Me and my husband have both been here. Client care is great . There is something to be said about…read morethe office and how records are kept and/or delivered. Meaning, the computer system always seems to be down or not working in someway and they cannot email results they still use fax or snail mail Or you have to pick them up!! A lot outdated if you ask me considering location.

Came here for an MRI. Client care was impeccable. No waiting, techs were personable and while…read moredidn't rush me at all they also didn't waste time. This experience was far above my experience at a high volume imaging facility by the hospitals. Would highly recommend!

This place has got it together. On time, kind, courteous and attentive. Down to earth folks. I get…read moreex rays, mri, ct scans, mammograms at this place. Even theyre appointment setters are great. Been going to this place for years and never been dissatisfied. I highly recommend.

Every time I go to Envision, I am haunted by the 'check in online' constantly until you do it and…read more'arrive 15 minutes early to 'check-in'. Well, I have two problems with this. 1) Filling out these forms online before your visit is already checking in. It says it right there. And of course, you can't do it just once. You have to do it, otherwise you're pounded with text reminders until you do and then you have to do it again a day before your visit. Like we have nothing else to do other than go through the check in process THREE TIMES, twice online and once at the facility. 2) Arrive 15 minutes before you appointment, well, I have a life, not much of one but it's mine. My time is important, just as important as anyone at Envision. If you want me to arrive 15 minutes early, make my appointment for 3:45 instead of 4pm. You're wasting my time with all of these 'check-ins' and as I said, my time is important to me. This policy is so 'strict' that arriving two minutes late at one appointment on the Oak Park facility due to traffic, they had me wait for 35 minutes before an office employee told me they'll be taking me in 15 minutes and 'sorry for the delay' for a CT scan that literally took 2 minutes at a different Envision. It took me longer to take all my metal off and put it back on than the scan did. When I complained, the woman told me I could talk to her manager and I told her, 'No, you can tell her. I don't repeat myself and it's just wasting even more of my time' I walked out and swore I'd never go back to that location. They were taking people that arrived AFTER me for more than a half hour because I was late by two minutes due to traffic. But this isn't the only problem location. ALL of them are like this. It's like a cult 'complete the check in forms online, do it again and arrive 15 minutes before your appointment to check in' and over and over and over again. And if you don't adhere to their policy, they make you wait. I will NOT arrive 15 minutes before my appointment. I will do my best to arrive AT my appointment time. Envision does not respect their clients and their time. In the future I will do anything I can to NOT go to an Envision center because of these two points. They must have gotten sick of getting complaints like this because there is literally NO WAY to make a complaint via email on their website. The only way I found was to put in a 'testimonial' on their site and I'm 100% sure this complaint will not be posted on their testimonials page but hopefully someone will see it and make a change, but I doubt it.

While once you get in the techs are find and procedures go as they should. However I have never…read morebeen here and been seen at the time I was scheduled. I've made appointments and am always seen late, once it was almost 3 hours late. But when you need imaging you need imaging. I just wish they were more proactive calling people when there are such delays (all the time). My time is valuable and I don't love wasting it sitting around. If that would be improvements they would have much happier clients.

The staff is not clear about how long the process will take and they do not respect your family who…read moreis present for moral support. They also abandoned one of their patients in the changing room with the door wide open to fend for himself and left him confused not knowing what to do next or where to go to leave.

Yesenia a front desk was very unprofessional. Lied stated they did not offer FA then stated she…read moredoesn't know how to do it. Called manager eventually everything was sorted out after the testing then she was willing to provide information on next steps. Radiologist tech was very nice and professional.

The MRI technologist bruised my arm so bad. I'm on day 4 post MRI at envision, and I've still got…read moreto use a bandaid or long sleeve shirts. I do understand that these things happen however even though to told the tech that my veins tend to roll he spent zero time looking for any other points of entry than the one HE prefers. It hurt. I have had 2 MRIs from 2 different facilities: Baylor Scott and White, and Envision Bedford. 2 completely different experiences, and 2 very different approaches to MRIs. Envision seemed very much like I was in a cattle drive whereas Baylor I felt welcomed and treated with the upmost response and dignity from the moment I checked in to guest services.

