There is a reason their prices are low...THEY SUCK!!! I took a $200, only-worn-once dress there to…read morebe cleaned, along with my comforter. They told me that the rhinestones on the dress "may pose a problem," but they "mostly thought it would be fine." I said ok, did not sign anything like a waiver, and crossed my fingers.
What I did not expect was the fact that they would RUIN MY DRESS! When I went to pick it up, I was shocked to see that no, the rhinestones were not a problem, but the black coloring from the skirt had completely bled onto the cream-colored top of the dress. It looked like it had been dunked in water...like a freaking Easter egg!
When I demanded the cost of the dress, as I could never wear it again, the Manager shrugged and said, "All we can do is give you 10 times what you paid to have it cleaned, which was TWO DOLLARS. Grand total I got back: $25.
Oh, but let us not forget that when he gave me back my comforter, it still had the same stains on it as before I dropped it off. I asked if they even cleaned it. He smirked and said "Of course." He then tried to CHARGE ME the $19 for NOT cleaning the comforter. So...grand total I got back AFTER he took out the $19 for NOT cleaning the comforter...$5.
When I asked where I could send a letter-like to the main offices of Dry Clean City, he said, "There is nothing we can do, and there is no place you can write to...this is it. Besides, it was the clothing manufacturer's fault...write them." When I incredulously asked, "How can it be THEIR fault, YOU cleaned it...??," again he shrugged and said, "It's not our fault, there's nothing we can do about it."
This whole scene played out, by the way, with all 5 of the people who worked there staring me down, like it was the Old West, and this was a showdown.
So, yeah, I am out $200, my beautiful dress, and my comforter still reeks, but THEY ARE STILL IN BUSINESS. What is wrong with this picture??
PLEASE do not go there!! They apparently do not know what they are doing, and WHEN they ruin something, they will:
A. Be completely unprofessional and unapologetic
B. You will have no recourse, because apparently, they have no bosses, and their work ethic sucks. Thanks for listening :0/