I hate technology and I despise having to visit a cell phone outlet so when I needed to change my SIM card with SPRINT to T-Mobile I thought it would be a good time to look into repairing my current phone or simply purchasing a new one. The current phone I purchased in Las Vegas right at the start of COVID after I lost my phone at a tradeshow. I was also roped into buying a tablet which I never use and my bill skyrocketed between making payments on the new phone as well as multiple lines, etc. It was a typical cell phone rip-off. I visited the T-Mobile on Wilshire Blvd off Third and was greeted to an empty store of sales associates looking to sell someone something. The girl who was "helping me" was intent in convincing to just purchase a new phone for another $50 per month for two years and she said I had no insurance which was strange as well. I decided to leave and see what can be done to fix what I have since two years old is not ancient and it was in disrepair physically because I neglected the device. The actual cost of a new phone with interest was like $1200 and I just don't trust these people who work in phone stores. They act like used car sales people and need to be avoided at all costs. I visited one repair shop which wanted to charge me over $400 which sounded insane so I decided to visit the DROP SMASH FIX location at 1708 Ocean Park Boulevard and I'm glad I did! I had gotten an estimate for the same work here which was roughly $270 and once a part arrived it could take two hours to repair. While the part took a couple of days, I couldn't be happier and satisfied in avoiding that hell known as T-MOBILE and the people at DROP SMASH FIX were competent, friendly and willing to help me without trying to rip me off! It was a seamless process and I'm actually shocked how well things went! My phone appears brand new with the glass replaced on both sides as well as the side button was fixed and replaced. The phone is working great and they even replaced the SIM card for me. I could not be happier and my monthly cell bill will remain the same as there was no need to purchase yet another phone. I have a SAMSUNG Note and I prefer this product to any APPLE I-phone. The phone number is 310-526-7704 and either in-person or one the phone the service is trusting and competent. The e-mail is sm@dropsmashfix.com. If you don't want to spend a ridiculous amount of money on a new phone, stop here before making that purchase! They will treat you respect and not push you into a purchase you probably don't need unless you're one of these people who need the latest model on the market. I like the new flips, but that can wit for now! HIGHLY RECOMMEND! read more

The replacement screen on my phone was riddled with sensitivity issues where I didn't even have to touch the screen for it to detect an action. Had it not been for the fact that I had little time to turn the phone back into the carrier (with a working/flawless screen) I'd have asked them to fix it, but time didn't allow that. They could have at least tested the phone by turning it on. Also, I was awaiting a call to tell me the work was done, which I never got and had to call myself to ask. read more

I just stopped by to fix my phone that had a non fonction am speaker for months ! The very nice gentleman took care of this issue in 5 minutes and no my phone works again ! amazing store, amazing service ! JC the French Guy read more

I've been going to this business for several years to fix my iPhones from cracked screens, repairing my MacBooks and so forth! I like these guys as the price is fair and they get the job done. Also they offer a free repair after so many services that you bring in. Thank you Carl and Cody! read more

Taking My iPome 7 With A Cracked Screen Was Replaced In Such A Quick Time By A Top Of The Line Technician . He Told Me It Would Be About 5 Minutes . That's All It Took . That's Awesome ! Their The Best . No One Else Could Of Done A Better Job . They Also Had The Best Price . Thanks ; Mr. Johnny Haro read more

Disclaimer: I didn't get my phone fixed by them. I requested a quote to fix a phone with a cracked screen. Their quote was significantly more than the price from other companies, but they said in the message that they match other companies' prices. I was a couple blocks away so I stopped in to drop off my phone. Unfortunately, once I got there, they told me that they couldn't match the other company's price. Felt like a hustle. Maybe they're great at what they do, but don't expect them to match prices. read more

