I knew from the first company I called that there were complications to replacing my very old gas…read morewater heater, so I called Texans Water Heaters for another opinion. Brandon immediately recommended switching to electric would be the most cost effective. He called an electrician he has worked with, who turned out to be very reasonable and someone I will use in the future for my electrical needs, and the day after that work completed, Brandon & William quickly capped the gas line and replaced with a new electric water heater. Brandon was correct electric was much more reasonable price, in my case, than replacing with another gas water heater. Very happy I called Texans Water Heaters and pleased with their services every step of the way.

THE MOST EXPENSIVE ONE HOUR REPAIR IN HOUSTON…read more FIVE DAYS WITHOUT HOT WATER. A $1,000 LABOR QUOTE FOR A REPAIR THAT TOOK ABOUT AN HOUR AND THEN TRIED TO HOLD PARTS THAT BELONGED TO ME HOSTAGE WHEN i WANTED TO GET THE REPAIR DONE BY ANOTHER COMPANY. BASED ON MY EXPERIENCE, TEXAS WATER HEATERS SEEMED FAR MORE INTERESTED IN MAXIMIZING THE SERVICE BILL THAN HELPING RESOLVE THE PROBLEM. I CANNOT RECOMMEND THEM. USE EXTREME CAUTION AND GET A SECOND OPINION BEFORE APPROVING ANY REPAIR WORK. We purchased a Navien tankless water heater from Texas Water Heaters in December 2023 (their recommendation), including installation of a new electrical outlet. When the unit stopped producing hot water less than three years later, we expected a straightforward warranty repair. Instead, we spent five days without hot water while Texas Water Heaters turned a relatively simple repair into a frustrating and expensive ordeal. The technician initially told us the motherboard had failed, they were getting weird electrical readings and that labor would be covered because Texas Water Heaters had installed the electrical outlet. Texas water heaters then brought in an electrician, who claimed the outlet was functioning properly. After that, Texas Water Heaters changed course and presented us with a quote of $1,000 in labor (because we hadn't purchased their service package/labor warranty at time of install) to replace a fan and PCB control board, despite the parts being covered under warranty. YES, THEY TRIED TO CHARGE $1000 TO REPLACE TWO ELECTRICAL PARTS COVERED UNDER MANUFACTURER'S WARRANTY IN ADDITION TO THE $89.00 service fee just to come out! The THOUSAND DOLLAR estimate to replace two electrical components IMMEDIATELY raised red flags. I contacted another Navien-authorized service provider, who told me the repair should take about half an hour and that their hourly rate was $175. Unsurprisingly, I chose the second company. The situation became even more frustrating when Navien informed us that Texas Water Heaters had arranged for my warranty replacement parts to be shipped to their office instead of my home. Navien further explained that because Texas Water Heaters had accepted delivery of the parts on my behalf, Navien would not send replacements and I would need to obtain the parts from Texas Water Heaters. When I called to request my parts, I was initially told they had to be returned to Navien. Only after I requested written confirmation that Texas Water Heaters was refusing to release parts that belonged to me did they call back and suddenly agree I could drive over and pick them up. The second service company completed the repair, installed the warranty parts, and performed a full tune-up for a little over $300.

Rob was excellent, the first to call, showed up exactly when he promised, stuck to his price quote,…read moreand quickly diagnosed that the issue with my condenser was just a burned wire, not the more expensive repair I expected. What impressed me most was his integrity. He reduced the price based on the actual issue, which showed major honesty and professionalism. That kind of integrity is rare. I would absolutely use Rob again and highly recommend him.

I needed my kitchen faucet changed out due to a leak and Robert @ Problem Solved Plumbing, AC &…read moreElectrical was outstanding. He was professional, knowledgeable, and took the time to explain everything before getting started. The work was done efficiently and with great attention to detail which told me that he truly cares about doing the job right! He showed up on time, had a great attitude, and made the whole experience stress free. These days It's hard to find reliable service like this now days! I highly recommend Robert if you want honest, quality work!

Absolutely awesome service! Easy to schedule showed up on time and did great work at a good price.read more

Great service and fast response to our leaking hot water heater. They replaced both of the aging…read moreones, replacing just the parts that were needed, all at a good price, and professionally done. Will definitely use again if the need arises!

The worst possible situation is when your doing laundry two days before Christmas and a major leak…read moreoccurs. To make matters worse family is on its way to visit. We called Right Choice. Told them it was a serious issue and if anyone could come by on the 23rd. Without hesitation we were told Travis would be there within the hour. First off, Travis was courteous and knowledgeable. Took his time to trouble shoot. Found the problem and cleared out the issue. Epic save for Xmas weekend. After it was done, Travis went around to see if there were any other troublesome issues. Shared them but wasn't pushing to fix. Another plus. They could've charged and arm and a leg to have him come out. But it was reasonably priced and will be used again.

We called them a year and a half ago and were very happy but the latest visit seemed too expensive…read more Two years ago they replaced a whole toilet for $229, which was great, so now charging $125 just to tighten the toilet pump seemed like too much. The guy was great (friendly, professional , knowledgeable and punctual), he checked everything for potential problems, so there's no problem with the quality of the work or customer service, but for something that simple the $60 visit charge should have been folded into the labor costs.

