The uniform department here is exceptional. We needed help getting our department's new patch artwork set up correctly and carried through to finished shirts, and their team delivered from start to finish. Communication was consistent and clear throughout the process, and they made sure we understood each step before moving forward. Angelica and Amber were especially helpful, knowledgeable, professional, and quick to respond. If you need uniforms and want it done right the first time, I wouldn't recommend going anywhere else. read more

Friendly and helpful staff and a great place to be. The product selection is great. Cody, the gunsmith, is knowledgeable and efficient. Excellent training offered.Both individual and personal. Safety is first on the agenda. Cannot think of negatives. read more

Down Range is a safe, professional and welcoming place to shop for supplies and accessories and to practice with firearms at the indoor shooting range rated for pistols and high powered rifles. The staff are friendly and helpful. I have been to Down Range many times and have been a member for the past 5 years. I use the range for free as a member and recommend all responsible gun owners in Butte County, and those who visit Chico, to become monthly members of Down Range and preserve this quality facility to train and shoot. read more

All the people are great friendly . Very informative . Greet you soon as you walk in the door

Slow friendly service, like they are still learning the business? Or maybe just several new employees? Fairly well stocked. read more

I love this place!!!! If you're looking for a friendly environment, great guns and a great time. This is a place to be the staff here excellent and helping me with everything no problem. Their prices are everything they say they are and it's one of the best gun shops I've ever been to! Wish there were more places like this !!!!!!!!' Thank you Downrange !!!!! read more

Ive worked at a firearms retailer before, and working with the public. Now everything is recorded (audio/video). Customer service is good, this is a busy shop, there are many people who want different things, rental, pick-up, purchases, or just information. I don't know if I could do it better. Down Range Chico does a good job. I am not a DR member, but a NRA member. The gunsmith is busy - all good work takes time. Dean F. read more

I left a review several months ago regarding subpar customer service I had experienced on several occasions over the holidays in late 2024.I am pleased to report that on my last four visits over the last month the service has been excellent. Each of the employees I encountered on my recent visits was helpful, friendly, and professional. As a member and frequent range user Down Range is a top notch resource. Great indoor range, good pro shop, and good service. read more

Atmosphere: 5 stars. The place is clean and spacious. There is a coffee place near by (code 3 coffee). They have a selection of firearms, bows, accessories, and gun safes. They have a gun range as well as an archery range. Service: 5 stars. The customer service is excellent. They informed me about what they had to offer and how it worked. I had to go through a computer screening acknowledging state laws and that I was legal to shot. They rent rifles and handguns for about $20. Sell you the bullets, I think it was also $20 for 50 rifle rounds. The specialty paper targets cost some too. They provide hearing protection if you dont have your own. Offered me a lane with a wall or an open lane. Reminded me of an airline seating selection. They also offer classes if you have no experience. Value: 5 stars. Compared to other shooting ranges I have been to this one offers a great value. The have a memship or a daily rate if you are just passing through ($40 a lane). Quality: 5 star. My experience was fun. I enjoyed shooting here and if I lived in Chico I would have become a member. The downside is that it is popular making it a little crowded on the weekends and such. I had to wait half and hour or so for a lane to free up (as a walk in). read more

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I am a member here and it is a nice range with excellent instructors. The store is well stocked with quality products. However the customer service is consistently terrible. Staff is very rude, slow, and act as if they are doing you a favor before providing basic customer service. It is a real shame as the experience at a great range/store is ruined by a few subpar employees. read more

Needed a red dot sight mounted on a non-MOS slide-- Elliott took the rear iron sight out, mounted the dovetail, and had the RDS on within 15 minutes. The kicker? He said it was on the house. I'll definitely be back for the service and the selection! Lots of guns to look through and for great prices. Store is super clean and organized, and they have a complimentary beverage fountain while you look around! Thanks again Elliott for the hospitality and service! read more

Had a good time there, this was Sunday 09/23. Showed up early where one of the first ones on the range. Clean good customer service, I was in town visiting and it was a good 2 hour range time. I would come here again read more

I've had a membership now for almost a year!! Great place to shoot and close to where I live.

