Don't shop from their online platform unless you totally have to, Their shipping is super slow compared to other competing online stores and their handling of returns are downright theft. I ordered multiple sizes in a top and a pair of paddocks boots which ended up being too tight. I sent the paddock boots and one top back and NEVER received a refund, $250 + gone.. poof.. I called their 1-800 number and they said no merchandise was received. I didn't save the receipt because, yet again, you have to pay for your own shipping. What online platform does that anymore?? Unfortunate across the board. Never again... read more

ordered online: pants, they were stretched out,,that is why discounted. still waiting for the credit..over two weeks now. their CS, oh "problems with covid etc", staffing issues..ordered gloves: they arrived damaged, thrown into a package and not in protective plastic. now waiting on a credit for that too. Never again, done with them. they want your $ but will NOT deliver the excellent product you need. I want to see CS and real results, not excuses! read more

Whoever is responsible for this store should be ashamed of their staff. My daughter and I encountered a very off-putting woman there today. She made my teenage daughter uncomfortable to the point we just bought what she tried on and immediately left. Since we still needed to buy a few more things we just took the 5 minute ride down the street to SmartPak which was an infinitely better experience. The whole elitist thing is just super inappropriate in 2021. Additionally, women making other women uncomfortable is an embarrassment. Gross. read more

Don't try to get information using the phone. They are understaffed, so they will put you on hold and then disconnect you. State Line has all the same items and can even offer a better price sometimes. read more

I used to love Dover Saddlery. I bought their Rider's blankets and had them last for many, many years. The last blankets I have bought from them have fit poorly and one lasted a week. Like others, it took forever to be credited for returns. Once they sent me the wrong items (one was much more expensive than anything I ordered), and they were cranky with me and DEMANDED I send the items back. Um, I didn't make the mistake, am being honest with you, and would like the items I ordered. Maybe say thanks instead?? The final straw for me - I purchased $400 worth of gift cards and was given (4) $25 promotional gift cards. No where on the email was any mention of an expiration date. I just found out, when I went to use them, that they expired shortly after I received them. Their response - "We're really sorry about that". Well, I'm really sorry that you have lost a customer of 15+ years. read more

the staff where amazing and helped very much to find me a properly sized and fitted helmet and they had me try on lots of them to see how they fit and had lots of pony sizes which are hard to find and where overall amazing loved the staff and the shop which was very clean and well organized read more

Do not order from Dover! I have order many many items from them and have called customer service to make sure that they have them in stock and then as soon as my order is placed it says back order for another 4-6 months! It's ridiculous!! They can't get there numbers right so they are having customers wait 4 to 6 months to get these items! For instance I ordered a helmet and my friend ordered the same one and the same size a week later... hers came with in the next week. Mine didn't come for another 6 months! They don't do anything to help for these thing either wether it is give you a discount on your next order or something! Overall do not order from them unless you plan on waiting 4-6 months! I will not be ordering from them again! read more

very poor return service. Still currently waiting for a refund on an item (about $140) sent back over a month ago. I've been told numerous times over the last two weeks that my return would be issue within "24-72" business hours about three times now and still i do not have a pending return to my original payment method. Incredibly frustrating when each time I inquire with Dover Saddlery, I am assured the return will be issued without problem and yet I am still waiting once again for my return. I enjoy Dover's product selections, but unfortunately will not be shopping again as I do not trust nor want to deal with their return issues. read more

I needed a pair of half chaps and first went to another equestrian shop north of Boston- their selection was terrible. I then ordered some half chaps online from Dover Saddlery, but unfortunately, these didn't fit right. I discovered there is actually a Dover Saddlery store location in Wellesley and brought in my half chaps to exchange them for something else. I am *so* pleased with the service I received from the two women working on this particular Saturday afternoon. They were wonderfully helpful! They fit me for a new (better) pair of half chaps (Ariat Breeze), then fit me for a new riding helmet (Charles Owen), as the one I was using was 20+ years old. I really felt like I was in good hands and both women knew what they were talking about! I also picked up a nice pair of gloves. The selection in this shop was really great, especially for a small-sized shop. I will definitely go back for my other equestrian apparel needs! read more

They ship using FedEx Smart Ship which is a total rip-off and indicates a really poor level of commitment to customer Service. The shipping charge on my order (2 pair of breeches) was $15.95. It took 9 (NINE!!) days for the package to get from MA to NYC. UPS Ground would have cost about $9 and gotten to me the NEXT DAY. USPS is even cheaper and would have taken...maybe 3 days at the most. They are making a huge profit off shipping with no concern for good customer service. read more

