On this #thankyouthursday I am selecting the wonderful staff at Mavericks. I needed to buy a last minute gift and arrived at their location 15 minutes before closing. The staff outside busy moving all the bikes to the front greeted us and welcomed us into the store. The ladies inside gave us suggestions and helped me pick out the best gifts. This type of friendly helpful customer service is worth mentioning, and very rare so minutes before closing. And for the cherry on top they wrapped my purchases so nicely and ready to deliver. This level of customer service deserves thanks. read more

They picked my 22 Pan America in for a multiple codes and limp mode issues. I live an hour away. Had it in the shop for a few days tracing down the issue. Turns out I had a faulty rear cam phase wire. Unfortunately, I am out of warranty with only 3100 miles on my bike. Maverick service team stepped up, got it fixed and sorted it out with Harley Corporate. I have owned a lot of bikes over the years and I can say Maverick always goes above and beyond to take care of my bike. Trip and Dane are always great to deal with!! read more

Maverick Harley-Davidson - 22 Pan America - Motorcycle Repair Near Me - Carrollton, Texas

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This review is for the service department For reference I am going to mention below how much it costs me to do an oil change for my 4,750 lb SUV along with other top ups and multipoint inspections, calibrations etc. 6.6 quarts of premium synthetic oil plus other fluid top ups and adjustments - at my local mechanic it costs me $60 including labor and parts/oil etc. keep in mind it is for a 4,750 lb 4 wheel drive SUV. Even if I did this at the dealership it wouldn't cost me more than $125 all included Now similar work was done on my 2022 fat boy for the 1,000 miles service. Apparently it needs 7 quarts of oil for an 1,870cc V twin engine while my 4,000 cc V6 engine only needs 6.6 quarts at $55 while it is a whopping $125 for my motorcycle just for oil. I was at the dealership for barely 2 hours. Even if the "super experienced, highly qualified" technician worked on my bike for 2 hours (which I seriously doubt) I do-not understand why I was charged 3 hours of labor ($131/hour) - $393 - a mind boggling charge for labor to do an oil change and inspections - the billing person gave me a bullshit answer about how they charge based on the experience level of the tech - i was in a tearing hurry to get to my family else I would have sat down to understand in more detail or at least ask to speak to the service department manager but given how I have been treated the last few times I visited the dealership I knew it would be a waste of time I know owning and maintaining a Harley is not cheap, but $600 for a frigging oil change? That's daylight robbery and highway robbery (I-35 to be precise) That said, I now know never to do any maintenance or modifications at this dealership (plenty of customizations in the offing). My next hogs, a Panamerica, & a Street Glide will have to be purchased from another Harley dealership - if they turn out to be no different I will just have to shift to another brand - that will be sad but unavoidable if this is how Harley dealerships blatantly lie and steal from customers. read more

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The techs there are pretty good. Tripp is EXCELLENT! The rest of the dealership is sorely lacking. Most of the time when you call service they won't answer. Leave a message and they do not return the call. I've had several thousands of dollars in warranty service done there. The last time there they didn't finish the job even though they were paid in advance. I still have NOT heard a word from them since. I've taken my bike to Texoma now and they are much more attentive. They keep me informed very well. read more

Awesome course Awesome course Coach (incredible guy) proffesional and calm and way hardworking guy Customer service is Way beyond our expectation read more

Maverick Harley-Davidson - We with our Coach - Motorcycle Repair Near Me - Carrollton, Texas

The staff was extremely helpful and basically made me ride every bike before I could choose. They made us feel welcomed and were no pressure at all. I would highly recommend them!! read more

Maverick Harley-Davidson - 2020 Road King and a 2020 Softtail Bob. - Motorcycle Repair Near Me - Carrollton, Texas

Joey is greatest person I have ever met in salesman:) successful smile on his face:) everyone at store has strong positive energy! Real happiness is here! read more

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I wanted to leave a review a few weeks ago but just did not get to it. Everyone at Maverick has been very nice to deal with. I have bought merchandise, parts and services. So I can say that all interactions have been top notch. I recently picked up a 2024 SG about 4 months ago. Unfortunately, from another dealer in the DFW area. There was a specific reason why that I won't bore you with. Had I known about the great folks at Maverick, I would have bought it here. Next bike for sure!! I have done a lot of customization to the bike, including a Stage 2 SE Cam kit(being done as I write this), all of which has been done at Maverick. Big shout out to Dane, who is the Assistant Service Manager and just a good dude!! He knows customer service for sure. He has always been consistent in what he tells you and what actually gets done by the techs. All the techs that have touched my bike have done a good job. I am sure the Stage 2/1000 mile service will be the same result! I use to do a lot of my own wrenching on other bikes that I have had but just don't have time for the bigger stuff these days. That being said, I am picky and anal about how things get done and so far no complaints. If I call Dane with a question, he always takes the time to answer all of them. I have spoken to a couple of the other service folks as well and they have been great. Highly recommended this dealership... Adam read more