Rude and insulting employees, probably generation Z, like to give shitty attitude to customers while not knowing what they're doing. I came in to sign up for a CCW class and immediately the guy working the counter gives me attitude by saying "What do you want?" then corrects me when i said CCL by saying "You mean CCW". I hand him the paperwork i got from the Sherrif's department and he says," What's this?" without even reading it. I took the paperwork back and informed him i wouldn't be using their services, on the way out the snotty girl that works there says sarcastically "have a nice day". Never give these clowns your business, their service is rude and their guns are way overpriced. read more

Tried to buy a firearm from them, they misspelled my last name on the DROS then argued with me when I wanted it corrected. The mistake caused the background check to get delayed. In that time, I was able to purchase the firearm from another store (using the correct spelling) and had my new gun before the DOJ approved my Down Range purchase. After requesting a refund from Down Range numerous times and being told they were "working on it" I was offered a 50% refund. I filed a fraud claim with my credit card company and got all of my money back. Thank you Capital One. I won't even go into Down Range to drop a deuce in their bathroom. read more

First time at a gun range, so this rating is purely based on this individual experience and not based on comparisons to any other facility. The interior is clean, with each individual section large enough to not feel claustrophobic. Large parking lot. Options for gun shooting and archery. Very friendly staff. Kept cold for alertness, so recommend bringing extra jackets or sweaters. read more

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Employee was extremely rude for absolutely no reason. Obviously they do not care about customer service.

Aside from the fact this place is one of the only indoor ranges in Chico, it's pretty sad. Yes it's clean, and they offer a gun membership which allows you to "borrow"guns to shoot and try out as well as an indoor archery coarse. HOWEVER, I would rather go to ANY other gun store and drive out of town to go to a range then walk into this place ever again. Every single time I've visited to either look at guns, find out about classes that are offered, or had their gun smith work on my gun I have waited at the counter no less than 15 min before one of their super hero employees even acknowledges me. Then when I FINALLY get helped, it's quite the production. Recently after having my AR15 made CA compliant, I had to be re background checked for my own gun. Then after the 10 day wait, I was informed I would need to correct my DOJ form which I filled out the way one of their super heroes advised. Finally when I got my gun back I told one of the super hero's that they needed to make sure EVERYONE was trained properly so this doesn't happen in the future. I was ignored and treated like an idiot. Needless to say I won't ever go back to Down Range for anything!! If you are a FEMALE forget being treated like a human at all! Don't give these guys your business or time. Sincerely, Retired US Army, Iraqi Campaign (FEMALE) veteran *Super Hero* Fully strapped human who thinks they know everything, refuses to reason and is full of useless information. read more

I go to a lot of different gun ranges in California but this one has the best set up for shooting by far and well lit too. They also have a very nice archery range set up too and if you want a cup of Joe they have their own drive up booth too. we came here again with the family, we brought a bunch of different guns and killed a lot of card board. The staff was very helpful and knowledgeable about the range, the guns and bullets they sell. We got right in and had one side of the range all to ourselves. We had a group so we got two lanes, one for our pistols and one for our rifles. I think we blew threw about 1000 rounds between us all. This is my go to place to shoot when in Nor cal. read more

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Steve and the rest of the staff there act like they care about having my business. And that goes a long way with me. Professional and experts in their profession. I definitely recommend these guys. read more

I order a firearm from another state and designated Chico indoor gun range as my FFL dealer. The gun was delivered July 20th to their store. I have not heard anything since then. Not even a courtesy call to update the current status of my firearm. Usually processing takes 24-72hrs to check the gun in, but this store is taking an awfully long time. I've call them and they did not even check to confirm the status of delivery. Maybe I'm impatient and they are back up? However, this has been one of the most horrible customer service experience to date. Praying everything will get situated, I will never give my business to this store again. read more

I was pretty new to shooting, and the staff was really patient. I had loads of questions which might have seemed frustratingly basic to them, but they didn't rush me. In the end, I took several courses including "Intro to Handguns," "Basic Pistol Cleaning," and "Ins and Outs of the CCW Permit," and I bought my first pistol after the intro class. They have quite a few more courses which I look forward to taking. The facilities are clean, although you might find yourself stumbling over a lot of brass in the range area. They should do more to encourage people cleaning up when they're done, or the staff could clear it more often. The gun prices are a touch higher than you can find elsewhere nearby, although not egregiously so. On most other things, the prices are similar to what you would find online. If you get the premium range membership you get an extra discount on non-sale items, aside from firearms. Sometimes the discounted prices beat Amazon for cleaning kits and other supplies. And keep an eye out for the sales on 500 round boxes of 9mm. I'm told they run these fairly often. As others have pointed out, you will usually have to wait a while to get helped unless you go in toward closing time when things calm down. The clerks lean toward the helpful end of the balance between slow but patient and helpful service, as against quick but impersonal service. They would probably have to raise prices to support more clerks in order to speed things up. But if you really are in a hurry, there are other stores in the Chico area without a range attached. There's a coffee shop next door, and they don't seem to mind people bringing drinks into the store. There's even an area with tables and chairs near the range where you can sit and sip. So there's one option for waiting your turn when things are busy. read more

