We had a leaky bathroom faucet. I saw all the good reviews on Yelp, so I called this plumbing firm.
The plumber never showed up for our scheduled appointment, so after 1.25 hours, I called Driptech. The man on the phone insisted that the plumber had been waiting outside our door and had been calling us repeatedly. This was not the case, as I was at home (taking time off work) the whole time. Ten minutes later the guy on the phone called back to apologize --- the plumber had been given the wrong address and phone number. I said I could wait another half hour for him to arrive.
When Juan, the plumber, finally arrived, he looked at the cartridge in the faucet and said he would have to take the part and bring it to a distributer to see if they had the part in stock. He came back at the end of the day, put the broken part back, saying a replacement part had been ordered, which he would pick up early the following week. He then asked me to write a check for $300 for his time.
The following week I had no call back, so called them. I was asked to be at the house the next afternoon, as they had the replacement part. I left work early and waited. No one showed up, so I called. The fellow apologized for not calling me to cancel the appointment, saying the part had not been picked up and they planned to get it the next morning.
Juan showed up the next day with the replacement cartridge. It took about 10 minutes to install. He then asked me to pay another $250 --- $100 for the part and $150 for the labor (one hour minimum charge). I also asked for a copy of a receipt for the part, so if another faucet broke I would know the part number and pick up the component myself. The plumber said I would have to call his boss: the boss was very resistant to this idea and said no one had ever asked him for a part name and number before. After a lot of arguing, he said that he would email the part information to me later. Meanwhile, I strongly objected to being charged $550 to fix a leaky faucet and Juan agreed to accept $150 as final payment (for a total of $450 for the job).
The boss emailed me the part number later. I checked on the Internet and could find no reference to the name and number he gave me (but did see that comparable parts cost no more than $25). I sent another email, asking for him to email me the receipt from the distributer where he purchased the part. It was never sent to me (I assume because he did not want me to see the big markup they applied). So I still do not know the item # for the part, in the event that the adjoining sink develops a leak.
In summary, I will let the Yelp reader decide whether this is good, cost-effective service. I do know that Driptech will never get any repeat business from me. read more