Although the iPads are cool, there are useless if your food doesn't come. Their customer service is poor and unhelpful as well. Won't be coming back. read more

Service was absolutely atrocious. Our group waited an hour for our first order and even when it arrived it was wrong and tasted below average. Another one of our groups waited 3 hours for their order and we're given a few appetizers. I will never recommend this restaurant and will avoid it like the plague. read more

Terrible service ! " my server " was extremely rude to me from the start ! Telling me it's " all you can eat not all you can waste " I will not recommend this establishment to anyone who is looking for good service ! After asking for the " manager " apparently she was the manager! First of all learn how to speak to ur customers or no one is going to eat there ! I won't be going back there again ! read more

Food was good but the service is terrible. Waited in line for over 10 mins and there were many free tables. They wouldn't take any of our dishes away so it piled up at the end. We asked if they could take them away and the waiter told us that he would bring us a cart later... We ended up putting the plates on an empty table. read more

Came in again on December 27. Consistent with my previous review, service is very poor.

I love the presentation, and the idea of using an ipad! I get to see what I'm ordering and get a feel on what it could potentially taste like! Lol.. the quality is really good, I actually tried going about 3 days ago and there was a HUGE line up. I guess that's the proof, no? I like the quality of the sushi and everything else, it's flavorful as well which is a hit or miss in sushi places. The only bad that I have to say about them is.. They sometimes don't bring everything you asked for to the table.. But honestly, that's not a big deal.. I just re order it again and usually that does the trick.. although ideally I wish I wouldn't or *Shouldn't* have to do that.. They need to work on that.. Besides that.. I will keep coming back to this place when it comes to sushi.. Plus it is close to the area I am staying in! read more

Pretty standard AYCE sushi restaurant. No more expensive or cheaper then the next place. You can also order A la carte. Service is pretty good. Quick and efficient. Ambiance is clean and modern. Food is your standard sushi/ oriental fare. The one thing that knocked them down a star is the additional charge when substituting an item from their party trays. Even if the item you wish to change is a lesser cost, they will still charge a minimum of 2.00 per item. Kinda a rip-off for customers. read more

My husband and I came for a late lunch. Got most of what we ordered and now I'm sitting completely ignored for the last 40 mins. Still waiting on one dish. Husband had to leave so now I'm by myself. This is interesting... read more

Ordered all you can eat. They forgot two items. We told them and they still did not bring them. Had to ask for a tea refill. Way too much tempura bits inside the sushi. Not impressed. read more

Usually when I have been here in the past it has been amazing but lately in the last couple of months this places sushi and service has been going down hill. Recently when I was here took them 25 minutes to bring our first order out and after it FINALLY came it was all cold and even after that our next order took forever and was still cold after speaking with the manager all she could say is that it was due to a shift change but how many cold dishes can you bring out even after just complaining the manager personally brought out our food and it was STILL COLD, so needless to say for the price u are paying you are better off going somewhere else. read more

My friend introduced me to this hidden gem back in September. I live in an area where every other restaurant is all you can eat, but this place takes the cake so I don't mind driving 40 minutes for some awesome sushi! The variety is amazing! From sushi to curry...you get it all. I absolutely love the avocado salad, I could eat 10 orders of it. The decor is very chic, great place for a date, have a birthday party, night out with the girls, or just a nice dinner to catch up with an old friend. The first time I went there the service was super great! The second time it was alright. They were busy so I could totally understand. Definitely try this place out if you haven't been here and don't forget to try the avocado salad :) read more

The service here is pretty great they could be alittle fast but it is decent i will say that at the least. Their sushi quality i must say is good but their teppanyaki is not the greatest they have some work to do on their sashimi as well but the greatest but not the worst it is acceptable ill leave it at that read more

By far my favourite restaurant in Pickering. I find myself craving their food all the time! I usually go around once a month. It is a little bit expensive for the all you can eat dinner, but I have always left fed, full and happy! The servers are attentive and always checking in, but never in an annoying way. I just recently went to Makimono in Pickering and it just does not compare to Dragon Rolls. read more

I tried to eat here twice and both times had burning diarrhea after. All I ate was avacado pizza ( which looks like avacado and rice) and plain salad. None of these ingredients usually set me off so I am wondering if it is something like lots of msg in their food or a chemical put on the avacado so it doesnt turn brown. . Anyway after trying twice, I wont be eating here again. read more

So yummy! Food was quick and service was great. This is our favourite Japanese place in Durham region.

Food is excellent! However, the service is awful, especially during lunch time. The servers drop off plates as if they are passing by, with no eye contact or a word. read more

Not really an authentic Japanese restaurant. More like one of those Asian fusion places offering dishes from Korea Thailand etc. As confused as their identity is the ayce is decent and the staff is quite efficient read more

The lunch deal is great and they always give you spring rolls, a side salad and a soup to begin with - its not even on the menu. My garlic shrimp was large for a lunch portion and the quality was top notch too. Just wish I didnt have to ask for a fork everytime (it comes with chopsticks as standard)! read more

Worst restaurant experience of my life. Went to dragon rolls at 9:45pm after work for sushi. They are said to close at 10:30pm, we thought there would be no issue. Upon arrival we were told all you can eat gets ended at 9:30, even though there is nothing online explaining this. So we then chose to order off the menu, we get our food and are enjoying ourselves up until around 10:10 when the manager comes up and requests us to pay for our meals before we have even taken our first bites. We comply and soon after our payments are taken the music is turned off. 5 minutes later at the LIGHTS are turned off, mid meal sitting in almost darkness. At 10:28 an employee comes up and tells us they are closing and that they will bring us take out containers because we were only half finished our food. When we get the take out containers my friend did not even have enough time to put the food in before the manager comes up and tells us it's 10:30 and we have to leave right this second. So disrespectful and will never be returning there ever again. Urge other people to stay away. read more

