Our 25yo son (on the spectrum) does so well at Quest. They are so patient with him and Denise at…read morethe Arbook location is a rock star!

1. Not told by healthcare provider appointments required…read more 2. Advertising explains will take walk-ins but will have to wait for appointments first which is understandable but then will tell you they won't take walk-ins at all and hand you a brochure. 3. The brochure has a telephone to make an appointment but only goes to a third party vendor to sell medical stuff. Never connects to make an appointment. This is "bait and switch". 4. Staff is rude. 5. Medical providers who use them are either uninformed, oblivious or don't care due to cheap prices, no doubt. 6. Even need an appointment to drop off physician ordered and approved urine sample. No draw or production required. 7. No humans available in office to help or explain any of this.

This was a quick, easy, and surprisingly smooth for a lab visit. I had previously made an…read moreappointment online which was relatively easy and very user friendly. I checked in, waited only a few minutes. The check in process is pretty straightforward on a screen which prompts you to scan your ID, and lets you know how long of a wait time you have. The phlebotomist was professional and gentle. I have gotten faint and lightheaded during previous appointments and my veins move around. When I shared this with the phlebotomist, she recommended that I lay down rather than sit up during the blood draw. The blood draw was quick which I really appreciated. The office was clean and the whole process felt organized and efficient. Pro tip: make an appointment if you can because it definitely speeds things up. Also, don't forget to bring an ID. Overall, a great experience for something most people usually dread. I definitely will return to this location next year for my annual labs again.

What an adventure, I had this morning!…read more With the close of the year, I scheduled the last of my appointments. This was my first and it was scheduled for 8 a.m. From the time I checked in, my wait was probably, maybe, first minutes. The lady (black w/ dreads), called me into room "0" and before giving me a pleasant greeting; she asked if I had my paper orders or if they were emailed. Well, hey, good morning to you, too! The order was sent to them by my employer, I didn't need to personally email them; they already had the order in their system. Before doing anything else, she asked me to go back out into the lobby and email the orders to them (the email address, was on the wall). Within two minutes, I emailed it over and expected her to come back out to complete my appointment. Nope! I sat there for another 30 minutes. A wonderful young lady (long black hair) noticed I had been sitting there for a bit and asked what was going on. Keep in mind, the same lady who initially called me back, continued to call people back, as I waited. Not once, did she acknowledge me or let me know she would be with me shortly. The young lady, who asked about my visit found my information and was the one who took care of me. Come to find out, I didn't need to email anything, everything they needed, was already there. I assumed, the dread lady had a rough start to her morning and her lack of professionalism showed that. I get my labs done every three months, but I always visit the Bedford location. I will not visit this location again; I'll stay with Bedford, they're always impeccable when it comes to their level of professionalism. I applaud the young lady with the long black hair, after learning of the way I was treated, she took over and saved the day!

Could not get the procedure done without paying out of pocket for $500. Test. Medical would not pay…read morefor it even though it requested by a DR.

Never take a child here. While I was waiting, I could hear a child wailing and being told you need…read moreto just relax. It is very dreary. No human contact during check-in. If your needs don't fit one of the boxes you're out of luck. Back to the child. There's just no reason for this to be so traumatic. I bring my own numbing spray because I have difficult veins. I had to do it myself. There are no sono machines for those of us who have difficult veins. A smile from the staff would have gone a long way.

I have to get my blood drawn every 7 to 9 weeks for eye drops. The ladies at Matlock location are…read moreawesome!! Every single time my experience has been outstanding! They are a blessing to me!! If I could put more stars on their rating, I would! I Highly recommend this lab on Matlock.