My rating for this Dover shop is NOT based on price or size of selection... if it were, it'd only get about a 1 or 2. Generally the prices are just as high as any other tack shop, and its also a small shop so many of their online or catalog items aren't in the store. And situated in the lovely yet very pretentious shopping of Wellesley - its nearly impossible for this store to have any friendly charm that some tack shops achieve. However, add a star for great service - my cousin and I ordered tall boots via the store. They were sent directly to our house (yay laziness!), but didn't fit (shit!). We brought them back to the store, exchanged them, and ordered another size - also sent directly to the house. With NO HASSLE. Thanks for understanding that our huge riding calves just couldn't squeeze into the normal size boots! Add another star for the hidden room of treasures downstairs (though small) of seriously marked down merchandise! I got a great pair of all-weather boots down there for 40 bucks. Nothing wrong with em! - though I'm sure I can't say that for everything down there. But, its a nice relief from the rest of the store! If you're in the area - its not a bad place to get a little equine retail therapy. read more

Is it ok but not my favorite there is a lot of things that I like but my friend got an helmet there and it was all scratched up. That kind of made me suspicious about the store quality. Then 2 weeks after that, I got an show jacket and when I was at the show 2 buttons were gone! Now I buy my treats and boots there. It is still ok but I have been in better stores. read more

It seems like the quality of the products Dover is carrying has gone steadily downhill, while the prices are not! I ordered a Charles Owen helmet, which I later found for $100 less somewhere else. I followed Dover's sizing video guide, and the helmet did not fit. I also ordered a visor for the helmet. It was a cheap piece of foam, and was $43! I sent both items back. I chatted a representative because I never got an email acknowledging my return was received. I had several questions, but as soon as I thanked her for verifying that my return was processed, she left the chat without any warning! Prices are not competitive, quality is poor, and customer service is lacking. Goodbye, Dover! I will shop with Riders Warehouse instead. read more

My wife recently started riding again after a 6 year hiatus. She needed new equipment so we started by ordering some items online directly from manufacturers (Ariat) to save some money. We quickly learned that finding the right size was going to be difficult. We decided to return our items and head into a local shop to get some help. We decided to try the Dover Saddlery in Wellesley, with the expectation of a sightly higher price han the online prices we had seen. The staff at the Wellesley location was beyond helpful, and to our delightful surprise the cost of the Ariet items we purchased were actually cheaper, by about $20 in total (riding boots & chaps). If you're looking for a reasonably priced tack shop with friendly staff and a wide selection of items in the store I highly recommend visiting the Wellesley location. It's the best we've found in the area, hands down. read more

My complaint is with their shipping. You will get no tracking information, or even know how they are sending it. After two calls I got a vague "we send through FedEx then they turn it over to several other services." I ordered a girth cover and they said "oh, that's a light package, we send it through Sure Post it should be there in 2 1/2 weeks. Hmm, I ordered something through Ebay from that area and got it in 4 days. The second item is being sent from one state over from me. I have no idea how long that will take. Using their on-site tracking it says 'order in process.' After 1 1/2 weeks there is still no tracking info, and it was in stock. If you can wait for your item, I guess Dover can be a good deal. If they were upfront about the lengthy shipping I could have made a better decision and bought elsewhere. read more

I do like my local store. However I returned something there recently that I bought online. It took several weeks and a couple phone calls for the credit to go through to my credit card. And when it finally went through my card number was stolen and attempted to use outside the country. I had only used that card at Dover during that month. I think their online site has some issues. read more

I've been to the store several times and I think that the staff is very friendly and helpful and it's a very convenient location, I do prefer the other location in New Hampshire because there is a much wider selection but I do think that this collection is very curated and excellent as well. read more

I wish they had more room! Too much stuff crammed into one spot. But man, does it smell like heaven in there. I could seriously curl up in the corner and LIVE in this store. What I love most about Dover (speaking mainly about the catalog because the store is hard to find things in!) is their awesome range of pricing, yet the quality is always still good. You cannot beat their customer service, either. LOVE DOVER! read more

DO NOT ORDER FROM THIS SITE! The returns take FOUR WEEKS, and customer service emails and phone calls go unanswered. Someone should report them to the BBB. read more