On rainy day, the door was open to the shop. I entered, asked for someone to help me. Immediately upon contact, the worker informed me that he does not allow people in the shop as per covid guidelines. So, I was asked to stand out in the rain in order to prevent the spread of covid. He was rude and condescending throughout the transaction in a passive aggressive way. I simply wanted my phone and it was a very simple and quick business transaction. It would have been nice if I could have stayed inside while it was raining. I asked him if he was preventing the spread of covid by making people stand outside in the cold and rain. He had no answer for me but that there were rules and guidelines in place and that he could not violate them. I would suggest to the owners of DropSmashFix that they may be wise to revise their rules and guidelines when it's cold and raining. Because this one makes absolutely no sense, in fact it's an insult to science and to the customers who are paying money to your business. read more

1/27 we were told they did have the front glass for a Galaxy S9, so the part was ordered. Part was supposed to be there 1/29 and they would call latest 2/2 They did not call us so we called on 2/3, they said the part would be in on 2/4. We called to double check on 2/4 and they said they did not have the part, but said it would be here on 2/5 and they said they would call us, but they did not. We called them 2/10 and they said the part will be in on 2/11 by 1pm and they would call... 2/11 we called them and the part was in. 2/12 the phone was dropped off dropped off, we received a call a few hours latter, the part they ordered was not acceptable and had to be reordered., the new part would be in on 2/13 and they would call 2/13 they did not call by 2;30 so we called mail box full, called again 3pm they answered,, the part was in 2/14 we brought in the phone it was repaired within 1.5 hrs. Next time we will not go here. read more

I never write Yelp reviews, but I feel compelled to do so now. About a year ago, I took in my iPad Pro 9.7" because the screen was broken. I understood the ridiculous costs, but I just needed to replace the screen. I put down a deposit and left my completely uncharged and dead device. Ultimately, I received a call saying that during the removal process, the device began to smoke and was essentially dead. Understandable as I knew the risks (though I do not quite understand why the device was on with any kind of electrical charge during the removal process, which would be the only reason for "smoking"), I was calm. They were kind enough to offer a solution to order a new one for me as a replacement instead, and I would not have to pay off the remaining balance. I took the offer and awaited my replacement. Several weeks went by (extremely long wait), and I finally received the new device. However, it was completely the wrong storage size -- I do not know if this was intentional or not, but to mistake a 256GB device for a 32GB device seems ridiculously inept or intentionally fraudulent and swindling. After a ton of back and forth with the employees, eventually, "Joe," the owner, offered me a complete refund of my deposit along with the new device. I finally received my new iPad Pro 9.7" but never received my refund. I was told by the employees to contact Joe. I called several times (and left voicemails), and he never answered or called back. I sent two emails with no response. I gave up as I needed to move on with my life. I had been going back and forth with these people for over a month. In that time of waiting, I had traveled to Poland and Singapore and back! After using it for a few days, I noticed that there were some seemingly dead pixels, only noticeable when using the Apple Pencil. I am assuming I received some used iPad Pro with a cheap replacement glass, probably not even properly seated or the digitizer is messed up or something, I don't know. I could not draw over those specific points, but I was too annoyed with DropSmashFix and decided it's something that I'll have to accept. Over time, the dead pixels began to expand and took over a large vertical line throughout the screen. After two months, I started to get ghost touches, and the screen would not stay still. It would close out of apps, zoom in and out, and would just overall be spastic. I still have the same issue, and I no longer use my device as it is unreliable. All in all, it took me well over a month to receive a faulty replacement. My original device was destroyed by incompetent workers. The customer service was slow and atrocious as if there was no employee management. I was promised a refund by the owner himself and was ghosted at the end. The one good thing was their quick yelp reply when I asked them a question about how much it would cost to replace my screen before I began any transaction. Please, please, please do not take your device to this place. I don't know why it has such a high rating. There are better repair places nearby. read more

Honesty and integrity. That sums up my experience with this great local business. I went in thinking I needed to replace the charging port on my iPhone X for $50, which I was ready to pay. But several minutes after handing over my phone, the technician came out and said the port just needed cleaning--for $15. They could have easily ripped me off by installing a port for the higher price. Instead they were honest and professional. I highly recommend this business. read more

I came to this location to repair my phone screen and there was a line of people waiting to fix their before work. Slowly people started to leave because they had to get to work and store is supposed to be open at 9am, but there is no employee in sight. Once he arrived at 9:20, it took him 20 minutes to fix the screen on my i phone 7 plus... and it cost me $118 read more

