UPDATE: Cristina's response is a non-response. It has nothing to do with my not agreeing with your tech's 'diagnosis', nor your inability to make everyone happy. And yes, you didn't do work for me nor charge, me, i believe i said that in my initial review, I hired a different plumber that was honest about what needed to be fixed. But thanks for repeating what i wrote as smoke and mirrors to the community. Ben didn't even examine the pipe that was leaking, he didn't even turn on the water to test the leak and see where it was coming from!!! The first thing he said to me when he went under my sink was, "I know im not here for this, but you'll be glad that i am here for this'. Ben knew 10000% that he planned on selling me on something that I didn't need. His entire intention was to sell me on PEX piping and replace the pipe going out of the house and then sell me on a whole home water filter! He was going for large upsell instead of simply replacing the p-trap piping set up. That's dishonest. And I love how you hide behind, "may God Bless You". Shame on you for using the lords name to cover up your fraud. Not very Christian of you.
Sad to say, this company lied/misled about what was causing the small leak under my kitchen sink. It was clear as day that the leak was coming from the TOP of the pipe attached the garbage disposal. When Ben the tech arrived he immediately went right for the pipe that goes from under the sink straight out of the house, took out his iphone and took a level measurement of -1 degree. I guess we're using iphones as plumbing tools these days...... Meaning the pipe was -1 degree off-level, which he states that because of the -1 degree off level the water and fluids in the pipe are rolling back into the p-trap and causing PRESSURE to build up and thats whats causing the leak. He also stated that there are a lot of contaminants in water that will cause a 'pin hole leak' out of one of the copper pipe connectors and i need to buy water filter to prevent that, and of course, they sell those very same filters. And i also need to replace that copper connector as its showing signs that the leak is IMMINENT. He even had me go to a non-profit website, put in my zip code and see the list of contaminants in the water in my area, i guess to scare me into buying a filter.
In order to do the work he claimed we needed to get done, he needs to replace the pipe that leads out of the kitchen, and go outside and break the outside of my wall in order to replace all of the pipes and connectors. This bid came in at $2500. Which also included a membership to their company! WTF?
For what was supposed to be a small quick leak job, he's now at $2500.
I just sat there letting him go through his sales pitch knowing he was full of it.
He never once turned on the water to see where the leak was originating. I will repeat that, He never once turned on the water to see where the leak was originating. He was laser focused on that pipe going out of the house. He even went so far as to show me photos from the very same job he completed the day before for another customer that probably didn't see the upsell happening. What are the odds of going to 2 houses back to back and both houses have the same issue with the same pipe leading out of the house? Just a sales technique. Sell the customer on something they dont need.
If gravity was the issue here, which is what he said, the water was rolling backwards because of the 1 degree issue, can you explain to me how all that water would go up past the p-trap up 14" to the top of standing pipe out of the garbage disposal to then leak through the faulty threads? Yes, thats right, faulty threads. See, i had another plumber come out after this guy tried to rip me off, and the new plumber fixed my leaky p-trap setup for $300. The other pipe that was -1 degree off was fine, no need to replace it or break the outside wall.
I asked him multiple times, if I do the work he was trying to sell me on, will that fix the leak, and he responded multiple times YES. Turns out he was also going to replace the p-trap piping set up at the same time since they were glued together, so technically, yes, i would get new p-trap piping set up. Problem is that i didnt need to do all of the work he was selling me on, i just needed new p-trap piping set up. Thats it.
Please folks, stay away from this company. They will not provide you with what you really need to fix your problem, they will upsell you as much as they can and rip you off. read more
