I chose this screen repair place because of what I thought was an incredible warranty, but upon attempting to use the warranty I learned that they're definitely NOT the best option when it comes to screen repair. When you click on the Warranty tab of their website, you see this:
"At DropSmashFix: Smartphone Repair & More, we repair a wide variety of electronic devices, specializing in all smartphones and tablets. Bring in your iPhone, iPad, Samsung Galaxy, notebook or desktop computers and gaming consoles. Our skilled technicians are trained and ready to get your device working properly. Whether your issue is a cracked screen, water damage, dead battery or something else, we have you covered.
Our DropSmashFix Guarantee means your repair is covered for 12 months from date of service. The DSF Warranty covers all parts & labor. "
To me, this means if your phone has a cracked screen, water damage, dead battery or something else after initially having them repair my screen, they've got me covered for 12 months. This was an incredible deal that convinced me to invest my money in their services, and so I did.
A few days after my repair, some weird lines showed up at the bottom of my screen. Though annoying, my phone still worked so I figured I'd wait to take it in for the warranty fix in case anything happened that made my phone nonfunctional before it became time to trade it in at Verizon for an upgrade.
Then a few weeks after that, strange images of squares and battery charge levels showed up all around the border of the screen. Again, phone was still useable so I held off on taking it in. I assumed more problems would happen with this seemingly shotty screen repair, so it made sense to wait. After all, their warranty description said they had me covered for a full year no matter what happened.
A few days ago my screen had a mysterious crack running through it from the bottom left corner to the top right corner. There was no start or end point. I hadn't dropped it and it wasn't shattered, so I had no idea what happened. I took it in to take advantage of the warranty that covered "cracked screen, water damage, dead battery or something else." Since I didn't cause the crack I thought it could be related to the bad repair I got the first time around. Either way, according to what I had read on their website, I was covered.
When I got there they said the crack negated the warranty, even though I had all of the other problems in addition to the crack. I asked how that was possible considering the warranty covers everything. The manager called my crack a "rebreak" (someone please explain to me how you could possibly "rebreak" a new screen) and said the most he could do was give me a discount or charge me for just the parts. He also told me that what I read on the Warranty tab of their website was just marketing language and was not to be considered information about their warranty. They told me I was at fault because I misinterpreted what I had read. Please.
My advice to you is to go somewhere else. Not only do they not prioritize their customer, they use shady "marketing language" to attract customers with misleading warranty info and they put the blame on the customer when it comes time to use that awesome warranty. That's bad business in my book, and their repair wasn't good in the first place. A huge waste of time and money.
I told the guy working at the counter that day that I would be writing a review of what happened because this whole situation was really strange and screamed "buyer beware." I actually felt that it would be wrong of me to NOT write a review. So, here's the review I promised. I hope it helps someone who thinks the warranty is worth the extra investment in their services (hint: it's not). read more