Very prompt service and the staff is great, however they do not use genuine apple products. The screen resolution was grainy and failed at colder temperatures outside. The touch recognition led to accidental dials and mutes. I subsequently had the screen repaired (after another dumb drop) through insurance which used genuine apple products and none of these issues arose. You get what you pay for (unless insured). Great service, lousy product. read more

Brought my iphone which was not charging to the store. Karl asked me to wait a few minutes and sure enough he repaired it quickly. He did not even want to charge me!!! Great business for sure and can highly recommend :). read more

I can't say enough about this place. I work nearby and have had two iPhones screens repaired. More recently my daughter cracked her iPhone X screen ( she apparently thinks money grows on trees lol) Service is provided in a friendly and efficient manner and their prices are super affordable. I drop my phone off around or before my lunch and come back within the hour to pick it up. Can't beat that!! I would definitely recommend you give this place a try for any repairs you may need. read more

I'm very happy with my iPhone X's screen replacement. It's been two days and I can't remember the young man's name who helped me (in his 20s, Russian heritage), but he replaced the screen in about 40 minutes and did a great job. We talked a while too, and he was genuinely warm and interesting. I highly recommend this business and will definitely come back next time I do something klutzy to my phone. read more

Raphael was beyond helpful. He was courteous and diligent. Not rushed and fixed my iPhone by reconnecting the charging port thus fixing my issue. He also cleaned it out and explained what may have occurred. I own a consulting business and will continue to send everyone here. Thank you for the great service!! read more

I had a crack back to my iPhone X. These guys fixed in a jiffy and cheaper than other quotes I received because they have a laser cutter that allows them to change the back without having to also change the frame. Thumbs up to these guys! read more

Went to replace my iPhone protector screen. First application was done poorly so I went back to replace it. They tried 3 times with a new product each time. Staff was very polite and helpful but the job was still not done perfectly. I would not go back to this business read more

Very reasonable prices and they always get the repair jobs done on time. Also, they are very conveniently located on Lincoln Blvd. near the 10 Fwy in Santa Monica. Easy parking right in front of their shop every time! read more

I don't write reviews often but i was so satisfied with this place i had to. I had a bit of an issue with my iphone that i needed to get repaired, called around and was quoted up to $70. I called here, told me "come in, i got you." End of story. Was repaired instantly, was taught how to do the pair, and it all cost me $0. I love gifts. I love giving back. Thanks man read more

Called dropsmashfix and was pleasantly surprised. Very friendly staff . Quick service got the iPad Mini 3 back in a few hours. They use the same glass as apple and the cost is reasonable. They gave me a discount also....nice!!!! If you need a good reliable place to fix what is broken i would highly recommend this business. read more

DropSmashFix - Office smashdropfix - Electronics Repair Near Me - Santa Monica, California

Rafael was a true professional! I brought my iPhone 6 in to get the battery replaced because it could no longer hold a charge for more than two hours. In under 20 minutes, he was able to complete the job. It was also reassuring to know that the battery carried a three month warranty on it. I would definitely come back to Drop Smash Fix again for all of my future cell phone repair needs! read more

I recently was in an accident in Italy on my honeymoon and fell in the Venice canal along with my iphone 6S. Even after a week of salt water corrosion, Edward from DropSmashFix was able to recover all the photos in my phone! These pictures were priceless to my wife and I. Knowing that, Edward did not take advantage and did a quick fix to recover the photos. (only took 10 minutes) DO NOT BOTHER GOING ELSEWHERE as I got 10 different quotes and DropSmashFix had the best deal but more importantly, they were honest and transparent. Edward did not BS me and told me I had to see a "Specialist" like some other shops will to price gouge you. I seldom write reviews anymore but I had to today because of the extraordinary service I received. Thank you Edward for making a bad moment into a happy one and will only come to your store to fix my phone. My wife and I thank you!! read more

