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Downtown Crossing

3.1 (68 reviews)

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Boston's Downtown Crossing shopping district
Bruce K.

Downtown Crossing is almost like an outdoor shopping mall. I don't know that they did this on purpose but it seems to have worked out well with the usual shopping mall vendors you'd expect to see, along a mostly pedestrian-only set of streets in Boston. Yep, there's a major MBTA station here where the Red Line and the Orange Lines meet (the nearest Blue Line station is State Street, a few blocks north and the nearest Green Line station is Park Street, a few blocks west). It's quite a busy part of the city. Major retail outlets nearby include Primark, Marshalls, Macy's, Old Navy and such. The few times I've been here I have seen several police officers on patrol or just standing around and keeping an eye on things. Live music, sometimes. Christmas Carolers another. It's a happening spot.

THIS is Downtown Crossing.
Jack M.

I'm going to time travel into the future, and you tell me if I'm right: -- * UPDATE 2/15/2016 * Hello from the future! Here I am in Downtown Crossing! The legendary Boston area for shopping! Look at all the - holes? Empty stores? STILL? I went into the future 4 years and it's STILL empty here? Look - look at that GIANT HOLE in the ground! STILL left undeveloped ever since they got rid of Filene's! Good job, City of Boston! Let's go look at where that ol' Borders used to be - oop - nope - still empty! How about that old Barnes and Noble location - NOPE nothing there still, too!! Well, at least there's still that old Strawberries where you can - uh - nope. Gone. Empty. Still empty. Downtown Crossing is a blight on this city. It's pathetic. I'm going back to 2012.

Forever 21
Sammy M.

Downtown Crossing is a trashy shopping district in Downtown Boston. I hate the store. I hate the food options. The parking rates are VERY overpriced! The Macy's here is a true rip off of the Macy's in Harald Square. Wouldn't recommend.

Downtown Crossing Looking East from Tremont Street

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Ask the Community - Downtown Crossing

Review Highlights - Downtown Crossing

My two favorite stores are Macy's and Primark and they happen to be right across the street from one another.

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Copley Place

Copley Place

(132 reviews)

$$$

Back Bay

Beautiful high end mall with a Lulu, canada Goose, restaurants, viewing deck (costs $), and lots…read moremore stores. Great space and lighting and central location. Recommend!

I used to adore this place. But now it's just as depressing as the other gentrified, dull, and copy…read moreand paste store fronts at other malls. Newer isn't better. The whole atmosphere is cold, not inviting and boring. No distinction, character or charm. Before there used to be. Under better prior management I presume. Removing the iconic waterfall? Big mistake. It was elegantly paved with small penny fountains. It was timeless. This urge to just nuke what was beloved to make everything look like a clinical and soulless hallway. All employees at almost every store are glued to their phone and not present at all to customers. You don't make money that way. Even the joke of security guards are glued to their phones outside Gucci. What a joke. In unpredictable and trying times like these, inflation isn't going anywhere and high end stores need to actually try. It was never this catered to the 1%. You could actually go to a restaurant or store and not feel like you've been robbed and facing a debt to pay off for a year. Management can waste their breath saying that Copley was simply updated to keep up with trends. Well, you failed. There's no heart, hardly any selection, all classic architectural which features attracted people from all over the world - destroyed where you do not know where you are. What once was a place of wonderment, excitement and to spark your Christmas Spirit, is now simply a drain of disappointment as you go home with a sigh. Management - you don't have to bother responding. You obviously made decisions to destroy the good made by top notch engineers. It's too late. Sad.

Prudential Center

Prudential Center

(278 reviews)

$$$

Back Bay

I love shopping at the Prudential Center! It's an indoor…read moreshopping mall located in Back Bay that is connected to Copley Place, where you'll find more premium brands. But on this side of the mall, you'll find popular clothing stores like Aritzia, Lululemon, Oak+Fort, Alo, Buck Mason, Canada Goose, Dick's House of Sport, Mackage, Sak's 5th Ave, and more! Many restaurants in here too, that have some pretty delicious food! I love the Descendant Detroit Style Pizza spot near Sak's, Earl's Kitchen + Bar for drinks, Eataly which has casual food options like pizza slices or can dine upstairs at Terra, and CAVA, Sweetgreen, & Clover Lab for quick bites. Here, you are also able to purchase tickets from ViewBoston, to go up to the 360° observation deck to see Boston's beautiful skyline! They are open 10am-10pm daily. ViewBoston has now replaced the old Top of the Hub restaurant that was once here (I MISS IT SOOO MUCH BTW) on the 52nd floor. In with the new, out with the old! Lifetime Gym is also a new addition to Prudential Center, which is great since BSC (Boston Sports Club) has closed. Highly recommend checking this place out if you haven't yet! There's many entrances & honestly serves as a GREAT shortcut if you're coming from Huntington Ave & trying to get over to Newbury St.

The service was good and friendly. The selection was good, but I didn't walked the entire center…read more I got some good value and some over priced value.

Downtown Crossing - shoppingcenters - Updated May 2026

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