This was my first time working with CarMax. I wanted to sell my 2020 low-mileage Hyundai Kona,…read morebecause the dealership where I was buying my new car was unlikely to be interested. The selling process is pretty simple if you do the bulk of the work online ahead of time. It starts with a self-appraisal of your vehicle, which generates an offer that may be adjusted when the car is brought in. If you like your offer, you must bring the car in within 7 days. I was reasonably pleased with my offer, which suggested they thought the car should sell easily for more than they paid for it. If you decide to sell your car within that 7-day timeframe, gather your title and registration documents and submit these along with proof that you're the owner(s). Each owner must submit copies of both sides of their driver's licenses and take a selfie. If everything required is submitted online, an approval is given and you can set up an appointment to come in. We did this on a Saturday, and while the place was busy our transaction was completed in about an hour. Still, I'd suggest you choose a weekday (if possible) to visit. I can't evaluate the buying side of things, but the selection of vehicles at this location is phenomenal, with many flavors of each model. I'm guessing that you will pay more for this convenience, but it might be well worth it.

Let me start off by saying this was my first and last time purchasing a car online. My experience…read morewas horrible. I would rather have the expectations of being in a dealership for 5 hours instead of wasting my time online, filling out all of the documents and being under the impression that I would be in and out in 30 minutes and ask the same questions that were answered online and on the phone when someone from carmax called me. 1.. The process totally wasted my time. I spent a good amount of time online filling out all documentations.Answering all questions only to be asked those same exact questions.When I got to the dealership. 2. I got to the dealership roughly at 4:30. I was told that I would be out numerous times within thirty minutes.All I would have to do is sign and go. Well, that was the first misleading statement from carmax. I did not leave the dealership until 9:30. 3. The salesperson that was assigned to me.His name was ramsey. I never felt comfortable with this guy.He never made me feel as if my best interest was being met. The process felt just like a process.Give me in, get me out.Let him move on to the next person. He spoke to me in a very condescending wait, in fact, I had to correct him a couple of times about the way he was speaking to me. He spoke to me as f I was a individual who lacked the intelligence to understand the process. 4. Ramsay also didn't give me the full carmax experience of when you buy a new car. while waiting 44 and a half hours, I did see other salespeople.When they finished up their sale, walk with their clients to their new car and give them the yellow bow treatment with the pitcher. Well, needless, say that is not an experience that I got with ramsey. As I said previously, everything seemed like a rush process, he made me totally feel like I was an inconvenience to him.And wasting his time. 5. Let's talk about the appraisal process. Now, this isn't something that i'm really upset about, because you can't really have a vehicle appraised online and have an actual good appraisal without an actual appraiser.Looking at the car. Online, they told me, initially I was gonna get $8000 for my car, well, turns out, I only got $6400. 6. Let's talk about the car. I purchased a 2024 BMW 330I with the M2 Sports package with 7,100 miles on it. After spending 425 hours in the dealership, it was finally time for me to get my car. WELL THE FIRST THING I NOTICED WHEN I GOT INSIDE THE CAR WAS THAT THE FLOOR MATS WERE GENERIC FLOOR MATS THAT DID NOT FIT THE CAR AT ALL. AND WHEN I SAY THEY DID NOT FIT THE CAR AT ALL, MEANING THE FLOOR MATS ACTUALLY COVERED THE GAS PEDAL. i brought this to the attention of the floor sales manager. Instead of coming up with helpful solutions from the beginning I was told that the pitchers online did not come with floor mats.So they just threw some floor mats in there. Again, I told this guy that this is a safety issue.The floor mats literally covered the gas.Pedal, and they let me drive off that way. They told me to find some floor mats under a hundred and fifty dollars, and they were reimburse me. Now I'm not the sharpest knife in it. Kitchen drawer? But I would always think that a dealership's top priority is to make sure they're letting you leave in a nice safe vehicle At the very least, they could have said.Hey, let us take these car mats out this vehicle.And when you buy some new ones, just bring us the receipt and reimburse you.No that did not happen. 7. Let's continue to talk about the car. Before carmax sells your car.They are supposed to do a quality inspection on the vehicle. I'm under the impression that this vehicle did not get a dural quality.Inspection. My reasoning for saying that is because the following day When I took the car to where I work at which is ABM W dealership It was pointed out to me that the windshield had a very large crack in it. Now to give carmax credit, they did get that problem.Taken care of they replaced the entire windshield. The car was also missing all four valve stem caps. Does summit all up my first and last car buying experience with carmax was an utter failure. The only reason I left with this car is because of myself. Pride, because I was telling everyone I was buying this car, and I had to deal wrapped up.That's the sole reason that I bought this car. I'm pretty sure that ramsey and his entire sales team mayfield, as if they got one over me by selling me this car at the non negotiated price that I wanted online and then me still buying a car after the whole entire bad experience. Well I may have left with this car But carmax will never see me again as a customer, and I hope that these words read to someone before they make a decision to buy a vehicle from you all..

