I had stayed at this motel for one night for work. I was absolutely blown away by the customer service, the cleanliness, and the comfort of the room. It had a mini fridge, microwave, tv, internet, coffee pot, and seriously comfortable bed with soft sheets.
So I inquired about monthly rates and they informed me that was available. My choices were for a room that fully remodeled or partially. Based on my one night stay, I choose the fully remodeled room. I was so pleased. They did not pro-rate because they said they make it easy to discontinue the stay if my schedule changes.
Unfortunately, I was disappointed to the utmost extreme. The room I placed in was like something out of a horror film. It was covered in a fine dust from top to bottom. Like someone had done some Sheetrock and failed to clean up after sanding. The TV consul was in the middle of the room, and the tv was disconnected from the outlet. There was a dead roach in the floor. The sink faucet was broken and clogged. There was no coffee pot. A desk with no chair. A random coffee table and a bed. The outlets did not work. And the sketchy neighbors stood outside your door and smoked all day.
So, I questioned the management. They informed me that it was up to me to figure out how to work the sink faucet, the fine dust was because of the one inch gap under the door( no it wasn't . It's was obvious they just did some constructive and the fine dust was white.)
I explained this was not ok and they were quick to tell me to get out and they would refund me.
I work nights, so when I was able to see this room fully it was the morning after I reserved. So the management told me they were going to refund me.
Half-awake, and completely flabbergasted by their change in behavior, I requested the refund. Then I hear" oops!". Oops? The management decided to double charge me, emptying my bank account. I said I did not authorize this! They said if I didn't sign the receipt that they accidentally charged, I would not be refunded. Long story short, it's been 48 hours, and still no refund. I'm stranded but thankfully have an emergency credit card until I get paid. I have a car payment coming out that will be bounced. I have enough gas to go to work but not to return to my hometown.
This place is absolutely horrid! I am tempted to file a police report on these scam artists! One night stay was wonderful. But if you want honesty and hospitality this place is not it!
Update: so I end up have 3 overdraft charges because of this woman. I call my bank and they tell me it's up to this hotel to refund me. Going out on a limb, I drive over there to explain to them that they've left me stranded and now I have overdraft charges and they would have to take care of these since it was her fault.The woman stood up and started yelling at me "no! No! No!" With her finger in my face completely denying she double charged me. At this point I needed to call the police for fear of my safety. Eventually she admitted it was her fault and agreed to repay my overdraft charges. What an absolute nightmare! They left me stranded in a city, in a dumpy hotel, and then deny helping me? Totally disgusted with this business. read more