Been a customer for years spent multiple thousands there buying equipment. They will have some…read morereally good deals price-wise. They are not very service friendly or communicate well. Example bought outdoor refrigerator price was above online price but they install it and haul the old one away. Problem refrigerator was not leveled. I watched the install it looked good. When checking it later it did rock. I signed off on the job so that is my fault but after having multiple surgery's it's hard to throughly examine and test everything. I asked if some someone could drop by and level up the legs, no hurry just when they are in the neighborhood. I was told that will be $179 to stop at your house. That seems to be unreasonable to me. In the future i will buy online and hire a contractor to install.

We got a hot tub from them about 4 years ago was told it was a great tub we have it paid down to…read moreabout 900.00 then it will be paid off a few pipes busted on it and keeps leaking out so I called a your lady was very nice and was willing to try to help , she got up with a service person who told her even thou I sent photos and video what was going on he must come out . He wanted to charge me $179.00 and then you had to add taxes to it . I all most forgot the tub i did take was not even the one i order it was the wrong color . Sorry I want be going back there to get anything stay away stay away............

I arrived today to pick up a couch I purchased last week. Shelly said there was no one to help me…read morewith it and suggested I come back later. I said I needed to pick it up now. She wordlessly put the hand trucks next to the couch and walked away. She made no effort to wrap/protect the furniture and acted thoroughly annoyed the entire time. There was never any indication I needed to make an appointment for a pickup. Will not be buying anything else from going twice.

Highly recommend Going Twice - great experience start to finish!…read moreMy wife and I walked into Going Twice looking for sofa and loveseat for our living room. The staff greeted us right away, were super friendly, and never hovered - just the perfect balance. They explained that they could order upholstered furniture made by local North Carolina manufacturers in a variety of syles and fabrics. We spent a relaxed hour or so looking at floor models, picking out fabrics, and taking home some swatches. A day later (after measuring twice and holding swatches up to our walls a few times), we placed the order. The pieces were built and delivered on time and looked even better than we imagined - exactly what we wanted. Then, a few days after delivery, we noticed an awful creaking noise every time we sat on the loveseat. We called the store immediately. Initially they told us warranty issues go through the manufacturer, and honestly that's when things got frustrating. The manufacturer was painfully slow (borderline unresponsive) and weeks went by with almost no progress. That's when Susan at Going Twice stepped in and completely turned the situation around. Once we let the store know we were hitting dead-ended with the manufacturer, Susan took ownership. She stayed on top of them, pushed the claim through, and kept us updated the entire time. Yesterday the replacement loveseat arrived - it's gorgeous and (most importantly) 100% creak-free. Thank you, Susan, and the whole Going Twice team, for standing behind what you sell and taking such good care of your customers. You didn't have to go the extra mile, but you did, and we are so grateful. We'll absolutely be back for future furniture needs!

Julia is awesome. Helps me manage my spa in a very professional and friendly manner every time I…read moreneed help

Service was great and they were very helpful in explaining their products and quality of their…read moreproducts. Definitely recommend.

Excellent prices and great friendly service. If you find a product elsewhere and if it is an item…read morehe can order, chances are the price will be lower.

Love this place…read more First time I got some furniture from this place was probably back in 1977 or 1978 when my ex-wife moved into out new home. At the time, everyone was recommending this location because of the value and after much shopping and price comparing, ordered a bed room suite from them. Lasted forever Looking for desk and gave them a shot. More than helpful but they were also at the time frame dictated by the supplier. Very helpful and cooperative and some of our neighbors who have recenbly moved her have found them as well and love them. Unfortunately they were not able to meet my immediate need but very helpful. Current owner indicated that we have probably previously dealt with his parents if it was back in the 1970's . I think I still have part of that bedroom suite.

I am so pleased with my experience at Casual Living and Dottie! She was so knowledgeable about the…read moreproducts and helped me choose the perfect furniture for my new screen porch, My furniture was delivered a couple of weeks ago and we absolutely love it. So pretty and very comfortable. The delivery was very smooth and they were so helpful in placing everything. I highly recommend Casual Living

Dottie was so knowledgeable about outdoor furniture! She was able to guide our thinking and help us…read moreevaluate our choices in patio furniture. No high pressure at all, which we appreciated as we like to mull over our choices before we make a decision. I am certain that this beautiful outdoor furniture will give us many years of enjoyment as we lounge comfortably on the back deck!

Love this place and owner. It is a treasure house if you let Mark and team help you.read more

Kasby's at the Lake / Casual Living is a furniture store with a focus on outdoor living products…read more In addition to a wide selection of furniture, they offer Sunbrella products and deck furniture cushion replacements. Fabric selection is extensive. This is not a Target or Walmart style business. Prices are what someone might expect when placing a custom order for a higher quality product that is expected to last a fair amount of time. We did have some issues with our fabric selection (twice) but the business owner and staff handled the problem with professionalism and extraordinary customer service. We will definitely be back when it comes time to replace our furniture.