Dealers are renowned for sleaziness, but my experience selling my old car to them was exceptional…read more I sought bids online to save the hassle of going to lots of different dealerships, providing lots of pics and a full disclosure of all problems. Most dealers wouldn't bid sight unseen, they insisted on seeing it. About 4 dealers were willing to give me a price. Subaru of Georgetown's was the best (and slightly above Edmunds FMV). When I took my car in, the salesperson (Darren) took less than 20 minutes to check it out to make sure it matched the pics and description, and then paid the agreed-upon price, without trying to offer less. He also paid for an Uber to take me back home. If there's a way this could have gone better, I can't think of it.

No one ever enjoys taking their car to a mechanic, but it's a different experience at Suburu and…read morethe barista makes the best caramel macchiato!!!!

It was time for me to get a more reliable vehicle. I prayed about it and decided to go see what…read moreRound Rock Toyota had to offer. I had an appointment with Nicole but ended up being helped by Cedaivian. He was patient and understanding with my situation. Even though it took longer than I wanted, I was able to walk out with a new car.

****BUYER BEWARE!! TERRIBLE SERVICE AND ETHICS**** Round Rock Toyota & specifically their finance…read moreteam are a bunch of dishonest scammers!! Once they get the sale on you, that's a done deal and they don't care about you at all after that. Very frustrating experience with Round Rock Toyota after purchase. We canceled a maintenance package on our 2026 Tundra and were told the refund would be processed to our lender within 60 days. That deadline has passed with no refund and no update. We have reached out multiple times to Ashton in finance, Elmer in sales, and even Mark the general manager--none have responded. Our lender confirmed they have received nothing from the dealership. Yet, the general manager, Mark seems to have plenty of a time replying to reviews here on Google if he thinks they can get the dealership a sale. At this point, it appears the issue is being ignored rather than resolved. We are now escalating through formal channels. Buyers should be cautious do not sign any of their contracts unless additional packages have been removed accordingly. ***AVOID ROUND ROCK TOYOTA***

Five stars for Cain Nieto. He made the buying process seamless and fast. I appreciated his 'to the…read morepoint' attitude and his help in securing a solid deal. The whole transaction took less than four hours from start to finish. Truly a professional.

Haven't bought a new car since 2019, and loved my current car. But it was time, big ups to VWs…read moremarketing during December, as their ads got me thinking about getting a new car. I'm a SUV guy, I like the look of the Tiguan and it was by far the best deal out there for a new car. After deciding that's what I wanted, I did my online search for the right dealership, and Hewlett blew their competition away imo - review wise, and inventory wise. Made the trip to Georgetown and was instantly greeted by Mark Bruce. I've done years of sales and customer service, so I know what to look for and what I want from a sales person. Mark was exactly it, not robotic, listening to my needs, not being salesy or reading a script. He showed me the cars that fit all my needs and I was in and out of there in 2.5 hours tops, with the perfect car for me. No games played, got me at the price point I wanted. Highly recommend this dealership, and working with Mark. Bonus - he threw in some free trunk accessories, and they tinted my windows a couple of weeks later as a service that's covered in the very affordable warranty. Thanks Mark!!!

We purchased two cars here within 4 days. The trade in offers were fair, the car pricing was…read moreexcellent and they don't play the add on games. The sales team was professional, courteous, and up front. Shamir , our salesperson, was knowledgeable and helpful. Reagan in finance was very professional and took the time to explain all the different warranties with a great attitude. The one sales manager we met with was a stern but amiable man. He was honest and fair. We did meet the GM who we enjoyed speaking with. The only snag we had was a few minor issues with one of our cars but Shamir had everything corrected within a few days. I'd definitely buy here again. We traveled from San Antonio. Please give these guys a chance to sell you a car. The dealership in San Antonio is just as if you were at a low budget used car lot.

