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    Touchstone Imaging Burleson

    2.5 (34 reviews)
    Open 7:00 am - 8:00 pm
    Updated 2 weeks ago

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    28 days ago

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    27 days ago

    Good Care. Good waiting time. Good process and professional work. !!!!!!!!!!!!!!!!!!!!!!!

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    7 months ago

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    3 years ago

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    8 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    6 years ago

    Black mold seen on all air vents. Very dangerous. Especially with customers who are already having problems with their lungs.

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    8 years ago

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    4 years ago

    rescheduled my husband 3 times, was so rude. said he wanted a open mri but they tried to do closed. very rude all around

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    9 years ago

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    Ask the Community - Touchstone Imaging Burleson

    Review Highlights - Touchstone Imaging Burleson

    It was easy to make an appt and reschedule to fit two scans back to back.

    Mentioned in 2 reviews

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    I had a great experience this morning at the Hulen location of Envision Imaging. Scheduling my…read moreprocedure on the phone was a pleasure with Erin. She was so polite and pleasant. I really enjoyed speaking with her. When I arrived at the office this morning, the two young ladies at the desk were polite. I was taken back almost immediately by my radiology tech, Chelsea who was wonderful to work with. She was informative, pleasant, gentle, understanding and patient. I really enjoyed my visit today from start to finish, which is very atypical for me when having to deal with medical procedures. Thank you to the Hulen location of Envision Imaging for making this experience pleasant because I was really dreading it.

    Last minute our usual location called me and moved my son's X-ray to this location. Still very…read moreclose to my home so I just switched my plans and headed there. The staff was super accommodating and very personable with my adult disabled son. They already had all his info and the staff who did the scan was super caring, chill and eager to help our situation. We also had a few funny moments from my son so the appointment was very light and positive. This location is actually more convenient to the other so this will be our new X-ray home! It's so nice to be so welcomed especially at the end of the work day. Thanks guys!

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    Watch the billing with this company. I was over charged on my co-pay, which they acknowledged and…read more6 months later I still have not received the refund. Sad fact is this is the second time they have over charged me. I will would not recommend them.

    One of the worst Medical industry experiences I've ever had. I can't even call it healthcare…read moreindustry because this business does not care. First, be aware that, if you call them, you will have to wait a long time, that's if you ever get an answer. After a while, they forward you to their voicemail. I finally got through to them and they scheduled me to go to the Benbrook location. I got there and waited a long time. Then they put me in the MRI machine and the machine wouldn't work. They implied it was because I was too fat even though I weigh 300 lb and the machine is supposed to work for patients up to 350 lb. In fact, they had asked me for my weight when I made the appointment and I told them my weigh is 300 lb, so they scheduled me for that location knowing my weight. The tech, Ben, was super nice and accommodating, but he couldn't get the machine to work after I had been there for almost 2 hours. Since their machine didn't work, they scheduled me for a week later in the Duncanville location because they have a bigger machine there. That one is almost an hour drive from my home and I had to pay tolls to get there. When I got there, they told me the machine did not start that morning and that they were trying to reach me to let me know, but that was a lie because I had no missed calls or texts. I asked them if they could schedule me somewhere else that day because it was still the morning and they said no because they could only scheduled me for an earlier appointment in the morning for my four MRIs even though the four MRIs only take 2 to 3 hours total and they are open until 8:30 p.m. That excuse is so bogus! So they scheduled me for more than a week later in the same location. On my way there, I called them to make sure the machine was working, but I never got an answer. Instead they put me through the voicemail and I left my number, but no one ever called me back. All told it took several weeks, three long trips, many hours taken off work , and lots of money spent on gas and tolls to get my MRIs done. On my initial call to make my appointment, I asked them if they could send me to a place with a newer machine, but they told me all their locations had their machines upgraded a couple years ago. Really? The MRI machines in Benbrook and Duncanville are raggedy. The Benbrook one didn't work at all. The Duncanville one didn't start that morning. I asked someone there if this happened often and the answer was occasionally. This company charges the insurance company a lot of money to do MRIs. Do they really care about their patients or only the money they can get out of the insurance companies? To be clear, I am not a habitual complainer. In fact, before writing this, I answered surveys from Southwest Airlines and Baylor Family Practice at 900 Magnolia Street in Fort Worth, and gave them both glowing reviews with lots of praises for their staff. I would rather write nice reviews but, in this case, all I can say is that Ben is a great employee and he should get a raise.

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    Love the Web Check In, to save a spot for me to see the doctor. Very easy and they give you a time…read moreto be there ! Their building was very clean inside and out. The young lady at the front desk was sweet, helpful, knowledgeable, and I was quickly seen, which I appreciate. The nurse ( with her sweet smile ) was knowledgeable, compassionate & very friendly. She took all my vitals and we chatted briefly. Atmosphere was pleasant. Doctor (Ashton Want ) should be in momentarily. Chest Scan was done after COVID test and exam were completed. Two meds were ordered and I will be on the road to recovery. Care Now was an excellent place to choose since my primary care doctor was closed today. You'll receive excellent care from all staff members. I will use them again if needed. It's conveniently located at 1501 SW Wilshire in Burleson TX. They take most Insurance and I love the Web Check In. It saves a lot of time. Especially if you're feeling bad. I highly recommend Care Now in Burleson. They have all the convenience for disabled patients even with their parking.

    I had a really frustrating experience with the CareNow here in Burleson I was told there was only…read moreone provider and that the wait time would be about an hour and a half (or longer), so the staff suggested I go to another location instead. They also told me the patient would already be registered when we arrived at the other clinic. Unfortunately, that wasn't true. When we got to the second location, the wait time was the same--about an hour and a half--and the patient wasn't registered at all. We had to fill out all the paperwork again from scratch. I really wish they had been upfront about the fact that the wait time would be just as long and that we'd have to redo all the paperwork. It ended up being a waste of time and gas, and it made an already stressful situation even more frustrating. Better communication and transparency would make a big difference here.

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    Touchstone Imaging Burleson - diagnosticimaging - Updated May 2026

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