My friend and I were visiting from out of town and were going from store to store looking at the cool stuff on display. When we walked by this store we noticed a cat in the window!! How cute!! She was just sleeping in the front window shoe display and thought she was so cute. We were greeted by the nicest young lady, who told us the kitty's name was Socks. After looking around, my friend and I decided to get matching Birkenstock clogs. I'm so happy we got to purchase from a local store! And one that is cat friendly! As a cat mom myself, I loved this. Give the kitty a raise. :) read more

Downtown Shoes - Socks the store cat - Shoe Stores Near Me - Sonora, California

Tammy greeted me and my husband. As soon as she was finished ringing up a customer she assisted us. She brought me my shoes she I wanted and several pairs for my husband. The store didn't have my husband size in the color he wanted. Tammy offered to order them. My husband decided. I bought my pair of shoes. Tammy was very friendLu. I would definitely go back to get such great service. read more

As other people have said in past reviews, the owner/ employees are so unfriendly and it's really no mystery as to why they're closing. We went in there to support a local business closing down. I had a small coffee cup in my hand. The owner came up to me and very loudly said "I would really appreciate it if you didn't have a drink in my store while you're shopping". I understand having a no drink policy, I totally get it. However, wording and approach is everything. So I assumed, by her approach, she didn't really care to have support so I left. Hopefully the next business that ends up here has much more kind business owners and employees. read more

I am in the market for a few new pairs of shoes. I was interested in a few Hokas, but we were never greeted or acknowledged other than a glare. No "I'll be right with you" either, so we walked out. I'll take my money elsewhere! read more

The blonde lady that works here is snooty, not very friendly. She was more interested in talking to a younger girl, possibly her daughter, than with helping us. She has been this way every time we go in here. We will not be going back. The prices are much higher than other shoe stores that carry the same brand. read more

The owner was very unprofessional and disrespectful. I can in to ask if they provided a specific service. And the answer he while his back to me made absolutely no sense read more

I was so disappointed yesterday when my husband and I happily went into this store, only to be treated coldly as though we were bothering the two women working there. Keeping one from her yarn work and seemingly keeping the other one awake. We tried to make a little small talk and it was either ignored or shut down. I did buy a pair of shoes because they had a pair of Birkenstocks that I had been looking for. Customer service was nonexistent. The shoes in this store are roughly $100-$300/pair. They are quality shoes. Paying this amount of money for shoes, especially in a tourist town, one would expect that the workers would open the boxes and help buckle buckles on Birkenstocks. Not here. She handed me the boxes and then walked to the door to the back room and proceeded to just watch me. Stare wordlessly as I buckled the four buckles on the sandals. I have bought many shoes at this store in the past, but I think that sums up my buying experience from this store -it's all in the past. With retail stores suffering, especially in small towns, please get a clue and give even the smallest bit of customer service. We were so uncomfortable in that store. The owners of this store and their customers deserve more than this blonde girl and this glasses wearing girl are delivering. Do better! And if you don't want to do your job, find a new one. read more

Great selection of ergonomic and cute shoes. Good quality shoes are not cheap. Friendly staff.

I love this store for the brands, styles, and quality of the shoes the carry. I have been coming here for years, and always find many pairs I like. I'm especially happy that they have a sale section also now; also very good annual or semi- annual sales! The staff is also very helpful. I do wish the prices were lower; but I know the brands they carry are worth it. read more

I love going to all the cool shops on downtown Sonora, and whenever there, I make it a point to shop at Downtown Shoes because of their wide selection of shoes. My friend & I visited today and were in a super happy mood . However, as much as I tried to overlook the lack of holiday spirit, indifference and outright lack of customer service, I just couldn't. Both employees who were in the back room offered no assistance; we had to get them to help us. Other customers received the same treatment. It was weird! Both ladies gave a negative, unwelcoming vibe which screamed of "I hate my job!" When we finally decided to purchase shoes, the lady didn't speak, smile, or even say a simple "thank you" when at the cash register. We almost didn't go through with the purchase primarily due to her negativity. The employees at Downtown Shoes would benefit from learning gratitude and appreciation for anyone who walks through their door! Maybe an inservice on customer service would come in handy There are a lot of places where we could have chosen to spend our money! Ladies, you could do so much better! Hence, the one star. read more

