Bobby is amazing. He's understanding, caring, and exhibits excellent customer service!read more

The workers at the window and the ones that instal the equipment are some or the rudest people I've…read moremet. I recommend going to a different interlock device place if you can, you don't have to go to Smart Start. There's plenty of other places, you have options, that actually will help and won't treat you like shit.

I feel sorry if you have to use this company. They are crooks and will not do anything to assist…read moreyou. They knew my truck was going to be repossessed and held the approval to remove the device from my officer for over a month, then when finally they decided I could have it removed they were too busy that day to perform the service. That night my truck was repossessed and they want to charge me about $300 to go retrieve it. CROOKS

This review is not about a specific location, it is about the entire company…read more Seriously, there needs to be a negative star option. I called about the information I received regarding the removal of my device, the text message said there's a $45 return fee, the representative I spoke to said $70. After waiting on hold for over 20 minutes with another representative in the Credit/Collections department to verify the increased costs, she came online and pretended not to be able to hear me, so I had to call back. Rebecca, another representative in Credit/Collections, had the worst attitude and spoke to me as if I'm an elementary school student trying to figure out 2+2. Very rude, extremely condescending. I have left multiple messages with management regarding payment issues, requesting documentation, and have yet to receive a call back regarding my immediate concerns. For a company that holds it's clients lives in their hands, they have little to no regard for the people they serve, it's all about the money. Seriously, if you are able to go with another service provider I highly recommend doing so, save yourself the time, money, and frustration. Now I have to resort to sending a certified letter in an attempt to get my long standing concerns addressed. This company is horrible. The people who work here are poorly trained. It seems Management doesn't exist.

I was locked out of my SMART START device even after I paid. There is no customer service after…read morehours so I will have to wait until Monday. I don't think you realize how a system error like this can mess up someone's life. I was also told it would be $389 for the first three months yet I am being charged $488 for three months.

I came in for windshield tint and had a great experience. My husband is particular about…read morecar-related things and Johnny was very reassuring in the level of quality the shop was able to offer and guaranteed the work. We called around to several shops before choosing Texas Sunshades and it was the best deal we found. ($200 for Llumar Air 80 tint on a 2023 Kia Sportage) Very pleased with everything and will go back with future vehicles. I will say, the lobby/office is not really a place you'd sit and wait for a few hours (small and very warm during our August visit), so plan to have a ride elsewhere. Or walk down the road to McDonald's like I did

Johnny is great - he installed my front and back cameras to capture all the horrible drivers on the…read moreroad. Yes, I said it - there was a man driving - that decided he needed to be before everyone, driving on the shoulder and pushing his way through as I was talking with my husband (hands free) on the way home - the man was so inpatient that he drove on the shoulder and I was the one who let him in and he decided to keep hitting his brakes and threaten me that I had to dial 911 and give them the tag number - so these cameras will come in handy to record the violent me first behavior on the roads that are now a permanent effect these days. People have become so rude and don't know how to communicate or show common courtesy to each other since the covid lockdown. Back to Johnny - wouldn't ask for a better person to do business with - he is top of his craft - actually my husband is going back to have his front windows tinted. Thank you Johnny

First off, the company you call tells you they're going to call you five minutes later so you can…read moretalk to the locksmith, they didn't call me till the next day. I needed to get a new key fob programmed, and the guy that came out didn't even do it correct. The key was cut wrong and it was missing a chip, so my key fob stopped working two weeks later. I could never get a hold of anyone again. Wasted $200+.

Apparently this company is under the Doc & Lock umbrella, and we had to go through them to get any…read moreinformation on the super shady people responsible for our emergency lock situation. As you can see from the photo of the invoice, the math for our lock situation is absurd in so many ways. We are putting this company on blast in every outlet possible so no one has the same experience

I'm sharing my experience because it was extremely stressful and time-consuming, even though I was…read morenot the person who originally contracted with Smart Start. I purchased a used vehicle that still had a Smart Start ignition interlock device (IID) installed from a previous owner who had been in the MA RMV Interlock Program. I had no account with Smart Start and no contractual relationship with them. After buying the car, I worked directly with the MA Interlock Program, which issued written authorization for the device to be removed. Despite this, Smart Start refused to remove their equipment unless I paid over $2K in fees that belonged to the previous owner. I made it clear I was willing to pay the standard removal fee (around $345), but Smart Start did not respond to my request or legal action and continued to insist on payment of someone else's debt. Because of this, I was unable to register or legally use a car that I owned, even though the RMV had already approved removal. I even contacted the MA Attorney General's Consumer Protection Division, who advised that the situation would likely need to be resolved through small claims court due to potential violations of consumer protection laws. What made this even more frustrating is that the IID had already been marked as lost/stolen in Smart Start's system, yet they still refused to recover their own equipment -- even when I offered to pay the standard removal fee. I hope Smart Start improves how they handle situations like this, because no one should be put in this position over an account they never opened.

Court issued a removal i went with document then told i would receive a notice from corporate…read morethat i could COME BACK for remove in 3-5 days he FAILED TO TELL ME AT THAT VISIT that i had to enter document into system while there went today and did enter after a staff with brains fixed issue two wasted trips half the staff as useful as chimps

This is our second appointment. They said they couldn't do it the first time because they needed 4…read morehours to work around my fiancé's hand controls (he's in a wheelchair and controls gas with his hands). Been here for an hour and a half already and they JUST NOW finished getting his profile together. Lots of short answers and brushing us off. They just took him back to let him watch the "how to" video and wouldn't let me watch it because I'm not the client. My fiancé is in a wheelchair and I drive 80% of the time, so it would be great if I knew how to properly use it too! Not friendly to disabled clients. They said our appointment was going to take 4 hours because they had to work around his hand controls. So, our plan was to drop off the van and Lyft home. After he finished watching the video, they were supposed to show him how to use the system. The video finished and no one was in the office so he came out. We sat... I heard laughing in the garage so I went out. Everyone was standing at the end of the garage talking and smoking. I asked them if someone could show him how to use the system so we could leave. He said we had to stay. I said we have to stay for the whole 4 hours? He responded, no, we're done. We'll show him in a minute. YOU NEED TO GO SIT DOWN AND BE PATIENT! I asked if I could watch the demonstration and he said no, only clients. At which point I grabbed my purse and started walking. HORRIBLE experience! WORST customer service EVER!

This company has been nothing short of a total nightmare for me! First off after their 2nd shop…read moreclosed down and they did not give me a phone call I have to drive hrs to the nearest shop. Then I asked them to take it out so I could use another company and they are holding my car hostage with their device! STAY AWAY FROM THIS COMPANY!!! STAY AWAY! You are warned! You are welcome.

Very unorganized company. They need more help, but I'm sure the company doesn't want to pay for…read moresome more workers. Getting ahold of someone in the office by phone alone is a hit or miss. There are fees for anything you can think of. It's obviously the only way they stay in business, making profit. Only pay a couple workers and force clients to pay hundreds of dollars. Typical.