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    Drain Master

    3.1 (17 reviews)

    Services - Drain Master

    Plumbing inspection

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    Can't even see that work was done after they left. The concrete had to be broken and removed.
    Joe P.

    Had a leak in the hot water line located in the slab. First of all when Tim came in my house I could tell he was going to help me. Honest normal man with excellent knowledge about plumbing. Told me what needed to be done, gave me a quote that was excellent. Made the job seam easy and did everything and more to make sure it was done the way it needed to be. Hiring a contractor should be an easy job but I have to say Tim and the crew exceeded this. Friendly,honest we truly felt like we had a family member helping us not a hired contractor. Don't waste your time looking around call Drainmaster and get it done.

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    7 years ago

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    21 days ago

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    5 months ago

    They often circle back without making progress and don't consistently honor agreed expectations around scope, timeline, or cost.

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    2 years ago

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    3 years ago

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    6 years ago

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    6 years ago

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    8 years ago

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    6 years ago

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    8 years ago

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    6 years ago

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    9 years ago

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    14 years ago

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    11 years ago

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    12 years ago

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    Ask the Community - Drain Master

    Review Highlights - Drain Master

    Tim called me back right away and was able to come out a day later and fixed the problem without a hitch!

    Mentioned in 7 reviews

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    S and J Plumbing & Sewer

    S and J Plumbing & Sewer

    4.2
    (287 reviews)

    The service was great from inception to completion. The tech working that installed the toilet was…read moreamazing doing a thorough job and even made sure to clean up under where the toilet was so any lingering scents, grime, bacteria, etc. beneath were gone. In the beginning I was a bit skeptical of a $49 quote fee but the price was right and I did use them so they credited it to the bill. I'm having them come back out to replace the water heater soon. 10 out of 10 and 5 stars.

    I had an extremely frustrating experience trying to schedule service with this plumbing company…read more The biggest issue was how heavily they rely on AI and automated systems instead of providing actual customer service. It was nearly impossible to get straightforward answers or speak with someone who could actually help. On multiple occasions, I was given an appointment window of 8:00 AM to 5:00 PM, forcing me to set aside an entire day waiting for a technician. Then, when 5:00 PM finally came around, I would receive a text saying that all of their technicians were busy and that they wouldn't be making it after all. Expecting customers to waste an entire day waiting, only to cancel at the last minute, is completely unacceptable. If your schedule is full, be honest upfront instead of repeatedly giving appointment windows you can't keep. I understand that unexpected delays happen, but this happened more than once. Good customer service is about communication and respecting your customers' time, and unfortunately this company failed on both counts. I won't be using them again and can't recommend them based on my experience.

    SBJ Plumbing

    SBJ Plumbing

    4.8
    (71 reviews)

    Used SBJ a second time and still highly recommend. Brad gave me a very reasonable price to install…read morea new sump pump and back up. He even suggested a place for me to purchase it on my own. Showed up the next day and had it installed. Honest, easy to deal with, and great communication. Thanks Brad

    I asked SBJ Plumbing to install a vanity sink, drain and water connections. Brad did the install,…read moreand charged $1100 which I thought was high but I paid him right before he left. An hour or so after he left, I ran the water in the vanity sink and there was a noticeable leak. He said he would come back a few days later to take a look. He returned and tightened the connections. I again ran the water after he left, and again there was dripping under the drain so I asked him back again. He came back again and did some more tightening and said it should be ok now. I again ran the water after he left and there was still a drip. I then texted him saying that I would like a refund of $350 of the $1100 he charged because the pipes were still leaking and he had already claimed twice that the problem was fixed when it wasn't. He refused and then tried to gaslight me saying actually there was no leaking. So if you want a plumber who doesn't stand by his work, then this is the guy for you (My response to his comments): For the record, here is the text exchange between Brad and Me (and yes I did say "please consider giving me a refund because I don't want to give you bad reviews"--and that is a reasonable response on my part given that I received service that is below what the average person would expect [i.e. 3 visits by the plumber and the sink trap is still dripping]. (From Craig): Brad, The vanity is still leaking and I can't devote any more time to this project, therefore I am requesting a partial refund of the money you charged me. I think a $350 refund would be reasonable. Craig (From Brad): I disagree, the last 2 times I came over there wasn't even a leak. I have gone beyond being reasonable and in reality I should be paid for 2 service calls. (From Craig): Many would ask for a larger if not full refund under these circumstances. Obviously there was a very noticeable leak after the first visit and a much smaller but still noticeable leak after the next 2 visits. Please reconsider because I don't want to give you bad reviews

    Murphy Plumbing and Sewer Service

    Murphy Plumbing and Sewer Service

    5.0
    (12 reviews)

    After recently purchasing a new home in Schaumburg, it was obvious we needed to not only replace…read moreour 3 year old working horse of a sump pump, but also needed a battery backup system. Our home inspector and electrician both recommended Murphy Plumbing & Sewer so I called them for a quote. I spoke with Matt, who was very easy going and set up a free estimate. Dan came out and was very professional and friendly. He was informative about how our French drain/sump pump system worked. We got a verbal quote to install the new sump pump. After a little due diligence, I realized it was a very reasonable price so I gave the go ahead and scheduled an appointment. Matt came to do the job and was very courteous and professional. He helped fill out the warranty paper work and did the job fast and helped explain other features of our new house. He cautioned us that our hot water was at the age where we should look for signs that it needed to be replaced. He emphasized it still had some time left and I always appreciate how there was no pressure or upselling. It feels good knowing I have a reliable plumber and I highly recommend this small business.

    Impressed with this company! They fit me in their schedule quickly; made needed repairs with…read morereasonable fee. To me standing behind your work is even more important than the original job. I highly recommend Murphy Plumbing in Roselle because of their responsiveness, timeliness, professionalism, and customer service. Definitely is the only plumber I'll go with in the future. Fair pricing, great service. Matt, the owner, cares about each customer. Thanks, Karen

    Drain Master - plumbing - Updated August 2026

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