Rafael did an amazing job on my cracked screen . Did it in less than an hour and was very helpful and personable. Highly recommend!

Ok .... so I can admit when I'm WRONG, after having my screen replaced at DSF I was pretty upset with the outcome , as soon as I brought it back in Karl and I had a quick civil discussion and realized it was a minor miscommunication, completely rectified the problem without any question, much appreciated! On that note you really need to take notice when a business stands behind their work read more

I broke the glass on my cellphone for the very first time ever. (Note to self: When the case begins to come apart--buy a new one). I came here at 9:05am and phone was fixed at 9:20am thanks to Rafael--the very friendly, quick, and competent service person who works at this store. I no longer need to worry about getting stuck with shards of glass (ouch!). I will be more careful next time I'm in TJs looking up a recipe for chicken coconut curry. read more

Seems I had a very similar experience as some other reviewers.... I dropped my phone the other day, sending cracks across the screen. I brought my phone to DropSmashFix (Edward), and an hour later I had a phone that looked brand new. I was happy and ready to leave, but Edward made sure to walk me through key areas of my phone first to make sure everything was still working just right. It's also worth noting I'd been in the shop once before as my phone was suddenly no longer charging. Edward took the phone in back, returned a few minutes later, and everything was working fine. No charge (though tipping seemed appropriate). read more

My phone stopped working out of the blue and after taking it to about 4 different repair stores I finally went here. THANK GOD!!!! I took it in and it was repaired within 30 minutes. I was in such a big hurry to get it fixed and I was able to shortly pick it up. So quick. I got my phone fixed by Luke and he was very kind and helpful. Definitely recommend! read more

Really cool place. Edward did a wonderful job on my iPhone 5! Under an hour my speakerphone was working again! read more

Went in for a new screen protector. Rafael hooked me up with the basic screen protector at no cost and installed it with perfection in less than 2 minutes. Highly recommend Drop Smash Fix for all screen related needs. read more

I've been to the DSF Venice location twice and it is fantastic. They fixed my screen and to do a DFU Hard Reset on my iPhone 7. Plus. After a Motorcylce crash my screen was totally smashed and the pixels were rainbows and bars. Believe it or not with a reset your phone is probably fine. 3 hours after I arrived I had a 100% functioning IPhone and it was under $150. Wendy was the tech and she was not only knowledgeable but also professional and empathetic. Good spot go here. read more

Totally convenient and got the job done in about 40 minutes with no problems. My iPhone screen was totally smashed and now looks like new. Wendy was super-professional and great to deal with. read more

Wendy is the greatest! She helped me out not once not twice but three different times!!! And each time was amazing! Would recommend this place to anyone! I wouldn't lie to you! Thank you Drop smash fix! (Wendy) read more

I went to this place today, to get my phone fixed. Rafael was quick and very helpful. Recommend to come here for any phone needs .

I had never broken my screen on my IPhone 6 before and so therefore I wanted to make sure whoever fixed it would be professional, quick and affordable. I did some research before bringing it to Edward at this location. He was extremely kind and prompt and knowledgeable. Not only did he fix my phone screen but he fixed it within 25 minutes (which helps when you have a 7 month old baby with you). I highly recommend going here for any of your cell phone repair needs! Ask for Edward! read more

RAFAEL for the win. Came in with a really tough issue on an old phone and he was so kind and helped me immediately. THANK YOU! Highly recommend this place. read more

As always, not a fan of the long review. Phone dropped in some water - totally submerged. Stuck it in a bag with rice and brought it in the next day. They guys took it for one day, no deposit charged. $50 estimate fee for water damage. They opened and dried the phone and tried to fix the screen but were unsuccessful. The next day I picked up the phone. They were up front and stated they were unable to fix the phone, however, it did appear to be working. They did not charge me the $50 because they could not guarantee the work. I left a tip. The phone is currently working with no apparent issues (knock on wood!). The guy that helped me out was straight forward, open and honest. If another one of our phones has an issue, I will come back and use their services. Cheers. read more

Very friendly, helpful, fast, and most importantly impeccable work. Thank you for fixing my phone and making it look brand new again. :) Lauren read more

Because I'm clumsy and have a 3 year old girl who loves dancing to the Frozen Soundtrack from room to room as it plays on my phone, I have had to get my broken screen replaced 3 times in the last six weeks. All three times I've used this place, and all three times I've had great service and it's never taken more than an hour. Phil K. was my guy all three times and he's great. I will invest in an Otterbox. But if that doesn't cut it, I will definitely come back here. read more

Dropped the almighty phone and broke the screen 7 blocks from these guys , 27 min it was fixed ,,, I need more relationships like this !! read more

My wife dropped her iPad and the screen went black. We tried every apple solution and nothing, so I took it to drop smash and all I can say is awesome. These guys handled it within an hour while I had coffee next door. They explained what broke to me in detail and told me to bring it back if anything went wrong. Their pricing is below other repair shops which was surprising!! the speed of service was amazing. Great shop. Great service! read more

Juan had great costumer service I truly recommend this place to get your phones fixed !!

