They returned the phone call to repair a leak and replace a drain cover at my elderly parents house. They were quick, explained what was being done and quoted it. They arrived when they said they would and worked efficiently. Really, everything you want in a plumber. read more

Shaun and crew did another outstanding job at our Chicago townhouse. Earlier this year they installed a hot water heater. This time it was to install sink drains, faucets, etc. for a remodel. Fast, efficient. They spent time evaluating our older dishwasher. They set the plumbing up but recommended that we buy another one due to seal problems and age of unit. This is the kind of advice that I hope to get when I hire professionals. read more

Shaun from Drip Drop Plumbing has been doing work for both our condo association and in our personal unit. I've had nothing but good experiences with him each time (4). Shaun is great at communicating and explaining what needs to be done. He'll take time to talk to you about your plumbing problem or other things (like his vinyl record collection!). He's done excellent work for us and is very professional. While replacing my shower faucet, spout, and shower head, Shaun took great care to not make a mess. He closed the bathroom door so that dust and material would not waft into the hallway. The bathroom is pretty small, especially for two workers. After the job was done, he cleaned up thoroughly. Very impressive. We will continue to use Drip Drop for our future plumbing needs. As others have mentioned, it's easy to schedule appointments with Drip Drop. I did so online. Karla got back to me promptly and we were able to schedule Shaun to come out the next business day. Highly recommended. read more

Be warned... DO NOT use this company for warranty work. They were the original installers for our Rheem hot water heater back in March 2014 and unfortunately we must have ended up with a lemon because it had already starting leaking. This is not their fault and thankfully the unit was still under warranty so I called them to honor the warranty. They were great in coming out in a timely fashion (Joe was a pleasure to deal with) and he verified that the unit was bad and needed to be replaced. Now for the slap in the face, while the unit was covered under the warranty the labor to install wasn't. Again... I completely understand, companies need to make money right? Well they wanted to charge $650 for the install, now that isn't alright. So be warned... if you purchase a hot water heater from this company they will charge an arm and a leg to install your unit. Needless to say... I did not have this company do the install. Thank goodness a friend of mine is a contractor and we were able to get the replacement unit from the wholesaler and we did the install ourselves. Very disappointed with this company. read more

Drip Drop Plumbing - Outrageous estimate to do warranty work on hot water heater they installed. - Plumbing Near Me - Addison, Illinois

I've used Drip Drop a handful of times for various size jobs. They are the absolute best. I wouldn't consider using anyone else. They are neat, careful, knowledgeable and fair with pricing. Thanks again!! read more

This will be long as I am extremely upset. The short story is that I called Drip Drop Plumbing to fix a leak in my ceiling. They charged me $320 (3o minutes of work) and did not fix the leak and said they were unable to help. They also caused more water damage to my house by saying that it was fixed and turning the water back on. When I requested a refund because I still had to fix the leak, they were extremely rude and said they provided "services" so they are entitled to the charge. Full story below for those who want more details. I called Drip Drop Plumbing because of a leak in my ceiling and the technician came out and claimed that it was due to a failed wax ring on the toilet. They charged me $320 to replace the wax ring (30 minutes of work) and then left. After they left, the leak got even bigger and we had more water damage. Another tech came out 3 days later and when I was trying to explain to him what was happening, he dismissed my explanations and just replaced the wax ring again and then the leak continued. He said basically he couldn't do anything else for me and was getting ready to leave. I was obviously upset as I paid $320 and I still had a leak in the ceiling and it was only when I was noticeably upset that he took a closer look at the toilet and noticed a crack. I appreciated that he finally diagnosed the issue, but I still was upset because the leak wasn't fixed and it took me getting upset, for him to do anything other than replace the wax ring. The technician told me to call the office if I was dissatisfied with the service and that I would be reimbursed. When I called the office, the office manager Karla was extremely rude and unsympathetic. She basically told me that I requested the wax ring and they replaced the wax ring so they are entitled to the $320. When I tried to explain that I did not request a wax ring replacement, but a ceiling repair, she said that is what they do when they find leaks. Basically Drip Drop Plumbing doesn't actually diagnose leaks and figure out what might be happening. They go with the easiest and most common repair and if that doesn't work, then they just give up and refuse to refund anything. I called a plumbing company because I wanted an expert to figure out what was leaking, but instead I found a toilet reseating company that charges $650 an hour for labor. They refused to refund any of my payment, and when I got upset, Karla spoke condescendingly to me and didn't understand how I could be upset, when they provided their "valuable service and expertise". I can't get any of my money back, but I just wanted to leave this review as a warning to others considering using Drip Drop. read more