Great plumbing company, my hot water heater went out and they had a new heater installed the next…read moreday, very professional and high quality parts for fair price, I would definitely call them again

I gave them a second chance today after an initial call requiring a 4-5 weeks wait for a readily…read moreavailable part they somehow couldn't get, only to leave my issue worse off than started. Another company got the part in their van and was done in 15 minutes. Today, had Rick come out to snake a drain, which i was charged a co-pay by American Home Shield. He came out and said he couldn't snake the drain under the sink cause he could cause damage that wasn't covered by American Home Shield. Instead, he wants to cut thru an AC vent for $650 to snake the drain. Logic didn't make sense at all despite asking him multiple times. Also, the leaking P trap got worse after he took it apart, which just needed a new washer, which he failed to recognize or fix. So for my co-pay, he did nothing and made the leaking P trap worse. Call the same 2nd company, and they were puzzled by his logic, called it a scam. They snaked the pipe and fixed the P trap in 15-20 minutes for $150. I hate writing reviews, esp bad reviews. But this company is unethical, dishonest, deceitful, fraudulent, and scammy. I will never use them again. And American Home Shield will do nothing about this type of behavior and practice. Beware!!!

James and Jim (owner) were very responsive and patient with all my questions and taught me why some…read morethings weren't recommended and why they were with a water heater replacement. I didn't feel pressured at all to "close a sale" as I'm working with other projects at the same time for the house. Virgil was apart of the team that did the installation, he did a pristine job. I requested they install a storm collar on the roof for the water heater vent since it was missing from the previous home owner, and they installed and painted it to prevent rusting. I requested they also install the drain line from the drain pan to drain to the exterior of the house, which it wasn't before and only into the garage. They accommodated my requests, were patient, didn't upsell, and have transparent pricing on their website, no gimmicks. Great business model. They got me in touch with a general plumber for other plumbing needs, too. I highly recommend Water Heater Pros for everything water heater related.

The Water Heater Pros did an amazing job. From inquiry to invoice I am highly satisfied. They…read morereached out immediately, helped me understand the process and my options for installing a new water heater. Supported me as I'm out of state, worked with my tenants, arrived on time, worked quickly and was clean. I highly recommend. Very affordable pricing.

Hi! If anybody needs a plumber, I highly recommend Joe the Plumber they are literally the best…read more They get things fixed quick and very nice people

I called on Saturday morning to request service for clogged drain. No answer and was told that…read more"voice mail box has not been set up". A lady called back a few minutes. I expanded the issue. she said she was driving and couldn't take the information. she asked that I text my address and issue. I did that and received a text back saying that some one was on the way and would be here in 15 minutes. He arrived and suggested that the sink be completely "replumbed" and said he he could fix it now for a price of $597. I agreed to have the work done. He left to get parts. When he got back he went to work. When he showed me that it was done. The clog was cleared and there were no leaks. He had used very lightweight parts (much smaller than he replaced) to fix it. The parts he used are listed at Home Depot for less than $20. I had agreed to the price so I paid him. He said my receipt would be emailed. it was not. This was Saturday and the following Monday was Labor Day so I called on Tuesday. when I got the receipt it didn't have any pricing details. It showed the work that was done and the total price. $597 to fix a clogged drain. I asked for a breakdown of parts, labor and how much surcharge for work done on Saturday. I asked if there was extra charge because of holiday weekend. I was told that someone would call me back. No one called. I paid almost $600 to unclog my bathroom drain because I approved the work and the price. I expected better quality parts and an explanation of the charges. I won't use this company again. Very much overpriced and no customer service from the office. UPDATE - September 18: After posting this review, a company representative contacted me. On September 9, he emailed me stating that after discussing the $597 charge with ownership, they agreed the rate was "a little higher than usual" and would issue a $147 credit. I thanked him and again requested a breakdown of the original $597 charge for parts, labor, Saturday service, and any holiday-weekend surcharge. I still have not received that information. Today I received notice that the refund will be $127 instead of the $147 promised in writing, with no explanation for the $20 difference. I appreciate the company responding and offering a partial refund, but I am disappointed that the refund amount differs from what was promised and that I still have not received an explanation of the original charges.

Quality work by a hardworking American. Replaced water heater in garage at my earliest convenience,…read morequickly and cleanly. Left zero clean up for me- which as you know is a blessing when dealing with hired help! Saw external cleanout lid was broken, so took initiative and replaced, too. Very affordable! Thank you, John! Would recommend his services to anyone and WILL use again.

Absolutely a 5 star job. John is communicative and knows his stuff. He offered tips and…read moreexplanations for everything he did and solved our issue, we were thrilled! His price was honest and fair and I'm so glad to have a "go-to" plumber!

Used these guys when I broke the plumbing under the kitchen sink. They we're able to respond…read morewithin a day. Happy to say friendly customer service, knowledgeable plumber, very reasonable cost, and he made short work out of the problem!

Excellent service! If you're looking to suppport a business that does phenomenal work, honest and…read morefair pricing, gets the job done in a reasonable amount of time, then you may want to consider hiring this company. From start to finish, he told me what the problem may be over the phone, the trip fee goes toward the service, and his price was extremely fair. Great job!

Very quick to answer the call and come out on short notice! They did a great job explaining things,…read morenext steps to prevent problems in the future, etc.

Great prompt service and gave me options for my repair. I will use Cooper Plumbing again.read more