I had a total battery failure on my iPhone6. Thought I was looking at a battery replacement. Took the phone into the store. Edward said let me look at it in the shop. He came back and said I did not need a battery. Using a small tweezer he removed some pocket lint from the charger port. TOTALLY FIXED - I will go back if I have other repairs. Bill read more

I have been to DropSmashFix several times for my kids' shattered iPhone screens. Each time, thankfully, they were able to replace the screen without much delay. It's not cheap, but it's less than the Apple store, and returning customers get a discount. What really sold me, though, was when I could not get the charger to attach to my iPhone 6 because apparently a tiny piece of metal was jamming the port. The folks at the AT&T store had no clue what was causing the problem and tried to sell me another phone. But Raphael at DropSmashFix immediately diagnosed the problem and fixed it for no charge! That's great service. read more

These guys are the best. I've been in here so many time for screens/ batteries and repairs but also for smaller issues which they gladly are so very helpful and easy to deal with. You guys are the best!! Thank you!! read more

I work on Santa Monica at a hotel when my phone broke down I google nearby places to fix my iPhone. I checked DSF and called right away. Wendy was very courteous and professional over the phone. When I arrived, Wendy was really helpful, knowledgeable and fast. It took her less than 30 minutes to fix my iPhone. After she was done fixing my iPhone she gave me advice on which cases to buy with different options. I'm very happy with the service and I'll definitely recommend Wendy at DSF read more

I thought my phone had saltwater damage because it was turning off and on continuously after getting splashed by a wave. After I took it in, the technician took the phone apart, examined it and concluded nothing was wrong. When I picked the phone up the next day it was working fine again, and the technician didn't charge me for the service. Really grateful for his help and will definitely come back if my phone has other issues down the road. read more

No nonsense quick repair of my broken screen on an iPhone 5. Will was helpful and completed the repair as promised. read more

They are miracle workers. My phone was so bad that strangers would tell me to "be careful" before using it. They fixed it in less than an hour and it works perfectly. My camera was broken, but that was something I messed up before taking it there, and he even notified me before I left my phone that they would not be able to confirm all functionality worked until after the screen was fixed. Well worth the money and great, speedy service. Thank you! read more

Rafael was great! Initially my bf dropped off his badly cracked iPhone, that they fixed the same day, for a good price, and now it works perfectly. I then had a pressure spot on my iPhone, that caused the screen to make a massive black spot on the screen. They were able to fix and make my iPhone work better then the original. I then took a mac by, that had decided to stop working. They were able to get the computer on, and help me delete data to allow the computer to work. On top of being a great business, they are very nice, personable, and make the experience of dealing with the unpredictable, easier. read more

Very professional service at an excellent price. Couldn't be happier with the new screen on my iPhone 6 Plus.

Really great service! These guys are speedy, and focus on the details! They offer student and loyalty discounts.... and their work is excellent! I highly recommend them! Rafael is always helpful. He answers all my questions! read more

We stopped in a couple of weekends ago, to fix a totally smashed iPhone screen. After speaking with the gentleman at the front desk, he agreed to fix the phone. As he was looking at it, he said "Wait a minute, your screen isn't cracked"... at which point we looked on with surprise, as he pulled off the protective screen... and underneath it was a perfect, pristine, and unscratched iPhone screen!!! We were amazed, and didn't even know protective covers did this. We thanked him, and asked if we could at least buy him lunch for being HONEST, SINCERELY CARING, and a great role model for the way business SHOULD be conducted. Thank you for such great service! read more

Smashing service here! Just had my second very smooth and speedy experience with DropSmashFix, and I am most certainly making these guys my go-to stop for all my tech repair needs in the future! They are responsive, skilled, and efficient. Most recently, MVP Karl helped me fix my laptop's pesky broken fan in record time, despite it being a busy week for them. Thank you so much, Karl! Appreciate you. read more

