I like Dr. Shah, I really do. He's welcoming, friendly and very knowledgeable about his work. I've come here a couple times and have recommended him to my family and friends. Now? Probably not. With the last two visits, I've walked out feeling horrible about them.. Mostly because of their customer service. I actually just got done with my visit and I told him how dry my eyes were with the current daily contacts he recommended me to get. He told me the reason was because my prescription is very high and that the contacts are slightly thicker, so the cause of them getting dry is inevitable. I didn't even get a chance to try different lenses, he just put me back on the same ones even when I told him they were a problem for me. Without even thinking, I just trusted him but then later realized there are A LOT of other brands and alternative dailies he could have tested me out with. But I went in there feeling like I had no options. The total came out to $578, and I went home and thought about my decision and decided to give them a call about what I could do about my situation and see if I could try a different brand. The answer was "Sorry, but we've shipped them already." Visit was literally 10 minutes ago. No refunds or exchanges with this place. I'm stuck with the contacts I felt weren't the right choice for me! Also, I want to mention that the receptionist Nelly is very rude. She came and sat me down on the optometry chair right before my appointment with Dr. Shah, and said "Sucks your mom's insurance couldn't cover your contacts this year huh?" Gives me a smirk and leaves. Had she stepped aside and let me know before my visit, that would have been a nicer interaction, but the way she talks to me I just can't stand it. From last year's interaction as well, she just sighed and rolled her eyes at me and made me feel like she couldn't give me the time of day to fill out paperwork. And please, do not call me "hon". And to Susan, you're a total sweetheart! Edit: Dr. Shah called me personally and apologized for himself and on behalf of Nelly's account. He provided me a refund for the contacts and has ordered new trials for me to test out. He was kind enough to explain his actions and he basically told me that under my mom's insurance, I am considered medically necessary so I only have a few brand options for daily contacts, but has owned up to his mistake in forgetting to let me know and that he is not here for my money. His team is doing everything they can to provide my best interest because they are not "intentionally ill willed". Thanks for recognizing me! read more

Great optometrist!! Their services are superior and they really take the time to give a proper contact lens fitting. You do get what you pay for. I highly recommend this office and this doctor. read more

Honest Honest Honest. Not that Dr. Shah needs another 5 star rating.... but here goes. Dr. Shah is extremely compassionate and listens to his patients to answer their questions. I have been here serveral times and hes great about getting you the right glasses for your needs. He does not try to over sell you something you don't really need. That is so rare in the medical field. His staff is friendly and his prices are reasonable. read more

Dr Shah Optometry - Optometrists Near Me - Bellflower, California

I'm new to the area and found Dr. Shah's office right here on yelp. I saw all the wonderful reviews and decided to check it out myself and I was not disappointed! Not only was Dr. Shah's office able to get me in the same day that I called, but I was greeted with such friendly service throughout my whole appointment. Susan who works the front desk was so pleasant and kind as she helped with the initial tests for the exam, then Dr. Shah himself was very kind and knowledgeable, he helped me understand what was going on with my vision and was able to answer any questions I had. Now here is where they went above and beyond. After my initial appointment I needed new glasses, so I chose some frames and they were ordered. Less then a week later they came in but I just wasn't quite happy with how they looked. The frames were a little lighter in color than I remembered as well as they looked big on my face. This was all my fault as I don't think I took adequate time to select them initially so I took them home and decided to try and get used to them. However, after a while I was disappointed as I really wasn't comfortable in them. So I called Dr. Shah and explained my situation and he kindly told me that I could come back in and choose new frames of equal value and that they would be replaced and all I had to pay was shipping. I was so thankful to Dr. Shah and his staff for being so understanding and helpful. No one wants to walk around wearing something they're not comfortable in; the staff knew this and did all they could to help me choose frames that I really loved! I will continue to come to Dr. Shah's for all my optometry needs as well as I will recommend him to family and friends! read more

UPDATE: Dr. Shah went above an beyond to address my concerns and correct the mistake on my prescription. He contacted me personally the entire time and reassured me he wants to make his patients feel comfortable with service and asking questions. I was able to use my previous frames for my new prescription and i couldn't be happier with the new outcome from my experience. read more

Professional service all around, from the moment they pick up the phone to the moment you walk into their office.

