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    Down Under Chicago

    1.7 (10 reviews)

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    Healthy Posture Store

    Healthy Posture Store

    4.9(29 reviews)
    0.0 miLincoln Square, Ravenswood
    $$$$

    Raj was very patient with us and informed us of the functions of every chair. He appears to really…read morecare about his customers comfort and stays updated on new chairs and features. Healthy Posture offers a variety of chairs for all sizes and shapes. They even carry the newest Libernovo chair! We were very happy with our experience there, and found the chair we were looking for.

    Once they've sold you something, their communication, assistance, and customer care is appalling…read morepoor. My partner had a chair from here that was a significant help to him because of some medical issues. That is in large part the reason why I bought the chair for him as a gift. There was an issue with which the staff member/owner/whatever he is helped in a quick and efficient manner, which was much appreciated. However, the chair has been having issues for some time; the manufacturer had not provided the customer service that would be expected for especially such a large purchase. So we started working with the store instead in hopes to get some assistance as the chair continue to break down and becoming more and more unstable. But after almost a week after having sent requested information to the store about the issues, there had been no response or communication. I called to get an update and was told that a ticket had been submitted two days earlier with the manufacturer. This was never mentioned via response email or anything, and we never would have known this had I not contacted to find out what the radio silence was about. The products that are sold here are generally sold to people who need them for a reason. Most people--like me--are not purchasing a lift chair as an amusement (there are a lot more fashionable and less expensive chairs that I could purchase). So it's really disappointing that the store and what may be biggest manufacturer don't really seem to have the sense of urgency that or customer service prowess that one would expect when helping the specific population that they have set out a shingle to serve, and for the expense of their products.

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    General Products

    General Products

    1.0(2 reviews)
    0.9 miNorth Center
    $$

    Save yourself the headache and do not use General Products or GP Albums…read more There are way too many great wedding album supply companies to choose from. Their customer service is the worst. I was double charged for an order, and they refused to refund. You'd think this would be a no brainer for them. But no.

    I ordered CD folios from GP Albums in early September 2011. I received a call 2 days later saying…read morethe product I ordered is no longer available and apparently hasn't been available for more than a year. If it's not available why is it still an option on the site? Any way, I only had one choice left which was more expensive. I took that one. I specifically requested the 5x5 photograph insert. The lady said it'd be shipped in 2 weeks. 6 weeks later I still have not received my order. I went on their site (which by the way is NOT easy to navigate AT ALL) but there's no way for me to obtain a record on their site for my order history, I have to call them and talk to the rude, snippy, impatient and "all around just in a bad mood" receptionist. I give my acct number and she tells me my purchase history. I ask her what a typical ship time is for them and she says 2 weeks. I then tell her the issue and she puts me on hold for 15 minutes then comes back to tell me they lost my order. They told me it'd ship it out "tomorrow" we'll see if that actually happens. I will never go back to them for anything. I'm typically all about supporting local businesses but not this one. GP Albums is incredibly incompetent! I'd much rather pay more money and go to their competitors (WHCC or ACI).

    Down Under Chicago - officeequipment - Updated May 2026

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