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    Doy's Auto Repair

    5.0 (1 review)
    Closed Closed

    Services - Doy's Auto Repair

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    9 More Services

    Oil changes

    Auto repairs

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Doy's Auto Repair Photos

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    Recommended Reviews - Doy's Auto Repair

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    10 years ago

    Great Customer service; Excellent work and all at a very reasonable price. THIS IS THE PLACE TO GO IN TERRELL, TX.

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    A-D tire and chassis - Alan and Dakota Hatcher, owners

    A-D tire and chassis

    (4 reviews)

    I am displeased with the services you and your shop performed to say the least for the following…read morereasons: 1. The night when I dropped the jeep off, you stated that you would diagnose the problem with the starter by checking that the jeep was properly grounded. I told you that I already had the device hooked up at autozone to run the standard scan and you said that there are things you can check to diagnose the starting problem beyond that. 2 When I arrived at the shop at noon today, I was in good spirits. You were not ready for me to pick up the jeep. I assume because you had not diagnosed the starter at all at that point. My belief is that you then hurriedly went to the jeep and hooked the same scanner to it that I said I had already used, and that you decided that you would base your entire diagnosis of the problem off of that scan since you did not plan your time properly to do the entire diagnostic process you had described to me the night before. 3 I was in good spirits, until I saw that you added a $60 charge for diagnosing the starting problem when A) you could not duplicate the problem to begin diagnosis and B) you did not perform the detailed check of the grounding and the other modules in question (pcm, chip sensor, ignition switch) as we had discussed Therefore you charged me the full price of your starter diagnostic for simply plugging the device I told you I was not interested in from the beginning and without reproducing the problem OR performing the other diagnostic checks you had outlined 4 when it came time to pay, you were not accommodating regarding the coupon I left at home which was only for a $25 savings and compared your shop to major big box stores regarding your policies for adjusting the cost without the coupon being presented. This all came , after discussing the coupons with you in great detail and asking how they were applied on the phone before scheduling the diagnostic. I also, mentioned during that phone conversation, that the only reason I was coming to you was because of the coupons and the flyer. To make matters worse, you did not offer to allow me to go home and retrieve the coupon, even though I was dropped off with no transportation and it became awkward enough that your female employee ended up offering this, which I politely turned down on principle. 5 when you ran my card, the chip was worn out on it, so you would have to swipe the card to allow it to process. I let you know that the chip was worn out (there are thousands of dollars in that account) and your only response was that I could walk to an ATM I find it fascinating that your motto is "your dealership service and repair alternative" while your shop holds many of the same attributes as a dealership, in the following ways A) a non-conservative approach to repair (i.e. you insist that u-joints (driver side) should be replaced during the upper and lower ball joint repair, even if they aren't worn) B) you talk a lot about the different diagnostics you will perform and then use a handheld scanner and charge me $60 for that, like a dealership C) you compare your policies and method of operation to Walmart when I asked for an adjustment on the cost of the services not performed (or forgot my coupon), which shows me that you prefer operating like a big business, unfriendly, in & out car dealership. D) write long letters to CyA for legal purposes after the diagnostic services After learning these facts about your operation, I am surprised to see such good reviews about your shop online (although there can always be a first negative review). I can only assume that you are overwhelmed with the rich, mechanically challenged demographic from some select parts of Terrell and that you are selling them or up-selling them on parts they don't really need or services that were not fully performed. I assume that they just haven't noticed. This is all very similar to the way the big car dealership departments operate their business.

    Stopped by to get an inspection on my car. Keven and the whole crew were friendly and helpful. I…read morehad a couple of issues to take care of, but in less than an hour I was on my way to get my registration. Thanks guy's, I will be back.

    J & M Full Service Auto Repair

    J & M Full Service Auto Repair

    (5 reviews)

    Very poor experience, I would give them zero stars if that were an option…read more Took my vehicle in due to misfires. Every few weeks they would call to say it was fixed but it resumed misfiring before getting it home (Eighteen miles). After three months the misfires were fixed but the vehicle lacked power. They tried twice to give it back "fixed" with the O2 sensors out as a solution to the lack of power. Ended up taking my vehicle to another shop which had it fixed in two days. They will say they guarantee their work, but you will be continue to pay. Wouldn't trust these guys to air up my tires.

    I don't even know where to start with these guys. I believe every one of these bad reviews…read more From my experience, they will replace parts that don't need replacing or SAY they are replacing parts but DON'T ACTUALLY DO IT, dodge your phone calls, never return your messages and flat out lie to your face. I brought my truck to them and they said I had four bad injectors. I trusted them and told them to go ahead and replace. I finally had another mechanic look at them and they are the EXACT SAME INJECTORS that were on the truck when I brought it to them. I paid them more than $4000 for NOTHING. I'm gathering evidence now to sue. (Someone already reported them to the Better Business Bureau for the same thing.) Another example: They told me the oil had already been changed, but when I came to look at my truck, I saw the oil filter was still the old one. I said, "I thought you changed the oil?" The response was, "Oh, well, I think we did." I said: "Really? Then why is the old filter still on it?" He just looked at me and didn't say a word. Had I not caught it, it wouldn't have been done at all! When I first got there, I watched them fill out a work order with everything I wanted done. When I finally picked up my truck SIX MONTHS LATER, the work order was gone. So, they actually brought me a blank sheet of paper and said, "okay, now what did we do on your truck?" Seriously?? I am absolutely not joking, exaggerating or dreaming. It actually happened! What another reviewer said is absolutely correct: they DO NOT HAVE qualified mechanics there. I will add that they also have totally incompetent office staff. They are completely unorganized, deceitful and otherwise dishonest. Trust me, you don't want these people touching your car! Hopefully, they will be out of business within six months. Then, the unsuspecting public will be a lot safer.

    Doy's Auto Repair - autorepair - Updated May 2026

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