This was a quick, easy, and surprisingly smooth for a lab visit. I had previously made an appointment online which was relatively easy and very user friendly. I checked in, waited only a few minutes. The check in process is pretty straightforward on a screen which prompts you to scan your ID, and lets you know how long of a wait time you have. The phlebotomist was professional and gentle. I have gotten faint and lightheaded during previous appointments and my veins move around. When I shared this with the phlebotomist, she recommended that I lay down rather than sit up during the blood draw. The blood draw was quick which I really appreciated. The office was clean and the whole process felt organized and efficient. Pro tip: make an appointment if you can because it definitely speeds things up. Also, don't forget to bring an ID. Overall, a great experience for something most people usually dread. I definitely will return to this location next year for my annual labs again. read more

What an adventure, I had this morning! With the close of the year, I scheduled the last of my appointments. This was my first and it was scheduled for 8 a.m. From the time I checked in, my wait was probably, maybe, first minutes. The lady (black w/ dreads), called me into room "0" and before giving me a pleasant greeting; she asked if I had my paper orders or if they were emailed. Well, hey, good morning to you, too! The order was sent to them by my employer, I didn't need to personally email them; they already had the order in their system. Before doing anything else, she asked me to go back out into the lobby and email the orders to them (the email address, was on the wall). Within two minutes, I emailed it over and expected her to come back out to complete my appointment. Nope! I sat there for another 30 minutes. A wonderful young lady (long black hair) noticed I had been sitting there for a bit and asked what was going on. Keep in mind, the same lady who initially called me back, continued to call people back, as I waited. Not once, did she acknowledge me or let me know she would be with me shortly. The young lady, who asked about my visit found my information and was the one who took care of me. Come to find out, I didn't need to email anything, everything they needed, was already there. I assumed, the dread lady had a rough start to her morning and her lack of professionalism showed that. I get my labs done every three months, but I always visit the Bedford location. I will not visit this location again; I'll stay with Bedford, they're always impeccable when it comes to their level of professionalism. I applaud the young lady with the long black hair, after learning of the way I was treated, she took over and saved the day! read more

I came in for an employment drug screening and had a great experience. I had an appointment, so the process was quick and efficient. The staff was friendly and informative throughout. My technician even offered me a mask on the way out because of the recent rise in COVID cases, which I really appreciated--it was a thoughtful gesture. read more

this location is inside the main building where my primary health doctor is located. I was given some lab work to do so i just literally walked across the hallway to get them done here. check-in is done on an iPad and they still have seats spaced out for everyones safety. There is a screen in the lobby that tells you how many people are in front of you etc etc. They did have a mask enforced policy and I saw hand sanitizer on hand. I did not wait more than 5 min in each of my visits, the staff was great. The staff knew what they were doing both times I gone and they made me feel at ease. They explained everything and was in and out in less than 30 min. read more

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Alea And Kaleia sorry if I mispronounced your name I didn't get the spelling (she has glasses) They we're very nice and knowledgeable about there work and there customer service was great. Customers were coming in angry about not having appointments yelling at them which isn't their fault and they handled it very well with a smile. Great job to the entire office, keep up the good work ladies!! read more

Fuck quest. They take for ever and can't nobody help you. Dumb lady said results would be ready in the morning and they ain't.

the people at the locations are friendly however the business practices are terrible. FYI Quest diagnostic balance bills all patients and does not honor cash prices that are on their website. and if you file through insurance, they charge you more. I am a healthcare provider and can not believe they are treating my patients like this. 700 bill for basic labs. All physicians please send your business elsewhere. Explained to by Julie, Jennifer, Gustavo the situation and no adjustments can be made. Quest karma comes around and many physicians and patients will be sending their business elsewhere. read more

Alea (Not sure of her name spelling) was awesome. What a pleasant person. The scanner at check-in made the check in process worth the 20 minute wait time, which was not bad for a walk-in considering the amount of folks in there. The kiosk scans driver's license front and back as well as the insurance card, this made hovering over a screen down to only a few minutes. I love the place and will be going there from now on. Sincerely, Jim F read more

I had to use Quest 2 times to get blood work done. Both times the visit was very good. I made an appointment on the web page. When I get there I went right in no wait. The web page is easy to set up your appointment you can pick from many days and times. Only complaint is you cannot talk with anyone from Quest on the phone. You get the run around by the voicemail system and it was no help. Just make an appointment and if you have questions you will have to ask when you get to the office. The lady taking my blood was very nice spoke with me made me feel at ease. I went recently during the Covid pandemic and Quest did a very good job again. The office is set up nice easy to find the office and plenty of parking. read more

