Five Star Cycles... Hello Dan Im Mark I was the one who helped you out when you first came in. Im also the manager. I hate getting bad reviews, its the make or break of small businesses these days. However your review was the best bad review I've read. For starters you are 100% correct about our mechanics needing to take more pride in their work. This industry there can be no slackers and no mistakes. Respect for another mans bike should be more important than the respect given to the man himself. I should have spotted the issues with the bike myself and I apologize for that. But please do not write us off so quickly. Yes first impression are the most important but sometimes things do not sync up and things just get thrown off. I have full confidence in my staff and I know that they can do better. I understand if feel the need to find another shop. All that i ask is that see this as a one time fluke and not see this as our everyday habits. If it helps i will personally wash and detail your bike at no cost. I would like u to see the pride i take in my work. Call me tomorrow to set the appointment. I will need at least 2 1/2hrs to finish the work. Thank you for your review. I will see to it proper reprimandments are made but more important changes are made.
Dan Walker... Thanks for your response Mark. You of all people, who see a new customer, should check all work done on that bike. A first time customer that gets handed back his bike in the condition mine was in, isn't going to come back.
I detailed my bike when I got home, so no need for that. But if you really want my business, offer to replace my front rim. If you do, I'll modify my review or take it down. Other than that, I wish you well.
Five Star Cycles... See Five Star's Facebook page for text omission here...
Now as far as further business with you. When i was in the shop and I heard you cussing in obvious anger i approached you to ask if you was ok. Thats when you told me that the mechanic had miss-buckled your saddle bag after he had to retrieve a part from it. Dan our services that we share to our customers comes from hard work, years of experience and we survive on our knowledge. So customers who respect us and understand that we are humans and treat us fairly are the choice customers. But a customer who goes into a outburst over a simple fix like a miss-buckled saddle bag and blast us on social media trying to hurt our reputation, our jobs and our likelyhood is not a choice customer. But im sure you have noticed from other reviews that we operate a steller shop and we take full pride in that. We both have made mistakes in this situation and they could have been resolved immediately if I would have recieved a phone call from you or if you would have spoke to me in person about what upset you. I offered to detail your bike because i believe that there may have been finger prints left on fenders. I would have tighten your lose mirror in 30sec, no big deal. But your're asking that we replace a bent rim in which would have taken tremendous amount of force to do that my trusted lead mechanic says that there was no incident that occured during the job that would have caused that rim to bend..will be respectfully declined. Our mechanics have a safety fund in place that in the event they accidentally damage a customer property they can tap into the fund to pay to replace or repair that property. This keeps our mechanics very honest and they have no reason not to admit to their mistake. I wish you just as well and hopes that both of us can learn from the mistakes we made.
Dan Walker... Mark, I never said that your mechanic "bent" my rim, I said he gouged it with some kind of tool. Now that's a place that rust will start in, so thanks for that. And if I had had an outburst as you called it, everyone would have known it. I just cuss to myself when I see work done half-assed. I came to your shop and showed each one of you full respect, and what I got back was not what you as an owner would like to see in your product. I'm allowed my opinion, and everything I have said is the full truth. My bike had not one scratch on it anywhere, in 12 years, until I brought it into your shop. Was it you that took the picture of the rim when I showed you the gouge? When you said you'd tell/show the management the picture, why didn't management call me then. I waited a week and had no response from your shop. Just shows me that either you didn't follow up on what you said, management doesn't care, or you aren't owning up to the mistakes your guys make. Do you think I came just particularly to your shop so I could cause you grief, maybe get a new rim out of you, fuck with your livelihood? I had no previous history with you. You're sounding like I came in with guns on my hip, looking for trouble. read more