Placed an order for an item that was listed as in stock on 7/15, called on 8/2 and the representative stated that the item would be shipped today. Two weeks later!! She also stated that the online information is often incorrect. Great! I guess if you really need something for a show in a timely manner you might want to shop elsewhere!! read more

There are not enough stars to give to this store. After numerous attempts to outfit my daughter for her first show, by shopping online, I realized that I was going to need to go to the store. My fears of limited options and overpriced items were quickly put to rest by Sharon, Ariana, and Missy. They spent over an hour and a half with us. Never once did they appear impatient or in a hurry to be done. They understood that I was working within a limited budget and when we left my daughter was completely outfitted. Two words for this company - YOU ROCK! Retail stores could learn a lot by observing the staff here. In a time where everyone races to online shopping (raises guilty hand) or super stores, Dover Saddlery is a hidden gem. Thank you all so much for making a very expensive sport accessible to this working mom! read more

I got a show jacket for Christmas that was ordered online and didn't fit. We came to do an exchange and they were amazing. They took the time to try different brands and sizes and all three employees who were there helped and put in their opinion. I'm tall and lanky so it's impossible to get a perfect jacket without tailoring but they werre all experts and got me as close as possible, even having me sit in a saddle to see how it would fall during shows. Expensive but unfortunately all riding gear is. So appreciate them. read more

Dover Saddlery offers very high quality equipment for horse and rider. Their online site and catalogs are extensive! I look forward to receiving them. However, Dover pricing is inconsistent, sale prices are not consistent when ordering, catalog pricing is not consistent when ordering. It's always more. Returns/exchanges take forever, cc credits take longer then any other retailer I have ever done business with. As a customer I find it veryirritating to make product selections and find the price is actually more than advertised. While Dover has absolutely everything ... I competitively price and to often find the same thing less expensive elsewhere. Any contact with Dover customer service is pleasant and professional.. However, because Dover is SO SLOW in everything service they provide.. I use their catalog to research products and than purchase elsewhere. read more

Horrible horrible shipping. Ordered June 28th it is now July 15th and my order has still not arrived, according to the tracking number has not even arrived yet. Fedex Smartpost and Dover Saddlery is a joke. I have contacted them multiple times and they only offer to upgrade my shipping for my next order. I would just like to receive my first order, thanks for horrible customer service! read more

Old fashion saddlery, closeout/sale not interresting.. and the girl was not friendly at all. Wont go back unfortunatly.

I typically go to the Dover store in north Kingston, RI. I decided to go with my mother and my younger sister to the store in wellseley, because of the bargain basement. I have been riding for 21 years, but my sister and mother do not know a lot about the sport. There was a young woman at this store named Missy. She turned our fun day trip, into an emotional disaster. She was condescending, and arrogant. She made my sister cry,( she was pushing a too small helmet into her head, even though she told this missy that the helmet didn't fit. )she told me I didn't know what I was doing. I had to walk away from this young woman. She lost a large sale for the Dover company. We left the store and went to smartpak. We had a wonderful experience. We purchased a $300 Charles Owen helmet, a pair of Ariat tall boots, a pair of Ariat clog type shoes, a pair of Ariat probaby cowboy boots, a ear bonnet, d ring snaffle, two double end snaps, a pair of Hind eskadron boots, and a crystal browband. I wrote an email, stating my concerns for this particular employee, and asking for the general manager to call m, or at least respond by email. My mother called that day, and was told the GM would call her back. It has been over two weeks and we have not heard from the gm either way. I do a lot of shopping in the north Kingston store, and they know me by name. I have always had a great experience, but if that had been my fora experience with dover, it would have been my last. read more

Had a great experience here this week. I was a little nervous going in, because I assumed because of its location, I would be "sold up" on everything, and end up spending a fortune. My daughter is taking a weeklong horse camp, and hoping to take lessons in the fall. She needed boots, a helmet and pants. Nina was wonderful. She brought us a nice selection of boots in different price points, and did not once try to sell us up. Same deal with the helmet and pants. I will definitely be back! read more

I started taking lessons a year ago, and visited two separate times for a helmet (most important) and paddock boots (also important). I was helped by a different salesperson each time, and both were patient with my fitting, offered great advice, were friendly and helped me find the best option for my needs. I should point out I in no way look like the stereotype of the average rider, but in no way was I made to feel at all out of place in the store. I go in for the occasional browsing trip or to pick up an odd item, staff is pleasant, store is clean and organized. Definitely offers more in the way of English tack and supplies, some things (like helmets and gloves for casual riders) are pretty much universal. Recommend for both beginner and experienced riders. read more

