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Downtime Auto

5.0 (1 review)
Closed • 8:00 am - 7:00 pm

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Response quality

Excellent

Response time

2 hours

Services - Downtime Auto

Check engine light

Engine oil light diagnosis

Auto general diagnosis

17 More Services

Auto noise diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Auto fluids and filters maintenance

Fuel system cleaning

Oil changes

Auto mirror repair

Auto mirror replacement

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto exhaust repair

Auto light repair

Auto windows and mirrors repair

Routine automotive maintenance

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Ask the Community - Downtime Auto

Imported Car Service

Imported Car Service

(29 reviews)

Do not take your car to Import Auto Repair (IAR) for repairs. Instead, go to a trustworthy…read moredealership. I own an MB C-300, and when the engine light came on, I took it to IAR because it was a local shop, and the nearest dealership is 80 miles away. IAR ran a diagnostic (charging $200) and determined that the air injection reactor pump was broken. They ordered the part and replaced it (costing $800). However, two days later, the engine light came back on. I returned the car to IAR, and they told me that Bosch must have sent a defective part. They ordered a new pump and replaced it again. But just two days later, the engine light came on once more. This time, IAR ran more tests and told me that a module was broken and needed replacement at the dealership since they didn't have the tools to fix it. So, I took my car to the dealership. However, the dealership recommended running a diagnostic again because the module that IAR identified was expensive and non-refundable. If they pre-ordered the part and it turned out I didn't need it, I'd still have to pay for it. After running their own diagnosis, the dealership discovered that a fuse was missing, which was causing the issue. They added the fuse and fixed the problem. I went back to IAR and told the owner, Carl, that a fuse had been missing, implying that they hadn't properly checked the car. Carl denied this, stating they had never touched any fuses and abruptly ended the conversation by saying, "Goodbye." How professional! When I got home, I reviewed the invoice from the first repair, and to my surprise, there was a charge for a fuse. This meant that either IAR had worked on a fuse, or they charged me for a part that was never actually used. I called Carl and mentioned the fuse. He chuckled and told me they had "put in and out fuses." So, it turns out, IAR was the one who forgot to replace the fuse. The bottom line is that Carl runs a dishonest business, and now I'm questioning whether the air injection reactor pump was ever actually broken in the first place.

Carl and his wife and team are truly amazing! My son attends college at WSU Pullman his car would…read morenot start. I called Imported Car Service they immediately squeezed my son into their schedule same day, replaced his battery and cables in a timely fashion. I am so relieved to have found this wonderful repair shop and can now rest easy being that I am on the Westside knowing that my son's car is in very capable hands. Thank you!

Heritage Auto Repair - This was the work they did to my car. Supposedly a broken bolt. All I see is weld marks and another catalytic

Heritage Auto Repair

(24 reviews)

I would strongly caution anyone considering Heritage Auto Repair…read more We brought in our 2018 Nissan Murano because of a screeching noise. Heritage diagnosed the problem as a serpentine belt and tensioner and charged us over $560 to replace them. The very next morning the exact same noise returned. When we contacted them again and sent a video, they told us it was actually a wheel bearing issue and quoted another $1,150 for repairs. At this point we lost confidence and sought another opinion. A different shop diagnosed the actual problem immediately: the transfer case, which explained the noise and the acceleration issues. So to summarize: * Heritage charged us $560 for a repair that did not fix the problem * They then misdiagnosed the issue again as wheel bearings * The real issue was the transfer case, which they completely missed What is most concerning is that they were prepared to perform another $1,150 repair that would not have solved the problem either. Good mechanics diagnose problems before charging customers for unnecessary work. This experience felt like guessing at repairs while the customer pays the bill. I would recommend anyone experiencing drivetrain or noise issues get a second opinion before authorizing repairs here.

My daughter is a student at WSU and called me to tell me her car's brakes were squeaking. I found…read moreHeritage Auto Repair on Yelp and saw their high rating, so I called on a Friday afternoon and spoke with AJ. He was able to schedule an inspection for Monday morning and quickly put our minds at ease that everything is just fine and safe. I really appreciate their choice of honesty over opportunity. Thanks AJ and crew at Heritage Auto Repair!

Pro Tech Auto Repair

Pro Tech Auto Repair

(10 reviews)

Ken and Carl: Great guys. Very friendly, a pleasure to do business with, and their prices are low…read more If you're looking for a low-cost, get-the-job-done experience, go to Pro Tech! On the flip side, you get what you pay for. It seems these guys buy cheap parts from O'Reilly's to get the job done - hence the low prices. They also do sloppy work. More than once after picking up my car from their shop I have noticed that although the previous problem was fixed, there was now a new problem that didn't exist before. The particular experience that caused me to look elsewhere: Once I took the Subaru in to have a noise originating from the wheel well looked at. They told us that the left front break pad was the problem. After they had replaced it, I continued to hear the noise. Only after I had taken the car to McKeirnan's was the noise eliminated: The issue was a wheel bearing, not a brake pad. The misdiagnosis cost us time and money. Since then I go to McKeirnan's.

I ended up taking my '91 Honda in five times over the course of 3 months. These breaks were random…read moreand sudden, and I've been told by multiple other mechanics that they've never seen these kinds in such a short amount of time. After hundreds of dollars given to them, I was told I needed a whole new engine. Yes, their service was good. Yes, my car is old and has a lot of mileage on it. But if you find yourself going through repairs again and again- consider the option of who you send your car to.

Downtime Auto - autorepair - Updated May 2026

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