This review may sound biased and, perhaps, paid for, but I assure you it isn't. I'm a person (I'm in the public relations field) who will not hesitate to write a scathing review of a place if I've found something inadequate (and I have pretty high standards when it comes to customer service). On the other side, if a place is good, I will not hesitate to write a positive review, commending their quality. The first thing that I was impressed by was the size, decor and style of the restaurant. Most sushi spots, especially AYCE, are bland and basic, however, this place looked like a nicer restaurant, perhaps even a higher-end lounge. Also, upon walking in, we were politely greeted by Jordy, one of the servers, who took the time to explain the iPad ordering system to us. At the majority of other restaurants I've been to, staff is rude and, either, don't speak English or just pretend not to; here, communication is clear and professional. Staff isn't always 'in your face' and the iPad ordering system allows you to take your time ordering and eating, so when you're ready for the next round, you just click the app and the server comes to your table - they don't hover waiting for you to order more and get out. They are prompt with their table clearing and bringing the food, as well. The dinnerware (plates), are good quality and have style, they use actual GLASSES for drinks (not the plastic ones that most places use), and the chopsticks are REAL - not the packaged wooden ones that give you a splinter! Overall, the venue, staff and customer service get a big thumbs up from me. Dragon Rolls didn't get a full five stars from me because I wasn't overly impressed by the food. This could be me talking after YEARS of AYCE sushi, which eventually all blends together, but the food didn't taste bad; just the same as it has for the last 10 years at every other AYCE sushi spot. The presentation was lovely and what I really liked is the limited use of rice - I love hand rolls, but they usually have a tiny piece of fish and are loaded with rice - today was the opposite. An equal balance of fish and rice, perhaps more fish than rice, made eating them enjoyable (and I could try a variety of things because I wasn't stuffed!). The menu is quite varied, with thai, japanese and chinese, so there's something for everyone. The only reason that I wouldn't go back again is because I think I am officially done with sushi, but I would DEFINITELY recommend it to someone looking for AYCE (priced at $14.99 lunch during the weekdays), and the decor and friendly staff (and the private room at the back), make it a great place to entertain! read more

Slow, terrible service, and below average food. A table should not have to wait 2 hours only to receive a couple of seaweed salads. 0/10 would not recommend. Unless I secretly wanted to ruin someone's night. read more

I came with my team after a full day of paddling, looking forward to eating lots of food. However, barely any food was brought to our tables over a span of 2-3 hours. We tried to talk to the manager, but the servers told us that the manager did not want to talk to us! It is absolutely unacceptable for any restaurant to provide such bad service to customers. If you want to go to an AYCE restaurant, I recommend going pretty much anywhere else instead of Dragon Rolls. read more

Dragon rolls is acceptable for Pickering but definitely falls behind the Scarborough AYCE choices. I visited with some friends last week. I liked the ipad ordering menu but found that orders took a long time to arrive and some things needed to be reordered since they simply didn't come. I found the quality of the thai items such as pad thai and their soups to be quite good but the actual sushi rolls were very small and the slices of sashimi were very thin. Price was average for AYCE and the range of offerings were good. I just wish the service had been a bit faster and that the rolls and sashimi were more tasty. I probably would still return because its decent, it just left me hoping for a bit more. read more

Cant understand all the reviews stating there is fast service here. Service is horrible. Dishes are stacked at the station waiting to come to the tables while chefs are laughing amongst themselves because nothing is moving. Didn't get half our order. Tables around us were just as frustrated and manager was jumping around taking orders on missed items. I understand that most all you can eat sushi places are like this but this was to the extreme. Never going back again! read more

This restaurant establishment operates in a manner that is absolutely unacceptable. Their service was dreadfully slow, their waiters unapologetically unattentive and their managers irresponsible. Allow me to describe our experience. Our party received less than 20% of our ordered items after waiting 2.5 hours. None of the sushi and only a small plate of sashimi ever materialised. Ice cream took another 1 hour. After bringing up our concerns with the waiter, we were quickly dismissed and the restaurant refused to acknowledge any fault. Requests to discuss this matter with the manager were denied without any reasonable explanation. This is a most dishonest way to run a business. And I would highly suggest that one steers far away to avoid a bad meal and unpleasant environment. Sure, the ipad ordering system is neat and the decor is better than average - but at the end of the day, these small features don't do anything to wash away the sour taste that this place has left. read more

This was the single worst AYCE restaurant experience I have ever had in my life. Having eaten at many AYCE restaurants, I don't expect great service, but I have never experienced terrible service like this. Our table of 7 received very little of the food that we ordered. We did not receive any of the sashimi we ordered over 2.5 hours, or even the miso soup that we ordered, which doesn't exactly take long to scoop out of a pot. We talked/complained to four different waiters over 2.5 hours, while other people arrived after us, got their orders within 5 minutes (as per their own description), finished eating, and left before we got any food. All four said that our food was coming soon and none of the came back to answer our questions. People from other tables took pity on us and offered some of their food since they saw we had none for hours. Eventually, we complained to the head waitress and asked to speak to a manager. The waitress refused to let us speak to the manager or owner (who was in-house). After speaking to them herself, she told us that the manager did not want to speak with us, that they would not offer us any discounts, and that they would call the police if we did not pay in full. The waitress told us only the manager or owner had the authority to give us any discounts, but they refused to speak with us. I asked her if the manager or owner cared about their customers or customer service and she said of course, which was obviously a lie since they refused to see us after repeated requests to speak with them. After such poor service, lack of cooperation, and threats to call the police when we politely requested to speak to the manager before paying, we gave up and left unsatisfied and hungry (how can you leave an AYCE place hungry?!). Will NEVER come here again. read more