I wanted to take the time to recognize one of your employees who consistently does excellent customer service every time I see her at the Store. My work schedule seems to coincide a lot with Anna's (Chantilly, VA store, Friday evenings) and she is hands down one of the best employees you have on your staff. She is always pleasant, very knowledgeable and is fantastic with your computer system (no small feat, by the way). She always tries to find me deals and helps me with product guidance. I look forward to seeing her when I go and if there is a line, I will wait until she is free so she can ring me up and we can get caught up. The personal touches are what make a good store experience great, and Anna gives it that personal touch. read more

Staff here is not as friendly as the store in Plaistow New Hampshire. Dover has a satisfaction guarantee policy but when you need to return something because it didn't work out they often times make it obvious they're not happy to honor that policy. You can be made to feel as if you're bothering them when you ask questions or want their help. The store stocks more rider clothing than horse supplies. The staff at SmartPak which is just up the road is a lot more friendly and helpful. But it's still worth a stop if you're in the neighborhood. read more

very high quality stuff for a decent price. the workers are super friendly and willing to help if you need it too

Beyond 5 Star Customer Service! This Alpharetta, GA Dover store's customer service and satisfaction guarantee are amazing! I got a pair of paddock boots last Christmas. After wearing them a couple times, I discovered that they were the wrong size. I thought I was stuck and tried them few more times, then gave up. Finally, I called the store to see if they knew of a local place where I could sell the boots. They told me they would take the boots back, even though I'd worn them. When they say they guarantee your satisfaction, you can believe them! read more

They are awesome! I needed all new show clothes, and they had everything that I needed in a variety of price ranges. The only complaint I had is that they ship everything at once, so if there is something that needs to be customized then it slows the whole order down. However, with one simple email to customer service they put everything on rush and it was mailed out the next day with no added cost! They are also very forgiving when it comes to returns and replacing items, I had a saddle plate in which one of the screws fell out during my ride (my fault as I didn't screw it in tight enough), so I called customer service and in two days I had two new screws that worked perfectly! I will definitely be coming back! read more

Ordered an item for my daughter for Christmas on 12/17 and paid additional shipping ($9.95) for Guaranteed Christmas delivery. Never received any tracking info and you can't track on their website you have to Live chat (waited 15 minutes and no one ever came on the chat) so I called and as it turns out the item is on Backorder and they never bothered to contact me to inform me of this! Now, here it is Dec 20 and now I'm on the hunt for another horse supply company for all of my Barn needs. THEY COULDN'T GIVE ME AN ITEM FROM THEIR STORE! READ THE OTHER REVIEWS ON THE WEB FOR THIS STORE! DO NOT BUY FROM THEM PUT THEM UT OF BUSINESS! read more

I used to LOVE this store. I had a terrible experience with my order and was sent an extra girth. I called customer service twice and asked for a shipping return sticker. It has been 3 weeks and I still haven't received it. I am extremely frustrated because this was an expensive girth. Other than the customer service I have had nothing but positive experiences. read more

This is absolutely the worst Dover I have EVER been in. I grew up in VA and Dover was always my favorite place. When I moved to MA I obviously sought out the only store in the whole state even though it was a little far away, I thought it would be worth it. Boy was I wrong. Not only is this Dover tiny and hard to get to, they have the WORST customer service I have ever experienced in an equestrian shop or any shop in my entire life. The first time I went in to look at a leather look Charles Owen. The woman at the front who I believe was the manager could not understand that I wanted to be fitted because I wasn't sure if it was different sizing from my other Charles Owens (Wellington pro & skull cap) and I wanted to be sure before I spent the $600 on a custom one. She asked me repeatedly what I wanted and I continued to explain. She then said she would be over in a moment after still not really getting it. I proceeded to wait 10 minutes and she never came so I walked right out and told the girl at the front to tell her I went to Smartpak. I vowed to never go again after this experience, but wait it gets worse. My horse ended up breaking a buckle off of her heavy weight Rambo blanket in December after only having it for a year and using it for 3 months... and the stitching had literally fallen apart. I also had ordered it online off of Dover because I had gotten a good deal. I called up Dover and asked what to do and the woman said I could certainly replace it by either sending it to them or taking it to a store. I was at college and it was also the middle of December and she was clipped so I was forced to take it to this Dover. I drove over an hour in traffic to get there and took the blanket in the store. It had just been washed and only used a couple times at nighttime mainly before it broke. The first thing the same lady (manager) said after I explained what had happened and how I needed to exchange/ return it was that it was filthy and proceeded to toss it on the floor. She also had the audacity to tell me I didn't know how to buckle it tight enough which is why the stitching fell apart. She only really decided to let me get a new one when I told her my horse was completely clipped and needed it ASAP. Eventually I traded it in for a blanket that wasn't even as nice as the old one and I had to pay $40 extra because it was apparently more expensive than the original. Overall this store is absolute crap compared to other Dover's and the manager certainly has a stick up her ass. My advice is to go to Smartpak !! It's only 5 minutes away and they have some of the BEST customer service out there. Horses are already problematic as we all know, we don't need horrendous customer service on top of it. read more