I went here to get labs done for my upcoming surgery I…read moreneeded everything on the paper work completed other then the COVID test I get my blood drawn which went well the lady got it on the first try which never happens to me Next morning I get a call saying. That the lab said I did not have enough blood to do all the tests so I would need to come back in I went in this time it was a different lady and it was not so quick but she drew my blood for the second time I even asked her does this happen because not having a enough blood seemed odd she said yes sometimes I leave and receive my labs results next day so they results were forwarded to my doctor so that I could be cleared for surgery I get a email saying that my HIV test was missing so I review the copy sent to me and not only was it not completed but the paper work says that my blood from the original blood draw could not be used because "specimen received in a unspun tube not compliant with the tube manufacturer" so I was lied to and someone dropped the ball in the office that drew my blood I call the lab I believe in Austin the number was on my paper work and they did confirm that the HIV test was not even requested I call back to any lab and ask why the HIV test wasn't preformed and was told the male receptionist said I told him I did not need it WHAT never did I say that The lady on the phone said she noticed it on the document I gave them but when she asked him (INSTEAD OF ME) he said I didn't need it I asked for supervisor because im pissed and my results are suppose to be to my doctor that day The lady says if can come back in to get my blood drawn she will have the lab run the test so I inform her they still have my blood so just put in the request ( I confirmed with the lab already) So maybe about 5 minutes later a manager calls asking what he can do I asked if he could put a rush on it because I needed them same day he says he can't Offers a refund which I still haven't received and to complete the HIV test for free Oh I forgot I wasn't even charged for it which was pointed out to me and I was also told I should have looked at my receipt THAT I NEVER GOT Then the manger precedes to tell me the male receptionist said I did not want it and again I said I only told him I did not need the COVID test because I had already taken a test The manager said he would call my surgeon to take responsibility for the error which was never done because you know what happen MY SURGRY WAS CANCELED F this place and I better receive a refund fast or I will dispute the transaction with my bank

This place is a joke. Came here several times and got testing done no problem. Today we waited 3…read morehours and then they won't take our insurance because everyone's name isn't on the card, even though it shows BCBS family plan. Never had this issue anywhere before. Skip this place and go to Walgreens or cvs.

I cannot describe how amazing my experience with Shamaaka was, it was unbelievable. I don't have a…read moreneedle phobia, it's specifically blood draws that give me anxiety to the point of passing out. This blood draw was nothing like any of my other experiences, and I've been getting blood drawn regularly since I was 5 years old due to a health condition. No pain, barely even felt anything, we talked through the entire process, and I have no bruise/needle mark! I always have a bruise and feel discomfort bending my arm for a day or two after getting blood drawn, but I can't even find the puncture site. She drew like, seven vials of blood in 30-45 seconds, and I never felt one transition. I felt her wrap my elbow, looked over thinking something was wrong, and she says "All done!". Shamaaka is truly a gifted person, and I'm so incredibly grateful that I found her. This experience changed my entire perspective on phlebotomy, and I have zero anxiety about using her for more regularly scheduled bloodwork in the future.

Shamaaka at "On the Go Mobile Phlebotomy" is the true reflection of professionalism, competency &…read morecompassion. - [ ] Communicative From the first interaction over the phone to schedule the appointment, to notifying me a few hours after my lab was done, that it was en route with FedEx. Excellent communication skills and empathy in a sometimes non empathetic healthcare system. - [ ] I am an extremely difficult stick and she got me on the very first try. No digging with the IV or any issues whatsoever. I'm a Nurse so I know both sides of the coin. I hope I don't need her soon but highly recommend her services.

Highly recommend. Whole process was very smooth and well communicated. Staff at Bedford location…read morewas very professional on phone and in person. Results were provided within 24 hours as promised. Thanks to Alexis for his outstanding service.

Came here to get a lab test (obviously). I called before coming to confirm they offered the test I…read morewas looking for. When I arrived, it was empty. The same lady who checked me in drew my blood. She was very nice and attentive. She told me my results would come back in 3-4 days and it did. The restroom was clean and she even offered me water. I would recommend.

I made sure to make an appointment. The office is clean, quiet and I didn't have to wait. The lady…read morewho drew my blood was friendly, professional and fast. The draw didn't hurt which is so important to me.

The lady working at this location on 3/29/24 at 4:45 was a completely arrogant, unhelpful, and…read moredisgustingly unprofessional as anyone I have ever worked with in the medical field. I arrived at 4:45 because I HAD NO IDEA this location was inside a grocery store. I drove around for 10 minutes before finally seeing the super small signage on the building. I arrived and she said "you late" and "we can't take you as a walk-in after 4:40". I didn't ask for any of that and simply expected a bit of understanding and patience but I was met with nothing but condescending rudeness rather than offering a solution in a friendly and professional manner. She needs intensive customer service training and should be immediately reprimanded for her actions. Absolutely unacceptable behavior in the workplace. I wouldn't trust someone with that attitude with a needle if you paid me.