I was running late with literally 1min before they close. They was flipping the sign as I was…read morecoming down the hall and the still let me come on in and draw my blood! They was pleasant and friendly even though it was after 5pm. Thank you again! I wish I got your names. 09/08

Ellie was great, service was great and everybody was nice,definitely will come back.Everyone should…read morecome here

Made an appointment to be seen before work and ended up getting called in 30+ mins after my…read morescheduled time. Needless to say I was late for work. My tech Donya was nice though - very pleasant and quick with the blood draw. It didn't hurt and once I was done I was able to go on my way. All in all, the wait was kind of long but the actual service was good and I got my results quickly.

I schedule my appointment ahead of time. This keeps you from having a long wait time usually…read more Donia is great. She draws the blood quick, without sticking you multiple times. She doesn't hurt you. She is always very pleasant and friendly.

I have to get my blood drawn every 7 to 9 weeks for eye drops. The ladies at Matlock location are…read moreawesome!! Every single time my experience has been outstanding! They are a blessing to me!! If I could put more stars on their rating, I would! I Highly recommend this lab on Matlock.

I went here to get labs done for my upcoming surgery I…read moreneeded everything on the paper work completed other then the COVID test I get my blood drawn which went well the lady got it on the first try which never happens to me Next morning I get a call saying. That the lab said I did not have enough blood to do all the tests so I would need to come back in I went in this time it was a different lady and it was not so quick but she drew my blood for the second time I even asked her does this happen because not having a enough blood seemed odd she said yes sometimes I leave and receive my labs results next day so they results were forwarded to my doctor so that I could be cleared for surgery I get a email saying that my HIV test was missing so I review the copy sent to me and not only was it not completed but the paper work says that my blood from the original blood draw could not be used because "specimen received in a unspun tube not compliant with the tube manufacturer" so I was lied to and someone dropped the ball in the office that drew my blood I call the lab I believe in Austin the number was on my paper work and they did confirm that the HIV test was not even requested I call back to any lab and ask why the HIV test wasn't preformed and was told the male receptionist said I told him I did not need it WHAT never did I say that The lady on the phone said she noticed it on the document I gave them but when she asked him (INSTEAD OF ME) he said I didn't need it I asked for supervisor because im pissed and my results are suppose to be to my doctor that day The lady says if can come back in to get my blood drawn she will have the lab run the test so I inform her they still have my blood so just put in the request ( I confirmed with the lab already) So maybe about 5 minutes later a manager calls asking what he can do I asked if he could put a rush on it because I needed them same day he says he can't Offers a refund which I still haven't received and to complete the HIV test for free Oh I forgot I wasn't even charged for it which was pointed out to me and I was also told I should have looked at my receipt THAT I NEVER GOT Then the manger precedes to tell me the male receptionist said I did not want it and again I said I only told him I did not need the COVID test because I had already taken a test The manager said he would call my surgeon to take responsibility for the error which was never done because you know what happen MY SURGRY WAS CANCELED F this place and I better receive a refund fast or I will dispute the transaction with my bank

Could not get the procedure done without paying out of pocket for $500. Test. Medical would not pay…read morefor it even though it requested by a DR.

Never take a child here. While I was waiting, I could hear a child wailing and being told you need…read moreto just relax. It is very dreary. No human contact during check-in. If your needs don't fit one of the boxes you're out of luck. Back to the child. There's just no reason for this to be so traumatic. I bring my own numbing spray because I have difficult veins. I had to do it myself. There are no sono machines for those of us who have difficult veins. A smile from the staff would have gone a long way.

I made sure to make an appointment. The office is clean, quiet and I didn't have to wait. The lady…read morewho drew my blood was friendly, professional and fast. The draw didn't hurt which is so important to me.

The lady working at this location on 3/29/24 at 4:45 was a completely arrogant, unhelpful, and…read moredisgustingly unprofessional as anyone I have ever worked with in the medical field. I arrived at 4:45 because I HAD NO IDEA this location was inside a grocery store. I drove around for 10 minutes before finally seeing the super small signage on the building. I arrived and she said "you late" and "we can't take you as a walk-in after 4:40". I didn't ask for any of that and simply expected a bit of understanding and patience but I was met with nothing but condescending rudeness rather than offering a solution in a friendly and professional manner. She needs intensive customer service training and should be immediately reprimanded for her actions. Absolutely unacceptable behavior in the workplace. I wouldn't trust someone with that attitude with a needle if you paid me.

Very sufficient and kind. I did not have an appointment but I was happy to get in that dayread more

1. Not told by healthcare provider appointments required…read more 2. Advertising explains will take walk-ins but will have to wait for appointments first which is understandable but then will tell you they won't take walk-ins at all and hand you a brochure. 3. The brochure has a telephone to make an appointment but only goes to a third party vendor to sell medical stuff. Never connects to make an appointment. This is "bait and switch". 4. Staff is rude. 5. Medical providers who use them are either uninformed, oblivious or don't care due to cheap prices, no doubt. 6. Even need an appointment to drop off physician ordered and approved urine sample. No draw or production required. 7. No humans available in office to help or explain any of this.

Best place to get ur kid tested for drugs quick and clean ! Hailey is super sweet and got us in and…read moreout ! And the prices are very reasonable!! Check them out for any labs!! They do all Sorts of labs !

Hailey went from working the front desk to back drawing blood without washing her hands. When asked…read moreto wash hands she was very rude said she don't have to and continued to put on gloves. Stated she was a registered MA and continued to glove and draw my blood, stated bleeding and she continued to finish drawing bld. It was very painful. Need a course in cross contamination. Learn how not to have pt bleed out during a stick. Never apologized. Very rude and nasty. Need course in blood drawing technique and pt care services. Will not return.

I came here to get a CT scan done that needed to be urgent and I had no trouble getting a same day…read moreappointment luckily. My doctor called in the morning and after checking with my insurance, I heard from front office by 11 and was scheduled for about 4pm. Terry was quick and efficient with the CT scan and he was very nice. The actual scan took about 2 minutes and then I was on my way. Once I got there and filled out all the paperwork, I only waited about 8 minutes before being called back and I could see there were 2 people ahead of me. The office was clean and it was a good experience here.

Hit & miss. I had a hand XRay & had to wait TWO HOURS for it, bc technician didn't know I was…read morescheduled & when she did, she decided to just let me wait despite my appointment time bc she was upset at the front desk. She was rude to me when I mentioned I was just there for a hand XRay. The XRay itself took 5 minutes. Another time when I took my friend for her appointment, we waited over an hour & the front desk didn't communicate it with us. My friend was in so much back pain & couldn't sit comfortably in waiting room. They were rude when we asked. Then some other times we've gone, things were smooth. Again, hit & miss.