This was a quick, easy, and surprisingly smooth for a lab visit. I had previously made an…read moreappointment online which was relatively easy and very user friendly. I checked in, waited only a few minutes. The check in process is pretty straightforward on a screen which prompts you to scan your ID, and lets you know how long of a wait time you have. The phlebotomist was professional and gentle. I have gotten faint and lightheaded during previous appointments and my veins move around. When I shared this with the phlebotomist, she recommended that I lay down rather than sit up during the blood draw. The blood draw was quick which I really appreciated. The office was clean and the whole process felt organized and efficient. Pro tip: make an appointment if you can because it definitely speeds things up. Also, don't forget to bring an ID. Overall, a great experience for something most people usually dread. I definitely will return to this location next year for my annual labs again.

What an adventure, I had this morning!…read more With the close of the year, I scheduled the last of my appointments. This was my first and it was scheduled for 8 a.m. From the time I checked in, my wait was probably, maybe, first minutes. The lady (black w/ dreads), called me into room "0" and before giving me a pleasant greeting; she asked if I had my paper orders or if they were emailed. Well, hey, good morning to you, too! The order was sent to them by my employer, I didn't need to personally email them; they already had the order in their system. Before doing anything else, she asked me to go back out into the lobby and email the orders to them (the email address, was on the wall). Within two minutes, I emailed it over and expected her to come back out to complete my appointment. Nope! I sat there for another 30 minutes. A wonderful young lady (long black hair) noticed I had been sitting there for a bit and asked what was going on. Keep in mind, the same lady who initially called me back, continued to call people back, as I waited. Not once, did she acknowledge me or let me know she would be with me shortly. The young lady, who asked about my visit found my information and was the one who took care of me. Come to find out, I didn't need to email anything, everything they needed, was already there. I assumed, the dread lady had a rough start to her morning and her lack of professionalism showed that. I get my labs done every three months, but I always visit the Bedford location. I will not visit this location again; I'll stay with Bedford, they're always impeccable when it comes to their level of professionalism. I applaud the young lady with the long black hair, after learning of the way I was treated, she took over and saved the day!

This review is for the urinalysis services. My experience…read morewith quest has varied significantly based on a couple factors. First of all, I highly recommend setting an appointment ahead of time (as soon as possible since slots fill up pretty fast). My first visit took over an hour and a half without an appointment (Flower Mound location), while my second (scheduled) visit only took about 20-25 minutes (Hurst location at the hospital). You can also check in online if you schedule an appointment. If you have to do any testing multiple times I recommend creating an account if you want to save some time. Most of the time spent here is in the waiting room. The process itself goes pretty quickly.

Make sure to stay on top of your health and get your annual checkups. Today was my bloodwork day,…read moreso I visited the Bedford, Texas location. A wonderful nurse named Robin f wished my paperwork and drew my blood. She's amazing! I just looked the opposite way, received a minor pin prick, and a couple vials later...done. Robin was friendly and efficient...excellent care. Appointments can be scheduled online. You'll receive a text message with a link when you're ready to check in. Get your appointment. You deserve to be taken care of.

I forgot to inform the clinic of my new updated phone number, and thus I didn't learn that my…read moredoctor would be absent due to a change in schedule. It was my fault that I didn't hear of the schedule change. That being said, the lady at the front desk (it was March 13, 2017 - 8:00 AM, whoever was working the front desk then, and I have forgotten their name, deserves recognition from management), promptly scheduled a blood draw that happened within 10 minutes of me talking to her. I was treated to a very prompt, and friendly phlebotamist named Vanessa. Thanks for being so accommodating Transcend Medical Group.

The receptionist is terrible. When I asked to send me invitation to patient portal and she said…read moreI'll send you reset password without listening to what I said. I said previous 3 times other staffs said to send me link but didn't happen. Anyway, I still didn't get reset password link or invitation link to patient portal. Dr Nguyen is great doctor but these frontline people need to be trained with proper customer service or hire people with better customer service!!!

Could not get the procedure done without paying out of pocket for $500. Test. Medical would not pay…read morefor it even though it requested by a DR.

Never take a child here. While I was waiting, I could hear a child wailing and being told you need…read moreto just relax. It is very dreary. No human contact during check-in. If your needs don't fit one of the boxes you're out of luck. Back to the child. There's just no reason for this to be so traumatic. I bring my own numbing spray because I have difficult veins. I had to do it myself. There are no sono machines for those of us who have difficult veins. A smile from the staff would have gone a long way.

Do not visit Labcorp…read more Back in April, I was referred to a hematologist that is licensed to practice in Texas (their office is in Florida). I live in Texas. My insurance is BCBS Texas. I took the single blood test lab that my hematologist ordered for me to do at LabCorp and did it (in Texas... where I live). Months later in September, LabCorp sent me a $980 bill for the single blood test. They had billed it against BCBS Florida. I called them and asked about it. I did the test in Texas and live in Texas. Why are they billing it to FL? They said it's because my doctor is in Florida. My doctor said she is licensed for Texas and ordered it appropriately. LabCorp doesn't care. They've been hounding me for $980 for one blood test. Ridiculous. I called and they told me I could do a "Financial Hardship Request" and that they won't keep sending me bill reminders while it's being reviewed. I did the Hardship request, e-mailed it back to the place they requested. I even e-mailed to request confirmation they received my application and let them know I still got bills. No reply. It's been months. I got a bill today telling me I had 20 days to pay or I go to collections. $980 for a blood test is a scam and ridiculous. NEVER DO LABCORP.

I generally do not visit Labcorp, but my surgeon sent me to this location for my labs. I made the…read moreappointment, checked in, and was seen within ten minutes of arrival. The scheduling process was very easy, I must say, it was faster and easier than Quest. The quality of care was satisfactory, and the technician was efficient.

Our 25yo son (on the spectrum) does so well at Quest. They are so patient with him and Denise at…read morethe Arbook location is a rock star!

1. Not told by healthcare provider appointments required…read more 2. Advertising explains will take walk-ins but will have to wait for appointments first which is understandable but then will tell you they won't take walk-ins at all and hand you a brochure. 3. The brochure has a telephone to make an appointment but only goes to a third party vendor to sell medical stuff. Never connects to make an appointment. This is "bait and switch". 4. Staff is rude. 5. Medical providers who use them are either uninformed, oblivious or don't care due to cheap prices, no doubt. 6. Even need an appointment to drop off physician ordered and approved urine sample. No draw or production required. 7. No humans available in office to help or explain any of this.

Loved the experience there. Easy to access and I was in and out. The front desk lady Tina was nice…read moreand provided a positive experience!

I did not even want to give this lab any stars . The women that just answered the phone five…read moreminutes ago working at this location began to yell at me and belittle me because I was misunderstood about my docto office sending my lab results to them. She called me an idiot. I just wanted to prepare people for the experience they will receive.