These guys rock! Rafael repaired my Galaxy Tablet and it's working like new! Highly recommend these guys!! read more

I needed my screen and LED replaced on my iPhone 7 Plus. They priced matched another store for me which was super convenient and they fixed my phone in 20 min! Ivan was helping me and was very nice and helpful. If I ever have another repair needed I'll be going back to this place! read more

NEVER TAKE YOUR ELECTRONIC HERE!!! I took my samsung galaxy s10+ in to get it repaired. (The screens we both shattered front and back) I had to pay in advance $329.88. I took my phone in and left it there, was called to pick it up (as I was on my way to work). As i was walking up the walkway to my job i noticed some scratches, so i called them. They said bring it in we will have a look. I took it in they never took it out of the otter box to view the full amount of scratches, then after vigorous calling repeatedly they tell me they can order a replacement and it looked to be handling damage. So I take it in so they can "reevaluate " it, this time I take it out of the case myself and give it to them. This time I get told that I put those scratches on my just paid for phone, and called the same exact day to notify them about. Then the manager or I think decided to yell at me that those scratches must have been put there by you, those werent there last time. And I said it was in the case when I brought it how r u going to see them in the case. Which I then got told I would be blacklisted from this business... hahahahhaha I will never ever refer anyone to them. And I wrote a report on the bbb. I spent $329.88 on getting my phone "repaired" only to have to go somewhere and have it "repaired" again. I do not have money to waste. read more

RAFAEL! RAFAEL! RAFAEL! If you have ANY problems with your phone, there is only one person to see. My phone was on the brink of death and he brought it back to life and then some. I cannot recommend him, and this store, highly enough. read more

TL;DR they took forever to do a terrible job, and refuse to claim responsibility for it. Don't get your phone repaired here. I dropped my iPhone 6s, totally my fault, and came to get the screen fixed. My receipt said it was $99 for the parts, and about $60 for labor. It also took them much longer than expected. When I told my friends how much I paid they were shocked and said they got repairs done for $80 in the valley. A few days later I pull my phone out of my pocket, while it was in a case, hadn't dropped it, etc. yet it had a few long cracks and the screen was peeling off. I brought it in, which they said I needed to pay for new repairs. It didn't matter how it broke. I contested it and they told me to email their support. I sent pictures of the receipt, the damage etc. and they tell me they can give me a discount of down to $90 even after I told them I could just take it somewhere else for $80. The least they should do now is apologize and repair my phone for free since they did a subpar repair, but apparently fixing phones and customer service are beyond their capacity. So now I'm out $160 and back to square 1. Save yourself the trouble. Update: apparently they weren't happy with this review and tried to remedy the situation by going through the exact same process with me again and stating that they can only give me a similar discount. Don't waste your time. Chances are they'll give you a poor repair job and when it can't stand up to normal use, they'll tell you that you "rebroke it" and it's not covered under warranty. read more

So like everyone here I broke my phone and needed a quick fix to repair it being a medic I needed the phone the next day and was desperate so I brought to the nearest guys to get a fix. I deal with rude people on a daily, but the guy behind the counter was ruder than any drunk at 3am. In the 8 years of living in LA I've never been treated so badly but I was desperate for a phone fix and paid my $100. The fix takes 30 sec I recommend getting in before 5pm the counter guy will remind that they close at 6 and will lock the doors if your late. Bottom line the service was horrible the fix was quick and when your desperate this place is worth just expect to be treated like garbage. read more

Raphael was so, so kind, I still can't get over it! I went in to have the camera of my phone repaired and he explained everything beforehand, said he only needed an hour and wouldn't charge me! So when I returned after that hour, my phone was fixed and all he said was that he was there to help. A truly great person, thank you! read more

I spent $100 to get a completely broken screen working within 24 hours. As a result I turned my Verizon Assurian insurance off (it's what everybody has) at $12 a month, bought a good bullet proof case and take care of my phone. That's $144 a year savings and the deductible is $150 to begin with. So much money. Buy a good case and thank God for places like this. read more

I have to say having a malfunctioning or broken phone can feel like the end of the world when it happens. I dropped my phone this morning and googled iPhone repair. I jumped in the car and ended up at drops smash and am I ever glad I did. Karl J had my phone fixed as promised in under the allotted time frame!! Thanks you Karl I am back in business typing in my new screen! read more