May the odds be ever in your favor. That was going through my head the whole time (cushioned) arrows were being shot at me from the opposing team, while I was frantically trying to nock my arrow onto bowstrings while hiding behind monstrous bean bag sacks for cover. But it was SO. Much. Fun. If you're looking for something active and fun to do indoors on a cold day, archery tag is where it's at! I've done archery before but not archery TAG. Curious, my friend F and I came here for their archery tag event from 6-8pm on Saturdays. Pro tips: 1. Wear shoes you can run in during the game. F wore heels; bad idea. 2. Bring a water bottle. You'll need it after all that running and shooting. Down Range provides cups at the store front but their water is from the tap. 3. You'll need to wear a mask, so if you've got long hair that may get in the way, make sure to tie it up. 4. For each purchase, you get a $0.50 coupon for coffee at Code 3 Coffee next door to Down Range. read more

Down Range - Archery tag! So fun! - Guns & Ammo Near Me - Chico, California

I came in to purchase some shot gun shells. They put them on the counter and then I waited for 30 minutes asking to be rang up. Every sales person ignored me. Finally one person asked if I had been helped and I said I just wanted to purchase the shells that are sitting there on the counter, he said oh I can't do ammo sales. I asked well is there someone that can, ignored by everyone. I finally left after waiting more than 30 minutes just waiting to be rang up. Terrible customer service. I walked in knew what I wanted just wanted to pay for it and no one would help me. As a gun collector and avid hunter I will never shop here again. 0 stars read more

4 minutes ago I have spent over 10k at this business since they opened. I was a loyal customer until they showed how unprofessional and the terrible management they have. STORY TIME! I rented a AR for the range and i liked it so much i asked them to purchase it. They told me that they couldn't sell the rental. They said they could sell me the base gun and then order the parts and PUT THEM ON FOR FREE. I said ok! aslong as you can put them on at no cost. During this time i purchased a glock and decided to purchase night sights. They told me if i purchased then they would put them on. They did! for free... Ok fast forward. A few months have passed since they allegedly ordered the parts. They gave ZERO courtesy updates on where my order was? After three months they parts have not arrived and i said forget it. I want a refund.. Thw refund was denied and i would only get store credit i said whatever.. So another month goes by and i receive a phone call from them saying my last part has arrived (Low pro gas block) and to bring my gun and all the parts so they can put them on. This is 4 months after my initial purchase of the firearm... I bring everything to down range and they tell me they can't find the gas block and kept asking "who did you talk to" They ended up not finding the part and said they were going to charge me the regular rate of gun smithing after they already told me 4 months ago they would put it on for free. This is the only reason i purchased the gun. I explained the whole situation to them and then kept asking "who i talked to". The person behind the counter told me that we should know who said that so it's not really our fault.. I said what the fuck? How is the customer responsible for tracking purchases and what people say when you don't even wear name tags or introduce yourself??? I asked to speak to a manager and was DENIED! They didn't have time to talk to a customer who has spent 10k+. They have zero accountability in the staff and there customer service is terrible. I will never purchase anything from them ever again! After they called me to tell me my part was in and then couldn't even find it? What kind of business are you running? STAY AWAY DO NOT ORDER ANYTHING FROM THEM! They have yet to even contact me. I have been basically scammed. read more

I went in today to find some 38 ammo and some dove loads. They had boxes of both on the shelves. I told the kid that help me that I wanted 2 boxes of 38+ps. He said the 38s where reserved for folks that take their ccw class. I said okay. Well then I will take 5 boxes of the dove loads 7 or 8s. He said he couldn't sell them to me because they are reserved for their special customers. He then asked me if I needed anything else. I told him while since I am not fuckin special I I will just leave. Some guy totting a 45 suicide style on his hip gave me a dirty look. I laughed. I guess they have enough folks spending money in there to not worry about a customer that is willing to pay 2 or 3 bills for ammo. By the way I found what I need at kettles in Colusa. I guess though folks think I am special to take my money. Terrible place. read more

I'd leave no stars if possible!We ordered a case of shells and had them shipped to down range. They were delivered the 12th and I went in on the 13th to pick them up, they said they haven't been checked in yet so they would text me once they are ready to be picked up.. I called several times wondering what was taking so long being told by one employee, I don't me to sound rude but they'll get to it eventually and get back to you! Being almost a week since it got delivered we had enough of the run around and decided to drive the 45 minutes to their store to be feed lies and told they sold 4 boxes and are gonna have to do a refund for them when they weren't theirs to sell! I purchased them from Rogers sporting good and had them shipped to them for pick up! Then to be given six boxes that look like they were taken hunting, all the boxes have wear and tear, one box is taped back together, all of them are damp! Plus they were given to us in a smaller box that they weren't even shipped in! read more

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​ Very poor customer service. Had a gun transferred here, they couldn't find it for a month & it was in our name shipped Fedex on the pkg. Spent a lot of time with the shipper & others multiple calls & emails. Put it on consignment but we ended up selling ourselves. We went in to transfer & they couldn't find our case, so they gave us a cheaper substitute. Left a msg for the mgr to call on her voicemail, she never returned the call. I'd use other biz in the area instead of them. read more

