My office made getting paperwork difficult to give tmy lab orders. Montrese helped me take the…read moreright steps and even followed up with a quick call to let me know the paperwork was received, despite being very busy when I was at the location. I really appreciate the extra time she took making sure I was on the right track to getting my labs completed. She didn't have to follow up, but she did!

Quick to be seen with appointment, and a mostly painless blood draw! Phlebotomist was so nice! Will…read moredefinitely be returning for future tests

I was disappointed with my experience at this location today 6-2-26 from 12 to 2pm, in Burleson, TX…read moreoff of Wilshire. I came in as a walk-in patient and waited for over an hour and a half, even though the office did not appear to be busy. During my visit, I received conflicting information from staff. One employee told a patient that they could not be seen before their scheduled appointment time, while another staff member later stated that patients could be taken up to 10 minutes early. After waiting for a significant amount of time, I asked whether walk-ins were actually being accepted. Despite there being a gap between appointments, I was still not seen. At that point, I decided to leave. I understand that scheduling and patient flow can be challenging, but clearer communication and more consistency would have made for a much better experience. Unfortunately, based on this visit, I do not plan to return.

Hands down one of the worst service experiences I've ever had healthcare or otherwise…read more I waited almost THREE HOURS just to get my blood drawn. Three hours. In a medical lab. The entire facility was being run by one phlebotomist, which is either an intentional cost-cutting tactic or pure operational incompetence. Either way, it's unacceptable. This isn't a complex procedure. These are routine blood draws from mostly adults. There is no reasonable explanation for standbys to be sitting for hours unless management simply doesn't care about patient time or experience. There was no sense of urgency, no transparency, no communication just endless waiting while time slipped away. Do yourself a favor book an appointment or Avoid this location entirely Walking in here without an appointment is a guaranteed waste of your day. The worst. Period.

Place is a JOKE. EVERYDAY THE WAIT IS OVER TWO HOURS EVEN…read moreIN THE MORNING TIMES. DO NOT WASTE YOUR TIME AT THIS EXCUSE OF AN URGENT CARE Doctor lies and only prescribes pills. Got diagnosed COVID and the only thing I was prescribed was PILLS. no inhaler or anything for my breathing when that was my main concern. Gloria at the front desk should be fired also. Bad customer service all around.

I come up here since I'm not feeling well. The front lady, whom I assume is the manager wants to…read morescan my military cac card. I politely tell her that she isn't allowed to scan my card and that it is illegal, and she gets defensive and with my card. She wrote down more than my benefit ID number. I ask her to please remove the other number and she one lines it and says okay with a rude tone. I'm being polite still and my patience is wearing thin. She assures me that she has scanned many military cac cards like mine and never had a problem. I then show her the DOD instruction about it being illegal to scan and copy information other than my benefit ID. I wasn't trying to cause problems here. Actually, I was saving us both problems by not letting her scan my card. Kindness goes a long ways folks. I'm polite and respectful, and it'd be nice for me to receive the same in return especially if I'm the one giving your company business. I was going to give a low score but the nurse and the doctor were very polite, and it would not be fair to give a low score for the actions of one person.

I'm disappointed with BSW Emergency Hospital. While helping a friend deep clean a house I was…read morecleaning in kitchen cabinets. Got into rats nest (not knowing what it was) I did not put mask on and breathed this for several hours. I have several medical conditions: COPD emphysema, diabetes, polycythemia vera, high b/p, hemochromatosis, high cholesterol, and a few more. When a friend came by and told me about the Hantavirus, it scared me. I phoned primary doctor, was told to get to ER since I have lung diseases and it's critical for me to be tested asap. Went to BSW emergency hospital explained to them why I needed this test done. A blood test was done and CT scan of chest (I had a bra on with underwire, informed tech but was not ask to remove bra). That will interfere with scan. I ask RN again about Hantavirus test. Was told they can not do it at this facility, I needed to go to bigger hospital. Ok then I needed to go. But I sat there waiting. At least 3 1/2 hrs have gone by. Why am I still here wasting my time and ask to leave. Once they released me, they told me to pickup prescription from CVS 24 hour service. Which I did, ask Pharmacist what the medication was for and he stated my lungs. Then looking at my release papers, they had diagnosed me with COPD and hemochromatosis. WHAT !!! I'm the one that told them that I had these two diseases and had a lung doctor. I didn't go to the hospital for that reason but they diagnose me with that, but I already knew that. I phoned and questioned this and got the run around. Wow, what a waste of time !! They don't allow photos or recordings so I apologize for the few photos I could take. I'm sure everyone has their own opinions about this emergency hospital, but I'm just very disappointed in how I was treated. They must not truly have listened to me. I have their names but I say lesson learned... don't go back !!

