We had a beautiful wedding day that we will cherish forever, but unfortunately, our experience with…read morethe venue and its management team was extremely disappointing. The venue itself is beautiful and has so much potential, but the lack of organization, communication, and professionalism made the planning process unnecessarily stressful. I would not recommend working with this team.
Throughout the planning process, we found that the only way to get anything accomplished was to constantly follow up and hound the venue. Even then, things were often delayed, overlooked, or not completed as promised. The two business partners frequently seemed to be on completely different pages, and we received conflicting information depending on who we spoke with.
We were specifically told that the room flip would take approximately 45 minutes. In reality, it took about an hour and a half. That delay pushed our entire wedding timeline back and resulted in additional costs because we had to extend the time for our photographer, videographer, and DJ.
The space was also far too small for the number of guests we were told it could accommodate. The tables were placed so close together that guests could barely walk through the room, making the reception feel extremely cramped and uncomfortable.
There were also issues with our personal wedding items. The venue damaged some of our decorator's decorations and failed to properly store our wedding cake in the refrigerator. These are not minor details when you are trusting a venue with expensive items and one of the most important days of your life.
Perhaps most upsetting was how my mom was treated. After spending months having to repeatedly follow up to get things done, the venue coordinator referred to my mom as "PITA" -- "pain in the a**" -- simply because she was advocating for the wedding we were paying thousands of dollars to have. Expecting the venue to deliver what was promised and to execute the details correctly should not make a client a nuisance.
To be clear, we had an amazing wedding day and will cherish it forever. Our family, friends, and vendors made sure of that. The venue is beautiful, and the day itself was special because of the people we surrounded ourselves with. But a beautiful space does not make up for poor organization, inconsistent communication, damaged property, mishandled wedding details, and a lack of professionalism.
When couples spend thousands of dollars on their wedding venue, they should be able to expect competent coordination, clear communication, and respect. Unfortunately, that was not our experience.
I strongly recommend couples considering this venue get every promise, timeline, capacity limit, responsibility, and detail in writing -- and be prepared to follow up repeatedly to ensure things actually happen.