Drip Drop Plumbing came through for me with a quick and easy repair on short notice. Super affordable unlike some places that try to stick it to you and charge you triple just for coming out. I will call them first next time I need a plumber. read more

We called to have our injection pump replaced. Chris came and checked it out and went back to get a pump. He replaced the pump but did not replace the screws to the cover and the intake pipe. We also asked him to check the secondary pump because the alarm was beeping. He took off the battery cover and disconnected a wire to stop it from peeping. He did not reconnect it. He also could not tell us if the main pump was working correctly. He said it might need to be replaced. When I called to ask him to come back to replace the screws he came back and was rude to my dad when he asked about the loose pipe saying " it's a vent pipe, and really doesn't matter". When in fact it's an intake pipe for the restroom. Needless to say we had Capps plumbing come to check the main pump and the secondary pump. We will not use Drip Drop plumbing again. read more

I've used Drip Drop in the past and, when I had a leak in the line to my fridge, called them again. I called 3 plumbers total and they were the 2nd to get back to me and told me they could be out shortly. Shaun arrived about an hour after I called and fixed the issue in about 10 minutes. In addition, the price was hundreds below what Arco quoted me for the job! Great job! Will definitely use them again in the future! read more

This place is mediocre at best, and that's a stretch. We asked them to come take a look at our pilot light after it went out on our hot water heater and my husband was unsuccessful getting it to start, which my husband informed them of when he requested the service call. The tech flipped it twice, told us what we already knew, and kicked the dryer vent off the machine in the process without fixing it properly. They made no attempt to repair anything the day of the service call on the water heater, only suggested repairs and then left. Quote and response time was reasonable, but the tech was clumsy and wasted our time. We're going back Four Seasons to fix the hot water heater AND the dryer vent. read more

Amazing job by these guys! We just moved to Addison and bought our first home and immediately we had problems. Sean and Chris worked hard to help my wife and I fix the problems and saved me tons of money. They were both courteous and understanding. I will definitely be using them in the future! And how could I forget?? The person who sets up all the appointments, Karla. She's super nice over the phone and tries to help whenever she can. You can really hear her worry if you're in distress. She's really helpful and makes scheduling appointments easy. read more

This is a review for a consultation more so than service. I had a stubborn drain clog that I had been using a drain snake to fix with no luck. The plumber who showed up immediately took a look at the problem, described to me exactly what he thought was wrong, told me why the drain snake wasn't working, and then gave me a few steps to follow if I was to try to fix it myself and offered to write an estimate to fix the problem permanently if I chose to. As a result, I followed his advice and gave it one last try and cleared the clog! If I do end up having more problems, I will definitely give Drip Drop a call. read more

Bob did two jobs for me and did fantastic work. Very professional company and know how to fix problem correctly. I would definitely recommend his services and for sure I will use his company in future when needed. read more

Drip Drop bills itself as the "one stop plumbing shop". I agree. If you need a plumber- these are the guys to call. I had a sink that refused to drain. I plunged, I took the trap apart, I pleaded and after listening to it glug glug for a couple of days, I finally acquiesced to the power of the stopped drain and called in a professional. How did I find them? Check out www.servicemagic.com- a website where you can go and find home services that are all rated by the people that use them. You enter in your information and within minutes someone calls you back. Pretty slick if you ask me. Drip Drop called me back first, made an appointment, showed up on time and fixed the issue. Quick, to the point and for a reasonable price. So the next time you've got a plumbing issue- give Drip Drop a call. Funny name but great service. read more

Super quick response time. Very friendly & knowledgeable. Fixed an issue that 3 other contractors didn't and only charged me $49. I'll definitely use them in the future. read more

Save yourself time and frustration and pick another plumber. Still have the same problem after two service calls and money spent. Very dissatisfied. read more

I have had nothing but a great experience with this plumbing company. Bobby certainly knows his business. Talked to him on the phone and knew exactly what the problem was. He and Joey are a great team. I had a bad water heater and frozen pipes...they came, they saw, they fixed. Great professionals! I have some things I want done come Spring and Drip Drop will get the call. read more