I bought a pistol here back in March 2021 and just completed a CCW course with them end of May 2021. Really nice facility. All the staff I've interacted with have always been very knowledgeable and professional and seem to genuinely want to help out. The facility is very clean, including the restrooms, range and the classroom for CCW. The CCW (Dave N.) instructor was very knowledgeable and did an outstanding job in the classroom and out on the range. He communicates and educated very well but still managed to keep things light and humorous enough to prevent you from wanting to nod off. Great place. Nicest gun store / range I've seen in Northern California by far. read more

I had an excellent experience at Down Range. Steven H. helped myself and my parents at the range, and he was extremely helpful and knowledgeable. He informed me about the FSC and CCW and the process of purchasing the firearm itself. I will be back to purchase a firearm and possibly get a membership. This is a great place with great employees! Highly recommend taking a trip to Down Range if you plan on purchasing a firearm or just want to shoot some guns. read more

Amazing experience, my boyfriend and I have been in multiple times and purchased from them on many occasions. An employee named Julian in particular has gone above and beyond for us each and every time we have gone in!! Thank you so much Julian for being so awesome. GIVE THIS GUY A RAISE. read more

They can't reprint HSC cards because their computer system is not sophisticated enough to save your information. When you go in to re print and pay the doj 5$ reprint fee they instead offer the option to pay another 25$ to take the test over again. Please stop hiring socal chico state Bros to run this place they are incompetent and are ruining the return rate for your long time clients. I canceled my membership and will never be back. This last trip was the breaking point for me. hundreds of trips to this place with slow poor customer service by rude young staff that isn't willing to listen and learn. Over the years i've spent an obscene amount of money there to support local business but I am happy to finally take my business elsewhere. read more

Really appreciate the customer service here! You want knowledgeable, honest, exceptional help, go here and spend your money.

Very poor customer service. With no one else at the counter I had wait 4-5 minutes for them to acknowledge me, although they all knew I was waiting. read more

Scammers. Completely bait and switched me. They sent an email for a shooter competition for July and Aug. It's just a way to get you to sign up for a year membership, that costs $150 to cancel. It's just a way to get you to be locked into paying monthly. The customer service is poor, Jill answered the phone and every answer she gave was "I don't know" and when we tried to talk about this shooter competition in store with them they just shrugged and acted like they could care less if we stayed customers or not. I've never done buisness with them, and now I won't do business with them. read more

Things you should never have to do in a sales driven establishment, ask 7 times for an employee to get an item you are trying to purchase, have other customers helped first who were behind you, have the employee turn and ask another employee if I am buying the item that I have asked for 7 times. If a customer has asked repeatedly for an item I am pretty certain that they want the item or you could just ask the customer who is standing right in front of you. I have been here a few times and never walked away with a pleasant experience. I should not have to beg you to purchase something. Management should probably look into better knowledgeable and sales driven staff. You will only continue to lose very loyal customers. So disappointed. read more

I have been so impressed with the amazing employees at Down Range. With all the craziness going on in society right now, they are very competent in their knowledge of constantly changing laws. They are doing a great job of taking care of their customers needs during a time of such high demand. I really recommend this store for gun sales and for training and shooting. Go in and ask about their memberships for using the range. read more

I have been a customer for a couple of years now , I've enjoyed all of my experiences and now considering buying a rang membership , prices are fair and the staff are knowledgeable and courteous. Plenty of inventory on hand and they are always willing to help and take the time to answer the questions that abound from the latest gun laws here in the state , there not perfect but neither am I so as far as I'm concerned they will continue to get my business and that of my fellow workers & friends. read more

Thank god, a gun store that DOESNT price gouge during Covid. Everything is priced competitively, even comparable to online retailers. Good gun selection with very polite, knowledgeable employees. The membership is worth it, saves a lot of money on rental fees and makes it cheaper to shoot multiple times a month. When your prices encourage your customers to shoot more often, they become safer shooters and smarter defenders. Props to this place. read more

Very disappointed to see two down range employees , wearing the shiny red and black short sleeve shirts, black pants , inside local eatery anot wearing masks . The two seemed to be laughing at the employees and cooks, asking if the cooks got sweaty , asking needless questions in line while ordering their food . They seemed very proud and arrogant that they were not wearing masks inside the eatery . I won't be going to Down Range again . I'll ask my husband to stop using the Down Range facility . Oh. And my name is not Karen, it's Kay . I'm a front line RN I have a degree and we own many firearms . Is calling a woman Karen the new way of demeaning and minimizing them ? Us ? Me? I will ask all my CC family members not to visit Down Range . read more