We bought a used car from Shon and it was the best experience we could have imagined. Great price,…read morehonest interaction and absolutely zero pressure. My other car has now had a few issues (purchased from a private seller) and All Auto has given us a great deal on fixing things. On multiple occasions Shon has done diagnostics for free. Another lube shop told us we needed new struts and Shon took a look and said they looked fine and recommended against replacing them. I generally distrust all car dealers and mechanics but Shon is as honest as they come and has business ethics you don't see very often these days. The shop looks a bit worse for the wear, but the service is second to none. We plan to buy all future used cars from them.

Very good to work with as they have been doing service for our cars for years and will keep going…read moreback.

Awesome buying experience with Brook! Always answers the phone promptly and gave me tons of info…read more Was super helpful overall, couldn't have asked for a better experience!

My nephew was looking at a Mercury Mariner on Friday, August 21, and called me because he needed a…read morecosigner. The interaction started poorly; before even having my information or running a credit check, Shad began making critical, judgmental assumptions about my credit score and openly talking down about my nephew's credit. When I stopped him to question his tone, he immediately got defensive and claimed he "didn't mean to offend me." It wasn't about being offended--it was about a basic lack of customer respect. Things grew worse when I noted the vehicle was priced significantly higher than its actual market value. When I asked why it was priced so high, Shad completely ignored the question. Instead, he used aggressive, cliché car salesman tactics, claiming he had "another appointment later for the same car" and telling me the vehicle had been "getting a lot of attention" to force a high-pressure situation. Later, when I directly asked him if his behavior was standard for him, his reaction was completely unhinged. He threw a pen onto the counter and defensively snapped that none of his coworkers thought he was disrespectful and that he has plenty of positive reviews. When I asked if he thought throwing a pen and reacting emotionally was professional, he literally said "yes," and that he "wasn't just going to take it." An experienced professional accepts critical feedback with grace. Shad reacted with a volatile, emotional outburst. If I were buying a car for myself, I would have walked out immediately. I will never return to this dealership and strongly advise others to shop elsewhere. I would never buy a vehicle from Shad or recommend this dealership to anyone.

I've been a customer at this Volkswagen location for almost two years, and while ownership hasn't…read morealways been smooth, Jered has consistently made every service experience a positive one. I've worked with several service advisors, and he is by far the best. He always goes above and beyond, which is why I had my profile updated so I only work with him. If you're coming here for service, I highly recommend asking for Jered!

Poor experience in overall service, communication and repairs…read more Service Manager was non-responsive when I brought the car back after paying $2k to fix the engine warning light. They had put in new fuel pump and fuel pump control module. The warning light came on repeatedly after I got it back (same day!. I brought it back and after looking at it again, they texted me it'd cost $2k to fix the same problem I reported the first time, this time by replacing the fan assembly. After I declined that repair (through the text # I'd been using with them), I couldn't get a response about getting my car back. This was 3:30 on a weekday. I called multiple numbers until someone finally told me my rep had to leave for a medical issue. When I went in to pick up the car, I told the dept service manager that I hoped the rep would be okay. He looked at me funny and told me he had a dental appt. So they made no arrangements to have any one cover his customers and answer their calls/texts and release their cars. This was the second time I brought a car there for repair and had to bring it back for another fix. Never again.

Hands down, without a doubt, the best car buying experience ever! Just found my elderly mom the…read moreperfect car for her. Dani and the entire office went above and beyond to make the experience extremely easy. Highly recommend & Dani, thank you from the bottom of our hearts. You were an angel!

10/10 - Everything about this experience was great! Would absolutely recommend! Everyone was so…read morekind, and helpful and didn't give me any BS. It was the best experience buying a car.

It's been a month since we purchased an SUV from this location and we absolutely love our purchase…read more From scheduling our appointment, to a very short and brief period of paperwork, we walked off the lot with our new baby on four wheels! We have already traveled near and far with our new vehicle and got a follow up call from Mason, our customer service rep. Nick, and his team polished our car and also made our interaction quick and easy. We did have to drive another location to complete paperwork, however, the distance was only 4 mins away.

I bought two vehicles from this dealership in 2020 everything was great! Except for the cars. They…read moreoffer a two month 2,000 mile warranty which is great! And you would think for a dealership with a service dept on site they would diagnose and correct all of the problems before they sell the vehicles, but they don't. They either patch them up and hope you don't notice for two months or I have the worst luck in the world. The vehicle I bought myself ended up being in the shop for at least a month after I discovered it's issue. Thank God I found it a week before my warranty was up or I would have been on the hook for the $5,000 it cost to fix the problem. But it didn't come without a fight. It took the dealership two attempts to fix the vehicle. The first time they fixed the wrong thing, and when I told them I was still having the same issue they told me they weren't going to fix it. We eventually got on the same page and they took my vehicle for another two weeks and finally repaired it. For that I'm grateful. But now the vehicle I bought my grandmother had the check engine light come on. Mechanic comes out to give it a tune up and finds the spark plugs are covered in oil. Boom! It needs a new valve seals. My mechanic says "it looks like it's been this way for quite some time". I bought the car less than a year ago. Unfortunately the warranty has expired on this vehicle. So I'm on the hook for this one. I'm not saying don't buy a vehicle from this dealership. But I am telling you to take your car to a mechanic as soon as you drive it off of the lot to find any issues before your warranty expires. Because from my experience it doesn't seem to me like their service department has their customers best interests at heart.

We are the type of family to do our homework. We looked through Urban's inventory on their website…read moreand we checked out the reviews on Yelp and Google. I am happy to say these guys are the real deal. Urban Motors has exactly what they listed online and, as verified by our mechanic, the descriptions were spot on. In addition they live up to their reviews. You won't find the hit and miss customer service here. Each of the people we worked with at each stage of our research and buying process was beyond what you would expect. Starting with our first visit with Andre, there was no pressure and he sat down with us and filled us in on how the used car financing was going on this COVID market. After we shopped around at other car lots, checked out other vehicles, and spoke with other financing banks, we ended up back at Urban Motors as they set the bar for Denver and beyond. Our son needed a reliable transport to commute to work but he had first time buyer credit and we recently moved into the area so he has not been long on the job. Peter and Alex worked with us to find a vehicle in his price range that could be financed through one of the many banks they work with. The fact that they have so many Subarus and that they inspect each one and fix anything that needs updating goes a long way in making us comfortable our son is in a safe and reliable vehicle. I highly recommend you talk with them and let Andre, Pete, Alex, or any of their staff help you find a solution to your transportation needs. We will be back for our next family vehicle and we look forward to working with them again.

I'm an out of state purchaser. to there defense the car has been great. I've had no issues. But…read moretheir service quality was in need, they were supposed to take pictures of the vehicle before delivery, I never received. When I purchased the car I paid for the delivery to which it was supposed to be arriving 3 days after I bought it. But when I didn't get any response or update after 3 days. I called them to make sure my car was still coming, which they told me the car had not left their lot yet. They gave me a new update on delivery, which I think is weird, they should have told me about that before I paid for the delivery cost. I got my car a week later, and I then had to wait for my title and other paperwork to show up, which they did not tell me when would come. After a month of waiting, I called them because I didn't get any updates. They told me the paperwork had been sitting at the dealership for pickup! PICKUP?? Lmfao, to which I told them I needed delivered AGAIN. This company definitely needs to work on communication, although the vehicle showed up in good condition this caused a lot of stress to me because I had no verification or trust in the weeks I waited for my car. For such a big purchase this is a h