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    DriveNow

    5.0 (2 reviews)
    Closed • 8:00 am - 6:00 pm

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    9 years ago

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    CarFam - This beautiful truck got to go home with this awesome people

    CarFam

    (229 reviews)

    CarFam is the best!! Phally Keo, "Internet Specialist," was absolutely amazing. She was able to…read moreanswer all of my purchasing questions through communication by text or by cellphone conversation. She even took the time to send me pictures and videos of the vehicle I was purchasing. What made this purchase for me even more amazing was that I lived 4 hours away from the CarFAM DEALERSHIP. Estefania the sales representative at CarFAM was amazing as well. She was able to complete all the paperwork in record time. She also made the processes seem so simple. I have purchase many cars in my 66 years of life - With other dealerships it always took to long to complete simple paperwork and made the process even more difficult. Youhan the finance manager was very helpful in assisting me get the best value for my purchase. He searched and found me the best rate for my purchase and even managed to save me a few extra bucks when my own financial institution could not. If you're in the market for a vehicle CarFAM is the place to visit. EVEN IF YOU LIVE 4 HOURS AWAY AS I DID.

    The sales manager Polly, was phenomenal! She made everything a breeze with all the paperwork and…read morecooperated with our budget and financing terms. Would definitely come back here if I ever need another car in future! The interior of the car was in really good condition with very minor damage such as the headrests and the arm rests and exterior damage was just a couple scratches but honestly for a 2013 Lexus with 103k miles is a STEAL. Carfam provided us with spare keys and carted reports of all the detailed maintenance which was much appreciated! Carfam even included an extra $20 on them for you gas! I have never been to a dealership where do they do that and it made it all worth while. Thanks again!

    Toyota of Lancaster - Toyota of Lancaster

    Toyota of Lancaster

    (337 reviews)

    I recently purchased a vehicle from Toyota, and I'm truly thankful for Mike Wengert the manager. I…read morewent in looking for specific vehicle specifications that were honestly very hard to find, and Mike took so much time to locate the exact one and make it happen. If I hadn't gone through Mike, nothing would've come together the way it did. I've dealt with so many other dealerships just to come up empty-handed, but Mike told me to trust him and he absolutely made magic happen. The moment he got the vehicle in, he gave me a great, aggressive price. Then he put me in the hands of Darius, the sales representative, who was absolutely amazing, calm, super helpful, and went above and beyond to make sure everything went smoothly. KV, Raed, and Patricia were also involved throughout the process, providing updates on the vehicle and helping me with financing information. Overall, everyone I worked with was part of an incredible team.

    I am extremely disappointed with the customer service at the Lancaster Service Department. I…read morehonestly can't believe how some of the employees treat customers, particularly when it comes to basic courtesy, communication, and making customers feel valued. I remember when things were very different. Customers were offered a shuttle ride home, fresh coffee and donuts while waiting, and even a complimentary car wash. Those were the good old days when customer service truly felt like a priority. It's unfortunate to see how much this dealership has changed in just a few short years. The level of service and customer care has declined significantly, and it's disappointing to feel that loyal customers are no longer treated with the same respect and appreciation. I sincerely hope management takes this feedback seriously and works to restore the level of customer service that customers once experienced and deserved.

    DriveNow - usedcardealers - Updated October 2026

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