I love the selection, but the staff was so unfriendly. While we were there my husband wanted to purchase a crossbody travel bag, but instead, the person working there picked up a personal phone call and said to the person on the phone that she was trying to get rid of us. We immediately left. I don't know how they are still in business if they don't want anyone shopping there. read more

I had a wonderful experience with Heike. I broke my right foot and had surgery. It's still quite swollen, and I couldn't properly try on shoes, but I wanted the "right" shoes at the ready for when I'm able to walk on my foot. Heike understood and was so helpful, patient and friendly. She made several suggestions and worked with me on sizing, styles and features to accommodate my foot. She was a good listener too! I purchased a beautiful pair of midnight navy suede Boston Birkenstocks with shearling. I'm so happy. I set them out at home to inspire my healing process. I cannot wait to wear them. I saw other shoes I'd love to try. When I'm fully healed, I will definitely go back! Thank you, Heike! read more

Downtown Shoes - Boston Shearling Birkenstocks, in Midnight (navy)! - Shoe Stores Near Me - Sonora, California

As local residents, my husband and I wanted to buy local when shopping for new shoes. I really wanted to give the woman at the shop the benefit of the doubt that maybe it was the end of a long day but, looking at other reviews, this seems to be the norm. She treated us like we were inconveniencing her, she snapped at me rudely, refused to measure my husband's feet (he had been feeling like maybe his feet had changed a bit), and insisted a pair of shoes were the right fit (wide when a regular was needed) when they weren't. While we would have happily bought locally, we ultimately decided to buy the same shoes online because of the poor service. read more

My Mom and I travel from Modesto to Sonora several times a year to shop here. We always have good experiences. They even know what shoes we like when we walk in. Unfortunately today went very much south!!! Today is my birthday and I wanted to buy myself a pair of boots and bring my friend to the shop. She LOVES shoes and boots also. We went in the store and started looking around... A lady with long wavy hair literally started standing behind my friend and following her around! As if she was going to steal something!!! Mind you there is only ONE shoe out on display so it was so awkward and rude and ridiculous. I went to my friend to kind of break the ice and here comes another lady from the back and starts standing directly behind us. I tried to small talk about how they're new faces and explaining whom is usually there and talked about the cat... But they continued with their VERY COLD AND RUDE BEHAVIOR!!!! The one said she was the owners daughter. Honestly as rude as they were I will never go there again. Really is unfortunate because I brag to everyone that will listen how great the shoes are and how we drive from Modesto just for your shop!!! The other ladies and man were always so nice... But WOW... These two were cold, rude and followed us like we were thieves!!! Mind you... I'm an almost 50 Year old woman!!!! Unbelievable!! And by the way... I was going to purchase a $200 pair of boots and my friend was wanting to buy also. But NO WAY!!! Good luck keeping customers with these two working there. Very sad. read more

Love their shoes! Great quality and selection. They have real leather, work and dress shoes. I just wish they had kids too!

I came in with my boyfriend a while ago in search of some good, heavy duty work shoes. We had plenty of money to buy said shoes, but were treated as though we had walked in and inconvenienced them. Yes, we were young, and no, we don't dress in suits and blazers every day, but we still deserve to be treated with respect as potential paying customers. After we got the vibe that we were being belittled and not taken seriously, we took the shoe size information and promptly spent our money elsewhere. Maybe I'll try this place again someday, but as for now, I'll pass. read more