I had the easiest most pleasant experience here recently. It's not an ideal time to have to visit any sort of medical facility during Covid-19, but this Quest location made me feel safe. The check-in was electronic with a touch screen, with hand sanitizer and a box of gloves set up next to it. All waiting room chairs were separated 6 feet apart and everything was spotless and smelled super clean. When I was called back, the lab tech had on her mask and then a plastic face shield. She told an elderly maskless woman in the waiting room that she'd have to cover her face with something, which I really appreciated. I had my blood drawn and was out of there within 10 minutes total. I didn't even make an online appointment, I just walked in. Happy to have this clean, well-staffed facility close by for all lab work needs! read more

I went in today for a blood draw and I was so anxious and nervous because last time I had it done (another location) I nearly fainted, Alea was so sweet she helped me calm my anxiety and she did it so well I didn't even feel a thing I was in and out in less then 15 minutes. read more

MY EXPERIENCE WITH PHLEBOTOMIST LISA W. Today, I came to get some blood work done on my 2-year-old toddler per his doctor's request. My appointment was at 1:00 PM. She explained to me how to hold my toddler, but as I was holding him to the best of my ability, he was squirming as she was trying to draw his blood. I was holding him as good as I could. She already had a funky/bad demeanor about herself and wasn't really friendly. Mind you, I don't expect people to be overly friendly, but at least pleasant and not speaking and moving as if I am bothering them. The whole time she just kept shaking her head and moving all roughly and putting all the blood drawing items show harshly as was having a day or as if I did something to upset her. She was acting very perturbed and disturbed. I understand we all have our bad days, but don't take that out on the patients, especially someone with a two year old child who is trying to keep her baby calm. She kept reiterating that she was going to have to get somebody else to come help which I feel like she should have been suggested and done in the first place when dealing with a child so small. My body is already sore because of my own issues. She shouldn't just assume a person is strong enough to keep a baby still by themselves when she don't even know the physical state of the person who's there with their child. If she would've suggested help from the jump, I would have definitely accepted. My baby ended up having to be stuck twice. She was acting as if it was solely my fault. So once the help came in to help us hold my baby's arm, I was holding him the way she'd prefiously told me to. She ROUGHLY GRABS AND PUSHES MY HAND into my child's arm saying she grabs my arm and said "hold him like this" in the VERY POSITION I WAS ALREADY HOLDING HIM IN. To me it seemed she just wanted an excuse to grab my arm roughly. Truth be told, I had half the mind to knock her hand back after she had pulled it away. I'm trying to concentrate on keeping his legs between my legs as she told me to previously and hold his arm and chest at the same time. You don't just come grab a patient's arm ROUGHLY and SHOVE IT back down just because you're having a bad day or don't want to work. Mind you she still continued to shake her head as if she's irritated and fed up with her day and me. I just wanted to let it be known that I didn't appreciate her beside/chairs idea manner or her irritated demeanor. If y'all have cameras, I would greatly appreciate y'all watching our interaction which happened between 12:45 pm and 1:05 p.m. CST 8/1/2022 in room 1 at 902 W Randol Mill, Arlington, TX. I was wearing an army green dress, black head dress with my 2-year-old toddler and a gray shirt and denim shorts. She might need to stay home or take vacation for a little bit if she's dealing with something personal or if she has a thing against drawing blood for small children. A person should not feel unwelcome to come get their blood drawn for their small children. I really feel like if I had to return to this location to get my blood drawn in the future and saw that LISA W was the one calling me back for blood work, I would request another phlebotomist because of how uncomfortable this visit was. To be fair, I am not a compatible or argumentative person. I also try my best to treat people the way I want to be treated, even when I'm going through personal issues, and especially at work. If someone could please follow up with me regarding this that would be awesome. I'm actually requesting a follow up. This experience is the worst I've ever experienced at Quest Diagnostics and it has left sour taste in my mouth. I emailed Barbara Mathis the Manager/Supervisor of that location and am awaiting a response. read more

I went in to have blood drawn for a doctors office and the tech was so impatient with me. She told me to go back out to the waiting room so I can call the doctors office for clarification since the ordered lab didn't make sense to her and that I'd have to check in again. I knocked on the door and gave her the doctors name and she said she couldn't see it and was extremely frustrated. I didn't feel comfortable letting her stick me so I left and she was mumbling under her breath. So unnecessarily rude. read more

After 1/2 hour of trying to make an appointment online through the web site, I gave up and called. Used their automated appointment system. Unable to talk to anyone. Online appointment system: tried 4 days, EVERY appointment time and each time it said the appoint time was not available yet when I called, I got the appointment I originally wanted! TV in waiting room is too loud. Music in hallways and/or rooms is too loud. I didn't come to dance, I came to have blood drawn. read more