Has anyone ever asked why the "complimentary" two years of electric charging is hyped as such a…read morestrong selling point for the EQS SUV? Nearly every time I attempt to charge, the stations are either down or unreliable. Now, two years into my lease, I'm suddenly met with a list of 45 features and services expiring--without warning. It's a lease. Shouldn't these items be included, or at the very least disclosed up front? My salesperson never mentioned any of this, and I didn't see a single disclaimer. I was coached into this lease, which is now clearly less favorable than the options currently available. And the rattling? I actually can't live with it. For a vehicle in this price point, it's unacceptable. Combine that with the discontinuation of services mid-lease, and it's far from the seamless luxury experience Mercedes promises. I've voiced my concerns three times and have been ignored. Buyer beware!

This is the only car dealer I would send my wife to alone. If I had one!…read moreThe used car group is a first class operation. I dropped in looking for a hard to come by 4X4 V8 F150, Edward was quick to find just what I was looking for that had just come in. They had an exceptional vehicle. The pricing was on point and a detailing made it look new. Jason, the manager stepped in to negotiated and closed the deal, done in 10 minutes even trading in my vehicle. I'm usually a tough customer. This couldn't have been a smoother transaction for a well priced vehicle... Well, except the new finance guy who badmouthed the truck nonstop trying to sell me a warranty... and this wouldn't be complete without mentioning Olga the finance manager, who was extremely helpful and nice..... she cut through the red tape and finalized the deal!

What an amazing dealership. No games no high pressure sales. Just old fashioned good ol' customer…read moreservice. I wanted to wait to do my review until I had my first oil change and that service was also flawless. I love my F-150.

Not only was Johnathan an amazing sales manager, he was super helpful in solving a major problem…read more Cai was the man who got it all done. Working with him was a breeze. Hewlett Volkswagen went out of their way to make me happy, so happy we got two new cars!!

Terrible customer service and long waits for oil change. Spent 4 hours waiting when I was told…read moreno more than 1-2 hours. My service advisor was Cedric who is awesome. But Don Hewlett dealership has failed in regards to their service dept. Do better yall

Everyone was great to work with. I picked out my new truck online,and they had it ready when I…read morearrived. I was in and out quickly.

Had a warranty issue late 2025. Part was ordered. They said they would be in contact when it came…read morein. Check back in January because I haven't heard from them. They said the part wasn't in yet. Waited until March checked again the part was magically in Ask repeatedly why nobody informed me that the part was in never got an answer They did give me a different service advisor. Had a better experience. Had multiple issues with the service department, but it might be tied to one service advisor If you bring it to their attention, they eventually fix it, but it would be nice if you didn't have to do that

My 2024 Nissan Rogue has a recall from NIssan Corp. for software upgrade and engine check…read more Ethan take care this recall. I tested drive and every thing was good. Thank You, Ethan.

Do not purchase the extended warranty here, it's a shady business!!…read more They say they offer prorated refunds yet they give you the run-around.

This was absolutely the best experience I've ever had buying a car. James Griles was the perfect…read moreguy to deal with as a sales rep and the management and finance staff were top notch as well. I had done my research before and went in and made them a fair offer with my trade-in and my offer was accepted immediately. No haggling at all. I highly recommend this dealership.

A Service Appointment That Turned Into an Upgrade! I dropped…read moreby Roger Beasley Mazda of Georgetown for what was supposed to be a routine service on my 2024 CX-5, and I walked out six hours later with a sharp-looking 2026 CX-90. The experience was smooth from start to finish, primarily because of the solid team there. Since this was an unplanned visit, I actually had a full day of work to get through. The staff thoughtfully provided me with a private office so I could stay productive while the dealership handled the details. The Team: Josh & Rusty *Josh (Sales): Josh was exceptionally patient and remarkably knowledgeable. He spent hours meticulously crunching numbers to fit my budget and tirelessly pulled various cars from the lot so I could compare trims. He explained the new features of the '26 models comprehensively, ensuring I knew exactly what I was getting. *Rusty (Finance/Management): It was a nice surprise to see Rusty again! I worked with him back in 2024, and he instantly remembered me. He dropped by my "temporary office" and chatted genuinely--it felt less like a business transaction and more like catching up with an old friend. He then worked seamlessly alongside Josh to get the financing handled quickly and without any of the usual dealership stress. If you want a car-buying experience that feels personally tailored and professionally handled, go see Josh and Rusty. They turned a workday into a very productive afternoon. I'm really happy with the new ride!*