On your personal list of the 10 friendliest, most honest people you've ever met, I doubt your…read moremechanic is there. But mine is! He is Neel the owner (as you might've guessed) of this establishment on Imperial Hwy, which is thankfully not too far from us. He diagnoses quickly, gets the job done efficiently, charges reasonably compared to other mechanics we've gone to in the area, and above all is a man of integrity--he's allowed us to pay for certain repairs days later to make sure our car is running properly first. He is transparent about his shop's limitations (they don't do German cars but refer us to highly rated shops nearby). He is clearly very experienced and knows how to weigh the best repair options, especially for older vehicles. I plan on relying on Neel for years to come. Cheers!

First time customer at Neel's Car Care and they really do care! Greeted by Hector who immediately…read moregot us going, understood my concerns and what I wanted done. They were busy but insured me it would only be about two hours for an oil change, break inspection, and tire rotation. Got a call about an hour later from Neel himself saying my Rav 4 was ready to go and didn't hassle me about doing any additional work, which I feel you get every time at a mechanic shop. It was a great feeling to just get the service and feed back you requested. Thanks Neel and Hector for the honestly, professional input, and transparency. Look forward to working with your company in the future. Only downside is parking. Be patient and you'll find one.

All of these staff working on a weekend in 95F degree weather in the middle of the afternoon were…read morephenomenal and could not be any better in professionalism and care for the vehicles in their garage. Thank you to the manager on site for explaining how a drive-through quick service works to me and keeping the process professional!!!!! I knew what I needed, full synthetic change, so we didn't run into any issues with upcharging or upselling other random services. Value for $100 meant I was in and out in 20 minutes and could make it down Imperial for a burger before traffic hit!

It pains me to do this; I've been going here for more years than I count, but I did my oil change…read morethere on Friday, 03.20 (when they had their 20% off entire invoice online special). I got my oil change done, simple as that. The problem came with the extras... they tested the battery, and for some reason it came back as "low, needs replacement" (I'll explain the dubiousness in a sec). They wanted to charge me $350 for an AGM battery, even tried to upsell on it. Side note: granted I arrived at the tail end of their day, but they also didn't check transmission fluid. Something to consider. Needless to say, didn't take the first offer presented, as I went to a local parking lot and called AAA, have them do a remote battery service for a second opinion. And guess what they found? The battery was operating normally. Far and away from the results shown to me on the valvoline worker's iPad. Which indicates that someone was lying. Out of the blue, this seems an isolated incident, a one in a million chance; but I have it on good word from a local FB group that this is happening with other folks as well.. not with batteries necessarily, but crucial items such as transmission fluid supposedly very low, when in fact it was their oil. Out of respect for going there for years, I will not say names... but I must affirm that this is the one time any type of doubt is put in place for this establishment. And such doubt (not to mention potential for flat-out lying to the customer, all for the sake of making extra at the end of the day) is something I simply cannot stand by. Please, beware: it is genuinely nice to go here for the convenience... but it's a shame that I feel I almost always need a second opinion to do any kind of service done for my vehicle. If the point of Valvoline is to be a reliable/trustworthy one-stop shop for any quick service... in terms of trustworthiness and reliability, they are failing here. And I urge retraining or a QA audit on the location to ensure that trust is rectified and genuine. Thanks. TLDR; oil change good, love the convenience, seeds of doubt/potential deception when checking battery (between Valvoline, AAA), urge QA best practices are followed or risk widespread criticism

Service Advisor Joseph M. did an amazing job. Great communication to keep me informed throughout…read morethe process. He was very helpful to handle my transportation needs. Will definitely return for any future car services.

Great service and great customer service. Ricky was very clear and very helpful through the whole…read moreprocess. Will be coming back for any future work needed on my vehicles.

Josh is amazing, very knowledgeable and nice guy. Truly took care of my Supra and I am very…read moreskeptical of any shop.

Affordable, fast, and friendly definitely recommend for any oil change. Everything went perfectlyread more

Trustworthy, kind, and efficient. Mike is a great guy who keeps it real. I got scammed by the Honda…read moredealership and Mike helped clear the air and make sure that my car was running safely while also not charging me thousands of dollars like the dealership would have. He supports women, which honestly is hard to find in the mechanic field these days. I would recommend taking your car to Charile's Auto Tech, and I will personally be returning for any/all car maintenance in the future.

