Dianna M.

I have visited this nail salon several times - I had hoped to leave a better review but I am still unable to do so. Manicures: Nails are uneven, some were filed round, some square, one is pointy. I asked for clear polish - nothing was applied. On another visit, a hangnail was yanked off and that finger felt irritated for the rest of the day. Pedicures: Have not been as relaxing or enjoyable as the ones from my previous salon. Today, something on my big toe was either cut or pulled (which actually startled me). It bled for quite a while and they did not have band-Aids at the salon. The color was applied hastily and looks awful. The first time that I came to this salon, my leg massage was so hard that I had to ask them to be more gentle. Please see photos attached to this review. Thank you.

Leah F.

I received a head spa service during which a hot water outage resulted in the application of warm water from a bucket being laddled on my head. I expected a complimentary return visit to receive the full service once the issue was resolved; instead, I received a 10% discount (resulting in a $126.00 charge) and a 15% discount on future services (expiring 03/15/2025). I was quite disappointed. I left in tears. They definitely should be giving a free service, pouring water from a ladle isn't the same spa concept as the halo shower head that's supposed to be a constant running stream to keep you warm and relaxed.

Jay W.

Mixed feelings for Downtown Nails because there were two of us with very different experiences. We were seated next to each other at the nail stations. Kevin started working on my nails immediately. The person I was with obviously was seated and forgotten. Eventually, one of the chatty workers came over and started doing her nails. I say "chatty" because a group of employees were in groups visiting and visiting and visiting. Tan ended up taking over that nail job. The location and is really nice. You have a feeling of a high-end establishment when you walk in but it goes downhill pretty fast. The employees visit constantly instead of doing what they come in for. I felt a few little finger clips and then the spray of alcohol on those "clips". Ouch! I guess I'm just getting tired of going to manicurists who cut my fingers. I'd sure like to find a good one. Are there any who don't cut your fingers up? Now several days later my cuts still aren't healed.

Amber F.

Was having a really bad day so I decided to treat myself and get my nails done. I had red gel on my nails before coming in. I asked for a fill & French tip polish. Also mind you I had an appointment and came 10 minutes early so I shouldn't have been rushed. I sat down and the man doing my nails told me "one second" as he was playing iMessage pool. He kept stoping the service to play on his phone. He failed to remove all the polish from my nails before he started painting, and completely ignored me when I asked if he was going to remove it or file it more. I just minded my own business the whole service and trusted he'd fix it somehow. I just wanted a relaxing experience because I've been dealing with family in the ER and all sorts of other things. I felt rushed, ignored, and upset. I don't recommend coming here. Spend your money elsewhere.

My daughter came in to get her hoco nails. First off her nail design was messed up didn't look anything like the photos at all. The acrylic looks like it's melting off of her nails. The color combo is wrong. Everything about it is horrid. Second the nail tech kept commenting on her toes and making her feel insecure, isn't it your job to fix it?

Mimi did amazing art work on my toes of a beautiful butterfly. I just showed her a picture and she went above and beyond.

J P.

The Nail Tech I had did a really nice job on my finger nails and pedicure. I did a dip powder nail and I appreciate that she took the time to get full coverage and smooth the top of my nail and file down the bulkiness. It was about $40-45 for that and $33 for the pedicure I chose. She actually massaged and took her time with pedicure and I think it even lasted longer than the time slot I had chosen. I didn't catch her name, but I think it was something along the lines of Em or Anne. Something with an mmm sound. 4 instead of 5 due to us having an appointment and those with a later appointment got in ahead of us even with there being enough Techs and also for it almost happening a second time (I stood up fast enough to interrupt that time). As well as it taking a while for someone to approach us when we walked in, but it was fast for the other customers after us. This is our first time here. Regardless of that, I'd definitely go again and they were overall very friendly. I do understand not stopping what you're doing with another customer if you're not at a stopping point. But if you are at a point where you can pause to check someone else in to show some kind of eagerness for customer service, that is nice.

Kristin M.

I love how big, clean, and beautiful the inside of the salon is! The people there are nice. And the price is very reasonable. I got a full set French tips for $37 which was the cheapest I have paid in town. Only complaints I have, are my nail technician didn't want to listen to me when I was telling her one of my nails was messed up, so she didn't fix it before I left, I usually don't say anything but I asked her twice to fix it:( also pedicure I had was great, but the guy kept hitting me calves so hard my legs feel bruised I'll still go back, cause so far it's the best place I've been in Longview.

It's so hard leaving this review because I either have an incredible experience or an awful one- never in between. Today I left the salon in tears because my technician yelled at me, hurt me, and actually made me bleed on multiple fingers from filing my skin with her (dirty) file. She left parts of my nails naked, but flooded others, leaving me with fingertips that feel like they've been dipped in superglue. She didn't touch my cuticles, and used nail clippers to ruin the shape I spent months growing out after the last bad experience I had there, even after I told her I wanted to keep the length. I could feel her rushing me out the door. That being said, the owner is an extremely kind woman, and I adore quite a few of their other techs, who all do flawless work. So if you're going for an event (like I was), make sure you do a trial first, so you know your tech ahead of time.

Sarah F.

Victor and April!!! Omg the best job ever!! I had the classic pedicure today chilac - Barbie pink!! April fixed my lifted right index fingernail with ease and reshaped my nails without even having to ask - she did amazing!! Over the top best quality nails and service!! I would recommend this spa 1000times out of ten..