This was a quick, easy, and surprisingly smooth for a lab visit. I had previously made an…read moreappointment online which was relatively easy and very user friendly. I checked in, waited only a few minutes. The check in process is pretty straightforward on a screen which prompts you to scan your ID, and lets you know how long of a wait time you have. The phlebotomist was professional and gentle. I have gotten faint and lightheaded during previous appointments and my veins move around. When I shared this with the phlebotomist, she recommended that I lay down rather than sit up during the blood draw. The blood draw was quick which I really appreciated. The office was clean and the whole process felt organized and efficient. Pro tip: make an appointment if you can because it definitely speeds things up. Also, don't forget to bring an ID. Overall, a great experience for something most people usually dread. I definitely will return to this location next year for my annual labs again.

What an adventure, I had this morning!…read more With the close of the year, I scheduled the last of my appointments. This was my first and it was scheduled for 8 a.m. From the time I checked in, my wait was probably, maybe, first minutes. The lady (black w/ dreads), called me into room "0" and before giving me a pleasant greeting; she asked if I had my paper orders or if they were emailed. Well, hey, good morning to you, too! The order was sent to them by my employer, I didn't need to personally email them; they already had the order in their system. Before doing anything else, she asked me to go back out into the lobby and email the orders to them (the email address, was on the wall). Within two minutes, I emailed it over and expected her to come back out to complete my appointment. Nope! I sat there for another 30 minutes. A wonderful young lady (long black hair) noticed I had been sitting there for a bit and asked what was going on. Keep in mind, the same lady who initially called me back, continued to call people back, as I waited. Not once, did she acknowledge me or let me know she would be with me shortly. The young lady, who asked about my visit found my information and was the one who took care of me. Come to find out, I didn't need to email anything, everything they needed, was already there. I assumed, the dread lady had a rough start to her morning and her lack of professionalism showed that. I get my labs done every three months, but I always visit the Bedford location. I will not visit this location again; I'll stay with Bedford, they're always impeccable when it comes to their level of professionalism. I applaud the young lady with the long black hair, after learning of the way I was treated, she took over and saved the day!

I used to go to Expedian when they were on Walnut Creek by Walmart and I never had a bad…read moreexperience. But since they moved to Broad I feel like I've had issues at every visit. At my last visit, I paid over $100 upfront with insurance. The girl took a swab to test me for COVID&Flu which they charged me another $75 for when I checked out. She didn't tell me it was an additional cost... The NP seemed like he just googled my symptoms and said "oh it's possibly these things." Didn't bother to listen to my breathing or heart rate nor check my ears nose throat like normal checkups. The visit before that, another NP just listened to my differential diagnosis and went along with that and Rx'd me antibiotics rather than actually do appropriate testing. It's been a month since I visited and now they're billing me another $6. They've retroactively charged other family members that have went to this urgent care too. Definitely never going back.

The worst place to go get anything done. I went in for lab work and a couple of other tests; I…read morecalled to follow up on my lab work several days later and they told me my samples were lost. They didn't ever bother to call me and give me a heads up. I went to get my lab work re-done and when I finally get a call back, they tell me I have to pay another consultation fee which is $150, to have my results explained to me?! Which I was never told prior to getting my blood withdrawn, otherwise, I would have gone elsewhere. They are so unprofessional and rude and are only seeking to squeeze you for every last penny. This business is a joke - patient beware!!!

I had some concern coming here reading the bad reviews, but i was meet with nothing but kindness by…read morethe staff. The women working the front are so nice and funny! They made sure to make me feel welcome, as well as Dr. Karla Dick. The phlebotomist was very quick with drawing blood and made pleasant conversation while doing so. Overall, appreciated the whole staff and their kindness!

This place is incredibly unprofessional. Dr. Boone left me sitting in her office for an hour and a…read morehalf and at one point she came in the room and then said "Oops, wrong patient!" and left. I could hear her in the next room laughing with another patient for about 45 minutes before a nurse finally came in and asked if I could see a PA. I said yes please, I just need a prescription refill, it will take 30 seconds. Then when I complained to the PA about waiting for so long she laughed and said "you should have asked! I was just sitting in the other room doing nothing for like an hour." Horrible experience, wish I could rate 0 stars

i had the best experience with these guys. from the front desk staff, to the doctor and nurse. all…read morevery sweet and professional. got me in and out. acknowledged my concerns and listened to my worries.

Terrible place doctors will have you waiting an hour plus just for x ray results i highly recommend…read morefoing somewhere else the staff here are very slow mentally and physically

Urgent care but does not have ability to do blood tests. Diagnosis is made by ruling out flu/Covid…read more& taking symptoms into consideration. Don't waste your copay if you think you need actual labs done. Nice clean facility but dogs were in a cage nearby barking and growling uncontrollably. I felt bad for them. No one wants to hear all that noise through the walls when you are not feeling your best.

If you make a reservation, you don't have the long wait. Excellent care. I have been here a few…read moretimes already and never had one single issue.

Super fast check in, the staff is super friendly. In fact, the manager (guy with a beard) was so…read moreabsolutely hysterical, he had us laughing so hard. Staff took care of us, cash price was reasonable, got us meds super fast and will definitely come here next time we need urgent care.

I have a toddler, and suffice to say we have been here plenty of times. You can make a reservation…read moreonline, or just drop in. I've never had to wait more than 30 minutes to be seen. The staff here know their jobs, and don't waste your time. I really appreciate their efficiency and kindness.

Asked twice whether medicare and supplement accepted (previous patient, YES they accepted both 6…read moremonths ago). I noticed a large yellow X through insurance on the paper forms I requested (I will not sign pages of medical documents on my cell phone). They said, after 45 minutes we do NOT accept medicare supplements anymore. Big waste of time when I needed an Xray

Picture this, day before Christmas Eve and you develop a cough so severe it wakes you up at night…read more I generally hate urgent care because the cost is astronomical but my primary care Dr. was booked until mid January so I had no choice. I made a same day appointment on the app. Arrived, filled out a few forms and was seen about 20 minutes later. The nurse practitioner was kind, funny and very informative. Four prescriptions later and I'm out. I didn't have to pay anything and I'm guessing it's because of their partnership with my doctor's hospital Baylor Scott White. Six days later and I'm feeling 100% better.

I received a nameogram yesterday, and the care and quality medical care I received were top notch…read more Experience was wonderful. Jazmin and Dallas were my team; they were warm caring and attentive. Authentic conversations appropriate for the setting while not antiseptic. I highly recommend; great care from Head to Toes!

I am writing to express my deep frustration regarding the Sports Physical event on May 28, 2026…read more After rearranging my schedule and navigating through heavy accident traffic on Highway 287 from Waxahachie, my child and I arrived at 5:20 PM. The event was advertised to run from 4:00 PM to 7:00 PM, yet we were turned away at the door by a nurse who stated that they had reached a 200-student limit and would not accept anyone else. The promotional materials mentioned absolutely nothing about a patient cap policy. Turning families away a mere 80 minutes into a three-hour event points to a severe lack of adequate staffing and proper event planning. As I left, I witnessed numerous other parents pulling in, only to face the same rejection. This was an incredibly poor experience, and our family will be taking our business elsewhere.