I originally placed this order on August 15. My credit card was declined a first time, and customer service let me know it was due to "insufficient funds". However, I did have available funds after checking with my bank. I called back on August 16 to ensure that my payment went through. I was assured that my card had gone through, and that my order was places right then and there, while I was on the phone with customer service. More than a week went by, and I never received a confirmation, nor was I able to track my package in any way. Yesterday, August 28, I received letter in the mail stating me that my card had been declined again. The letter was dated August 17. That's an 11 day difference to tell me there was another problem with my card. There was no problem, ever, according to my bank. Yesterday I received an email letting me know my order had been placed and my package was on its way. This was done 14 days after I had originally placed my order with Dover Saddlery, and spoken to customer service twice. I will take my business to State Line Tack in the future, and I will not bother with Dover again. This has been a horrible experience with a company I have trusted for almost 20 years. read more

In December of 2010 I made an unfortunate mistake. I purchased a gift certificate from Dover Saddlery for a friend and had it drop shipped to said friend. That put me on Dover Saddlery's e-mail list and mailing list, something I did not want as the company has nothing I would purchase for myself. First thing that happened, I received a catalog in the mail. A large, many page, fairly heavy catalog. I contacted Dover Saddlery (hereafter known as DS) and asked to be removed from their list. The appeared to do so except after about a year wihtout any catalogs, another arrived in the mail... the same large catalog. This irritated me. I again asked to be removed from their mailing list. They again agreed. That appears to have worked. I was also getting e-mail offers. I asked to be removed from 'that' list. They agreed. Except, periodically I get added back to the list. I asked them to delete me from their list, database, etc. It seemed to work for a while and then yesterday I got another e-mail at 11:03AM. I sent a complaint e-mail. They responded at 12:31PM that I was not 'active' on their list (why was I still on it at all?!!!). I received a second e-mail offer 4:53PM. This is simply absurd. All of this because I purchased a gift certificate for friend... something that I would think, given the narrow market of this company, would not immediately add you to their lists. It is clear to me that this is not a company that is capable, reliable or trustworthy enough to buy from. read more

I will always go out of my way to go to the Connecticut or the New Hampshire locations. There is one woman who works in the Wellesley location, Tricia I think is her name who is so horrendous it ruins the entire store. I've had bad experiences with her in the store and have watched her have terrible interactions with other people in the store as well. And I recently called to ask a few questions about a bridle I purchased and needed to exchange for a different size. I wanted to see if they had what I needed in stock before going in and she was SO incredibly rude on the phone and basically took my head off because I couldn't remember the date that my bridle was purchased. Not sure why that mattered but in the end she basically put me on hold and went and got a younger and happier employee to help me out. I'm not sure what her problem is and if it was a one time thing I would let it slide thinking she was just having a bad day but it seems like it's the kind of person she is. Some people just aren't cut out for the service industry and she is most definitely one of them. Do yourself a favor and avoid this location. SmartPak is in the neighborhood if you need something close, otherwise drive to NH. read more

I feel 2 stars is actually a bit generous, but since I still go to this store every once-in-awhile, I think 1 star is a bit too low. Every time I go to the store I just want to buy what I need and get out. But no matter what, I'm always hounded by sour, uninformed sales associates who have a real perchance for doling out unsolicited opinions. If I wasn't in a pinch every now and then, I wouldn't come at all. That said, I have nothing against Dover Saddlery itself, and if you're in the greater Boston area and have a bit of extra time to spare, take the drive to the NH store (way better than SmartPak in Natick by the way!) At the New Hampshire store you'll get a much better selection, great customer service, and you'll avoid MA sales tax and a headache from the Wellesley store reps. read more