For the past year and a 1/2 I've had a problem with acceleration over 2000 RPM and my motorcycle would lag and backfire. Brought my 20 road glide to Maverick HD to have the 20000 mile service done on it.. Talked to the tech about the problem with acceleration and he checked it.. and found a spark plug wire was burnt all the way through. I've had my motorcycle looked at several times over the last 1.5 years and this is the 1st time anybody's found anything wrong with it.. so I'm giving Maverick Harley Davidson and Technician Tom kudos for finding the elusive problem.. Great work! read more

My best friend wanted to learn motorcycle and took a beginner course at this location. Since I rode my entire childhood I was excited we might try motorcycles together... instead, they kicked him out of class for not doing an activity fast enough. A BEGINNER course needs to let riders learn at their own pace - not send you home early if you struggle on an exercise. Unreal. Now this friend has to reconsider or look elsewhere. A solid (rich) future customer lost for good. Grow the sport - not crush beginners by kicking them out! Only 2 advanced to the afternoon in the entire class. Do NOT learn at this store and do not spend an ounce of effort to talk to them. Go anywhere but here. They don't deserve to sell HD. read more

This is now my favorite dealership in the world. Came in Saturday after my primary plug came out, losing all the fluid. Dane pulled my 2018 Street Glide straight in for inspection. Derrick pulled it apart, discovering a totaled tension shoe and a ruined primary chain. Cleaned all debris, installed new parts and had bike ready for the road in less than 90 minutes. CJ, the very helpful salesman, assured me that if they couldn't fix it he could put me a new ride. I explained it had to be blue and he didn't have one on the floor. CJ then assured my they could change the tins to make the new bike look like my 18. That CJ is awesome. A big shout out to all the very helpful folks at Maverick Harley Davidson read more

Great tacos! Carl really knows what he's doing. Laura at the bar, making drinks. Great value (since they are for tips only). Def check this place out! read more

Maverick Harley-Davidson - Birra tacos - Motorcycle Repair Near Me - Carrollton, Texas

I usually give credit where credit is due. I decided to think and mull over what I had to review. I purchased my first motorcycle from this dealer Oct 2023 a brand new nightster the service at the time of sale with Julio was very good.However the bike started to have issues throttle left me stranded,bike would start,warning light keeps turning on,service department has the bike for 1 week they don't give you follow up call when the bike is ready(if you expect follow thru with the sale go somewhere else service here is null none existent.I raised my concerns about the multiple issues the new motorcycle was giving me.Sales manager Pedro stated I'll let the General manager Kevin know.To my surprise general manager stated they can't do anything reach out to Harley Davidson customer service.Lip service is free you'll get a lot of that in this place the ball being passed from person to person.To add insult to injury on the third time bringing the bike in they did the 1000 mile service without my approval(I must of been sleep walking )there concern is to sale you the bike and move on .Needless to say I'll probably get a banal response from someone below stating to reach out STAY AWAY. read more

Hands down the best dealership in Dallas. Treated me with great respect when I took my first test ride here almost a year ago. Went bought and bought a bike months later. Parts and clothing department people are also very nice. No price haggles and she'll games. Shout out to Dennis, CJ, Steve, will and the entire staff. read more

Maverick Harley-Davidson - Motorcycle Repair Near Me - Carrollton, Texas

Took the MSF course here with Mike and Tony as my instructors. They were patient and taught well, I learned alot even though Ive been riding for 4 months already. Highly recommend the MSF course here. read more

Filled out an online appraisal for trade in value and was told $10,200 low to $12,800 high and possibly more. Set an appointment to have appraisal done in person. When I got there the service person commented "they don't see many bikes that model in that good condition " after wasting an hour of my time some little sawed off Chewbaka looking guy came and offered me $9,400. Completely false advertising do not trust any online price they send you. I provided a correct vin number and mileage, the condition speaks for itself as they don't see bikes that model in such good condition. A complete scam and waste of time . Bait and switch at its finest!!! Update I did sell the bike to another dealership without trade in for $11,200 which was in line with the online offer from Maverick that wasn't honored. Confirming that the price was a low ball offer and the online offer was a ploy to lure you into the dealership. read more

