I dropped my galaxy s7 and the screen stopped working completely. I was so devastated ;( but thank God people like Wendy exist :D. She was so magnificently efficient and so nice too. She ordered the parts and had it fixed in no time! Thanks to her my phone looks brand new. She changed the front and back of the phone and gave me the option to change the color to black. I am BEYOND pleased! I would surely recommend these guys anytime to anyone. WENDY YOU ROCK! ;) read more

Came in here a couple weeks ago because I destroyed the screen on my phone. The screen was completely dead and without it I wasn't able to restore my new phone with the previous data. This was stressing me especially because Apple wasn't able to do anything to help me. I came to DropSmashFix and had the best service from Raphael. Raphael helped me with my screen, backed up my data and transferred it all to my new phone. Saved me a ton of time and trouble and now I have all my pictures and data that was important to me. read more

Dropped and smashed my phone and ran into this place.... it took less than 30 minutes and the young lady who helped me was so kind. Didn't cost too much and would def suggest to others read more

Rafael was absolutely amazing helping me with my phone this afternoon. Cannot say enough how friendly, fast anf helpful he was. Excellent service and attitude. Highly recommended. Thank you so much! read more

First off Rafael is the nicest, sweetest person ever. I literally told him I could just hug him! Ok so first off like no one in Los Angeles repairs beats headphones anymore. I have no clue why! I was referred to Rafael from another repair shop. I'm glad I called because Rafael was super nice and available from 9-3 I believe Monday - Thursday which works for my schedule. I dropped my headphones off with him after bringing the repair parts and he said give him a couple of hours to finish! No week wait or crazy finish time. Since I live in the valley I just went home and picked up the next day to avoid traffic. I definitely recommend him and his repairs. Like seriously Rafael thank you again! read more

Rafael was extremely helpful and the price was right. Looked like new and he took the time to demonstrate that all the functionality was still there....great service, great price. IPhone 6 smashed Screen, replaced in about 45 minutes. Perfect! Thanks Rafael! read more

The rear camera on my iPhone 5 stopped working (apparently a common problem), so I checked on Yelp and found DropSmashFix just a few blocks from home. I brought the phone in at 1:30pm on Saturday, and Edward told me it would be ready by 3:00pm. When I returned, the phone was repaired and I was able to take photos again! Great job, quick turnaround, excellent assistance by Edward. Highly recommendeded. read more

Rafeal was able to answer all my tech questions and every time I come into this place, I feel great as my phone is fixed when I leave with curtesy and a smile. Thank you read more

Rafael was terrific at this DropSmashFix. Kind and responsive he took care of me immediately and got one less problem off my plate. I had used this store before and had the same experience. I'd say they are reliable and good. read more

My first Yelp review in years - but happy to do so for these guys. Good price and fixed in 1 hour. I'll be back (sadly) again soon I'm sure

Rafael was awesome! I walked in there with a broken iphone, he took time to explain possible scenarios and what the cost would be. Put me at ease especially since I had a ton of information like many on my phone - Thanks Rafael! read more

Very helpful and very speedy service. My 6th grader smashed his iPhone and it was fixed in 1 1/2 hrs! Juan was great!!

I never leave a review but this needs to be done!Can't ask for a better service! Open on Sunday! And got my iPhone 6 screen repaired in 20mins. Wendy was who helped me! Appreciate you!! read more

Went to Lincoln Blvd and Pico location to get my iPad mini fixed... Rafa was so helpful and knowledge ....very convenient and reasonable. Thank you Guys.... FIVE STAR read more