Me and my boyfriend stopped in to buy a new pair of shoes with the intent of buying something. My sandal had broken and needed to get something. We looked around for a bit and something caught my eye I'd like to try. I asked the lady. She looked me up and down. Sighed like I had inconvenienced her. The size didn't fit so we asked for a larger size . She was hesitant to get us the other size to try. The lady was extremely unprofessional, demeaning, belittled us, and just extremely inconvenienced by us in the store. I wanted to buy a pair of shoes. We ended up leaving. She may have been having a bad day but still not right to treat a customer. I would have paid for the overpriced shoe since I needed them. read more

Downtown Shoes is exceptional! I drive all the way from Manteca to buy shoes. I'll continue to shop there. I'm very satisfied with their service and quality merchandise. read more

I stumbled upon this little shop in beautiful downtown Sonora. I walked in because I was looking for some Birkenstocks(yeah I know, but they are comfy, k) and let me tell you, this place is amazing, the Service alone would make me come back. I came in and everyone was happy and ready to answer all my questions. The owner draws her own chalkboard welcoming everyone that walks by. AND they have a pet cat!!!!!! He just lounges around And is not all over you, but for an animal lover like me, WOW! this was the cherry on top after I purchased my shoes! read more

A nice location in downtown Sonora for the purchase of new shoes. I like the display window, always creative offering the viewer multiple styles of both woman's and men's shoes. If you like to support local merchants, you will not find a shop more "Main Street" Next to Courthouse Park. read more

We just went in to find my Brother-in-Law a pair of Red Wings known as red setters. They gave us a pair of enameled American flags for our laces. In addition, we received boot cream and a sales lady who knew how to bend a knee to make a sale. All this and a great pair of boots. 5 stars read more

I went to the store today with my mom and my two children because I needed some new work clogs I was actually looking to purchase two pairs (not cheap). They were a little bit busy, I would say besides myself maybe three more people. I looked around for a bit and then I found the pair of shoes I wanted to try on I waited for a little over 10 minutes until I asked someone to try them on because I knew they were busy and didn't want to interrupt. I have worked customer service and retail for over 12 years so I understand the rush. The lady grabbed me two pairs to try on but when I opened the boxes they were the wrong pairs. No problem mix ups happen, so I wait another at least 10 minutes and still no one has come by and I needed the right pair. Since the door to the back was open I finally peeked my head in to see them (since both my children were getting a little restless) Both of them were back there one on the computer and I politely said " I'm sorry she accidentally brought me the wrong shoes." The lady looks back at me gives me a dirty look and says back " Yeah so!? I'm in the middle of something!"I couldn't believe how rude she was I had already waited 20 minutes trying to try on these shoes and wasn't rude once. I said no thank you when the other employee came out and asked me was needed and left. How can someone like that be employed to work customer service!? We always try to shop and support local but they definitely lost a big sale and a customer today. Very disappointed and frustrated. read more

I ordered a pair of shoes from Down town shoes , was told at the time it takes 2 weeks for my shoes to come in, 3 weeks later I call to check on my shoes, and was told they will be here when they get here. Now its been a month and I call again to check on my shoes and told that they have been having issues getting shoes and they will be here when they get here. At no time did this business call to let me know that they were on back order , I guess they just think that a person will just wait forever for their shoes. Maybe I wanted those shoes for a certain event . In any case they have terrible customer service. I asked about my shoes twice over the phone and once on their facebook page which instead of responding to my inquiry they deleted my inquiry off their page..I am more than a bit annoyed at them.. read more

Local business. Top quality products, good eye for styles, excellent service!

Downtown Shoes is a hometown quality shoe store. They are knowledgeable and professional. Rick even remembers my shoe size! I buy all (mostly all) my shoes here. Quality shoes that are good for your feet at competitive prices. 5 stars all the way. read more

Not often do I give a poor review... But this place will tell you anything to sell you a pair of shoes. Kinda ridiculous how much they'll talk up a pair of shoes that isn't worthwhile... If you haven't owned the brand you're buying before, I'd definitely recommend a second opinion. read more