First time glasses wearer. This office was in network and in my neighborhood so I was hopeful I'd have a great experience. Happy to report they completely exceeded my expectations all around. Great office staff, great doctor, great selection of glasses. I highly recommend this office. read more

Was able to get an appointment the next day after calling. They have been taking care if my eyes for years! Staff is so helpful along with Dr. Shah! He answers any questions I have and does his best every year I go! read more

The 5 stars up there are definitely for good reason. I drive from across town for the eye appointment and contact/glasses renewal here. Caught my eye through a Groupon 3yrs ago & haven't went anywhere else since. The ladies holding down the fort in the front are always a delight to work with. Feels like family when you walk in. Dr. Shah has got that experienced swag. Lol. He asks good questions to see what your vision is like (aside from the actual exam), explains why the symptoms happen & offers different things to try as a fitting solution. Go here. The selection of frames is wide enough to choose a few from. They offer to ship to your house. Some parking spaces in the rear but also available street parking. read more

Dr Shah is the best!! I have keratoconus so I need to wear custom designed Scleral Lens. Last week in Las Vegas during my Grandmothers Funeral I accidentally broke one of my Scleral Lens. I had to go blind all week week until I got back home Monday. On my way home(9/13/2021)I called Dr Shah's office and he saw me right away that same day for an eye exam and within 3 days(today 9/16/2021) my new Scleral's are in my possession. Dr Shah and his staff are very professional, very welcoming, and they are very Clean considering all the Covid Protocols and mandates. This business is Very Honest and with my Scleral Lens I can now see 4K HD again lol. I'm so blessed to have found Dr Shah's Optometry Office. Thank you again Dr Shah and Staff!!! read more

Front Desk personnel is very friendly and efficient. They were able to accommodate my spouse. and I at the same time. And notified me via text when our glasses were available. Glasses on the other hand are extremely expensive and I was not provided my prescription. read more

4 years ago, I came across this clinic for a last minute eye and contact lens exam. Ever since then, I kept coming back for my regular eye exams because the staffs are very welcoming and helpful. Dr. Shah made sure that my eye health is well taken care of. I suffer from dry eyes and he made sure to recommend a list of good contact lens brands, contact solutions, and even eye drops, just so that my eyes can get better. I highly recommend this place! read more

I was in need of a new optometrist when Sears closed and found this business in Bellflower. The staff and Dr. Shah are all very friendly and easy to get along with. I feel very comfortable at my appointments here and would highly recommend to anyone in the market for an optometrist. read more

Sweetest staff ever. I have been a patient for 10+ years Dr Shah and Maggie have always treated my family like family! Great with kids and their service is superior! read more

Best optometrist I've ever been to! For the first time in many visits I found a doctor who's prescription was right on!! This office had such great reviews I was willing to drive the 25 mins to get here. Highly recommend!! read more

5/23/2018 Stay away from this doctor. Bait and switch. I made my appointment then was told he overbooked. Finally got an appointment and charged me double because I complained about the lousy experience. Most expensive Optometry in the neighborhood. He claims to be cheap but tons of hidden fees. The glasses or over the top expensive when its all made in China. Creepy and not trustworthy. Will never go back. By the way he tends to report all the negative post and pays yelp to have it remove. Stay away from this jerk. Really sleezy. He also sent me threatening messages if I dont remove the 1 star review. I will post my reviews on Google and other media just in case this Doctor decides to pay yelp again. read more

Hands down the best optometrist I've ever experienced!! The office is very quiet and peaceful. They welcome you with smiles and happiness it creates a very warm feeling. I started coming here about 3 years ago and I never looked back. Dr.Shah is amazing and so is all of the staff. They send you reminders via text so you don't miss your appointment. They also will answer any questions you have and never rush or pressure you as you're looking through the selection of glasses. It's the best experience and I'm pleased to say I have nothing but great things to say. If you ever get the opportunity to make an appointment you will not regret it. read more

