25min drive to my usual dry cleaners. Never again.

Why 5 stars? Because the whole process has been so convenient for me…read more --- --- --- I have to dress nicely for work events these days, which means I have clothes that just do better in the dry cleaner. And because this shop is located in my neighborhood, it's my dry cleaner of choice. Every time I pop in, I am the only customer. I spend an average of about 187 seconds in here whether I'm dropping off or picking up. The prices are great (granted, I don't know what dry cleaning costs, but it seems fine?) I'll continue utilizing them until I have a job where I can wear my at-home uniform of a tank top and athletic shorts every day.

I have been coming to this same dry cleaners on and off for the past 20 years. Whenever I leave…read morethem I realize how much it is worth the extra few miles to drive over to there business because they are always professional and do a fabulous job. Congratulations for being a 10 star business in a 2 star world of businesses!!

I asked for alterations, they were fantastic and took a lot less time than I expected. The garment…read moreI had dry cleaned had some stains in it. They got them out. Very pleasant and kept me updated about the alterations.

Marvin is truly such a pleasure working with! His professionalism, knowledge, and kind heart really…read moreleft an impression! Not to mention, his more personalized service makes you feel just like family. Glad he's taking care of our business.

I love the heart the owners have for serving the families of the Montgomery County community.read more