Recently, I was changing my engine air filter when my Phillips head bit accidentally fell into the…read moreengine. After searching for it with no luck, I called my longtime mechanic, but they couldn't fit me in until the following week. I did a quick search and ended up calling this shop--they were able to squeeze me in that same afternoon. Not only did they find the missing bit, but they were also incredibly kind and completely nonjudgmental about the situation. The team was friendly, professional, and even shared a laugh with me about the whole ordeal. I truly appreciated their help and would recommend them ten times over!

Great experience, quick tire repair, fair cost. Took a minute for the guy at the counter to warm…read moreup, maybe he was busy, but ended up being very nice. I'll go back for sure.

Great experience with Mike! He came over, did the inspection and gave honest recommendations on…read morewhat I needed vs what I might need in the future. I already had a list of things to work on and he gave his personal recommendation on each item (some unique to Mazda things). Since he came to us we didn't have to figure out transportation which made things nice and easy. Came on time and got it done!

All in all a great experience and super convenient to have Mike come to us! He responded quickly to…read moreour request and was very accommodating to any add-ons to the services, including using the parts and products we provided. We were able to get on his schedule within two days of the initial contact. Mike was timely, efficient at completing the job (around 2 hours for 4 different things on two separate cars), and reasonably priced. The accompanying inspection report also made us feel more confident about the condition of our vehicles. We will reach out again the next time we need the cars checked out. Highly recommend.

Needed to get a safety inspection done asap. We ended up choosing this one because of the…read moreavailability and reviews about honesty. The entire process was super quick and easy. The initial dropoff was a bit confusing as there is limited parking space however we found an unmarked area in the middle of the street for dropoffs. Once we got inside the shop, the rest was easy. The shop had a lowkey vibe and theres a separate waiting room. We were surprised when we received an email confirmation that they were done as we had just sat down for lunch nearby. The entire inspection took under 40 minutes. Very happy with the service and glad we chose this place! Highly recommend if you need a safety inspection.

I always go to Boris for any car-related issues 15 year ago. I was introduced to him by a…read morecolleague. I hadn't visited his shop for over three years since I bought a brand-new Toyota Corolla, but recently someone hit the passenger-side mirror on my car. I needed the mirror fixed in order to drive, and as always, Boris came through in a timely manner. He ordered a new mirror and even installed a temporary mirror so I could drive home safely. Boris is honest, and his team is excellent. I've never had any issues with the front desk or his mechanics.

Great, was able to get an appointment the same day. Needed rear brakes and paid a little over $500read more

Chuck did a bunch of work - bill came to $2200. A week later…read moreI started to notice intermittent A/T shifting problems. After 2 months and reviewing the service manual I discovered that he didn't refill the ATF after replacing the A/T cooler hose to the radiator! After I put in a quart of ATF everything worked great. The bill shows the repair wrong as "engine oil cooler hoses" (which I don't have) and doesn't show a charge for ATF either. Asked for a partial refund and he said no. He said you should have brought it back sooner - that's a joke since mechanics never find intermittent problems! Plus, I'm not going to waste more of my time there - professional mechanics are supposed to do it right the first time. That's what I'm paying for! Pretty sad that a "professional" mechanic wouldn't refill the ATF after losing some during the repair.

I have been a Precision Auto customer for decades, for really my entire lifetime as a driver. Just…read moreabout everyone in my family is a customer as this point, and that includes both sides of a large family. I wish I knew enough about the nuts and bolts to convince you categorically that they are the best, but here's what I can say: I do remember not long ago that they won what I understand to be THE national competition for best auto shop in the country, and I have to imagine that was a pretty big deal for a family-run business. So if you're just looking for people who know what they're doing, well that should be enough right there. I can tell you that they are the type of people who remember your name when you walk in, and that you will most likely have a few laughs while you're there. How often can someone say they have fond memories of getting their car repaired? I can, and I'm smiling right now thinking of how much my Dad loved talking with them about the world, and pretty much everything in it by the time we left... They have guided him and myself over the span of two vehicles each. Come to think of it, that's pretty good for over 30+ years, especially when we're still driving the latter two. Not to mention the first one I bought was, we'll say: not a good year from not a good company. They cut me so much slack, and put in so much extra work on that car for me. The hardest part for them though, had to be convincing me to buy a reliable, maintainable car next time, and convincing my Dad when it was time to let go of the truck he took such good care of for such a long time. In my case, it was a matter of helping me understand which makes and models not only last a long time, but will also save me a bunch of money over time. Such is the case on parts and labor, when the parts are easier to get, and the car is easier to fix, DUH... For my Dad, it was a matter of bedside manner, explaining that we've reached that time when the repairs are going to start costing more than the vehicle is worth. I say all that, because one way to tell whether someone is honest or not, is if you can point to some advice they gave you at the expense of their own profit. In a world where honesty is not a given in any industry, I think those are pretty good examples of where it still exists.