Dr Shah has been my eye doctor for many years. Some time back I saw him for a retinal tear and he immediately got me an appoint with an eye physician to a laser repair. His staff is always cordial and he is a great eye doctor. My wife an eye both depend on him when it comes to eye care. read more

I would highly recommend Dr. Shah! Very thorough and excellent bedside manners!!! Front desk service was right on point, the office runs very efficiently. read more

My first time with Dr. Shah for annual vision check up. The entire staff is great and welcoming. Dr. Shah is very knowledgeable, he took time examining, answered all my questions, cleared my doubts. I didn't feel rushed at all. Also great collection of eyeglass frames to choose from! Definitely recommend! Also they are following strict COVID safety protocols. read more

The staff are all extremely polite and friendly. There wasn't hardly any wait for the time that I went. The doctor was really funny and super professional. Answered all my questions and even helped me pick out some really nice frames. I highly recommend this optometrist to anyone looking for one. Super top notch! read more

Hooked it up with some contacts during the pandemic and had them shipped to my house! Stoked to have returned to this office after 10 years between visits! read more

Wouldn't recommend this place. I got an eye exam from them last year and I left shortly after California. I called them to have the prescription emailed to me to purchase a new pair of glasses online. They refused to email me my prescription. They told me I can come in person to get it, which clearly isn't an option. Terrible policy. read more

Dr. Shah is such a great doctor who truly cares about his clients and provides great service. You do in fact, pay for the quality. He will ensure you feel comfortable and receive the best care for your eyes. Staff is very friendly and welcoming. read more

Dr. Shah is a great optometrist and cares about the health of your eyes. He has friendly staff and great customer service skills. He's always helping you find the best solution to your eye problems and works well with my insurance. read more

Really liked the two front desk receptionist from the start. When I called to make my first appointment they were super sweet and were able to check if my insurance covered the first exam. I went in and got greeted by them and some questions answered, my exam was done with one of them. Then they brought me to the back to wait for the Dr. and they have a room with tv screens with the camera recording playing in front of it. I could see the dr going to different rooms and just standing there killing time. Exactly 15 minutes of my time and continuously passing my room and not greeting me or letting me know of the wait. He finally came in with no introduction and just asking me why I came today for my first exam. He right away said he knew what it was and that I'm looking at my phone and laptop screen too much. He did a quick eye exam and said the prescription I needed and that my insurance only covered some frames that it will be only 3 walls I asked how much for the lenses he said $219. That seemed reasonable, the frames were not ugly and I didn't really think I needed nice ones since I would only use them to read or do hw on my laptop but they were so fragile I knew they would break so I asked to see others that were not covered. Picked one out and he gave me the price of close to $500. Didn't see nothing wrong since the lenses were 219. Asked if I can come to pay for it since I didn't have money at the time he agreed. They didn't give me my prescription which by law you are guaranteed without asking. Called later on that week because my bf said I could take my own frames and they can put in the lenses for a cheaper price. Thought that was great, when I called to ask for the pricing they said close to $300. How?! If the lenses at first were $219 and now 300. Seems like they were trying to even out what they wouldn't get for me buying the whole frame and lenses with them. I say avoid this place if you don't like to get scam. read more

I have been going to Dr. Shah's office for years and I am always amazed at the pace of service. They are always able to work with your availability and normally I get my contacts mailed to my house 2 days after my visit. Very quick & professional. The office is also very clean with a great selection of glasses. Grateful to be a patient of theirs. read more