I have a real phobia with blood draws although it's gotten better over the years. The secrete is to look away and not watch the process. Now on to my quick review. I made an online appointment and while this location was busy they were running people though efficiently and took temperatures at the entry door to the diagnostic area. I didn't get the name of my phlebotomy tech but she was very pleasant and professional but more importantly the blood draw itself was painless and quick. read more

This place really sucks. No walk-ins, even at 7am. Yes, their website says walk-ins but that's incorrect in practice. I've been here several times and they are the most unfriendly bunch of people I've ever met. The worst thing though is their inability to draw blood without subjugating the patient to harsh pain. I've had blood drawn many different times and places and none of them came with the pain these folks bring to it. There's only one reason I come here: it's a 5-minute drive from my house. read more

I tried to deliver a specimen for a sick friend and they refused to take it made me wait in waiting room forever I am 83 yrs old and trying to do a good deed for someone and I get treated like this I do not recommend this place to any one read more

I am writing this review of Quest Diagnostics, Randol Mill Rd. location in Arlington, TX specifically to commend and thank Shauna who went SO above and beyond for my 93 year old mother and myself this morning. Dealing with a recent hospital stay and new diagnosis has been daunting and stressful for our mother and family and an error on her PCP office's part yesterday caused the need for an additional blood test. I won't go into anecdotal details, but Shauna's extraordinary compassion, empathy and professionalism turned this entire day around for us (I had dissolved in tears at one point). I am tearing up thinking about it even now. Thank you, Shauna. You are a true angel. read more

I do not understand the low ratings. This was effortless. I booked online and provided my info. Tip- this is a big time saver. Appointments go before people waiting who did not book ahead. Then I showed up on time, scanned the QR code they sent to my email. I was in and out without 12 minutes. It would have been faster, but I had to wait a few minutes to scan my code. The folks who did not have a QR code held up the line. The staff was polite and professional. I could not be read more

Very disappointed when I received my bill for $7.54, tried to use a credit card, and was up-charged $3.99 for using a credit card. I will send a check instead. read more

I understand that some people like the face-to-face interaction in the negative reviews, but it was so quick for me. I was probably in and out in 15 minutes. You check yourself in via IPad (I used my number), and I waited MAYBE 5 minutes. Sophia was very professional, and so pleasant! Never had a doubt in my mind that I was in good hands. I walked out just amazed how quick it really was! I came in 3:28ish pm left 3:44! Highly recommend! read more

I know I'm a difficult stick always have been. Strange thing is it never seems to here. Fast, courteous & professional always

Went in there for a blood draw and they were incredible! I get woozy and pass out sometimes, they were great. I didn't feel a thing and left in one piece. Thank-you. read more

I read several terrible reviews the other day on Yelp and was totally shocked; the only explanation I can think of is that the people who left these poor ratings were feeling very sick that day and just needed to vent their frustrations on SOMEONE. I have been using this lab since they opened several years ago. I have ALWAYS been greeted with a friendly face and treated with consideration, courteousness and total professionalism. Their phlebotomists are among the best I've ever dealt with - easy sticks, no bruising, fast, efficient, friendly. Even when I have dropped in without an appointment, I've had very little wait time. The waiting room is clean, as is the rest of the facility I could see. My phlebotomist today was Alea and I felt like I'd have a brief visit with someone I'd known for many years. Did you know she is from a state that has an abundance of alligators? Her demeanor was friendly, her professionalism was above reproach and we still had time to chat like old friends while she was doing the paperwork necessary to process my lab request. I will happily continue using Quest - and if my opinion changes, you'll be the first to know! read more

if i could give zero starts i would. there is no actual person to give you service. you check in on a pad and wait an hour or so wondering if this is a prank and maybe maybe someone shows up!!! this tells you the kind of company they are running. I will never ever go there again not even gun to the head. read more

Pleasantly surprised by the staff and and how short of a wait there was. I had 4 people in front of me after checking in (excluding anyone already being seen) and my wait time was 5 minutes or less at 8:40 am. I came for my annual wellness exam; in and out within 20 minutes and that was mostly due to needing to call and add me into the system per my employer. My nurse didn't mind waiting and was very sweet. I forget her name but she was a Hispanic with very curly, short hair. Even so, all the other nurses / staff were very friendly and greeted me when I walked by. When I left, the waiting room was much fuller than when I arrived so I'm guessing before 9 am is the best morning time to go. Also, didn't experience anything like the last review for this location so maybe that was a one off? Glad I didn't pass up coming based on that though because this was a painless, good experience - which I can't always say for other Quest locations that I've been to. read more

Terrible service - I actually got yelled at by a member of the staff because my lab orders did not include a FAX number ... I'll never go to this location again read more

I've been to this location numerous times for various tests. The technicians are kind, professional and courteous. Typically, the wait times are minimal. I would highly recommend this location. Thank you! read more