Came out to Dallas to visit some family for Thanksgiving week. My dad and brother in law both had some business at the shop. So I tagged along, naturally something caught my eye. Before I knew it I purchased a 2021 Sport Glide from the team. Glenn and Britt both assisted with the sale. I honestly can't say enough good things about these guys. Both were incredibly knowledgeable and helped put any purchase anxiety I had at ease. "Hollywood" the finance guy was also stellar and gave me a killer deal. This shop was incredibly upfront and honest with everything and I couldn't be happier with my purchase. I cannot recommend choosing this location over other local dealers enough. Stop in and ask for Glenn or Britt and get yourself on the ride of your dreams. read more

I brought my bike in to replace the radio in my road glide. 1.5 hr. job according to the service department. 5 hours later they brought my bike out the faring was not correctly reinstalled and then had the nerve to tell me that they had to take the windshield off and reinstalled it incorrectly as well. They did not realize that I know that was not true. But they just say bullshit thinking we don't know how our bikes are put together. The bottom line is they said it was as good as it gets. Really these losers that run the place and the incompetent mechanics just to fuck people over. I actually talked to the sales manager Big Lou well he is a loser too. My warning to all is to go somewhere else. You do not see BMW or Japanese shops put up with incompetence why should Harley riders read more

Not the greatest or most professional, buying a bike is a luxury item, that needs to be taken seriously, the half naked women walking around was childish, and immature, it was noticeably uncomfortable for the women walking in the store. I get the Harley bravado, I used to work at one, but it gets to a point of like "really" Other than the staff being ridiculous, and unorganized, they do seem to know a thing or two, it's got a big selection, but you better know about Harley's before listening. read more

Zero stars. This place has the worst customer service. Three people were behind the counter doing absolutely nothing (actually one was on the phone just listening to someone) with only one young man helping a couple who appeared to be adding more and more to their purchase probably to use their Harley points. I don't blame them or the young man at the register. I do blame Naomi, Tom Orlando, and Fabio, each of whom blew off the unwillingness to get customers checked out and on their way and actually found it funny (After I complained, Naomi joined in at the register and eventually another girl who was on the phone for 10 minutes got off the phone and rang someone up). Tom even boasted that "Naomi is the best," but he obviously was not talking about her job as manager. At least 10 people waiting in line with three extra people behind the counter is ridiculous. When I asked for the owner's name, Tom Orlando said it was Chris Calhoun. WRONG. If you look it up online, the owners are Alfred Keeling and Maritia Keeling. Calhoun is a partner. So... this is to the Keelings and to Chris Calhoun: I have been in customer service management for over 30 years. This was unacceptable. Also, people should be given the owner's name when they ask for it, including the phone number where this person can be contacted. I've never met an owner who did not want to be aware of situations like this that make their companies look bad. If they are stellar employees, you have much bigger issues than today's occurrence at 3 PM. Fabio and Tom made sure they parted with the words, "It's been nice talking to you" each in a saccharin tone. It made them look ridiculous. read more

I've been friends with many employees and customers that continue shopping here for the last 6 years. I can for sure tell you Jeannine H. is unrealistic in her expectations. "30 years experience in customer service" and she doesn't understand that a customer on the phone is still a customer. Holiday season is the busiest time for these dealers so a short wait to buy your loved ones gifts really isn't a big deal lol. Chris Calhoon is an owner so her "fact check" is incorrect also, the Calhoons are very much involved and very much owners. So moving on, I've purchased 3 bikes from these guys. Go check these guys out and see for yourself. read more

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Where would one start? No service,no follow up and no concern for your bike, or it's parts, and absolutely no communication. This is a dealer that shouldn't make it in a major market. Try American Eagle, Dallas HD or any other dealer in DFW, or an independent repair guy. You'll get to know the receptionists extremely well at Maverick HD as they take messages for the guys in service that never pick up. Save yourself the heartburn and go anywhere but there. You'll be glad you did. read more

Just spent 2 hours kicking the tires, and looking at our first bikes. Joe Z was incredible with his informative patient compas like sales aproach. We will use this family ownwed location for its riding academy for me and my son. Looking forward to all of it. See yall there this August. We will begin the ground work for our new rides care and feeding. read more

Fun events but overpriced, but what HD Dealership isn't? Customer service you have a 50/50 chance. If you are dealing only with hired employees you have a good chance. If you need an approval from upper management then you should shop at the Horney Toad read more

I drove all the way from Las Colinas just to check out this location! Boy was it worth the drive! What an excellent assortment of all types of goodies in this store. If you are looking to get a Harley lover a gift, please come here. They have everything from glassware, men's bracelets, rings and more. They have all types of fashion of course, gift sets, sun glasses, door mats, backpacks and more! Feel free to have some popcorn while you look around the store in addition on the weekends grab a drink! They had a little bar set up "tips only" with beer & liquor! I sure did have some popcorn and a little something to sip on! The manager was super nice as she wrapped my gift and I got a lot of help from the sales lady on the floor as she helped me pick out my dad's gift! Of course you can't help but to look at all the cool bikes! One day I will get one of my own, until then I'll just keep dreaming! Make sure to sign up on the Harley email blast, as they do cool events weekly! read more

Maverick Harley-Davidson - Motorcycle Repair Near Me - Carrollton, Texas

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I've been to this location twice and it is always very clean. Got service on my bike here and it went well. While waiting on service, I decided to look in clothing. While waiting at the counter, overheard female manager being very rude to employees. I find that unacceptable and felt it needed to be shared. read more

Great selection, friendly staff and always willing to do test rides! Also a Livewire dealer and have a free charging station out front.