I am a fan of DropSmashFix. This business has good people. Here's why I have a lot of confidence in their honesty following a successful quick fix & why I will be heading back with repeat business: My husband took his broken iphone 5 in, found out he had the wrong payment card, had to bolt and asked me to pick it up in his stead. He didn't think to give me the fixit ticket or pick-up receipt. I was there minutes later to pick up the now-repaired phone. DropSmashFix very appropriately did some cross-checks to ensure I should indeed pick up the phone (a process I was happy to observe, as I would want the same security for my own phone). & then, when I paid cash, the DSF-er caught that I had inadvertently overpaid $20 & returned the extra bill kindly saying, "that's why I always count out cash payments in front of people two times." Excellent business move. These folks are fast*, honest, and have equitable pricing** for the services rendered and deserved my thankful review for their work. I'll be heading back over with some additional devices next chance I get. **(Re: equitable pricing, I am comparing their pricing to Radioshack, where I had my phone fixed a year ago, and took prices from 2 other indie places near me. * And re: turn-around time, when i had my iphone fixed at Radioshack a year or more ago on Wilshire blvd &18th-ish in Santa Monica, they only had one in-store repair-person, who was out for a week at the time I inquired. Mine wasn't a critical break, so I waited for the repairman's return. They asked for a 4-hour window, & did it in 3 hours. The guys above took less than 20 minutes. Ps I have read scuttlebutt on Yelp implying some businesses in this space create false consumer posts. DropSmashFix as a company is smart enough to send out an email to facilitate customer feedback, which I think is only fair and prudent, given how few people take the time to write, even when they are motivated to do so. In my case, however, i didn't look for their email or use it as a template, because i felt the man's honesty over payment should get special thanks. read more

I've been to this location 3 times and each time it's been a great experience. After weeks of struggling with my lightning connector I stopped in. Raphael took my phone and cleaned out the lint that had gathered in the socket. It took 3 minutes, my phone works perfectly and there was no charge. Thanks Raphael! read more

Fantastic and professional service! I had an iPhone SE with a cracked screen and needed a new battery as well. DSF had it all done and looking brand new in an hour - on a Sunday no less! I had screen protector added as well for a total of $116. I'm completely satisfied and would not hesitate to return, but hopefully It won't be necessary! read more

Just got my phone back! Took an hour, just as they said. And, same goes for the estimate. Raphael did an awesome job! Highly recommended!! Thanks guys! read more

I'm always skeptical of these types of places, but my friend said this place is different. He was right! They are actually honest and super fast. He found the problem right away and it cost way less than I thought and way less than what other places would've charged. read more

This place has helped me out more times than I'd like to admit. It's convenient, quick, and affordable. On my most recent visit, Juan helped me out and he was great! read more

I'm very disappointed in the customer service at DropSmashFix....BOOO!!! I'm a regular coming in and getting my son's phone fix. He recently had his iphone 11broken by his friend, I understand accidents happen. Everything has a solution no biggie," I'll get it fixed" I tell my kid. But I came to this location 3x's, and everytime they had an excuse not to fix it. The first guy gave me a quote and said they'll do on Friday and it was a Wednesday and I specifically asked are all parts will be identical, "yes we have them" I believed him. So I came back Friday with the phone different guy. I was told to come back Friday, I'm here with the $ I'm ready for it to get fixed, here comes another excuse,"we don't have the parts come back next friday", wow I'm trying to be reasonable. I'm starting think they don't know how to get this fixed. So here today again it's Friday same guy now he says that the color doesn't match my phone and that it looks more damaged than it was last week. How so it's been in the original box. Why lie I've brought the phone all times for them to see it and provide all parts in the future. Ididn't get his name maybe I should've but I felt that I was being rushed out from explaining why I'm given a different excuse to come back again next week "Friday". I get the hint 3x's is enough. Terrible service lack of responsibility on their comment to do what was said. Im never coming here again and don't recommend coming here if you have a iPhone 11 broken back and front glass. I don't think they can handle that kind pressure. read more

My screen was broken and I am so glad I found this place. Raphael was very helpful. I was limited on time and he had it fixed in under 30 minutes. I recommend coming here read more

$165 to repair a cracked Galaxy S4 screen? No thank you. Extremely overpriced especially when there is another place near by that does it for $70 cheaper and it is the same repair! I highly doubt most of these reviews are real. If they are, there are a lot of stupid people paying almost double for a screen repair. read more

Totally wins best business in Santa Monica! My phone screen was shredded, but Ali was friendly & personable & fixed my phone ultra fast. Worth every penny!! A life saver! read more

Thank you Rafael for fixing my IPhone 6 speaker in minutes!!! You have great customer service!! Will recommend this store to all my friends!! read more

Eduardo and Raphael fix my Nexus 5 phone in an hour and a half. There was a problem with the power button which is pretty common with a Nexus 5 causing the phone to turn on and off automatically and uncontrollably rendering your phone completely useless. I very much appreciate the fast work, good communication and fair price. I would definitely use these guys again and recommend anybody. I never give 5 stars on the first try, but will reconsider if I go back again and receive the same excellent service. read more