They identified my issue right away and were able to get it fixed in a timely manner. They even showed up before our scheduled appointment to get the job done. When the initial technician didn't have the tools to finish the job, he made sure someone came out to my home to finish it. For $300 I received a solution to my problem whereas ABC Plumbing tried to charge me $1,400 to tell me what I already knew. Will definitely be calling them again whenever I have plumbing problems! read more

Called for emergency service on a failed ejector pump. Plumber dispatched and problem solved within two hours of placing call. Excellent service! read more

this review would be a 4 star, however they did not do the work correctly, which I understood, until they never came back to finish the job and I had to pay another plumber to do the job correctly read more

We called them to come and fix our dishwasher. When the guy showed up, he informed us that they do not fix dishwashers. I feel that they should have informed us that they don't do that kind of work when we made the appointment. We had to pay the service charge, so we had him look at a couple of things while he was here, but I felt like he wanted to sell us something. read more

Drip Drop is a BBB Member with no complaints on file, which was why I called them. Rather than the usual hourly rate with a minimum charge, Drip Drop comes out and provides a fixed quote up-front; though they can provide a labor and materials breakdown if requested. Rates seemed comparable to other plumbers, with the "security" of the fixed quote. Plus they visit and provide the quote at no cost. Service was friendly, professional, and quick. All-in-all a pretty good experience. read more

Used D+D twice now. Both times I feel like I was ripped off and this most recent time the outcome of our work was terrible. I just had a pro come out for renovations we're doing. The pro was in agh of how terrible the work was completed, what I was charged for and the condition our place was left. Never again will I use their services. I left details out intentionally, doing negative reviews are a last resort for me. But I feel like I was ripped off and the work done was literally what you see on those remodel nightmare videos. read more

Words cannot really explain how amazing these guys are. But I will try. I had a whole list of projects that needed to be done (install a sink, faucet, redo piping under the sink, install a dishwasher, a garbage disposal, replace two showers and a toilet) asap and they came out, inspected everything that needed to be done, gave me a quote and were done in just a few hours. They showed up on time! Reasonable pricing Friendly (Hell he recognized my It's Always Sunny ringtone) Very professional Quick & Clean Hiring any other plumber would be a mistake. read more

Perfect install for the replacements of 3 toliets and tub fixture. Showed up on time and called to confirm to appt. I highly recommend Drip Drop Plumbing in Addison. So nice to work with. They show up and are reliable and give you an honest price. Thank you Drip Drop!! read more

Have used them for several years now so when my garbage disposal needed to be replaced Chris came out for a free estimate. I had compared prices on Yelo for replacement and Chris matched the price. Very nice to work with and was very fair in dealing with me. Will use again in the future. read more

Fixed an issue for a fraction of the cost that was quoted by another place. Did so quickly and without issue. Gae was fantastic. It's a huge relief to know there is a plumbing service in my area that I can rely on. Thank you! read more

I feel we were WAY overcharged for the work they performed (snaking a toilet), then I asked for a quote to repair a leaky faucet. Their quote was for over 200 bucks, and that was on top of having me provide my own material since their guy said he couldn't identify the specific brand faucet I have. Needless to say, I didn't follow up on that quoted portion of the work. Next time my brother-in-law was in town, he took a look and was able to figure out the problem and fix it with a 15 dollar part from Home Depot - and he's not even a processional plumber. Unfortunately, due to these factors, I cannot recommend Drip Drop. read more

Few things strike fear into the heart of the owner of a 90 year old house more than realizing you need to to call on the services of a plumber. So, it was with considerable trepidation that I first contacted Drip Drop Plumbing nearly seven years ago when my sewer backed up. Shaun arrived early the next morning and valiantly squeezed himself into my basement plumbing chase, braving spiders and Frankenplumbing, to assess the situation. He gave me a firm quote and went straight to work. Within an hour or so he had cleared the line, closed up the plumbing, cleaned up after himself and was on his way, leaving me incredibly pleased and with no sticker shock. Fast forward to the present, and the same initial fear crept into my heart as my floor drain backed up. Without wasting another second worrying about the source of the problem, I called on Drip Drop Plumbing again, confident that I would be treated honestly. Shaun and his apprentice arrived the next morning, within the early portion of their two hour call window, and again quickly assessed the situation, offered me a couple of alternatives for treating the problem, and didn't pressure me when I chose the less expensive of the two options. They were quick, clean and courteous, never once letting on that my watching over their shoulder may have been annoying. They even answered the small questions I had about other potential jobs I had around the house, without leaning on me to get it done "before my plumbing exploded" or whatever it is the dishonest plumbers tell homeowners. When I inevitably need the services of a plumber again, I won't hesitate to contact Drip Drop Plumbing. read more

