This review is not about a specific location. It is about the entire company…read more Seriously, there needs to be a negative star option. I called about the information I received regarding the removal of my device, the text message said there's a $45 return fee, the representative I spoke to said $70. After waiting on hold for over 20 minutes with another representative in the Credit/Collections department to verify the increased costs, she came online and pretended not to be able to hear me, so I had to call back. Rebecca, another representative in Credit/Collections, had the worst attitude and spoke to me as if I'm an elementary school student trying to figure out 2+2. Very rude, extremely condescending. I have left multiple messages with management regarding payment issues, requesting documentation, and have yet to receive a call back regarding my immediate concerns. For a company that holds it's clients lives in their hands, they have little to no regard for the people they serve, it's all about the money. Seriously, if you are able to go with another service provider I highly recommend doing so, save yourself the time, money, and frustration. Now I have to resort to sending a certified letter in an attempt to get my long standing concerns addressed. This company is horrible. The people who work here are poorly trained. It seems Management doesn't exist.

Everything around this business is shady from the initial call with the 1800 number to the actuall…read moreinstall and payment.and they wont tell you about the extra here and there charges that add up to hundres till afternthey put it on your car...and if youre on probation which ii wasnt luckily.they wont tak it off if you ask them to.... I called just for a quote and the telemarketer who clearly needed the sale made me giver all my info before g8ving me the quote she just kept telling me she has to " go through the process for the quote" which was signing me uo for an install appointment without my permission then told me it would be $55 if i missed the install appointment. She never told me how much it would cost.then told me it would be $40 righ now for booking the installl...i almost hung up on them tight there...i wish i did.but tshe used care salsedmen'd me by saying "let me ask my manajer to get that down"..then she came right back it "i can do it for $20. So i said ok.then the appointment was for a week away.ithey asked for my cell and i sad no.(i know what happens when you give a company that has contracts with the state gov happens ..you get amillion adverts to your text messages) so she lied and said they would only send 1 text...bullshit i got 4 texts a day for 6 days till the appointment...now the fucking install nightmare....i went there 1 hour early found out its first come first serve not appointment so i actually got lucky on that because they never said anything about that from the initial call.first sign in the window says " SEND ALL COMPLAINANTS TO THIS EMAIL....."....good start.then they refuse to tell hou how much saying they dont know untill its on the car how much it will cost..another pile of bullshit because i said then stop im leaving...then all of the sudden they were able to come uo with $260 .proving they can get the price before putting it on...see 99% of people getting this are on probation so once its on they feel like they own you( ill get to that later)so now they take 3 hours to put it on and it doesnt work so they tell me to pull in the bay and theyll swap out the head.i sat in the bay for 30 mins with my car running and 4 people now behind me on their lunch breaks to get this done.they couldnt figure it out so i said how much to take it off and with a shit eating smug look on his face he said" we have contracts witht he states so yiu cant take it off" and i said im not on probation prick this is for atotally diffrent deal .now youre going to take it off for free and they did....also they dont tell you about the $25 fee every 2 weeks to have them " download and recalibrate" your box...its fake and just a fake reason to charge you more.also if you miss or ness uo 5 times its $75 to fix.and if for anyreson it gets locked uo you have to tow it to a smartstart at your own expense....just another greedy product of retired judged im sure creepy shady scumbag business practices yiu can see a mile away.but they're counting on people on probation who dont know anybetter and dont know they can say go f yiurself when yiu get padded charges thrown at you just to see what Extra they can sucker yiu out of...its feels like playing 3 card monty with theses scumbags the courts made....go somewhere else and ask 100 questions dont put it on till you know all the prices and add ons because if you are on probation they know they can say it costs 4000$ after its cause u cant take it off without getting in trouble with your PO so the6 got you by the balls but like i sa8d im not on probation so fuckem and the greedy State of Texas!

First off, the company you call tells you they're going to call you five minutes later so you can…read moretalk to the locksmith, they didn't call me till the next day. I needed to get a new key fob programmed, and the guy that came out didn't even do it correct. The key was cut wrong and it was missing a chip, so my key fob stopped working two weeks later. I could never get a hold of anyone again. Wasted $200+.