Drop smash fix is the best store on the planet and face of the earth! They have helped me so much to fix devices- even when I brought them phones that were in PIECES!! The Santa Monica location is awsome! Especially Carl!! Carl was so helpful and took the time to help me fix my newest I phone ++++++ 11 pro Kardashian phone and I'm so greatful for the help! Thanks Carl! read more

I recently got my ipad pro fixed here and everything works great! I had dropped it and smashed the screen. I messaged Karl for a quote through Yelp and he was quick to respond and very helpful. After getting details and pricing I came in and ordered the part with Wendy. They notified me when the part came in and I dropped off my ipad which was fixed same day. Both of them are very friendly and I genuinely felt that they wanted to help me out in the best possible way. I would highly recommend! :] read more

Lousy service, they held my broken iPhoneX for a week without a call. Upon checking in, was simply told by the Rude Drop Smash Fix Employee on the phone, that my iPhone was a "no fix" with no other explanation and was point blank lied to re: them calling me several times me to inform me to pick up the phone. When I asked why I didn't recieve any of those calls or a voicemail or email, was just told, "that's weird." Also just generally not a nice place and not staffed by friendly people. Maybe they just hate working here? Oh, I'll add my phone appeared to dropped on a dirty floor with a new scuff on the protective cover and dirt on the body. What the heck happened? Don't be like me, go somewhere else. read more

Do not take your iPhones here. Not only are the screens that they put on the phone not under warranty by Apple, the work they do here is shoddy. After an annoying experience of making an appointment and showing up to them not having a screen for me I came back a few days later after having to purchase the screen and advance of the repair of my iPhone 11 Pro. I received my phone after an hour of repair went home and a few hours later and noticed the corner of my screen was wide open and I could see the inside of my phone. After that my phone turned on and off about 20 times and then shut down for the entire evening. When I showed back up the next morning to get it looked at and fixed I was met with attitude and disbelief because of course Murphy's Law my phone turned on when I showed up. I waited outside while they fixed my phone, put on a new screen and "tested" the device. I was told that everything will be fine and they had no clue what had happened with the previous screen. Now a week and a half later my phone turns black and shuts down randomly about twice a day and when I making a phone call the screen freezes so that I can't use the keypad. The only way I can hang up the phone calls is by using headphones. I contacted the company and told them that this issue was still going on and that I wanted a refund and their response was that they can either try another new screen or they can take back their screen put on a broken one and give me a refund. I do not understand this logic. I do not understand why the consequence of them breaking my phone is me still having a broken phone and no one paying the price for it. I know that I am going to get in trouble with Apple for replacing my screen by these people because they are not genuine Apple screens so now not only I have a broken phone I'm going to have to pay even more to deal with it. read more

These guys were nice and efficient. This was the first time my screen shattered and I was devastated but $110 later and a new case, it looked like new. I've had it for a few weeks now and everything has been working fine. Update: 8 months later-- I have dropped my phone a few times and everything has held up! I do have the skinny otterbox on but the screen is tough! Thank you for legit equipment! read more

I brought my sons iPhone to get his screen fixed and when the phone was returned, the home button was broken. I asked how this happened and the person didn't have a response and said he never saw this happen before. All the person offered me was to either put the broken screen back on (‍) or give me a 10% discount. I would NEVER go back there again!!!! read more

Above and beyond! Carl was awesome, helping me with electronics beyond just cell phones. Really appreciated the extra effort and generosity. Glad there is a local shop like this. read more

DropSmashFix - $159 to fix broken screen on iPhone 6S Apple - $129 to fix broken screen on iPhone 6S read more

Terrible!! They broke my phone and refused to help!!! I emailed and called and they finally reimbursed me for one of the two phones I got fixed worth them. They say the small print says this is the risk, went to their competitor and they fixed it on the spot at no charge read more

What can I say other than my experience was excellent! Fast communication, service and delivery with a smile. Highly recommended