Marcus, Shane, and Hollywood made my buying experience seamless. Everyone is so down to earth. Don't be afraid of walking in and being pressured into a buying bike or even buying with payments you can't afford. Thank you Mavericks!!! read more

If I could go lower then one star I would. I was excited about buying a new Harley and took the new rider class. Instead I was humiliated and today I did not know how to ride and was kicked out of the class in front of 10 other pupils on the third day . I took the class to learn how to ride. Duh,. Do not take the new rider class or do business with this classless organization. read more

They should have a zero star. I'm complaining about customer service in sales specifically Walter. Visited today at 12:55 pm had finally decided to take the decision and buy my 4th bike. I chose this dealership. I've bought lots of clothing from Here and get my service done here. Was looking at a few bikes turned one on to check it out this Walter guy came and was on the phone with his Girlfriend and told me don't touch the bikes without a sales rep so I stopped even though he doesn't know who I am. I waited next to him for 10 min while he was talking to his GF and when he was done he hung up and left I followed him and asked him what his name was he said Walter and then I left. Horrible Horrible service in sales I always work with naiomi is clothing and jim in service they are great but this Walter guy just lost a sale I went immediately to American Eagle in Denton and bought my 4th bike there tonight a heritage. Lost my money fire this guy or you won't be selling any more bikes. read more

Writing our review again since our last one was deleted. We bought a bike mid March '21 and we still don't have our registration and title. All the excuses they have given us since end of March: it's taking longer because Covid, my girl (Scott in Finance calls her) that does the registration and title is only here once a week, waiting on DMV, the title has the wrong mileage and they have to get the previous owner to correct it, have to send back to DMV. Here it is 3 1/2 months later and we are still waiting. This has been a very frustrating experience. read more

I had a good experience. They have beer, water, coffee and a pool table for anyone and everyone. That was pretty cool. Bought a shirt and poker chip. read more

I recently purchased a street glide from an individual. I took it in to the shop on Saturday. Freebird took the time to look the bike over, recommended a few things and rear brakes. He offered a full check over and check all things are tight and ok at no charge. He didn't try to push anything I didn't need, in fact he suggested I hold off until I had more miles to Change the oil. His follow up is been professional and I feel good knowing this is my new home spot. read more

The absolute worse Harley Dealership experience that I've had was hard to get help and they're overpriced will never visit this place again. Dealerships like this give Harley a bad name read more

I drove from California to Dallas in a Uhaul truck with my Harley motorcycle strapped in back. Upon arriving to Dallas I realized my bikes Vance and Hines exhaust had come loose and was completely disconnected from the frame and missing bolts. Knowing no one in Dallas I choose to try and take my bike to this Harley dealership and see if they could help me with the bike. Upon arriving I was greeted by Jason at the service desk, I told him my situation. He unloaded the bike with me in 100 degree Dallas heat, took it into the shop, found replacement bolts and screws and attached my pipes to the frame. I couldn't believe it, this guy went so far out of his way to help me and expected nothing in return but a handshake. This dealership earned a lifelong customer, I will take my bike and give my business to this dealership regardless of the driving distance or price, just based on this experience. read more

We came in to check out a bike for the hubs. We left with new bikes! The sales team is awesome! Marcus assisted us with everything we needed. All questions were answered and we were done so quick! They are efficient and even stayed late on a Saturday to make sure we had everything we wanted. I still can't believe this beautiful machine is mine! Thank you Maverick HD for everything! read more

Worst dealership ever. Brand new 2015 street bob bike (3 months old) and my battery is dead and no one wants to help me. They said its my fault for not having it on a battery tender. I will never purchase anything from this dealership. They said to buy a new battery because it doesn't hold a charge like a real car battery. Find a different dealership to buy your NEW bike read more

Took them over a week to put wheel bearings on my sportster with cast wheels. I'll take my bike to the Dallas Chop Shop from now on. read more

Was in form out of town stopped in to do some shopping the the employees were not helpful at all and the customer service was horrible.

Great place to meet people and hang out you don't even have to ride a bike to enjoy the fun. read more

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