Superior company from making the appointment to the plumbers. They are professional, knowledgeable, and friendly. They fix the issue and leave the premises clean and neat. I can't ask for more. We've been using this company for some time and have NEVER been disappointed. Guy is a really great plumber. Thank you for hiring him! read more

We were hooked up with Drip Drop Plumbing through our home warranty company. I was a little nervous at first because we didn't get to pick the plumbing company who came out, but we were not disappointed. We moved into our home about a month ago, and after a couple weeks noticed that the hot water wasn't lasting long...and whenever we ran the hot water for more than 10 minutes, the water heater started making some crazy noises...like a person was trapped inside it trying to get out...great! Shaun from DDP came out during the time period that was quoted and was able to tell me pretty quickly exactly what was wrong. Unfortunately it had to be replaced, but I believe we were quoted a fair price. We were able to set up an appointment a few days later, which was great. Shaun showed up early that Saturday and from what we see so far, did a great job. He was very friendly and knowledgeable, I only hope my husband didn't bother him too much while he worked...he's a talker haha. No more crazy noisy water heater, woo hoo! I would definitely call Drip Drop in the future...just hope we don't need to for a while. ;-) read more

I used Drip Drop to remove my old bathtub and replace it with a shower base as part of a bathroom overhaul. It always makes you nervous when you're dealing with water things but they were great! No problems at all, I'll definitely use them again. And they have a creative logo to go along, its not just some boring plumbing company read more

Frank came to the house, did the job quickly and for a great price. They will be the company of choice in the future.

I cannot say enough good things about this company. They are very thorough in determining the problem and then finding a solution. I recently had a sewer backup in my laundry room and Bob not only rodded the line but cleaned the whole area of the grimy sludge. Then it happened again... actually this was about the fourth time... and the president of the company came along this time to survey the situation to be sure everything possible was being done to correct the problem. This time it was really a big mess with water, sludge and toilet paper everywhere so he sent one of his workers for a clean up at no extra charge. This is a company that goes the extra mile to be sure their customers are satisfied. Thank you Bob and everyone at Drip Drop Plumbing for getting me through a messy situation. I would highly recommend them for all your plumbing needs. read more

Frank and Salvador came on time early and got to work. They realized they didn't have to dig up my old pipe and could just replace it with PVC. Frank ran out to Home Depot grabbed the parts and replaced the old clay pipe, no extra charge! He also fixed a leaky pipe that wasn't part of the initial estimate for free. They worked fast and the work was done to above our satisfaction! Would definitely use them in the future! read more

Best experience I've had with a plumbing company and plumbing problem. Shawn and his son came out and fixed our low water pressure problem in like 45 minutes if that, including needing to run out and get a part. The fix was a much much simpler one than I was told by another plumbing company. Very pleased with my experience with Drip Drop and will use again! They were friendly and had a quick response time. read more

I'm really impressed with how quickly they got someone out same day to look at my condo! Joseph and Lou were great at answering all my questions. The office staff was really great scheduling us and following up right away with a quote. read more

Our basement was spitting out sewer water for HOURS!!! The village was NO help, and gave us no relief even though it was their sewers at fault. Sewer water just would not stop. We used Drip Drop two weeks prior to rod out the same sewer the water was coming from. Called them and they were at the house both times extremely fast! They are amazing, quick, reliable, and compassionate. They really went above and beyond. HUGE should out to the tech Bob. He really went above and beyond to help us in Villa Park! Will definitely tell everyone we know the amazing experience we had! read more

Called them after being delayed and dragged along for over 24 hours by another company to have my sewer line cleaned out. Bob came out to the house less than an hour after I called, diagnosed the problem and immediately got to work. He was incredibly accommodating and I was even able to leave my CC information with the office and go back to work. Bob texted me when he finished and everything's been working great. They charged a fair price and had coupons online. They will be my first call next time without a doubt. read more

My toddler threw a toy down the toilet and flushed! After we exhausted all of our residential skills, Drip Drop came to the rescue quickly, professionally and at a reasonable price. Will keep their number handy for future use! read more