They have always been Professional, polite and respectful. I absolutely love most of the staff who…read moreI see. I will not go back to anyone else after years going here. The folks not pleased are usually folks in pain so they might be hard to please by anyone.

I love this place. Everyone is very nice and if you call back with needing things to be sent to…read moredifferent places.They are very good about it

My daughter had an MRI at Monticello Diagnostic Imaging in Fort Worth. The facility was clean and…read morehad comfortable seating in the waiting room. The reception staff were friendly and courteous. The standout employee was KEITH. My daughter has had some traumatic experiences with MRI's in the past (she has special needs). He was so patient and helpful to her during the process. Keith deserves extra accolades for his kindness and going beyond the scope of his job to help my daughter. THANK YOU!

First of all the thought of getting back into another MRI machine made me so upset and so nervous I…read morealmost passed out . but as soon as I got here they made me feel right at home there was no one in the waiting room the person came back and got me basically treated me like his own family. put me in the MRI machine told me to relax told me if I needed anything to holler.. it was such a great experience that I fell asleep he had to wake me up , lol .... I highly recommend this place if you're a little bit apprehensive don't be because they're going to take care of you like family oh I will be coming to this place from now on... 6 stars. Is t Enough stars .. I promise you will be treated like a person , not a insurance number..

My quality of care is always professional and caring. My tech is very patient and concerned about…read moremy scan sessions every time I come.

Their scheduling was horrific. Excellent tone and tenor.....but incompetent…read more First off, the earliest date they could get me in was in 2 weeks. With the ortho follow up a full week later, it would be 3 weeks until I could learn if I needed surgery. All the while burning sick leave and vacation at work. So I called scheduling and tried to find an earlier date. The scheduler said they had a spot in Ft Worth today at 2:15. It was now 9:30 am, that office is at least a 2 hour drive, I said heck yeah sign me up! The scheduler said they would send me a text with the address and confirmation. I left just before noon....not wanting to be late and waste their time. BUT, i had not received the text. So I called the number while I was on my way 817-289-2002. Spoke to another very nice person. I let her know I had not received the confirmation text like they said I would, so I wanted to call and confirm the appointment and location....after all it was a 2 hour drive...... The scheduler was perplexed why I did not get the text but... joyously confirmed my appointment was good to go! She also let me know my part to pay was also $222. I said ok and kept driving. I arrived at 2:00 for the 2:15 appointment. Again, not wanting to waste anyone's time. I go into the office and let the clerk know Im there for my 2:15 appointment. I could tell she wasn't finding anything, so I added, its really at 2:30 but I came in early for the paperwork. The clerk said 'sir your appointment isn't for today because we have nobody here who can do it .' You had an appointment for the 27th and then the 21st, but it is not today. They know we don't have anyone here on Fridays to do the GAD.... She then says 'Are you sure you called the right place?' I showed her the number I called, and she looked perplexed....and said well thats our scheduling number.. I call the scheduler while Im standing there at the window. She once again confirms my appointment is for today..... but needs to check on things and puts me on hold. The phone rings right inside the window to the girls I was talking to...... Lots of Umhmmm, Umhmm....Uhmmm. Then girl number 2 says Did you call our scheduler.....I said yes Im on hold with here now......She then says OH she just called and asked us to reschedule you....... Can you come back monday????? What in the shit show is going on at this place? Talk about amateur hour. Nevermind I will have been driving 4-5 hours (Friday afternoon traffic leaving ft worth yay) I'm going elsewhere.......You guys can have it.

Everything went very smoothly and right on time. The staff was professional and made all processes…read moreeasy and comfortable

I think y'all do a great job. I wish it wasn't so expensive and I wish my insurance paid for more…read moreof the procedures but that's not your fault. Y'all provide a valuable service and I appreciate you.