I took my phone there and the process was quick and easy. Unfortunately my replacement phone screen felt different and cracked very easily a few days later. I didn't even drop it -- a very small "hairline" crack appeared and got bigger over time. I brought the phone back to the store but they said it wasn't their problem. I would normally take responsibility for this, but given the fact that I hadn't dropped the phone or given it the amount of damage that would be expected to crack the screen, I have to assume they use some cheap replacement glass or did a poor job fitting it back on the phone. It would have been nice if they owned up to this or at least offered to discount the next replacement, but their blase attitude about it was pretty disappointing. I'd take your phone elsewhere. read more

I cracked my iPhone screen so I went to go get it replaced. They fixed it, but within a day the new screen started to pop out. Extremely annoying to have to go back to a place when you paid $145 for a screen. I went back to Drop Smash Fix, and they replaced the screen again. Within a couple days..... It's popping out again. I don't even want to go back to get it fixed because I feel like it's just going to happen again!!!! Extremely disappointed. :/ read more

Rafael & company were great!! I highly recommend them for all your repair needs, even laptops! Ours is perfect now!! :)

Juan was terrific. Great place. Super professional. Great job. So grateful for the 30-minute fix.

What an amazing experience! Walter was able to quickly diagnose and fix the problem with my phone! Highly recommend.

Juan did a great job checking out and fixing the totally smashed screen on my iPhone 5c. I did not get a call-back from the online appointment system, but when I called them myself, I was told I could just come in, and that the repair would take about an hour. It took slightly more than an hour, but the result is perfect. read more

Great turn around. Super helpful. Feels like a new phone. Come here and avoid long apple wait times

First off, Rafael is the man. This dude seriously knows his stuff. It almost seems like he invented cell phones because he has soo much knowledge on them. So, I've taken my phone here before for a cracked screen and they fixed it no prob. Me being me I broke it again but decided not to fix it right away thinking I would just break it again. One day I was at the mall (westside pavilion) shopping and there was a cell phone repair kiosk offering a pretty good price to fix iPhone screens. I thought to myself it was a good deal and why not, the guy was boasting 15 repair time plus, it was a good deal! The guy fixed my phone and I was out 15 min later. Fast forward a month and a half my phone started having back light issues where I would turn the brightness all the way down and only half the screen would be dim and other half would be bright. Not to mention it would flicker randomly. I decided hey it could be worse, I can live with that. Well it got worse, the screen completely went black and stopped working all together! So I took it back to Rafael at DropSmashFix told him what went down and asked if I had 5 min to spare, I said yea. He came back out and showed me the sloppiness of the other guy's work. There were literally loose screws floating in my phone!! Long story short Rafael went the extra mile helping me. I was concerned I was going to lose all my info and he offered to help me back up my phone on my computer, which we did. The environment down there is totally chill and they got cool movies playing around the clock. I would recommend this place for anyone looking for quality work on your cell phone, don't short change yourself, it sucks not having a cell phone. Trust me. read more

I like this place its right next to my job and my iphone 5s that i bought on cl was all messed up the camera wasnt working and the guy here his name is edward i think really helped me out and told me everything that was wrong with my phone he was really cool Should give it a try read more

My man Rafael hooked it up one again, phone works great and looks good! My only prob with this place is that it's a little pricey, I would recommend it way more highly if it was a little cheaper because the employees are really helpful. read more

Very fast and convenient when you happen to accidentally drop your phone and your screen breaks.

When Apple tells you that you need a new mic & it will cost $150 & take 1 1/2 hours to repair, what do you do? You take it to Drop Smash Fix & have them repair it in 10 minutes for a cost of $68. Thank you Edward for handling this repair so quickly & efficiently!! Def coming back to this place for all of my repairs. Now what am I going to do with this extra $80 I saved? :) read more

I've brought my phone here several times and they never disappoint. Their prices are competitive and they are SUPER fast. I think using this service is way more cost effective then buying insurance through your cell phone provider. I look forward to using them again because it's just a matter of time before I drop my phone...again :( read more

Being a family of four (two being teenagers) we have used this location quite a bit! They have always went above and beyond and always held their end if something was still under warranty. Yesterday we brought in a phone for a broken screen and a bad LCD for an iphone. Rafael fixed it in such a timely manner and was so nice and patient with my 13 year-old daughter. He had her walk through every step of her phone to make sure it was working properly, so she wouldn't have any additional issues. I just wanted to thank him for always fixing our phones with patience and a smile. read more