Apparently this company is under the Doc & Lock umbrella, and we had to go through them to get any…read moreinformation on the super shady people responsible for our emergency lock situation. As you can see from the photo of the invoice, the math for our lock situation is absurd in so many ways. We are putting this company on blast in every outlet possible so no one has the same experience

I'm sharing my experience because it was extremely stressful and time-consuming, even though I was…read morenot the person who originally contracted with Smart Start. I purchased a used vehicle that still had a Smart Start ignition interlock device (IID) installed from a previous owner who had been in the MA RMV Interlock Program. I had no account with Smart Start and no contractual relationship with them. After buying the car, I worked directly with the MA Interlock Program, which issued written authorization for the device to be removed. Despite this, Smart Start refused to remove their equipment unless I paid over $2K in fees that belonged to the previous owner. I made it clear I was willing to pay the standard removal fee (around $345), but Smart Start did not respond to my request or legal action and continued to insist on payment of someone else's debt. Because of this, I was unable to register or legally use a car that I owned, even though the RMV had already approved removal. I even contacted the MA Attorney General's Consumer Protection Division, who advised that the situation would likely need to be resolved through small claims court due to potential violations of consumer protection laws. What made this even more frustrating is that the IID had already been marked as lost/stolen in Smart Start's system, yet they still refused to recover their own equipment -- even when I offered to pay the standard removal fee. I hope Smart Start improves how they handle situations like this, because no one should be put in this position over an account they never opened.

Court issued a removal i went with document then told i would receive a notice from corporate…read morethat i could COME BACK for remove in 3-5 days he FAILED TO TELL ME AT THAT VISIT that i had to enter document into system while there went today and did enter after a staff with brains fixed issue two wasted trips half the staff as useful as chimps

Bobby is amazing. He's understanding, caring, and exhibits excellent customer service!read more

Amazing people very nice and professional.always worked with my schedule and were very fast with…read morethe removal

I can't remember her name, but the female technician is always so nice and efficient! I really…read moreappreciate how accommodating and professional she is!

The workers at the window and the ones that instal the equipment are some or the rudest people I've…read moremet. I recommend going to a different interlock device place if you can, you don't have to go to Smart Start. There's plenty of other places, you have options, that actually will help and won't treat you like shit.

I feel sorry if you have to use this company. They are crooks and will not do anything to assist…read moreyou. They knew my truck was going to be repossessed and held the approval to remove the device from my officer for over a month, then when finally they decided I could have it removed they were too busy that day to perform the service. That night my truck was repossessed and they want to charge me about $300 to go retrieve it. CROOKS

This review is not about a specific location, it is about the entire company…read more Seriously, there needs to be a negative star option. I called about the information I received regarding the removal of my device, the text message said there's a $45 return fee, the representative I spoke to said $70. After waiting on hold for over 20 minutes with another representative in the Credit/Collections department to verify the increased costs, she came online and pretended not to be able to hear me, so I had to call back. Rebecca, another representative in Credit/Collections, had the worst attitude and spoke to me as if I'm an elementary school student trying to figure out 2+2. Very rude, extremely condescending. I have left multiple messages with management regarding payment issues, requesting documentation, and have yet to receive a call back regarding my immediate concerns. For a company that holds it's clients lives in their hands, they have little to no regard for the people they serve, it's all about the money. Seriously, if you are able to go with another service provider I highly recommend doing so, save yourself the time, money, and frustration. Now I have to resort to sending a certified letter in an attempt to get my long standing concerns addressed. This company is horrible. The people who work here are poorly trained. It seems Management doesn't exist.

I was locked out of my SMART START device even after I paid. There is no customer service after…read morehours so I will have to wait until Monday. I don't think you realize how a system error like this can mess up someone's life. I was also told it would be $389 for the first three months yet I am being charged $488 for three months.

I came in for windshield tint and had a great experience. My husband is particular about…read morecar-related things and Johnny was very reassuring in the level of quality the shop was able to offer and guaranteed the work. We called around to several shops before choosing Texas Sunshades and it was the best deal we found. ($200 for Llumar Air 80 tint on a 2023 Kia Sportage) Very pleased with everything and will go back with future vehicles. I will say, the lobby/office is not really a place you'd sit and wait for a few hours (small and very warm during our August visit), so plan to have a ride elsewhere. Or walk down the road to McDonald's like I did

Johnny is great - he installed my front and back cameras to capture all the horrible drivers on the…read moreroad. Yes, I said it - there was a man driving - that decided he needed to be before everyone, driving on the shoulder and pushing his way through as I was talking with my husband (hands free) on the way home - the man was so inpatient that he drove on the shoulder and I was the one who let him in and he decided to keep hitting his brakes and threaten me that I had to dial 911 and give them the tag number - so these cameras will come in handy to record the violent me first behavior on the roads that are now a permanent effect these days. People have become so rude and don't know how to communicate or show common courtesy to each other since the covid lockdown. Back to Johnny - wouldn't ask for a better person to do business with - he is top of his craft - actually my husband is going back to have his front windows tinted. Thank you Johnny