Dropped the iPhone yesterday. Cracked the glass and even put a minor dent in the corner of the frame. Called Apple. No insurance and price to fix glass would be $130 after making (and waiting for) a convenient appointment time. I've done this often but this time I chose to call DropSmashFix to compare the price. Quote was under $77! Almost a $60 savings and they could take my phone immediately. Within an hour, Edward fixed the glass, even with the minor dent in the corner. He told me about the 12-month warranty and I was out the door with a fixed phone. Thanks Edward for the fast work and thanks DSF for providing a price-competitive service! read more

The thing that counts with a business is whether or not they will stand behind their services, and go the extra mile for you. Sadly, DropSmashFix did not. Having had a good experience with them the first time, I brought my phone in a second time for repairs about 2 weeks ago. I asked for the battery to be replaced, and the screen to be reglued to the frame (it was separated!). They did both things, and didn't charge me for the glue. Nice guys I thought, to not charge me for the glue service! Well, turns out that they did a poor job. Now it is 2 weeks later, and I noticed that the screen was coming off again. Then the phone got near my sweaty skin and . . . due to the screen being separated . . . that was enough to send it on the fritz. Deadzo. I went back, and asked them to please fix the issue, as it would not have happened if the screen was not peeling away again. They told me THEY WOULD NOT HELP BECAUSE THEY DIDN'T WARRANTY THEIR WORK because I didnt pay for it. The irony is that I gladly would have paid for the glue service to have it done properly, and to have the phone under warranty. It was their offer to do the job for free! Now, what seemed like a nice gesture translates into me being SOL. Nor did they care that the job they did was obviously shoddy. They just said: "Not under warranty, not our problem" I am going to look for a phone repair business that feels like it cares more about their customers. This is not it. read more

I wanted to place a screen protector on my ipad but struggled doing so by myself. I came here and these guys saved me from a lot of trouble! They were very nice and didn't want any money for placing on the screen protector. I was very impressed with the service here. They took their time to make sure it was perfect. They put on gloves, wiped the screen a few times, and placed it with precision. Plus this location is close by! Will be coming here again for sure if I have any trouble with tech repair or any other issues. Walter was especially helpful. read more

I brought my Pixel 2 phone with a cracked screen to dropsmashfix in Santa Monica for repair. The phone had had a cracked screen for months but worked fine otherwise. When I picked it up, the screen was working, however, within hours it began to intermittently not respond to touch controls. I brought it back, and was told (after several weeks of delay) that the phone was no longer responding to touch controls at all and that there was no way for dropsmashfix to repair it or even get it back to the state it was before I brought it in. The phone never had any issue responding to touch controls until I brought it to dropsmashfix for repairs. (I used the phone with a cracked screen for months before bringing it in, so I know that this problem was unrelated to the cracked screen.) And, the problem began immediately after I picked it up from dropsmashfix. Based on that, it appears that what is causing the problem is something that dropsmashfix did during the repair itself, and not a pre-existing issue with the phone. Although the phone had a cracked screen, it was a working phone that had value and that I used for months, and that would have served as an adequate backup phone. Now, the phone has no value because the screen does not work at all, so it is impossible to control it. I requested that dropsmashfix provide me with the value of a pixel 2 with a cracked screen. They refused, and said they could not even give me a full refund (they would refund service but not parts). I should not have to pay dropsmashfix anything to break my phone for me. read more

This review i can only speak for my andriod. Nice guys here, but I came here to fix my phone. This place could not try to fix my galaxy note 4 that has water damage since the screen isn't broken. I left my phone there for a day and they said they couldn't do it. I understand it is a hard job. So, I have it fix somewhere else. And someone else did it and it has been 4 months, phone works fine. Just stating facts here in comparison. read more

I've been here 4 times this year to repair cracked screen on my iPhone 6Plus...I think the next one is free :) haha. I walked across the street and had a little happy hour sushi while they fixed it. Edward was very thoughtful and even included a screen protector. Great service, friendly, helpful, knowledgable, convenient, good price, and quick turnaround. Thanks Edward, thanks DSF crew. ~jill read more

Rafael was amazing!! I had to get my phone fixed. It was calling random people and not sending texts. I got there 15 minutes before they closed and he was so gracious. Said it was no big deal and would have me set up in 15 minutes. I was so grateful. Thank you, thank you, thank you!!!! read more