The friendly staff, clean location, kind doctors and great selection of frames are already a great reason to come. But I have a story today that will make me want this place to be my eye doctor for life!! I've worn glasses almost my entire life! In my many years of glasses wearing I've broken a frame or two or three or five... Mostly this happened when I was younger and each time they broke we'd go back to our local eye doctor and see if they could help. Nope. No help. No way. Just gotta get new glasses out of pocket... So when I accidentally broke my frames last night for the first time in 15 years I was in tears. I just got this pair, they were super cute and I did pay extra from my insurance for the cute frames. I knew that there was no helping it and I'd have to go get a totally new pair and have to pay out of pocket. I was inconsolable and very upset the entire night and ended up crying myself to sleep knowing i'm out $300+ bucks on a new pair outside of my insurance. (If you didn't know glasses were expensive, you've never bought them without insurance before...) In the morning my boyfriend convinced me to go see the doctor, to ask if they could do anything. I knew it was a pointless task, but I decided to go anyways. MAYBE, just MAYBE they could fix the hinge or something for me. I walk in and the kind receptionist was already sympathetic to my glasses being destroyed. But she did something I've NEVER SEEN BEFORE IN MY 20+ years of wearing glasses... She looked up my account, saw the frames and lenses were new and simply popped the lenses out, went to grab the same frames from the back, popped them back in and gave me my glasses back, with brand new frames!!!!!!!!!!!!!!!!!!!!!!!!!! It took not even 5 minutes for me to go from utter despair to complete and ridiculous happiness! She kindly explained that they offer this as a service to their patients, that they can't do it for all frames, but when they can, they understand that accidents happen!! For a fact, they lose money doing this! These brand name frames don't simply offer replacements cause i'm too stupid to not step on my glasses late at night. They only offer replacements for factory defects, which are impossible to prove. For them to go out of their way to offer this service meant the world to me! Of course this doesn't mean you can get glasses, break them in a week and get a replacement each time. I'm sure it's special circumstances and depends entirely on their stock and the cost of the frame. But this kind of service is going above and beyond! I've never walked away to happy from my optometrist before in my life! Thank you so much again!! read more

Dr Shah and his staff are all great! The day after my birthday my eye became extremely red and irritated, and I had no idea what the issue was. I yelped local drs and Dr Shah was the first to come up. When I called, Susan was really nice and helpful in checking to make sure my insurance would cover the visit, which it did and I was able to make an appointment that same day. Two weeks later- my eye is healed and I will be taking better care of my eye going forward. I am extremely grateful for Dr Shah as his took care of me and my eyes! I'm definitely going to come back for any of my eye care needs going forward!! read more

From the first call to the office visit I was grateful I found this optometrist for my family. The ladies in the office were very sweet,friendly and knowledgeable. The office was clean and the wait time was not long at all. Dr. Shah was great and we are grateful for his help on getting our family to see better. read more

The front staff is polite, sweet, and caring. For my first visit, they asked relevant questions related to my appointment and worked efficiently to help things move smoothly. My second visit had equally genuine greetings. Dr. Shah makes me blink twice in surprise. He is thorough, easy-going, and effortlessly makes me feel assured that he cares about his patients. Vision is important to us all and having a doctor explain beyond the scope of our awareness is a rare thing. I appreciate his taking the time to break down procedures and the results of diagnostics. During my first visit he spoke with my insurance and explained why I needed coverage for certain services they otherwise wouldn't have covered. During my second visit, he politely but firmly helped an irate client. I appreciate those who don't kiss ass for the sake of keeping clientele as it gives me the impression they hold their work, staff, and business to a higher regard. Thank you kindly to the team for the positive experience. I'd recommend one and all. read more

Really happy with my experience with this Optometrist. After dealing with a doctor who didn't really care about his patients, was happy to find one that seems to genuinely care. I'd highly recommend this office if you are in need of a great doctor. read more

There seems to be two listings here on Yelp for this business... The last time I had my eyes checked and ordered glasses it was through Costco, and while it was cheaper I also felt like I was just a number in the queue and my glasses broke within a few years. I still like Costco's pricing better, but having Dr. Shah really spend time with me was a completely different experience. I'm very happy with my new computer glasses and they make a world of difference. read more

I cannot express how wonderful the staff is at this office. My previous optometrist office staff were rude and not customer oriented. It was refreshing to experience such great customer service. I'm bad with names but both ladies were so nice and went above and beyond. The doctor was very nice and understanding. He explained everything in detailed and I never felt rushed. This office really cares about helping people and it shows. read more