Honest, Reliable, and High-Quality Auto Repair…read more This family-owned auto repair shop is as good as it gets. From the moment you walk in, you're met with friendly, professional service and a team that truly cares. They provide honest assessments, clear communication, and high-quality workmanship without any pressure for unnecessary repairs. They are so good that I live an hour away and still bring my car to them for repair. Throughout the process, they keep you informed and take the time to explain everything, so you always know what's going on with your vehicle. Their attention to detail and commitment to doing the job right the first time set them apart. If you're looking for an auto repair shop that values integrity, reliability, and top-notch service, this is the place to go. Highly recommended!

Order tires from tire rack and had them sent here for install. It was super fast and easy to set up…read morethe appointment. Day of I showed up and everything was on time. Four tires installed and alignment were done in about 2hrs, price was as quoted and reasonable. Did have an issue when I left with tires losing air but I contacted them and brought my car back and they fixed the leaking issue immediately. The work here was fast and good and their customer service was excellent. I felt like they cared about my issues and took care of me as a customer. Would recommend this place and will return for future service.

Sep'24 visit, the guys are awesome! They saw me same day and removed a nail in the outer wall…read more Checked everything and done in an hour...they are the best!!

Excellent response time. Prices felt honest and reasonable. Convenient drop off/ pick up service…read more Can do everything online! If you choose to wait, there are snacks and drinks provided, along with tv and free wi-Fi. I am now a customer for life!

My favorite place to go for auto repairs and services . Honest, knowledgeable and friendly staff.read more

"Tom" runs an efficient and high quality business at the Germantown Service Center. His shop is…read moresmall and neat, no frills. He and his staff know the vehicles and requirements to repair and make his customers happy. He listens to you. We should also listen to his advice. My wife and I have been like "family" to Tom for over 12 years. He keeps our 1998 Dodge Van and 2005 Chevy SUV in pristine condition. Tom has a very faithful way about him. Not to rip-off his customers. He's honest and fair. He will make a great effort to get parts as close to cost as possible with little markup. The cost for labor is a "labor of love" and the bottom line to the customer beats any dealership quote. Ourisman gave me $650 quote on a repair, Germantown Service Center did it for $300! PLEASE respect Tom and his shop. He respects you. If you feel like you experienced a "hiccup" in delivered service from Tom, bring it to his attention with civility and respect. He will remedy your concerns, and will quality-check his staff technicians. Tom is a 5-Star Human Being!

I've been going to see Tom to take care of my Honda Accord and Mercedes ML320 for over fifteen…read moreyears now. Very few people know their way around an old Benz, and many mechanics won't even touch them beyond doing an oil change. But Tom has helped me save so much money and kept both of our cars on the road for fifteen years now. I highly recommend him and am so grateful that he's in the area.

God bless Carl, Marvin, and the team here. I couldn't have asked to find a better place - two hours…read moreinto a four hour drive - when my oil light came on at 5pm on a Friday. They're an amazing crew. They were genuinely happy people, enjoying their work and working well as a true team... way rarer than it should be. It was an oil change, but my spirits were way higher leaving. I just enjoyed being around them. The oil change was quick, and Marvin gave my car some extra tlc. It was a quick 10-15 minute stop. They also offered a 10% military discount. I know it's an accident I stopped here, but if I can plan a future oil change here, I will. Thanks for the save, Carl, Marvin and team!

Incredible quality, customer service, courtesy and attention to detail. Able to suggest all things…read morerequired for your vehicle. Price is a little high, but you get a ton of great service and detail.