Greenwich Optics in Greenwich, CT is by far the best place to go for prescription glasses and…read moreoptical sunglasses. Since my husband and I started going there, we can truly see clearly -- and we constantly receive compliments on our unique designer frames. Dr. Lee and Michael are incredibly knowledgeable, kind, and patient. They have a great eye for recommending frames that truly suit your face and style. My husband and I are happy to give our highest recommendation to Greenwich Optics!

These guys really care about service and recommending the best options. They spend the time with…read morecustomers that many opticians no longer do.

Vision Consultants of Greenwich is awesome and their customer service is fantastic! I was last…read morethere just a few days before x-mas and had stepped on my glasses basically destroying the entire frame of my only good pair of glasses! To make matters worse it was a few days before x-mas and I was the designated driver for my disabled husband and would have to cross the bridge to Manhattan. I promptly went to V.C. and spoke with the young lady at the desk, (who is always so nice I forgot her name sorry) , she in turn gave me over to Daniel who I believe is the owner. Daniel immediately understood the gravity of the problem, took the matter into his hands, took out the original lenses, cut them down to size, found a new frame and handed me the new pair the next day! Without Vision Consultants I would have had to cancel x-mas at my family. I highly recommend them, they go out of their way each and every time.

I trust Dr. Jerry Tsong with my eyecare. I have some issues and feel 100% confident in his care…read more He listens intently and with genuine interest. He is extremely thorough in his examinations and has state of the art equipment. He is reassuring and available to discuss any questions, in person and over the phone. His staff is excellent as well. Highly recommend!

Needed to make an appointment as a new patient , was asked about my insurance Medicare and…read moresupplemental said they are booked through February In that order . Left the impression they were not eager to accept new patients . Frank. Old Greenwich

Bella Wolf did my cataract surgery, and she is absolutely outstanding. As is everyone I've been in…read morecontact with here. I also had two appointments with Sofia Ribolla, and she is excellent as well. On all the occasions I've come in to see Dr. Wolf, I've never been kept waiting. I would not hesitate to return here for anything. This is an outstanding and well coordinated operation. (I left my previous ophthamologist to come here, and I'm glad I did.)

The doctors are great. But you wait and wait and wait until you realize you'll never get this time…read more back waiting to be up charged on digital scans of your eyeballs to avoid dilation drops for only $60! They don't even throw in a set of ginzu knives! The front desk can't be bothered. The people who run the tests and help you prior to seeing the doctor are hustling. Customer service is poor. The eyeglass/frame retail store connected is criminally expensive it's laughable. And the customer service is inconsistent there but I've clocked that if I'm dressed nicely I get service. If I'm in my workout clothes forget it. So as I write this review I've lost all feeling in my gluteus just waiting. We had a 2:55 appointment and it's now 4:15 and we JUST got seated in the exam room. Still waiting to be seen...

I'd like to preface this review with how WONDERFUL Dr Sherwood is. For that reason I am giving…read morethis practice 4 stars. If I were reviewing on the practice as a whole, I'd give it 2 stars. The staff is subpar, mostly because it is quite evident patients are just walking bodies in the halls where they stand around. They are not friendly and they clearly don't care. Patients might as well be rolling robots. Expect long wait times for appointments which would really not be THAT bad except, unlike every other Dr's office, they do not offer Wifi so at least you can get something done waiting all that time.

The billing department is a complete mess, but the worst thing was the office manager. She must be…read morerelated to someone in the office, because she both screamed at and then hung up on me when I called for the fourth time to resolve a billing issue. (The billing office kept insisting that she would be calling me back because their hands were tied, but after two weeks I hadn't heard from her so I finally reached her when a front desk person put me through - she was caught unawares and definitely did not like it.) I thought the doctor was just fine but due to the huge billed issue I had and then the horrible behavior of the office manager I won't be returning.

I am from out of town and called the store to replace my elderly aunt's glasses which she had lost…read more Barbara was extremely helpful, searched for her prior record and although her frames were no longer in stock, she found a similar pair; the glasses were made very quickly and Barbara very kindly personally delivered them to my aunt's care home. What wonderful service and experience!

HOW TO LOSE A HIGH KPI CUSTOMER IN 5 SECONDS: Hostile staff and dismissive management…read more Because this location is right by my apartment I walked in fully prepared to purchase a pair of glasses out-of-pocket. I wasn't even in the store for five seconds before realizing how unprofessional the staff is. Upon arrival, the front desk associate was busy working with her back turned. Before she even had the chance to turn around and greet me a woman in a white medical coat made a visibly irritated face at me for simply standing there. She then barked "Can I help you?" with an unprovoked/hostile tone. Refusing to waste my time or give my money to people who treat potential clients like a nuisance I turned right around and left. Hoping to address the behavior, I called to speak with the practice manager-who turned out to be the same associate who was working at the front desk. Instead of addressing her colleague's blatantly bad attitude her excuse was that she "didn't see much" as her back was turned followed by a patronizing "I'm so sorry you feel that way." Free advice for the practice manager: Telling a customer "sorry you feel that way" isn't de-escalation; it's a lazy brush off and a refusal to take responsibility for how customers are treated. You lost an easy sale today and I'll be taking my business to a practice that actually understands basic customer service. Save yourself the frustration and go literally anywhere else

Lee and Michael were wonderful! Dr. Bass addressed my eye problems and listened to my concerns and…read moreMichael helped me stay in budget for new eyewear. They were great at communication and are now working on my husband's eye needs. I wouldn't hesitate to recommend.

Dr. Lee Bass is like an old fashioned doctor. He listens and explains everything.in detail. He…read moretakes his time with his patients and truly cares.. His assistant Michael is a breathe of fresh air. They are the reason I drive from lower Westchester to Greenwich. CT.