My wife first recommended this place when we were still dating. She has been going to this place since she was a kid. Our entire family has been going here for over a decade. Dr. Frohn was our original optometrist and was quite a pleasure to deal with. He is like Mister Rogers. Dr. Shah joined him and eventually took over after Dr. Frohn retired. Dr. Shah is great as well. They are very knowledgeable and professional with their medical expertise. Maggie is one of our favorites as she's always been sincere and caring. Our last few visits did leave a bad feeling with me. We were being overcharged for the cost of frames and maybe even additional feature costs on lenses. I looked up pricing online from reputable merchants and even with insurance coverage on lenses of at least $150 per frames we would still have to pay a hefty amount for overages. Now I understand as some of the frame choices are more on the high-end. However, if places online from amazon, Macy's, and even Sunglass Hut offers the same exact frames for far less then this is definitely not right. I understand that they are not in the business to compete against these big corporations but somehow I don't think their overhead is so huge that they have to take their customers for hundreds of dollars. Also when asking about cost of frames prior to paying out you are given the price then they start fumbling around about costs when you ask how come it's still the same price when you haven't deducted the insurance coverage yet then all of a sudden they decide that oh that is with the deductions already. I also asked them at a different day to itemize their price list of the frames we chose prior to any deductions and said that this would take a while. I expected this since they would have to make the math make sense. What's odd is that they are able to give you a price during order time but have to work it all out when questioned for discrepancy. Look, if you are coming here because they are nice and knowledgeable then by all means, please keep doing so. I just wanted people to be aware that you should ask for pricing of frames and lenses prior to the cost deductions of your benefits coverage so you can keep people honest. Please try to have them show you something tangible in reference to their prices instead of them just coming up with numbers from thin air. After all honesty and good ethics are still a big part of running a business and having exemplary customer service. We would have easily gone elsewhere but due to the pandemic it makes it very hard with kids to go to multiple spots. This will probably be our last visit. It is quite sad when you are trying to support small business in your community for decades instead of the big corps but then they decide to take advantage of you. read more

These people are HONEST! I am happy with my contacts. They were patient with me and my astigmatism. And they're very nice. Not moody. The most important thing is they behave ethically and honestly, rather than push you into purchasing something. Which mean I will keep returning. read more

I've been coming here for 2 years. Great staff! Dr. Shah is warm and welcoming. Answered all of my questions. Even with lasik in mind, everyone fully supported my decision and walked me through the whole process. read more

The locale is ver cozy, customer service excellent, Very efficient, first time there so I can only Comment on based on my first visit Dr. Shah very friendly read more

I brought a Groupon deal with the goal of getting an eye exam and perhaps a pair or two of glasses. I achieved my first objective and opted out of the glasses for reasons I will state at the end. I want to share with you two particular things about my visit, the exam experience and my opinion on the eyewear valuation with a focus on the frames. My optometrist was Dr. Shah. Him and his staff were efficient, considerate and accommodating. I called in before noon to make a same day appointment. They didn't have any opening but were willingly to work and squeezed me in. Despite the abrupt nature of the appointment, Dr. Shah and staff took their time to address my questions and concerns about my eye, vision and short term advice to maintain my vision and his long-term opinion about possible optic solutions. The 5 stars rating was earned during the eye portion of the visit. In my mind the visit at the end felt like a 4 star, 4.5 star visit because I felt the valuation of the eyewear frames did not provide good value. The $99 dollar frames were plastic, devoid of spring hinges, style, etc. And the frames I found suitable started @ $200 and up. The poly carbonate lens I wanted went for $149, add $95 for transition lens. My ideal set up ran $200 frame and $244 for the lens for a grand total of $444 then minus $150 Groupon voucher results in a final price of $294. I have a pair of PerryEllis with poly carb/transition lens from Costco for $200 and Costco will again be my choice for my glasses. read more

I've been needing to get my eyes checked and desperately needed to get glasses. My friend mentioned to me a GROUPON deal w/ Dr. Shah. Well needless to say i bought the GROUPON deal and called to make my appointment for the following Tuesday. I loved this place. The receptionist were friendly and polite and went out of their way to make me feel comfortable. Dr. Shah was just as polite and attentive. I got the glasses I wanted (RayBans) and I'm happy!! By the way my glasses were ready for pick up 4 days later. I will be coming here yearly from now on. read more