Original post: I am highly disappointed by the treatment I just received or should I say, didn't…read morereceive. I will never give this place another chance. I saw the bad reviews and against my better judgment decided to go to them. Save your time and money. Worst doctor ever. Edit: I noticed on every bad review Baylor used the same default message about customer service and whatnot. What are y'all doing about it? All these people can't be saying the same thing and you guys are not handling it. What are you going to do about these common issues??? We deserve care with integrity, humility, and compassion. Where is that faith-based care we deserve? I went to Hugley, turns out I had a collapsed lung.

I was sent per my Primary Care Nurse Practitioner, Joy Keeton, to this Emergency Department and I…read moream extremely glad she did ! I had the symptoms of a Heart Attack.....Scary! Upon arrival I was taken back to a bed immediately and the nurses and doctors started rolling in. After a machine (like a sonogram ) was brought to find a vein and blood was drawn ( dark & very thick ) by an Awesome, skilled, and knowledgeable Registered Nurse " Jason G ", Seven (7) different blood lab tests were performed, a Head & Chest CT along with an EKG were done. (Given baby aspirin-love the orange flavor). Yesterday's visit turned out well or I wouldn't be typing this Review. High Five to Doctors Erik Ledig and Michael Dempsey for their concern and bedside manner. To all the nurses, especially Jason G. Thank You so much for you care ! This establishment was welcoming, clean, plenty of parking, quick, informative, and gives you information to research and read concerning your condition though they ask a lot if I had questions. This was a wake-up call for me. People must respect their body's and mind, when it's trying to tell you something with tingling in left arm, heavy painful chest, and dizziness. PAY ATTENTION and go to the ER and I highly recommend Texas Health Burleson Emergency !! Please Note: There are no photos allowed to be taken in the ER (I follow the rules) Take care and God Bless You I feeling much better today

Nobody wants to have to go to the emergency room! But if you have to, this is the best one…read morepossible. My husband had chest pains today, and my some was visiting several months ago and had to come here because his back had ceased up. I had to come with RSV about a year ago. My husband came a few years ago for the covid. Hands down the best emergency room experience every time! We did not have to wait, the staff are friendly, caring and knowledgeable!

Dr Mendoza was the only doctor that really found out what is wrong with me. Even with this disease…read moreI would like to keep using him as my doctor. Being he was the one that found it, the problem I have when he ask you to call him on this day or that you have to go through a call center that doesn't know what you are talking about. Every message I have left him many twice a week for 6 weeks until this I still haven't got a call back. So that call center really SUCKS. I have even made trips to the office but it was the days he wasn't there. If this gets back to Dr Mendoza I'm stocking him (lol).

Dr.Mendoza has been a godsend in treating my family. He is compassiinate, patient, listens and is…read morepurposeful in his protcol and care. Very personable and cares about people. Leaving a review as you sense he's not in it for that but for a higher calling. Thank you, Dr. And staff. Grateful.

Excellent service, convenient and reasonably priced! The owner was very kind and I highly…read morerecommend her services whether you drive to her or she can come to your home.

Such a blessing to a have a service that comes to you. Professional does not even come close to how…read moregifted this woman is. If you haven't tried this service please do so. It's highly recommended.

Very friendly person who did the procedure. She made the procedure simple by explaining what to do…read moreand what she was doing before and throughout each step. The front desk was very polite as well.

I had an ultrasound of my kidneys. I was seen almost immediately. The test was thorough and the…read morestaff were friendly.