Here at Charlie's they have so much experience can answer any questions you have and will help you…read morewith all your car needs

The customer service that I have experienced from the Brea location in the last couple of years has…read morebeen nothing but top -tier level. I have suggested this location to my friends which they have gone and I also have suggested to my family , if you are in need of tire service or vehicle maintenance, stop by check in with them, or give them a call & see what they can do for you . Something to consider if you do have to wait for your services to be completed there is a very nice walking trail that is literally steps away from their location , and if you walk a little further we're talking maybe 50 yards you're able to take advantage of the Birch Street area and where there's Coffee shops, and several very different restaurants which are we all great. There's also a movie theater , the walk and vibe of the whole area is great. This is not a normal situation available to you when you are going to be waiting for services to be completed on your vehicles So take advantage ​

I had a fantastic experience at American Tire Depot - Brea. From the moment I walked in, the staff…read morewas welcoming, professional, and extremely knowledgeable. They took the time to explain my options clearly and helped me choose the right tires for my vehicle without any pressure. The service was quick and efficient, and the pricing was very fair. I really appreciated how transparent they were about the work being done. My car feels smoother and safer on the road now, and I couldn't be happier with the results. If you're looking for honest service, competitive prices, and a team that truly cares about their customers, this is definitely the place to go. Highly recommend!

I had such an incredible experience at Valvoline Instant Oil Change today that I had to share it…read more From the moment I pulled up, Scott and Alex completely set the tone with their professionalism, energy, and genuine care. They didn't just rush me through the process--they actually took the time to walk me through everything, explain what they were doing, and made sure I felt comfortable every step of the way. Scott was extremely knowledgeable and confident, breaking things down in a way that made it easy to understand without feeling overwhelming. Alex matched that same level of service with great attention to detail and a positive attitude that made the whole experience feel smooth and stress-free. You can tell these guys take pride in what they do, and it really shows. What stood out the most was how much trust they built in such a short amount of time. I drove away feeling confident that my vehicle was in great shape and that I was taken care of by people who genuinely care about their customers--not just the job. Customer service like this is rare these days, and it absolutely deserves recognition. I'll be recommending this location to all my friends, family, and colleagues without hesitation. Scott and Alex--thank you both for going above and beyond!

The crew was on top of it. Friendly, knowledgeable, and thorough. Fast oil change service. Coupons…read moreaccepted the price was to be expected.

Great service, honest and fair. They don't oversell and the work is quality. Been going here for…read moreyears, recommended!

Another good experience!…read more This time around I had my tire sensor replaced. Done in an hour. Very fair pricing. Great staff and while I didn't partake as I lack self-discipline, Shakey's located steps away, has a lunch buffet from 11-2. Just sayin......

Always great service at a great price at the Brea Firestone. Brian, Eric and Robert and their…read moretechnicians are knowledgeable, professional and courteous. They usually get the work done faster than the time they say it will take.

I made an appointment a week in advance and arrived at 8 AM as scheduled. However, I was told it…read morewould take 3-4 hours for a simple oil change, tire rotation, and cabin air filter replacement. If the shop is that busy, appointments should be scheduled more realistically. I ended up going to another shop, and they completed everything in 40 minutes. I value my time, and long wait times like this are unacceptable. Unfortunately, I won't be returning.

Car looks brand new again! I took my car in to get the mini…read moreauto detail special for $170. Zack was the person who took care of me. Very nice and welcoming took a look at my cars condition before leaving it with him and then paid before leaving. They have a separate cashier office. There is plenty of places to sit couches inside and sitting outside. I opted to drop off and pick up later. Zack called when it was ready and it took about 3 hours. I don't have the before pictures but I haven't had a full detail on my car since I got it 2 years ago. So, it was definitely needed. Highly recommend I love the results already am getting compliments from Friends and family.

Updated to a 1 star based on the rude response from the owner:…read more Kal A. - comparing prices of a hand car wash to a 5 star restaurant while providing fast food level service then taking a dig at my budget shows your lack of comprehension, compassion, and customer service skills. You're overcharging your community and doing BAD BUSINESS which has nothing to do with MY budget. Your employee did NOT provide any other option when I came back to question the price. In fact, he started showing me previous receipts with you charging double compared to other car washes. There are multiple comments complaining about your prices so adjust or don't. Either way, you'll never get another dime from me. Good luck, Kal A. With a poor leader like you, Fullerton Car Wash will need it. Original Review: I'm from LA and was in the area when I so desperately needed a car wash. I pulled in and was told a hand car wash was $60 and I was flabbergasted at the price. I paid it and the wash was decent but it was in NO way worth $60. Especially when you can get the same car wash in LA for half the price. I'd you're in the area and absolutely need a car wash go for it but I'd drive the extra miles for a better wash at a lower price.